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Enterprise Rent-A-Car Complaints 930

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8:34 pm EDT
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Enterprise Rent-A-Car damage to vehicle

I would like this letter to at least reach someone in a command position and not just at a low level review as before. This is the third letter I am writing in regards to damage claim for a car I rented from the Sheffield, MA office whereas upon return at 8am there was no damage to the vehicle, witnessed by the same body shop people that later made repairs to the same vehicle. At 1:45pm on the same day I received a call from the Enterprise branch manager telling me that there was now damage to the same vehicle. Witnesses at the body shop told me specifically that after the car was checked in it was used by Enterprise employees for coffee and food runs, witnessed by an employee of the auto body shop that rents space to Enterprise and also the same shop that repaired the car. I immediately went to the office and the the damage the manager showed me was under the car under the front air dam and was basically scratches from normal road debris under the car which appeared on several other of the Enterprise vehicles as well. A person had to get on their knees to see the damage. The manager then gave me what he called a hypothetical scenario of what had occurred. He stated that it was obvious that when we rented the vehicle we ran over a curb damaging the air dam. Although your own loss prevention manager disproved that stating that a curb was not high enough and that it was obvious it was a parking space barrier, which I proved was too low as well, and never occurred. I was able to prove that an Enterprise employee took the vehiclke and drove over something after I turned it in and I was told that I was "Dreaming". Your staff has been unprofessional and demeaning.

Another puzzling fact is that the original estimate for damage was 5/26/10 but the car was not repaired until 6/16/10, which I have the original invoice of, which leaves the car in service for 21 days after the supposed damage. What other damage occurred during that time I am being charged for. That raises serious questions about the validity of your claim but again was not looked at by your loss prevention manager.

Your loss prevention department supposedly did an extensive investigation but in the end when I supplied the evidence that the car was damaged by Enterprise employees and had a list of witnesses. I was told personally by your loss prevention manager that my witnesses were "tainted" because they were my witnesses and that the Enterprise employees were "rock solid" because they are trusted. That was a big kick in the teeth especially from a company that prides themselves on the fact that their name came from a U.S. Naval vessel that fought for our nations freedom during WWII, the same war your people and my father fought in for our freedom and "justice for all" but according to Enterprises track record, justice for some, Enterprise..

This is the problem. I proved beyond a reasonable doubt that the car was damaged after my usage and I was told that it was not true and now Enterprise has levied a collection against me and blacklisted me from renting cars from Enterprise and National.

I have witnesses that are now currently willing to come forward to testify that the Enterprise manager during that time would use cars for his own good and sometimes damaging them and charging customers as well, the same way I was railroaded as well as renting cars to people not eligible to rent them (too young, no license, etc..)using other peoples licenses and credit cards. I am a retired law enforcement officer and will go forward with this if necessary as that is blatent fraud and can be proven beyond a reasonable doubt by bonified law enforcement agencies including the Attorney Generals Office with credible witnesses willing to get involved as they are no longer afraid of Enterprise or the body shop where they were threatened to keep their mouths shut or loose their jobs. Nice way to treat the employees as well.

I want the action removed from me and restored to a good status in renting cars or I will go forward with my facts. I feel that the way I was treated was terrible, underhanded and a way to protect you image from employees that mar your reputation and then to back them up is a totaslly different malice. The fact that you promote the American ideals but in acuallity have treated me with disrespect and not even giving me the respect of talking to my witnesses stating they were tainted and Enterprise employees are rock solid is a travesty and injustice. You should be ashamed of yourselves and if need be i will retain an attorney and follow up with a civil suit as well as a criminal complaint on the other issues unless this is resolved.

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unfairenterprise
US
Aug 06, 2012 9:00 am EDT
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I had a similar issue with enterprise, and took them to small claims court to get my deductible back (and won!). From this I uncovered that if you return the car after hours, or to a satellite location than you are responsible for the vehicle until they check it in, which could be anytime (even a month!). I'm interested connecting with other folks who had similar issues to talk about legal rights. If you'd like to learn more about taking some legal action, please contact me at enterpriseclaims@hotmail.com (not associated with Enterprise, just don't want to give out my personal e-mail). Hope to hear from anyone soon.

Alamo Rent A Car
Alamo Rent A Car
St. Louis, US
Jun 14, 2011 12:22 am EDT
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We regret you've had this experience and would like to address your situation. Please email me: care@enterprise.com with your full name and the rental agreement number, along with any other details.

When emailing please list reference #[protected] in the subject line.
-Amanda with Enterprise Rent-A-Car

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2:51 am EDT
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I obtained a rental car through Enterprise Rent-A-Car on South Fort Apache Rd. in Las Vegas, NV at the beginning of May paid for by my insurance company for a one month duration of time while my car was being repaired after an accident. At that time, the staff asked me if I wanted insurance. They stated that if I did not get insurance, I would be liable in...

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9:30 pm EDT
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Enterprise Rent-A-Car looking to overcharge

Due to car accident in April, the at fault company (not ours) is paying for a rental car while ours is repaired. Company is USAA. Damaged car is going in for repair tomorrow, May 31st at the same time the insured is arriving at Orlando airport. Enterprise (the company that 'picks you up') will not issue the rental car at the airport without making us pay airport taxes out of our pocket. Or they want us to pay a taxi ($25+) to get to an off airport office. And the off-airport branch will not perform the advertised 'we pick you up' service ... from the airport.
This is Enterprise and Ins company's way of reaching into the pockets of the accident victim, as if we haven't suffered enough.
sara.j at embarqmail dot com

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6:45 pm EDT
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Enterprise Rent-A-Car false ticket

I rented a car in March of 2010 in Arizonia from Enterprise rental. When I returned home I recieved a parking violation from the city of San Diego upon talking to Enterprise Citation department, I was told it was a mistake in the reported liscence plate and they would take care of it. A year later I recieved a threating letter from the city of San Diego, the 14 dollar ticket is now in the hundred dollar range and if I do not pay, I will be turned over to collections and this will be reported to my credit report. I have tried to call Enterprise now for a week, I have sent two e-mails and not gotten a respose. The recorded voice message states that they will respond within 48 hours but that certainly is not the case. I have spoken with our family attorney who thinks I should pay the ticket, turn it over to him and he will work with enterprises for a refund of his billing hours and the ticket cost. all of this will be costly. Just wanted this posted so people will think twice about using enterprise and also if you get a parking ticket, even tho not your rental car, not the state you are in, pay it. It is just not worth the hassle of dealing with a company that will not respond to calls or coresppndence.

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When we went to turn in our rental car, the first Enterprise clerk was completing the paperwork and checking us out AOK. Then a second clerk came up and said there was damage to the roof line close to the windshield. We could not see the damage and it certainly did not meet the size they specified as noteworthy at the beginning of the rental. Enterprise...

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6:53 pm EDT
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Enterprise Rent-A-Car bate & switch

Complaint to the Federal Trade Commission [protected]

Regarding Enterprises False Advertising & Bate & Switch Practices

In mid April 2011 I called to inquire of a rental program advertised by Enterprise Rent A Car called "One Way." The Ad, which I still have states "clearly, " that from March 28, through May 31 of 2011, you can rent an Economy - Full Size car for $10/day and a Mini Van for $15/day. However, when I attempted to do so CSR had no knowledge of the program and insisted it did not exist. The CSR, upon my insistence escalated the call to what Enterprise calls their "Help Desk, " and I was met with the same response and disinterest regarding my claims of the programs existence, but this time the "Help Desk, " individual hung up on me when I insisted upon speaking with their superior. Over and again I called seeking accountability and resolve requesting and demanding a member of management
and was met with similar responses. Finally, I called and was routed to a different call center in Oregon and the CSR responded with concern rather than disregard and connected me with someone that claimed to be a member of management over the "Help Desk, " in St Louis, MO. To make a long story short, in the end she gave me her extension, but refused to provide me her last name; However, she acknowledged the programs existence and assured me Enterprise would honor it and she said handle my rental personally, when I was ready to make my reservation. However, yesterday, when I called and asked for her extension I was met with an even more hideous response by a person who insisted that Connie, the alleged manager over the help desk was in fact not who she claimed to be and ... I was "over the top, " outraged for the "wicked arrogance, " and double talk of the "Help Desk" individuals refusing time and again to connect a member of management. When I asked for the CSR's the person over her she stated her boss was " Andrew Taylor, the CEO of Enterprise and implied that she was as far as I would get to him. I went into a triad over her "evil sarcasm and failed in my composure to care about her personal views any longer and called her some pretty graphic names. She made threats regarding tracing my call and assured me that I would be refused to ever rent from Enterprise now or ever again. I can assure you I have never in my life ever had such an experience.
In conclusion, I was previously offered alternative rental agreements to the "One Way, " program, they were all more costly.
Therefore, it is obvious that Enterprise is falsely Advertising and willfully practicing "Bate & Switch with consumers.

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PlasmaAvenger
Bremerton, US
Sep 01, 2011 2:33 am EDT

...just in case no one noticed, 4-real is a corporate shill, a troll, or both.

Had a similar problem with the worthless cs-bots at Enterprise. Promised a refund. Never saw it.

I have taken my business elsewhere.

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4-real
Quincy, US
May 31, 2011 3:46 pm EDT

Sounds like you have an anger problem. I dont blame the girl for not giving you her last name. She probably could sense your agression and didn't want you showing up at her house. How do expect anyone to help you or believe you if your mean? So where exactly did you see this add? It costs more to rent a scooter in Key West for a day.

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6:16 pm EDT
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Enterprise Rent-A-Car false advertisement/ bate & switch

Initial complaint was made to enterprise rent a car in mid-april 2011

And again may 11, 2011 when I attempted to book a rental car

Bate & switch

False advertising

I have documented proof of their advertised program and can prove their continual refusal to honor their advertised offer, using deceptive tactics

Company representatives refuse to resolve the matter and will likely result in looses to me along with hundreds, possibly thousands of other consumers that have and continue to attempt renting a car under this breached ad agreement.

Program name is either “one way” or "when one way is your way"

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King1970
Orlando, US
May 23, 2011 4:16 am EDT

Did it say "when one way is your way in May" ?

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8:26 pm EDT
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Enterprise Rent-A-Car charge for damage not by me

I returned my rental car today and Enterprise is attempting to charge my insurance company (and me a $250 deductible) for a dent in the car that was NOT made during the time that I had the vehicle. I've got calls into numerous people with Enterprise to discuss this matter, but the Branch Manager is the highest level of management that I have spoken with. The dent is on the front bumper and was not marked on the form when I picked up my car. They do the damage assessment in a dark garage with spotty lights, so it was missed when I took a quick glance yesterday afternoon, and when I returned the car I parked in a different spot for the new assessment. I am VERY upset by this as I did straight interstate driving and parked in my own private driveway during the 18 hours that I had the rental. There is no way the dent was made while I have the car. Has anyone else had any similar experiences with Enterprise? I work with a big company that does a lot of business with them and I am hoping for the best outcome.

Thanks.

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Update by K Porter
May 12, 2011 3:01 am EDT

I have been working with the DC area rental manager, Dean Jones, on this matter. He informed me that they will extend a full refund to my card for the amount taken to pay for my insurance deductible ($250). Although this damage was not marked on my rental form as it should have been when I took possession of the vehicle, it was documented on a rental form in the past and is in the system for this vehicle.

I hope that situations like this do not happen often, as it took up much of my time trying to sort out, but I would like to sincerely thank Dean Jones for his assistance in working through this matter. He was very professional and kept me informed throughout the process. He is very good in the customer relations department, and seems to be a very good manager as well. I hope he continues to mentor the staff at the L'Enfant branch to try to prevent more events like this in the future.

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Feeling aggrieved
US
Oct 29, 2014 12:25 pm EDT

Wow, I am amazed at how many complaints I have read about Enterprise. I just returned a car today and was told the car has damage. Well, yes it does. The agent told me not to worry about anything smaller than the mark he showed me, so I didn't. (Silly me). I told them the mark was there, but I didn't mention it because I was told by their representative that not to bother with the small marks. OMG, they told me they were going to file a claim! Are you kidding me. This definitely appears to be some kind of scam and I'll tell you this, I'm a bulldog when it comes to shady business practices. The assistant manager said they are going to do some kind of history check to see if the mark was ever recorded. I'm livid!

There is paint over the mark as if someone tried to cover it, like duh, are you serious? Paint that doesn't match the car! (Laughing). I will keep posted on the outcome. You might not be reading this now, but I am sure another consumer will be here looking for answer because the same has happen to them. :-(

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sorry to have gone to enterprise
Bethlehem, US
Jun 22, 2014 8:14 pm EDT

Same thing happened to me! People reading this please dont do business with enterprise they are serious crooks! charging me from huge dents to scratches that were clearly there for a long time! renting a car with enterprise has been a huge nightmare. the guy never checked anything, he gave me the car and papers in leas than 5 mins. PLEASE IF YOU ARE READING THIS, I AM NOT LYING...BEWARE OF THESE CROOKS! help yourself.go somewhere else! dont think about it twice. I cannot.stress how sorry i am to have gone to these people.

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unfairenterprise
US
Aug 06, 2012 8:52 am EDT
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CYK & anyone else:
I had a similar issue with enterprise, and took them to small claims court to get my deductible back. From this I uncovered that if you return the car after hours, or to a satellite location than you are responsible for the vehicle until they check it in, which could be anytime (even a month!). I'm interested connecting with other folks who had similar issues to talk about legal rights. If you'd like to learn more about taking some legal action, please contact me at enterpriseclaims@hotmail.com (not associated with Enterprise, just don't want to give out my personal e-mail). Hope to hear from anyone soon.

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CYK
Mill Creek, US
Nov 04, 2011 6:03 pm EDT
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I have similar experience from Enterprise car rental. I rented truck from SeaTac Airport Branch on Fri (8.26.2011) and return it on next day. Since the branch office is closed on Saturday I used After-Hour key box and left truck at their parking lot. Then I received letter from them, 8 weeks later, telling me that I owe $240 for windshield crack. $190 for windshield replacement and $50 for processing fee. I used truck for less than one hour from airport to home. I have noticed very small crack growing from edge of lower side of windshield which was impossible to detect during inspection. And I suspected that it was manufacture defect since I was first customer to renting that truck. I was expecting Enterprise to call me If they want to charge me for damage. So I have chance to AGREE or DEFEND the accusation before repair. (Windshield can be cracked for many reasons but this crack is absence of any rock chips.) But they did not call me for any explanation. When I contacted Enterprise Damage Recovery Unit and local office their attitude was "We going to SCAM you any chance we can". If this is not resolve between Enterprise and me. First I will complaint to Washington State Attorney General Consumer Division for unfair business practice and pursue other means of legal remedies.

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CFEason
Washington, US
Jul 01, 2011 3:38 pm EDT

I have had two similar bad experiences with Enterprise. It is disappointing, since I have used them often for business and personal use and generally find them competitive. I fully agree with you that the circumstances of the preliminary inspection are far from desirable. It is nice that they wash the car just before they deliver it to you, but, conveniently for them, as the wet dripping vehicle sits in a dimly lit garage it makes it all but impossible to detect the little nicks and dents that they then want to charge you for. In my most recent experience, I returned the car and settled my account to only later have a call from the manager claiming some damage---so minor, apparently, that they were only able to detect it with some effort. I mean really, if it was that hard to detect, whats the beef? And how do I know it didn't happen AFTER I returned the car?

I have to wonder if this isn't a corporate effort to squeeze a few more bucks out of their customers. Meanwhile, I'm taking my business elsewhere, and recommend that others avoid Enterprise.

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Enterprise Rent-A-Car billed for insurance I had declined

After a motor vehicle accident, my car needed repairs. Allstate agreed to pay for those repairs and arranged for a free rental with Enterprise.
I returned a rental car 2/4/2011. The clerk acknowledged that the car was in good condition, that all charges would be paid by Allstate and that there were no excess charges that would apply to my credit card. The following week an Enterprise employee told that my credit card was being charged for optional insurance. I replied that I had my copy of the contract indicating that I had declined those charges. All the spaces were properly initialed. They claimed to have lost their copy and that unless I returned my copy to them they would charge me.
This obviously was a scam. I did not return my copy to them. They billed my credit.
This is not the first time this has happened with Enterprise. While I understand that employees make errors, this seemed to be an obvious scam.

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Enterprise Rent-A-Car wrongful billing

My car was being serviced by Hunter Dodge in the city of Lancaster. Hunter Dodge kept my car for serval days, so they provided me with a car rental from Enterprise Car Rental in the city of Lancaster cross streets are Ave. J and 10th west. After my car was ready I returned my car rental to Enterprise signed my paper work and was done. Well serval months later my husband gets a call from Enterprise stating he was being sent to collection because Hunter Dodge did not pay their bill. We NEVER received anything prior to this call. My car was under warranty and the car rental was apart of it. It's against the law to sent someone to collection without making an effort of trying to collect a debt from the car dealer Hunter Dodge. Never heard back from enterprise regarding this claim. But to find out they red flagged out name and now we can't rent from them. Thanks fine, but don't punish us when the problem is between Hunter Dodge and Enterprise Car Rental.

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Enterprise Rent-A-Car fraud

I have rented from Enterprise a million time before. I rented a car in Dec. while my car was being fixed. I gave them a deposit of $350.00 and when all was said and done they refunded me $194.00. Geico paid $105.00 and Enterprise was supposed to take $202.00 to pay my bill. However, they refunded me too much and left themselves short $46.00. Three months passed and I received my checking statement. I saw that Enterprise had gone in and taken $46.00 plus an additional $15.00 from my checking account without any authorization from me. Upon calling them, they claimed they tried to call me which was bs because I never received a call from them. I was very upset that they would go into my personal account and take my money without my approval, esp. since it was their mistake that they refunded me too much and it took them 3 months to catch this. I had to call my bank and file a complaint to get the additional $15.00 refunded, which Enterprise claimed they never took. They stole my money and the customer service team there was very rude from the minute I walked in. I only stayed there because they were the only shop around with the rental car I needed. Especially, Amy, was very rude upon renting and when I called to dispute claim. She did not want to help me resolve issue and was clear I was bothering her. My family and I own many cars and quite often rent from Enterprise..NEVER AGAIN! We are all telling our friends the story to make sure that they lose even more business.

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Enterprise Rent-A-Car lies about car class - insurance

Insurance authorized luxury class car while car was being repaired. Enterprise lied, said they had no luxury class rental cars for rent in the area, even though their web site, for new customers (not paid through insurer) showed plenty of availability. One local office manager here actually called another and asked him not to rent cars found on his rental lot that fit that description. Other people who have experienced similar incidents should report them.

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My husband and I scheduled for a weekly rental more than 48 hours ahead of time. We were instructed to call for a pickup an hour before our scheduled rental pickup. When I called I was told that our standard sized vehicle was not ready and was in the shop for adjustments and an oil change. They said they would call when the reserved car was ready. They...

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Enterprise Rent-A-Car enterprise rent-a-car complaints

My friend rented a car from this 'so-called' company on 12/16/10. She came to Vail to visit me and check on her rental properties; she was given a Dodge Avenger with 'all-terrain' tires to drive over Vail Pass! With the amount of snow and high winds we've had this year, that, in and of itself was irresponsible on Enterprise Rent-A-Car's part. She decided to extend her visit, therefore, exending her contract on her Am-Ex card, which Enterprise Leasing Company Of Denver, LLC, has on file . Her original contract was for $141.07 weekly until 12/30/10. Enterprise Rent-A-Car Complaints, as it should be called, extended her contract to $199.07 weekly without informing her or getting a signature.Later, another incompetent employee called to accuse her of trying to "steal" the car, obviously, not bothering to check for a new contract! She became ill and had to be hospitalized here in Vail. I called Enterprise Leasing Company Of Denver, LLC, on her behalf and had the pleasure of speaking to the worst excuse of a 'customer service representative' I think I've ever spoken to! She informed me, in a demeaning tone, that if the car was not returned to Denver (as they have an office in Avon, CO, which is about 10 miles away from my home) she would be charged $250! I tried to explain the gravity of the situation to this woman and was told, "I'll put you on the line with my manager, who will tell you the EXACT same thing I told you." THEN, not even bothering to put me on hold or, either too incompetent to operate a phone and/or press the hold button, she said, "Here Sarah (the manager on duty on 3/29/11), good luck with this one..." Needless to say I expressed my shock at her employee's un-called for, disgusting behavior and Sarah waived the $250.00 fee but that was it! Unexpected things happen to people and most reputable businesses are accomondating, especially when someone becomes ill.This company is NOT one of them! Enterprise Leasing Company Of Denver, LLC obviously chooses to take advantages of situations such as this to rob people! I WILL NEVER, EVER, use these thieves and recommend anyone that does double check their contract on a daily basis to avoid unauthorized charges to their credit card. I was totally disgusted in their lack of empathy and disrespect. Appauling LOSERS!

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Donsone
US
Jul 05, 2010 7:11 am EDT

Last month I rented a car from Enterprise in Bellingham, WA. I have rented many cars from Enterprise and am generally pleased with them. However, this time I found that the customer service I experienced was egregious. The big problem was that they tried to sell me on the optional insurance too aggressively. They tried to sell me on the insurance by lying to me and saying that if I did not purchase the insurance, then driving the car would be illegal. If I were pulled over by the police then I would not have insurance and would be liable to be thrown in jail, they said. This was absolutely not true. The contract that I signed with them provided that even without any additional insurance payments, Enterprise would provide all third party liability insurance as required by law in the states and provinces in which I was authorized to drive.

A more minor issue is that when I went to return the vehcile, even though I had opted to decline this insurance coverage and had initialled as such on my rental form, they had marked in their computer that was accepting the coverage and so when I went to return the car I was told that I was being charged significantly more than the agreed-upon price. I suspect that this was an intentional tactic to get me to pay more if I had been in a hurry and hadn't noticed that I was being charged for a service that I hadn't used.

I've only had these issues at this one location of Enterprise, never at any other.

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Emilia
US
Mar 09, 2009 3:49 pm EDT

Every time I use this office I get the worst service. The branch Manager John Busam is a smart mouthed jerk. He trys to get on your nerves pretending to be nice at the same time as asking smart a** questions trying to put you down. The cars do not drive good at all and you have to watch their rates! They will raise them on you and try to cheat you, so always remember your reservation price!

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Polly
US
Jul 02, 2009 5:40 pm EDT

I had to rent a small car because my car had a check engine light come up. i took it to the nissan dealership who recommended using enterprise rent a car because they 'worked with them all of the time" and they could bring over or drop off. enterprise advertises we will pick you up free. well i made a reservation using their website, which was erroneous and when i went to pick up the car, they wanted to give me a big car. i needed a car very bad so took the big car, expecting it to be at the lower rate of the small car, which was the size i needed. at the end enterprise charged me a big car rate and also wanted to charge me for drop off at the car dealer, even though i had been told that drop off happens all of the time because the enterprise people are there all of the time. i think they need to be a little more up front about what they do. i had a lot of trouble with this company and the home office promises to straighten it out and then never does. they let you duke it out with local agency. The home office isin the phillippines, where i dont think they understand us very well.

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Taylor
US
May 12, 2009 4:03 pm EDT

I had to rent a car from enterprise rent a car and was told to buy "additional" insurance because I would be responsible for any damage done to the car whether or not it was my fault. The "manager trainee" also told me by taking out this insurance and if something happened to the car, my insurance company would not be notified and I would be in the free and clear. It is an extra $13.99 a day for this "coverage'. So I called my insurance company and they told me it was a scam, that all I had to do was request a"loss of use" provision on my policy for the time I was using the rental and anything type of scratch or accident would be covered - and that what enterprise told me is false. By law they have to notify your insurance company and you have to notify the dmv like any other accident. Lesson learned: do not take this so-called insurance out.. It is just another way to get money out of you... Isn't there any good hearted and truthful companies anymore? What ever happened to quality customer service? I will never rent from enterprise again knowing they are just out to fleece the public!

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Lou from Georgia
US
Jul 15, 2011 6:51 am EDT

Our own car was in the body shop and the body shop referred us to Enterprise Rent-A-Car located at 11572 in Roswell to rent a car. We rented a black Buick Lucerne with over 60K miles and the associate Katie was washing it while we were inspecting it. We denoted at least 5 different points of damage of which the rear bumper was not included. It did not look bad with water on it. We used a credit card which would provide liability and damage insurance so we chose to waive those extra insurance fees. Nine days later we returned the car and the associate Tyler noticed some light colored scratch marks on the rear bumper on the right side. These scratch marks were not able to be felt but with the sun on it you could see them. The marks looked like an orbital polisher was used a little too hard on the right corner of this rear bumper. Tyler got the branch manager Patrick and they inspected it. Patrick said that they would have to file a report and process a claim for repair. I asked them to take the car back to the washing station and pour water over the bumper in the affected area, and I bet you cannot see the light marks. Tyler drove the car over, placed water on the rear bumper and sure enough, it looked like the marks were gone. Patrick would not accept this prove that the marks were already there when we rented the car, so he said he is filing a claim and charging our credit card $500. I took pictures of the rear bumper dry and wet and sent them to the CEO of the company in email. The Area manager called me but essentially tried to tell me that his employees are trained to find this damage and that it had to have happened when I had the car. I showed the pictures to the body shop that repaired our car and they said they would repair it for free. I went to the Enterprise branch and told them that but they said they have their own body shop repair place and the car was there already. I later spoke with the Damage Repair Unit and they sent me a bill for an additonal $713.12 on top of my $500. The bill contained the detailed body shop repair entries. They were charging me for those other spots on the car that needed repaired as well. They even put in a $100 admin fee, $170 loss of use, and $85 deminished value. Of course I called up the DRU and explained that they are charging me for other repairs on the car. They said they would correct that bill and send me an updated bill. I have not received that updated bill yet. When I called the DRU about the bill, I also mentioned that it said there was a dent. I said I don't know of any dent. The DRU person sent me the photo of the bumper and low and behold, someone used some metal device with a pattern in it to imprint that pattern on the top right of the rear bumper. That was not there before and can only be a fraudulent act by one of their folks to cause more damage to that bumper than there was, so no one would question it that it would need to be repaired. I sent an email to the DRU and risk management stating that this is mallicious fraud, and that this branch should be investigated by their corporate security group. They were going to get the charges down to where they were going to refund me over $200 out of my $500, but after they read that letter, they held up the check. I also requested that they drop this claim. I have not heard from them since they read the email. Bottom line is to stay away from that enterprise rent-a-car at 11572 Alpharetta Hwy, in Roswell, GA.

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Xandor Tik'Roth
Eugene, US
Aug 09, 2010 7:25 am EDT

A few things that you may wish to consider:

1: If you're going to book a reservation, do it ahead of time by calling their 800 number. This will prevent you from paying the walk in rates.

2: When you book a reservation over the phone like that, make sure to have the associate send you an email confirmation of your reservation. When in doubt, print it out and bring it in.

3: If neither of those options appeal to you, go to another Enterprise office. The branches are more or less given free reign to do pretty much whatever they please, so if you don't like the service of one Enterprise branch, chances are there's another one a little further away that would suit your needs a lot better.

4: Also, I would highly advise contacting the 800 number and requesting to speak to a supervisor. They can get a complaint filed with corporate, and things can get done from there.

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0419
431 Pulaski Road, US
Jul 05, 2010 7:35 pm EDT
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Enterprise did not do business honestly when they over-charged me for an additional auto insurance package ($538.56), which was unnecessary as I already have it in my own auto insurance policy. It was also fraudulent that they promised me that the rental price included taxes, but they did not. There is $155.36 not yet refunded back to my checking account.

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gary123
IE
Mar 22, 2010 4:53 pm EDT

Dont go near promotor services they will try to rip you off. There website is even labelled as untrustworthy in Web of Trust.

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YVONNE
Manotick, CA
Aug 07, 2009 10:58 pm EDT
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If you want a real dishonest company ... order flowers from Bloomex.ca and see how they get you ... They actually charge the customer to pick up the dead flowers they send you ... they don't give you a total on your bill until you give them your credit card because the price goes up after they get your credit card # they say its additional taxes lol ... check them out on this site ... alone .. yowza ... today honesty is not easy to find, much like good service its gone out the window ...

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anonyMiss
San Diego, US
Aug 07, 2009 10:35 pm EDT
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Well, I am sorry but I could barely understand you.

Now, you did upgrade to a bigger car, probably signed the contract, so you are very lucky if they plan to refund that amount to you.

Also, I would take up the matter with the dealership and ask if they can help straighten out the matter of dropping off at their facility. It sounds like you were misinformed. Most locations cannot accept another location as a drop-off point. And they will pick you up/drop you off even, based upon availability.

So again, confirm with the dealership that they are an official drop-off location for Enterprise. If not, you were definately misinformed by someone who just sees Enterprise employees there for whatever reason. (Maybe they use cars from that dealership, if so they would be an official location for Enterprise, but their contract might be expired and Enterprise just has vehicle under warrenty still.)

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Enterprise Rent-A-Car overcharge

Took my car in for service and dealership offerred two day courtesy rental whil my car was under service. Rental car was picked up and returned to dealership servicng my car as instructed by Enterprise agent.
I had possession of rental car for three days, of which two days rental picked up by cealership. Yet Enterprise Rent a car charged my credited card for 7, yes seven day rental. Contacted my credit card who company who reversed the charge pending investigation with Enterprise. Enterprise response was that I signed rental agreement. Yes I did sign a rental agreement, however I did not sign any agreement authorizing Enterprise to charge my account after the rental car was turned over to the car dealership, as instructed by Enterprise agent. I will never ever use Enterprise again. Charging my credit card without my authorization, for services I did noe receive appear to be fraud. I wonder what will the state Attorney General think abount this unethical business practice.

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Enterprise Rent-A-Car car rental damage???

We rented a car from Enterprise recently and turned down buying their insurance. A representative checked out the car with us, HE saw a small dent near the gas cap and a small scratch on the front bumper. HE stated that they didn't put down any dents smaller than the size of a golf ball or a scratch smaller than four inches. He stated it twice, once at the dent and once at the scratch. We returned the car in the exact same condition that we rented it. We were SHOCKED when we were told that the dent hadn't been there before, and we were now going to be charged for repairing it. We were told that WE must have overextended the gas cap. NO amount of talking changed anything. We've now been charged over $2, 000. Costs for them replacing the entire side panel, cost of loss of rental income, cost for their appraiser, administrative costs, and on and on. DO NOT rent from them unless you're either willing to buy their insurance, or you video the guy walking you around the car and noting all of the damage verbally. At least that would hold up in court, regardless of what scam they have going with their paperwork. I took the attached pictures when we returned the car.. sadly I didn't think ahead when we rented it. Won't happen again!

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Mark Shultz
US
Jan 09, 2015 2:14 pm EST

Renters beware of this joke Enterprise in Lansdale, PA.. they use bait and switch and lie to bring you in for a specific car but when you get there, they try to push cars no one else wants... unprofessional recent college grads with no clue, like walking into a Best Buy

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Enterprise Rent-A-Car I'll never use enterprise again

I had to fly out to California because my brother was in the hospital and was dying. I was flying in from Rhode Island and when I arrived I advised the representative that I was in a hurry. I didn’t want the additional insurance or any additional products. I just needed to be on my way. He went through the usual sign here and here and here. Several days later, after my brother had passed, I returned the car and was heading home.

Needless to say I was miserable and I wasn’t looking forward to the 10 hour trip back home. And it wasn’t made any better when I returned the car to find out that I had gotten signed up for all sorts of additional things when I checked the car out. They wanted me to pay for the additional insurance, gas to fill the tank (even though I had stopped at a gas station and already filled the tank).

The representative, Julie, simply said that in the future I should try reading what I was signing more carefully. I told her about my brother that I didn’t want to fight with her and that I would take the issue up with the Corporate Offices later. To that she simply said, “Give me the receipt.” There was no condolences, no explanation as to why she wanted the receipt, just her demand. When I said no, that I needed to be on my way to catch my flight she grabbed the receipt out of my hand and said “Next time someone is trying to help you maybe you should try being appreciative.” Then she wouldn’t give me the receipt back and said that I couldn’t have it until I listened to what she had to say, which was more lecturing on how she was the one being respectful and helpful and that I didn’t deserve it because she thought I was being rude.

I didn’t yell at her, I didn’t call her names, I didn’t argue even though I wanted to do all of the above. She also felt that there was no need to address the issue with corporate because she had fixed the problem by refunding the money, as if it was a huge favor to give the money that I did not agree to spend back to me. I’ll never use Enterprise again.

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fuglybugly
London, GB
Mar 24, 2011 8:09 pm EDT

I hate julie!

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Enterprise Rent-A-Car poor customer service

I rented a car from enterprise for about 2 weeks while mine was getting fixed. The first time I have ever rented a car. When I received the car, I was told not to drive it out of state and not to let anyone else drive it. I was also told I could bring it back with the amount of gas in it when I got it or bring it back empty and pay 2.56/gal to get it back to 3/8 of a tank like when I got it. I took it back empty of course because 2.56 a gallon is alot cheaper than 3.40 per gallon. Jenny from the jackson tn store advised me that since the tank was empty and I didn't prepay, I would have to get the 3/8 tank for that days rate which was 2.97/gal. I know that's not a huge difference but I am a single mother-so to me, it is! Also, the fact that when I told her the guy told me if I brought it back empty I could get it for 2.56 a gallon, and she made me out like I was lieing in front of customers and workers in there and told me that I was supposed to pay it the day I got the car. Then she asked me if I was aware there was no smoking in the cars, I told her no. The day I went to get the car, I just knew I was fixing to get a car I probably couldn't smoke in, but when the guy didn't say anything about no smoking, I read the contract and didn't read anything about no smoking, and when I got in the car I noticed a brown cigarette filter in between the seat and center console, I automatically thought "they don't care if you smoke in their cars" and if they did it should have been in the contract. Well the girl tells me it's on the contract and that it reads, "no smoking, no excessive trash" so she was going to have to charge my debit card $75.00 for a clean up fee. Finally I asked to see the contract bc my copy was at home. The no smoking, no excessive trash... Was a stamp! The no excessive trash part of the stamp was almost not there, it said "no e" and the rest wasn't there. And to top it all off... The guy wrote all the scratches and dents etc down when I first got the car and where did he write it? On top of the stamp! I called a manager and she told me there was nothing they could do and wouldn't refund my money because "it was on there" and agreed that it was misleading and they should probably change that policy. Then in the midst of talking about it, we got disconnected. I called back and they said she was with another customer, I called back an hour later and they said she was still with a customer so I left my name and number and she never called me back. This is thurs and that was monday. I work for the hospital which has thousands of employees. We have a newsletter that goes around every 2 weeks. I will be happy to write about this in our newsletter, because I don't appreciate being treated like that. I feel like I was taken advantage of because I am in my twenties and i'm a girl.
[protected]

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Lwhitecasting
Studio City, US
Apr 27, 2013 2:07 am EDT
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I'm seeking advice on how to move forward. I booked a Toyota yaris for $20 a day inlc tax & fees through a AAA agent over the phone. I was supposed to be picked up at 8 am by the enterprise less than a mile and a half away from my home. I called at 8 am and no one answered. I called again at 8:05 no one answered. I called again at 8:15 and was greeted by a rude woman who told me no one would be available to pick me up before 10 am. I told her I told her I specifically arranged to be picked up at 8 am and my schedule is very time sensitive. After pleading with her I hung up defeated and forced to walk. My car was not ready until 9 am. And I only want the cheapest vehicle. No specifications other than cheap. Needless to say I was late. And now 7 days later somehow my bill is $345. I am taking the car back tomorrow but With all due respect, I do not think it is fair or accurate to pay any more than $200! Generously.

Alamo Rent A Car
Alamo Rent A Car
St. Louis, US
May 07, 2013 10:05 am EDT
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Lwhitecasting
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us.

When emailing, please list Reference Number [protected] in the subject line. We look forward to hearing from you.

Respectfully,
Carol H.
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Enterprise Rent-A-Car

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Regenald
Stover, US
Mar 12, 2011 5:52 pm EST
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Wow, enterprise is awesome. They actually monitor complaints on the web to resolve issues.

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Enterprise Rent-A-Car damage rip off

Enterprise said that we damaged their vehicle that we rented they never notified us to come see the vehicle or the damage i could not even see it as to the fact that it is at the body repair shop do not rent from enterprise is this going on any where else in the country they are charging us on our credit card my minimum deductible that i have to pay they lied about trying to call us no record of call on cell phone or on voice mail or on home phone maybe we should call state attorney anybody else out there

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Tired of the bull Sh#*
US
Oct 21, 2011 5:04 am EDT

I am going through the same thing with Enterprise in cleveland Heights, Ohio. This just sent me a summons in the mail about a car that i rented 6 years ago, that was hit from behind while it was parked. I followed all of their proceduers and filed a police report and turned it in to them. I also had my own insurance plus all of they're insurancce coverge. They are now trying to sue me for 5, 000 in damages, sayig that i never turned in a police report to them, and they have been tring to contact me now for six years. But yet they never called any of my refereces to get ahold to me, to get another copy of the police report. They lied and said that they have been trying to call me.

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Enterprise Rent-A-Car promises broken

My ranger is at transmision shop, I went the local enterprise to see about a rental, on 2/22/11 I greeted with a polite hello. I said I need rent a car for about a week or so, with that she asked to see my license, debit, major credit card... She then she nothing available til 9am the following morning, I agreed to come back in the morning... When I walked in, a buzz was going on all around me, I was greeted by ed. Who ask me who I was, I explained the situation that I was yesterday, he looked my name in computor and told a vehicle was available, he asked to see my license, any major credit, so I handed him wachovia debit card, he then handed it back to me telling that not a major credit card,
I told him that that standing over there [I pointed at her ] he then oh! She's not with us she with brodheadville chevy dealer... Mr. Ed told me he would accept my debit card, 1. A recent pay stub 2. Utility bill with zero balance, had I known that I would have come prepared, so I told mr. Ed I would be right back, he then called my cell phone as I was halfway home, he said mike I rented the vehicle to someone else, and that he would call me in the afternoon, never got a call back to tell me he's got another car for me! I ask you, this is the way to treat the people that support your buisness.. So I missed a day of work... Still waiting on call that I know will never come!

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About Enterprise Rent-A-Car

Screenshot Enterprise Rent-A-Car
Enterprise Rent-A-Car is a globally recognized car rental company that has been in operation since 1957. With over 7,600 locations in more than 85 countries, Enterprise is one of the largest car rental companies in the world. The company's headquarters are located in St. Louis, Missouri, and it is a subsidiary of Enterprise Holdings, which also owns the National Car Rental and Alamo Rent A Car brands.

Enterprise Rent-A-Car is known for its exceptional customer service and its commitment to providing affordable and reliable transportation solutions to its customers. The company offers a wide range of vehicles, including cars, trucks, and vans, to meet the needs of both personal and business travelers. Whether you need a car for a weekend getaway or a van for a cross-country road trip, Enterprise has you covered.

One of the unique features of Enterprise Rent-A-Car is its "We'll Pick You Up" service. This service allows customers to be picked up and taken to the rental location, making the rental process more convenient and hassle-free. Additionally, Enterprise offers a variety of rental options, including one-way rentals, long-term rentals, and even luxury car rentals.

Enterprise Rent-A-Car is also committed to sustainability and has implemented several initiatives to reduce its environmental impact. The company has a fleet of fuel-efficient vehicles and has implemented a paperless rental process to reduce waste. Additionally, Enterprise has partnered with organizations like the Arbor Day Foundation to plant trees and promote sustainable practices.

Overall, Enterprise Rent-A-Car is a reliable and customer-focused car rental company that offers a wide range of vehicles and rental options. With its commitment to sustainability and exceptional customer service, Enterprise is a top choice for travelers around the world.
How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

Overview of Enterprise Rent-A-Car complaint handling

Enterprise Rent-A-Car reviews first appeared on Complaints Board on Dec 21, 2006. The latest review USAA Insurance authorized a rental yet your shop at 5811 W Sahara REFUSES was posted on Aug 2, 2024. The latest complaint USAA Insurance authorized a rental yet your shop at 5811 W Sahara REFUSES was resolved on Aug 02, 2024. Enterprise Rent-A-Car has an average consumer rating of 4 stars from 952 reviews. Enterprise Rent-A-Car has resolved 730 complaints.
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  1. Enterprise Rent-A-Car Contacts

  2. Enterprise Rent-A-Car phone numbers
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    1-866-4-LUX-CAR
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    Enterprise Exotic Rentals
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    Enterprise Truck Rental
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    Enterprise Fleet Management
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    Direct Dealer Program
    More phone numbers
  3. Enterprise Rent-A-Car address
    600 Corporate Park Drive, Saint Louis, Florida, 63105, United States
  4. Enterprise Rent-A-Car social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024
Enterprise Rent-A-Car Category
Enterprise Rent-A-Car is ranked 3 among 118 companies in the Vehicle Rental and Leasing category

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