The complaint has been investigated and
resolved to the customer's satisfactionResolved Enterprise Rent-A-Car — toll violation
resolved to the customer's satisfaction
On 12/20/13 I received a Toll Violation letter from Enterprise almost a month and half later stating I have a .95 amount due for tolls. Along with that I have to pay a $17 fee. The letter was "nice" enough to say they paid the .95 cents at my convenience, but by the way because we had to pay I now have to pay an additional $17. Nice return on their investment. I will NEVER use Enterprise again, but I didn't have a choice. My car was being repaired at Bill Stasek Chevrolet in Wheeling, IL and they have free loaner cars. They didn't have any more left and I had no choice but to use Enterprise (that's who they use). I called Enterprise to discuss the fee and of course no one answered and I had to leave a message. The next day (12/23/13) I received a phone call and immediately expressed my frustration. The girl on the phone had no idea how to handle my frustration and the best she could do for me is reduce the fee to $5 since it was my "first" violation. Wow from a $17 fee to a $5 fee! I wonder how many people are sucked in and don't bother to call and pay the $17 fee. Easy money for Enterprise. I asked the girl on the phone for a supervisor and of course they weren't there. I asked for a phone call back and she stated I would receive a call today (12/24/13) and you guessed it, NO CALL. I went through 4 tolls that day as I do everyday to get to work and for some reason it didn't read my responder so now I have to pay $17...$5 which is it? Well I don't plan on paying anything! I had no choice to use Enterprise, but if I do I will NOT be choosing them. How hard is it to equip all rental cars with an IPass? We are in a society of paying for convenience not paying fees, but I guess all these companies need to makeup their losses somewhere. I would be more than happy to pay Enterprise the .95, just let me know where to mail the 3 quarters and 2 dimes.
The complaint has been investigated and resolved to the customer's satisfaction.