Enterprise Rent-A-Car
reviews and complaints

literally been waiting on my rental car now for two and a half weeks but they keep telling me every time that I go in there that they will have something available for me in a day or two but they never call and didn't they sent me up with an appointment to go there so I go there to pick up my car and all of a sudden they are sold out again even after telling me that there would be one available so my car was stolen 3 weeks ago and I've been out of vehicle this entire time my insurance was only going to pay for a vehiclei have until the 21st or the 22nd it now the 20th so it completely screwed me on having a vehicle to be able to do anything or go to the store or anything

I was in urgent need of a rental car and made a reservation through the Enterprise website. No problem, my car would be ready at 8:00 am when they opened in the morning.

I was ready to go get the car and my Lyft driver was in the driveway ready to take me there. As I was about to leave I received a phone call saying that there were actually no cars available.

So now I had to send the Lyft driver away and start cancelling my appointments for the day. Very upsetting to say the least

I sent this email to [protected]@enterprise.com, but no response, so let’s try this way.

Good afternoon,

I had an accident back on August 7, 2022, and I am currently in my second rental vehicle from the Enterprise Car Rental location on 159th Street in Orland Park, Illinois.

In August, my husband and I rented a Dodge Ram 1500 Big Horn edition as that is what I normally drive. I was able to look past the fact that it was the cheapest version of a Big Horn Edition that I had ever seen in my life, as I figured yours is the business of rentals, and some customers may not treat your vehicles with the respect that they should. HOWEVER, I was NOT counting on the truck being absolutely filthy both inside and out (not being able to see out of the windows is quite dangerous), I did not appreciate the flowery stench of whatever spray the location used to disguise the stench, and worst of all, I really wasn’t counting on all of the tires being under inflated at 29-30 lbs! It’s a good thing I’ve been driving Dodge trucks for 20-plus years, and that my husband and I have an air compressor in our garage! By the time I returned the truck to Enterprise, it was in MUCH safer condition than it was when I got it!

Now, I’m in a Silver Toyota Four-Runner. This vehicle is no better. The difference is, I have photos this time. Same horrible stench. Same filthy windows and mirrors (which I will try clean this evening with whatever works). I also found a used Vape thing, french fries and crackers under the driver’s seat, and napkins and a fruit bar under the passenger seat). I’m happy to send you the pictures of someone even responds to this email.

I remember when Enterprise was the elite car rental company. Now it seems that one can get a higher quality vehicle from Budget / Avis. Has your company truly lowered all standards for maintaining its fleet? Is there no longer such a thing as cleaning the vehicles upon return before releasing to the next customer? Or is this simply an issue with the Orland Park location?

I’m paying an additional $20 per day for this “premium” vehicle that is certainly NOT “premium,” and I’d love to know why.

Any insight would be greatly appreciated.

Thank you,

I FORGOT TO MENTION THE EXPIRED LICENSE PLATE! Just unbelievably horrible.

In 2018 I rented a vehicle from enterprise rent a car in Mount Pleasant, South Carolina, I had spoke within them several times and making them well aware I was returning the vehicle late and i apologized. . They kept blowing my cell phone up over and over again and even as I was pulling in to return it. I received late fees and declined not pay the late fees as I was so upset and frustrated with theses people and was made to feel like I was being treated like a second class citizen, I felt bullied and extremely uncomfortable by these people and especially the woman who was managing the place. When I was speaking with the manager who was some lady there and she was acting like the car was her baby and asking me where I was and to bring her baby back home to her. she was speaking to me like that about car. It was very strange and creepy. As she kept blowing up my cell phone up over and over again repeatedly after we had just spoke. They had me so stressed out and frustrated since the beginning of the rental and to the end decided I would never do business with them again what so ever. The whole staff was completely rude and not friendly and not welcoming at all. The reason I am writing this now. Is I now live in Florida and my car was flooded from a bad rain storm and is being repaired for damages. This happened 5 to 6 years ago already. In reference to all this crazy experience at this location My car insurance sends a reservation to get me in a rental car to enterprise. This whole instance has slipped my mind by now. Moving forward I Went to pick up rental car to come to find out I am on the do not rent list, surprise surprise right! The lady at enterprise in Florida is explaining why I am explaining cause I Turned in the car late and them calling me several times ect. Not returning car. Also letting me know I owe late fees. I refused to pay them the late fees and told this manager that while speaking at the time . Unfortunately I don’t have a choice on getting a car except through them. I am making people aware how I was treated at that location. I am now missing a ton of work and have no car for a few weeks while mine is repaired. The problem is here their is two owners ships of most of these car rental places it’s monopoly. These two ownership each own most of the other reveal place. Unfortunately it’s a monopoly. I am not the only one who has these kinds of experiences. Many complaints out there.

My insurance company contracted Enterprise to provide a rental while my car was in repair. My first car had a cleanliness issue, a very foul smell. I then was given a second car, and while I was driving on the road, I found out that the horn did not work. I called Enterprise to complain and the company did not return my call. I called customer service to escalate and I was promised a return call from the district manager and no one returned my call. On my own accord, I went to another Enterprise location and I was given a third car not in the category of car that currently pay for from my insurance. I drive a Mercedes SUV and I was given a Camry. I should be in the SUV category. I called Enterprise customer service to complain and they promised that someone would call me to resolve.

And of course, once again no one has returned my call. This is really unacceptable service. My name is Donna and my number is [protected]

I had a rental through my insurance company while some damages were being repaired to my vehicle. While in the rental the vehicle was totaled by no fault of my own. She was cited and her insurance admitted fault immediately. Enterprise added the $500 for my deductible almost a month later after it had been pending and then removed. They were aware of the accident immediately, I had gotten them the police report showing liability, and had kept in contact with them throughout the entire process. A month after the accident when they added it back to my card I found out that Enterprise never called her insurance to verify liability, they simply charged me for it. I have literally called them 11 times and have spent hours on the phone attempting to get this resolved. Last week the woman finally called and verified liability and promised me my money back. I still do not have it back. Calling them does nothing.

This is my worst experience ever at Enterprise. I rented a Ram pick up truck and as I was finalizing the process the clerk ask if I had full coverage and was my deductible $500.00. I replied yes I have full coverage and a $500.00 dollar deductible. I let him navigate through my policy online until he found what he was looking for. As all this was taking place, a caucasian customer was also renting a vehicle and which he so happen to have a caucasian clerk, which my clerk was also caucasian. The other said to her customer I’m sure you have full coverage and a $ 500.00 or $1000.00 deductible because you just brought a new BMW. She never verified his insurance but I had to verify my insurance with my clerk. So I told my clerk that the other clerk did not verify the other customers insurance but you are making me verify my insurance and that I have a $500.00 deductible. My clerk responded by saying it’s because of the vehicle you are renting. I have rented all types of vehicles at Enterprise and they always verified my insurance. Im sure Enterprise is suppose to check to make sure all their customers have full coverage before renting them a vehicle. I ask to speak to a manager which was Ryan. Ryan was extremely rude and was trying to antagonize me.

He did not try to help or provide a reason for what just happened but he kept on trying to engage me in an argument. Then come to find out the Pickup truck that I reserved was not even there it was in Stratford, CT. One of the other workers offered to give me a ride which I said okay fine. I waited outside and come to find out Ryan was going to be the one transporting me over to the Enterprise in Stratford. I told Ryan no thanks and that I will catch an Uber and he starts laughing and making sarcastic comments. I caught my Uber and Ryan met me over at the Enterprise in Stratford and again he started right back antagonizing me. Ryan clearly has a problem with African Americans. This has been stated in other reviews for Enterprise which mentions his name and how he treats African Americans. The owner of this establishment should terminate Ryan for his racist behavior. I have experienced racism before but for someone trying to start a fight with me is outrageous. I am never going back to this establishment. The business owner of this establishment really needs a talk with his employees on how to treat people. We are all human and should be treated with respect. Ryan needs to be FIRED

Date and time of the incident 0ctober 7, 2022 at 930am-1030am

Chris Gee -[protected]

My email address is [protected]@yahoo.com

Please feel free to contact me.

Not a HAPPY customer. I booked a reservation online (so I can attend a funeral) I get a call from several locations that they do not have vehicles. Why do enterprise allow you to book online, but the store calls you and say there is not cars available. BAD BUSINESS PRACTICE. When speaking to the locations what I noticed is the locations, customer service rep, escalation department and the ENTERPRISE car rental website does not interact/interface with each other.

These are the excuse I heard today.

- The cars are in the shop = EASY FIX, when a car is taking in for service, put a note in the computer, remove it from inventory.

- Customer service/escalation team should not be making reservations. WHATS SHOULD THEY BE DOING

- 2 locations had vehicles= however, they had a line of customer waiting. EASY FIX, Ma'am or Sir, our vehicles have been reserved, however if they do not pick the vehicle up by a certain time, that vehicle will be made available. BETTER YET WHO is in charge at enterprise?

My next step is the better Business Bureau, Federal Communication Commision, ETC. This needs to be fixed ASAP!

Reservation #[protected]

Insurance reservation in Victorville, California. Enterprise rent me an abused auto, scratched up and hard wear, old dirty tires, no hub caps, no stem caps on four tires, deep scratches a wreck on any lot. The agent and I both took pictures. noting the rough condition. Only car available to rent.

Enterprise never detailed what damage claimed, or amount. They just wanted insurance info (which they have on file). If I did not give insurance info they would hold me personally responsible for this alleged damage by me.

Hello, I am very disheartened about the disgraceful service my family and I received from TRINA the manager at the Highway 5 location in Douglasville GA. Trina is a horrible manager, why is she there at the store working as a manager with no personal skills to deal with customers? Her customer service skills is horrible, she speaks to people in a demeaning manner and used profanity on the phone as well. Please do something about this lady.

I Timothy Mayo purchase a 2016 Hyundia Sonata February 2018 from enterprise 2312 York Rd Timonium Md. Recently to l took my to car Hyundia dealer ship because it lost all electrical power. The dealer ship discover the car been rewire causing damage to ignition switch fuse box and main harness which is expense to repair. They suggest l contact you to help with the repairs. If l need to send picture of the damages l will also Hyundia is willing to speak with you about the repairs. My contact number [protected] email [protected]@yahoo.com

I rented a compact car via Geico Insurance Company on July 18, 2022. Upon pick-up of the vehicle the agent suggested that I add the Optional Protection plan for three days just to get familiar with the car so I did. I contacted the store on July 22, 2022 at 9:00am phone records attached, to inform them I needed the car an additional week as the insurance had not contacted me. I informed the young lady I did not want to continue with the Optional Protection and she said it was only added through July 22, 2022 no need to come into the store so I continue to drive the vehicle. I went into the store on July 29th to extend the rental another week and paid the fee with my Debit card ending in 4046 bank record attached. I then reiterated to the gentleman that I didn't want the additional coverage and paid the fee of $156.66. I returned the car on August 5, 2022 and confirmed with the agent that I would only be charged the $99.24 for the balance of the rental to the bank card ending in 4046 and he said yes. Then I get may credit card statement with a charge of $186.89, I called Enterprise and they said this charge was for the additional insurance that was for the full rental not 3-5 days.

We rented from Enterprise for several years, until the price of a monthly rental topped $1,000 a month, so we cancelled our rental and bought a car on January 3, 2019. We were told that in February we were put on the do not rent list. I'm not sure why.

During the years of renting from you, the SUV was only used by my business partner. I was responsible for paying the bills. During that time, I believe she had severally encounter's with the manager because of someone that was with her that was rather obnoxious.

I believe they band me because I was paying for the rental and the manager wanted it stopped. As stated above, she now has her own SUV and I would not be paying for her rental.

It is causing me a problem now because my car was stolen, and Cincinnati Insurance said I was to use you.

If there is some other reason, please let me know.

Sincerely

Paul Neymeyr

[protected]

[protected]@att.net

I lost my airpod max headphones (green), filed with lost and found on 9-22-22, and then was never contacted or responded to. I sent multiple emails and tried to reply to the bogus CS text, and heard nothing. I also can see on apple “find my device” that the headphones are still there. Very disappointing. Los Angeles airport location 9-22-22. See pic that is now attached. 9020 aviation boulevard, Inglewood, CA. I will also let everyone know on our corporate account how this is being poorly handled.

I recently traveled with my sisters and my daughter from Atlanta, GA to Leland, MS. We were side swiped by a driver who failed to yield while merging onto the highway. Instead, he skipped the right lane and came over in to the left lane all but running us off the road. He was an Enterprise employee in an Enterprise vehicle. The employees at the closest branch in Columbus, MS Golden Triangle Airport were extremely rude to my sister who is a long time customer, the manager was incompetent trying to give us a smaller and already damaged vehicle when it was his employee who caused the accident, the road side assistance representatives never did call my sister back after “escalating” the issue, and now 1 day later still nothing and the local branch “has no vehicles”. Enterprise has lost 3 customers and I am spreading the word. Shame on you!

This summer at a Davie, FL on SR 84 store: Less than a few days into 1st car i discovered a palmetto roach infestation in the caravan, that I waited an hour & a half for after the store closed which I was told to take a Lyft to their mechanics to get the car because they were out of cars even tho I had an online CONFIRMED reservation. After said roach infestation, they said they’d work it out with me at the end of the contract & gave me about her car which broke down in 90+ degree heat for lack of gas even tho the gauge said 30 miles left causing me to spend on AAA. the review mirror also repeatedly fell off ON MY sandaled foot WHILE DRIVING. I brought it back to get fixed & it kept happening. At the end of the contract they tried to find ways to charge me instead of credits for the insane BS & nastiness & trauma from roach phobia I had to deal with. They were delaying when they knew I had to rush to the airport & said they would not close the contract until I called so they could credit for al my troubles. Then they closed the contract while multiple managers said they were too busy to deal with it or would call me back & never did! I was lied to , gaslit, blame shifted for absolute ridiculous issues renting from a company I thought was accountable & respectable. horrid experience & I’m still nervous driving cars because I’m worried there will be roaches. The mental, health, safety risks for simply renting a car have been unacceptable yet they expect someone to pay full price for the hopper shoe then think they will go away? Pretty sure there are multiple legal & personal injury issues here and then some.

I rented a car to pick up at the Austin Bergstrom Airport on Sat., Sept. 3, 2022. I'm a long-term customer of Enterprise and have had good experiences in several cities. At 11:45 a.m., we arrived at the "counter" in the garage and found a line of about 10 people and 3 cars, which turned out not to be available for rental. No air conditioning in the garage in the 90-degree Texas heat. The organization to find out how to check in was nonexistent on behalf of Enterprise, but another customer told us who was checking in renters. We specifically asked for a midsize car but were initially offered a truck, a jeep, and an SUV, all of which we declined becaue they'd be too difficult to get into. No one updated us on what was happening until we asked for a progress report. Then, we were told cars were being cleaned and washed and brought to the rental area as soon as possible. We finally got our car at 2 p.m., too late for a 1 p.m. lunch date. Matthew, the Enterprise rep, said the company has fewer cars these days because they remove cars from rentals when they reach a certain mileage and then sell them.

This was a horrible experience all around. One person had flown on an international flight the night before, and no car was available for her. It was her first time renting from Enterprise as a corporate client. Of course, she was very turned off by the experience. I encouraged her to try again and said this was an anomaly. If I hadn't had positive experiences in the past, I'd never rent from Enterprise again. REALLY BAD SERVICE THAT DAY.

Matthew said that if we returned the car with less than a full tank, we'd be charged $6/gallon (double the going rate in Texas). We always bring the car back with a full tank, so we declined. The price he originally brought up on his tablet was much more than the quoted amount, and we declined that. He reasoned that each day's charge is the same, no matter what time the car is picked up (I asked, you mean if someone picks up a car at 8:30 p.m., they're charged for an entire day?). My experience is that I've been charged on a 24-hour basis, so if I pick up a car at 1 p.m. and return it before 1 p.m. 3 days later, I'm charged for 3 days. Matthew reconfigured the time in the table to say we'd return the car at 6 a.m. so that we'd receive the emailed charge. We returned the car before 11 a.m. on the 4th day and were charged for 4 days.

I received a notice in the mail from the damage recovery unit stating i did damage to the vehicle which I didn't . See the notes that i called in additional damage I found the next day after renting the vehicle on August 26th. I was told I wouldn't be charged anything. There are a bunch of notes on my account to support this. A represented called me Sept 9th to confirm there was no damage. I want this resolved. Claim [protected] For Judith Stasek I want these charges removed

My Fiancé and I rented a vehicle from Enterprise on Nov19, 2019. At the time of having the vehicle we were able to get an extension from Corporate. However the person working at the location 6343 Vineland didn’t honor it. When she found out we went to corporate for the extension she immediately checked us out of the vehicle and demanded we return the vehicle immediately and literally gave us a few hours to take our belongings out of the vehicle to return the car. We returned the car the sameday after she threatened to call the police and report the vehicle stolen. The same day she reported the car stolen she issued warrant out for my fiancés arrest. The warrant hit his record prevented him from working and also from doing business. We called Corporate the damage recovery unit and also sent out several emails to get some info on the warrant also on the vehicle that was turned in that day. No one has responded gotten back to us and both damage recovery and corporate do not have any info or files in their system regarding our reservation or case. Everything has been wiped out of the system. We are looking for answers. The location we rented the vehicle from is permanently closed and is for lease and there is no trace of the business on any websites including the SEC, Better Business Bureau, or the State library for businesses. Anyone that thinks they can help please feel free to contact me at [protected]@yahoo.com. I’m looking for answers not the runaround like I’ve been getting for the past 2 years. The worker also made a frivolous snd fraudulent claim that the car was stolen when in fact the vehicle had been turned into a different location. She breached the contract and I believe Enterprise wants no part of it. My name needs to be cleared as well since she decided to put me on a DNR list. Her claim is fraudulent and outrageously treacherous. Looking for answers.