Menu
For Business Write a review File a complaint
CB Flooring Installation Empire Today LVP installation and product quality
Empire Today

Empire Today review: LVP installation and product quality

J
Author of the review
9:47 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Let’s start the day the salesmen came out on aug 28 gives us the sales pitch of how superior their products are and if we don’t sign today we can’t get the special price so the pressure starts.he gets samples but only a few (apparently only the cheapest was shown) i mention I not seeing anything I really like but he never bothered to show any other samples I know you have more then what he showed now but at the time I did not.he was not helpful in that area at all just measured and wanted us to sign right now and give him money he quoted us over 10,000 for these floors did not realize I was getting the cheapest poor quality I wanted something very durable and long lasting high quality and for that price I should of got but didn’t.So we scheduled service for Aug 31. The day comes for installation and they showed up and completed in two days wasn’t all that impressed with how things were put back together lots of gouges but we just let that go and grumbled about it amongst Ourselves. I started noticing all the seams are smudge and scuffed looking and othered are weirdly shiny and some are lifted and most of the planks are identical next to each other nothing like a nice floor should look I have sinking in areas one of which is cracked plank and this floor is less then2 months old and looks bad. I called and filed a complaint on oct19 and someone got back to me the next day which was great! Had me send in photos and then said she would get back to me the following week to discuss matters and she did called me I believe it was oct 23 or 24 so really fast and we set up a time for the contracted to come fix the problems for that Friday the contractor came and told me how basically this floor is so cheap and by doing anything will cause further damage and he glued my entire floating floor together when installing it is this even something that should be done it’s floating floor? he said he glued it because it’s such a low quality floor that the planks pop up all the time and is he gets lots of complaints on this product. So I now learn the floor I got was cheap quality because of everything he was telling me. He also mentioned he glued it all down which is the reason for the all the seams to be so awful looking. And of possibly ruining floors in other ways as well as the warranty? .so he wasn’t going to fix anything for me except one plank that had a lump underneath it. I was afraid to go further and just wanted him to leave so I could cry over all this. I immediately emailed the person I was talking to so I’m hoping for some help. I’m really praying for a redo of this whole situation so I can have beautiful long lasting floors like a paid for.

Desired outcome: To have a better quality product (not what was sold to me) installed properly.

Oct 30, 2023 10:50 am EDT
Empire Today customer support contacts
Address

333 Northwest Avenue, Melrose Park, IL, 60164, US

File a complaint Write a review
Joann, We hate to hear that your flooring has exposed issues. We want to investigate this further to see how we can help. We've located your account, and we'll be in touch with you soon to resolve this.
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Empire Today reviews & complaints

Empire Today - fraudulent quote! 134
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - Steer clear of empire today! 102
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - complete dissatisfaction and unprofessional service 59
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - price deception! 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - cost of quote 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Empire Today - breech of contract 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Empire Today - bad carpet - hey said they would replace-avoiding my calls again 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - Laminate
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - LVP flooring
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Empire Today Contacts

  2. Empire Today phone numbers
    +1 (800) 588-2300
    +1 (800) 588-2300
    Click up if you have successfully reached Empire Today by calling +1 (800) 588-2300 phone number 0 0 users reported that they have successfully reached Empire Today by calling +1 (800) 588-2300 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (800) 588-2300 phone number 0 0 users reported that they have UNsuccessfully reached Empire Today by calling +1 (800) 588-2300 phone number
    Customer Service
    +1 (855) 972-3100
    +1 (855) 972-3100
    Click up if you have successfully reached Empire Today by calling +1 (855) 972-3100 phone number 0 0 users reported that they have successfully reached Empire Today by calling +1 (855) 972-3100 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (855) 972-3100 phone number 0 0 users reported that they have UNsuccessfully reached Empire Today by calling +1 (855) 972-3100 phone number
    +1 (866) 379-0755
    +1 (866) 379-0755
    Click up if you have successfully reached Empire Today by calling +1 (866) 379-0755 phone number 0 0 users reported that they have successfully reached Empire Today by calling +1 (866) 379-0755 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (866) 379-0755 phone number 0 0 users reported that they have UNsuccessfully reached Empire Today by calling +1 (866) 379-0755 phone number
    More phone numbers
  3. Empire Today emails
  4. Empire Today address
    333 Northwest Avenue, Melrose Park, Illinois, 60164, United States
  5. Empire Today social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 11, 2024
  7. View all Empire Today contacts