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Empire Today Complaints & Reviews

[Resolved] Empire Today / won't install white tile

Ms
msfixinit on Sep 19, 2018

We asked for white LVT tile. Salesman brought out a board of 6-8 colors, none of which were white early July. He sold brown to my husband. He then said Empire does not have white tile. That is ridiculous, it is a flooring store. We stopped the brown from going in and tried to change the...

Empire Today / vinyl flooring

Pa
PattyKlein on Sep 13, 2018

1. We contacted Empire Today they came out did a quote of $3, 700.00. We told our salesperson we had to think about it. 2. After being contacted by Empire Today customer service personnel. Being told our original price of $3, 700.00 would be honored, if we would have our representative come out...

[Resolved] Empire Today / luxury vinyl tile floor installation

Mu
mugstump on Sep 10, 2018

I had a scheduled tile installation for Saturday, August 25th. I received a call at 9:00 saying the installers were on their way. By 11:30 I started calling. The response was, 'We left a message for the installer to call you.' I called 7 times and never got a call from the installer or the...

[Resolved] Empire Today / tile flooring removal & install

Rh
Rhonda P on Sep 7, 2018

placed order Aug. 10. Appointment scheduled for Tues, sept. 4 to remove tile and begin installation (3 day process). Sent email to your rep on Friday, aug. 31. He replied and confirmed us for Tuesday. My kitchen was completely demolished & ready for flooring to begin (1st phase of...

[Resolved] Empire Today / installation for hard surface flooring

Na
nancygoetz01 on Sep 6, 2018

9/6/18 My Client # is 1-BKA080 On 8/18 Josh Skoba came and gave me an in home sale for laminate flooring and carpet for the stairs. I paid $592 at the time. We set up an appointment for 8/25 for the laminate installation and the carpet installation on 8/27. He told me that the afternoon for...

[Resolved] Empire Today / flooring install not completed

De
Dee Little on Sep 4, 2018

I had a vinyl door installed in my bathroom, kaundry room and closet. The gentalman came out was missing the transitional plates between flooring. My flooring install is still not complete from 7/14/2018 oringal install. After several attempts to reach the regional manager Ashley, I have now...

Empire Today / hardwood flooring

Ch
Chris in Westerville on Sep 4, 2018

If I could give this zero stars I would. I would NOT recommend Empire Flooring to anyone. They are a scam!! First, they send a smooth talking sales guy out to talk you into not only their product but how great their customer service is. Second, they take your money...over 10k. Third they...

[Resolved] Empire Today / unauthorized credit card charges

Jp
jpark424 on Aug 30, 2018

As large of a company Empire is, why is it that they don't have their own workers? These "random" contractors hired by Empire don't care enough to truly take pride in their work or leave a positive impression while representing Empire. I just got laminate installed and my credit card was in...

[Resolved] Empire Today / acacia cumin # 5262253 - sales rep: simon leung; installer: edgar garcia on 6/4/2018

Le
Lenai Carraway on Aug 29, 2018

I am filing this complaint in hopes that a manager/owner/someone will contact me and actually resolve my concerns regarding the flooring that was installed in my home on 6/4/18. I actually filed a complaint claim number 1-3225398443 on 6/5/18. Since then, I have been in contact with...

[Resolved] Empire Today / carpet that was installed

Gs
GSnodgras on Aug 29, 2018

Had carpet install feb 2017 4 month late the carpet came up in some areas they send someone out to make repairs. Then a few month later it happen again they sent someone out again. They told me it need to be replaced because the fault of the installer. I called again they sent someone else...

[Resolved] Empire Today / hardwood floor installation

Mm
mmatuszczak on Aug 26, 2018

Installers pulled trim from walls and put back on inside out and on different frames, and a lot more nail holes. Also left gaps at door entrances and did a unprofessional job. It has been 2 years since install, but woke this morning and as every morning saw the lousy job and decided to...

[Resolved] Empire Today / damages flooring - red oak gunstock - bar code 008faak297

A1
a123jackson on Aug 24, 2018

the strips of wood that joins the living room to the entry room has broken and the strip that joins the dining room to the kitchen has cracked. a piece of wood in the dining room has separated from the other pieces and causing a gap in the floor. I called 3 times and finally after over a...

[Resolved] Empire Today / refusing refund and removal

Gr
GretchenF on Aug 23, 2018

Zero knowledge of their products. After 4 times of coming to my home I still don't have the correct wood flooring! I wanted to order wood flooring for the one carpeted room in my house. First time they came out, they started to put down a laminate flooring and the installer was wise enough to...

[Resolved] Empire Today / hardwood flooring

Ks
KSBond on Aug 22, 2018

I am writing once again to express my disappointment with not only my flooring but customer relations of Empire Today. It has been over ONE year since our flooring problems were first brought to Empire Today's attention and absolutely NOTHING has been resolved as of today!! Not only have I...

[Resolved] Empire Today / laminate

De
Debbiej07728 on Aug 22, 2018

I received laminate flooring in my kitchen dining room and living room and after three months it has buckled and the flooring has a filmy layer that looks awful. Empire denied my claim saying it was from moisture. But that is not true and can not happen in three months. I will never...

[Resolved] Empire Carpet / carpet installation

Mi
Misty12 on Aug 16, 2018

Scheduled an appointment to have carpet installed. We had a flood in my son's room and he has not been able to sleep in his room for six weeks. An Empire rep came out and she was great. She told me that carpet installations were two weeks out. I was disappointed but understood. I received a...

[Resolved] Empire Today / carpet install / now needing repair

Ch
CherylGunit on Aug 16, 2018

My experience with Empire started on a very positive note with my sales consult. The associate was very helpful with helping us pick the right carpet and making sure we had the warranty we wanted as well and worked to accommodate our request for install dates and times but it went downhill...

[Resolved] Empire Today / carpet

Dl
D Landis on Aug 16, 2018

I ordered carpet for my living room on Aug 8. My card was charged full amount on Aug 7. Original install was for Aug 8, they rescheduled Aug 9. My carpet and pad were removed and new pad installed. However the new carpet was damaged and they could not install. I was told they would return...

[Resolved] Empire Today / flooring

Ta
Tammie Fundaugh Atkinson on Aug 16, 2018

We had flooring put in our house, many appointments were cancelled by them before it actually got done, and we were not notified of the cancellations until my husband called to find out what was going on. After they left we did notice about 4 areas that need to be redone, we called the...

[Resolved] Empire Today / service

Yr
Yrral123 on Aug 13, 2018

O have called this Company (Empire Today) on three separate occasions to get an appointment to have someone to look at an give me a price quote to restretch my carpet. Each time they have told someone will contact me with in the next seventy_two hours but each time that has failed to...