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Empire Today Complaints & Reviews

[Resolved] Empire Today / flooring tiles

Mi
MilitaryDoc on May 24, 2018

I have a quote for ceramic in my basement and stairs. I was given a guote that included stairs, flooring, removal or carpet, haul away and flooring leveling. Sounds great but nope. The flooring guys show up and say it would be $3100 to level, so I call customer service and no one calls me...

[Resolved] Empire Today / vinyl flooring incomplete and no carpeting installed, but several reschedule dates.

Ju
Judah1921 on May 24, 2018

I hired Empire today to install vinyl floors and carpeting for my dining room and living room area. After the installer did the vinyl floors he informed me that he doesn't install the matching transition, but the carpet installer will do it. Later that evening, the carpet installer...

Empire Today / complaint

Ny
Nyla Ferrell on May 24, 2018

My name is Nyla Ferrell my service address is 8005 Candlenut Ave. Las Vegas, Nv. 89131 and this would be the 2nd job that I 've done with the company. The first job everything went perfectly however not so for the 2nd job. The 2nd job my first installation the technician never called to...

Empire Today / carpet installation

Mr
Mrs. P W on May 23, 2018

Empire Today were scheduled for May 1st. Day #1 They were scheduled to arrive between 10-2. Showed up at 6:30 p.m. without all of their tools and without their vacuum cleaner. Left to retrieve their tools, came back at 9:00 p.m. (still no vacuum cleaner). They worked until midnight. Day #2...

[Resolved] Empire Today / laminate flooring

Bp
bp4man on May 22, 2018

Our flooring was installed about a year and a half ago, early 2017 I complained about the flooring one of your installers came out looked at the floor and agreed that there was a problem. Time went by and didn't hear anything. I called again and another installer was sent out, he looked at...

[Resolved] Empire Today / carpet installation

Ja
JayElise on May 21, 2018

May 21st I placed a call to customer service asking if it were possible to add another section in my home for new carpeting. They were already scheduled to install today and I wanted to get everything done at the same time. The sales associate said they would have to call a sales rep to...

[Resolved] Empire Today / sales rep, customer service and installation manager

Al
Alfred Franco on May 21, 2018

The first issue i had was from sales rep that came to our home i believe May 8, 2018. he was very pushing on us making a decision and giving him $100 deposit. he was getting upset and asked why i can't make a decision now. he stated he drove over 45min. to get here numerous times. I told i...

[Resolved] Empire Today / laminate flooring

Lo
Lonnieandlisacampbell on May 16, 2018

I have made multiple calls in an attempt to resolve a complaint that I have regarding the sale of my laminate flooring. Each call ensured me that someone would contact me. I have yet to be contacted and it has been going on for about 6 or 7 weeks. As of Monday May 21st, I will be filing a formal complaint with the BBB, as that is my next day off work.

[Resolved] Empire Today / installation

Sd
Sdanders63 on May 16, 2018

This is our fourth purchase from your company. This order has placed a bad taste . We purchased carpet for our house April 14th. This is the fourth time it has been rescheduled. This latest one failed to inform us of the change. So now today is the rescheduled date and now they are not...

Empire Today / plank flooring and installation

Mi
mike strickland on May 15, 2018

I had a terrible time with a team of installers for Empire Today, they not only was very rude but told me over and over again how good they were and i could have done that kind of work blindfolded.They told me to go back in my bedroom because they did'nt need me out there asking...

[Resolved] EmpireToday / flooring

33
3330 on May 8, 2018

Carpet was installed on 5/5/18, a long scrape was left on my hardwood floor. My ring was missing after the installers left. I reported It to the EmpireToday customer service and was given reference numbers for both complaints. I was informed that someone will call me back within 24 hour...

Empire Today / flooring

Ma
Marc Johnson on May 1, 2018

On April 2, 2018 I met with a salesman of Empire Today to select carpet. He was pleasant, professional and helpful. Due to a busy install schedule the carpet could not be installed until April 13th. I agreed to the date and 1130 install time. I had to take the day off work for the install...

[Resolved] Empire Today / installed carpet

De
Dean Close on Apr 23, 2018

On the third of April installers came out to put in new carpet. We asked about a noticeable seam left in the middle of the floor. We were told it would go away in a week; it did not. We took pictures and sent them to the sales person. He told us he sent them to the installation manager. We...

[Resolved] Empire Today / lap plank flooring

Sy
Sylvia Hardy on Apr 19, 2018

March 25 and 27 and 31 2017 Empire installers came out and installed flooring for master bedroom hallway and foyer. Just recently we noticed a place in the hall way was raised above the rest of the flooring. 5he boatd appears to be broken ir fractured across the board. Tbis us not in the...

[Resolved] Empire Today / on the morning of installation, we receive a phone call stating they're not coming.

Of
Offinger on Apr 19, 2018

On April 14th, an Empire Today rep, came to our home. My husband wanted new flooring in our bathroom. The rep showed him the products & my husband picked out what he wanted. A contract was filled out & work was supposed to be done today, April 19th, at 10am. Around 10am, we receive a phone...

Empire Today / sales/customer service

Sa
SamanthaDegen on Apr 17, 2018

I have had one of the worst experiences dealing with this company. I have spoken to 9 different people who have NO CLUE WHAT THEY ARE DOING! My name is Samantha Degen - My telephone number is 703-346-1763. My address is 2235 Notely lane Crofton, MD 21114. I have recited that information 9 time...

[Resolved] Empire Today / flooring install

Do
Doug E Jones on Apr 17, 2018

after you had a flooring salesman came to the house and look over the job we set up a install appointment the installers showed up at the house and they were very hard to understand didn't speak real good English they said they couldn't install the floor because of the 9 X 9 floor tile and...

Empire Today / customer service

Su
Susan Myers62 on Apr 17, 2018

I had carpet installed on April 5, 2018. We replaced the carpet in the hallways and an office. The carpet looks great, however, the padding is a lower quality than what's in the rooms off of the hallway where it was replaced. As a result, when you step into one of those rooms, you can feel...

[Resolved] Empire Today / tile installation

Em
Ema Ava Cado on Apr 15, 2018

We hired Empire to install flooring and it was a nightmare!! They took konger than expected, broke some of our items, laid crooked floor tile, left the place messy, and didn't pull up the grout from the prior floor tile until they were caught. We were told that we did not have to move...

[Resolved] Empire Today / every aspect of interaction with the company.

Un
Unsatisfied1114 on Apr 6, 2018

My experience with Empire's employees, the installers, the merchandise, the workmanship, conversations necessary to persons supposedly in management has been nothing short of the worst in my whole life! I had persons involved that not only initially did the installation like they had no...