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Empire Today Complaints & Reviews

Empire Today / laminate floors

cocobearmom on Oct 13, 2018

Laminate floor installed incorrectly. They made no room for expansion. Boards are popping up. Molding popped off. The glass on my fireplace cracked when the floor expanded. These problems have occurred for almost 2 years. They were not able to correct so now floor needs to ripped up and...

[Resolved] Empire Today / everything

Kezzy7210 on Oct 13, 2018

he representative told me that within 24 hours I would be contacted regarding the change of product. Roughly a week later on a Friday, I received a call to confirm my set up day for the installation, I mentioned that I wanted to change the product and had not heard back from anyone. They...

[Resolved] Empire Today / unreturned deposit due to death of customer job #v100552

RosalieNB on Oct 3, 2018

I made a request on September 4, 2018, regarding reimbursement for the remaining deposit on this cancelled installation. I've also made a request I made to on September 12, 2018. I've spoken to and emailed this request a third time on September 25, 2018. My...

[Resolved] Empire Today / laminate

Gregory David on Oct 2, 2018

On the 22nd of September we were scheduled for an installation of Gray Pearl Laminate, the installers showed up with 4 boxes of materials and needed 5. They left and said we would be contacted and we weren't. I called back on the 29th of September and spoke to "Devon". He assured me that...

Empire Today / carpet installation

kimres69 on Oct 1, 2018

Took time off for the carpet install. Day 1, they tore up the old. Day 2, no one showed up. Called multiple times, was told someone was coming. No one showed. They subcontracted out the install. Subcontractor didn't show. Subcontractor called that night and said he would come out if I paid...

[Resolved] Empire Today / flooring-cancelled and won't refund deposit

Elizabeth Hamilton on Sep 26, 2018

We met with a sales rep on August 29 to set uo installation of vinyl plank and carpet. We had previously met with her and chosen what we wanted and then she left for a vacation. When she came out on the 29th she brought in samples and was ready to set up installation. The samples were not...

[Resolved] Empire Today / delayed delivery and install

Tuthill on Sep 25, 2018

On 9/18 I purchased and ordered a plank/laminate flooring for a rental unit based on the guarantee that it would be installed on 9/21. I was informed on 9/20 it would be delayed until 9/25. Today i'm Being told informed the delivery is now unknowable. This is for a rental unit in which the...

Empire Today / flooring

Randy & Staci on Sep 24, 2018

We had a salesman sent out from Empire today. He sold us some Laminate flooring and Tile. Charged us for them moving furniture. Said the job will take 1 2 day to complete. They showed up to install bitched about moving furniture. I had to help move to get them to quite bitching. Then they...

Empire Today / laminate flooring

Betsy malman on Sep 23, 2018

I had laminats flooring installed in my home in st augustine beach florida a year ago. I made complaints about the flooring buckling and coming apart 3 months after it was installed. They asked me to wait and see if it got worse. Nine months after it was installed, it was bucklimg and...

[Resolved] Empire Today / carpet

Richard Toney on Sep 23, 2018

I recommended Empire to my aunt and she decided to use them. The installation was very professional but the carpet is defective. She has tried for months to have the situation resolved with NO success. Calls are not returned, messages are supposedly left but there is no response regarding...

[Resolved] Empire Today / customer service and installation

Olatokunbo on Sep 19, 2018

This was my first time making an order from empire and Empire really disappointed me. When the installers showed up to my house the first time they brought the wrong order and when they showed up the second time they brought the right order but couldn't move my furniture because the...

[Resolved] Empire Today / won't install white tile

msfixinit on Sep 19, 2018

We asked for white LVT tile. Salesman brought out a board of 6-8 colors, none of which were white early July. He sold brown to my husband. He then said Empire does not have white tile. That is ridiculous, it is a flooring store. We stopped the brown from going in and tried to change the...

Empire Today / vinyl flooring

PattyKlein on Sep 13, 2018

1. We contacted Empire Today they came out did a quote of $3, 700.00. We told our salesperson we had to think about it. 2. After being contacted by Empire Today customer service personnel. Being told our original price of $3, 700.00 would be honored, if we would have our representative come out...

[Resolved] Empire Today / luxury vinyl tile floor installation

mugstump on Sep 10, 2018

I had a scheduled tile installation for Saturday, August 25th. I received a call at 9:00 saying the installers were on their way. By 11:30 I started calling. The response was, 'We left a message for the installer to call you.' I called 7 times and never got a call from the installer or the...

[Resolved] Empire Today / tile flooring removal & install

Rhonda P on Sep 7, 2018

placed order Aug. 10. Appointment scheduled for Tues, sept. 4 to remove tile and begin installation (3 day process). Sent email to your rep on Friday, aug. 31. He replied and confirmed us for Tuesday. My kitchen was completely demolished & ready for flooring to begin (1st phase of...

[Resolved] Empire Today / installation for hard surface flooring

nancygoetz01 on Sep 6, 2018

9/6/18 My Client # is 1-BKA080 On 8/18 Josh Skoba came and gave me an in home sale for laminate flooring and carpet for the stairs. I paid $592 at the time. We set up an appointment for 8/25 for the laminate installation and the carpet installation on 8/27. He told me that the afternoon for...

[Resolved] Empire Today / flooring install not completed

Dee Little on Sep 4, 2018

I had a vinyl door installed in my bathroom, kaundry room and closet. The gentalman came out was missing the transitional plates between flooring. My flooring install is still not complete from 7/14/2018 oringal install. After several attempts to reach the regional manager Ashley, I have now...

Empire Today / hardwood flooring

Chris in Westerville on Sep 4, 2018

If I could give this zero stars I would. I would NOT recommend Empire Flooring to anyone. They are a scam!! First, they send a smooth talking sales guy out to talk you into not only their product but how great their customer service is. Second, they take your money...over 10k. Third they...

[Resolved] Empire Today / unauthorized credit card charges

jpark424 on Aug 30, 2018

As large of a company Empire is, why is it that they don't have their own workers? These "random" contractors hired by Empire don't care enough to truly take pride in their work or leave a positive impression while representing Empire. I just got laminate installed and my credit card was in...

[Resolved] Empire Today / acacia cumin # 5262253 - sales rep: simon leung; installer: edgar garcia on 6/4/2018

Lenai Carraway on Aug 29, 2018

I am filing this complaint in hopes that a manager/owner/someone will contact me and actually resolve my concerns regarding the flooring that was installed in my home on 6/4/18. I actually filed a complaint claim number 1-3225398443 on 6/5/18. Since then, I have been in contact with...