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Empire Today Complaints & Reviews

[Resolved] Empire Today / empire today hardwood floors

NurseNancy11 on Jul 13, 2018

Shameful, unprofessional ! The hardwood floor installed four weeks ago is installed incorrectly. I have sent photos to Empire Today. Nothing's is being done! Several Nails sticking up where people can get hurt, nails all over the floor, dents every four inches from hammering, several hole...

[Resolved] Empire Today / wood floors, living room, stairs and hallway

Fred and Deidre Garner on Jul 6, 2018

I scheduled an appt. for installation of hard wood floors (engineered wood) on May 18rh. Living room, stairs and hallway a week in advance with Victor, sales rep. When the installers came they said they could not give me the rounded bottom step that I wanted and they came with laminate...

[Resolved] Empire Today / representative chris slemons

Mrs McKinney on Jul 3, 2018

Mrs Slemons arrived to my home to provide me samples of hardwood floor my request. Upon her arrival she asked me why I don't like carpet. I informed her that I did not call Empire for carpet. I called for installation of hardwood floors. She went to her card and obtain three board sample...

[Resolved] Empire Today / floor installation

Marissa Robinson on Jul 3, 2018

I called Empire and set up an estimate, the hours given were from 3-5 pm given an hours notice before arrival. The rep showed up at 515 with 20 min notice. I originally was getting carpet but the one I wanted wasn't in stock and wouldn't be ready for weeks. I wanted service done sooner so...

Empire Today / carpet/flooring repair service

Robert P Williams on Jun 30, 2018

I have an Empire Today tile floor (not under warranty) that needs repair. I would not have chosen ET however the tile that was originally installed is a non-standard 13" size that other companies do not carry. Other companies won't repair this flooring. Empire Today (says they do free...

[Resolved] Empire Today / flooring

CKir on Jun 26, 2018

They are a company that has false advertising. When they run their specials like the 50/50/50 deal they mark up the price by 100% and then promise to give you up to 57% off. The price they are quoting ends up being a full price with no special deal. I called the corporate office and they...

[Resolved] Empire Today / hardwood floors installation

patmilburn on Jun 23, 2018

Date: 6/15 & 6/23 Activity Id: 1-2936552855 I purchased 4 bedroom hardwood flooring and 2 bathroom ceramic floors. At the time of purchase I was told I could spreed the installation over several months. Which my first installation of the bathrooms was completed on 1/27/18, two bedroom...

[Resolved] Empire Today / mohawk laminate flooring

Stephanie Groff on Jun 22, 2018

· July 2016 - 1700 Sq. feet Mohawk Laminate Flooring installed through Empire Flooring for $16K Ø 1-year installation warranty Ø Lifetime product warranty · Within 3-6 months of installation started having issues with the floors Ø Boards separating Ø Boards lifting up from each other Ø...

[Resolved] Empire Today / carpet and laminate installation

Cbraunsdorf on Jun 19, 2018

I ordered 4 rooms and a stairway of carpet along with laminate flooring for the upstairs landing on April 5 from in home Representative Kim Hughes. She set up installation for all of the carpet on Saturday April 14, and vinyl install for the landing was April 28. When the carpet installer...

[Resolved] Empire Today / installation

George Diehl on Jun 14, 2018

On June 8, 2018 I entered into a contract with Empire Today for carpet and laminate installation to be commenced on June12, 2018 and work to be completed on June 13, 2018. No one arrived on this date and after repeated calls(approx 4) that day no calls were returned and I was informed that...

[Resolved] Empire Today / dissatisfied with installation of vinyl flooring

Robert Zaccaro on Jun 13, 2018

I had Vinyl flooring installed in my basement on Tuesday June 5th, 2018 and the strip that separates the vinyl floor and my kitchen floor has a large gap in it, is a different color than the other molding and you can see the glue they used to install it. I brought it to the installer...

[Resolved] Empire Today / flooring

Holland F on Jun 9, 2018

I should have read these reviews before we got floors installed. Empire is shady and sketchy. We wanted to get two rooms installed with wood flooring. The first quote was 4, 900 and suddenly when we didn't want flooring with them anymore it was 2, 100 including tax... Anyway the job wa...

[Resolved] Empire Today / custom made blinds

Michelle Tyus on Jun 5, 2018

The sales person was amazing. The horror began when, although they measured our kitchen window three times, we have yet to receive our blind. Our patio blind was installed but not the kitchen. We have waited on the blind since March 5th 2018 but to no avail. We have made and received call...

[Resolved] Empire Today / customer service from empire today san francisco market

MamaLovesHerSons on May 31, 2018

The designer lady was great. The price is fair. Then the worst experience of my life. Day of install (Saturday May 19th) I get a call saying they cannot come at 8am but between 1 to 3pm. Installers arrive at 12 noon. Then they told me it wasn't in my paper work that I had tiles underneath...

[Resolved] Empire Today / installation on carpet

Tyeace Mormon on May 31, 2018

I made an order for Carpet installation on Monday the 21, 2018 for my steps which is replacing carpet Empire already installed which I feel it was the wrong carpet cause it looks horrible my installation date was May 26 2018. They called me on Friday the 25 saying they over booked which I...

[Resolved] Empire Today Flooring / laminated flooring.

R. De. on May 30, 2018

Purchased and Installed laminated flooring for Living/Dining rooms in late summer of 2016; by winter of 2017 I noticed that some boards were separating. Contacted Empire after the Christmas holidays and they agreed to send installers out to fix, which they eventually did. However, within...

Empire Carpets / carpet and hardwood floor install

Tracy Thompson Archibald on May 25, 2018

Instal was canceled twice in a row. Once over a long holiday weekend when we were told contractor was "sick". House will now be in shambles over the weekend and thru a time we can get someone else to instal. Very unprofessional. Not to mention I've been hung up on twice! Once while I wa...

[Resolved] Empire Today / flooring tiles

MilitaryDoc on May 24, 2018

I have a quote for ceramic in my basement and stairs. I was given a guote that included stairs, flooring, removal or carpet, haul away and flooring leveling. Sounds great but nope. The flooring guys show up and say it would be $3100 to level, so I call customer service and no one calls me...

[Resolved] Empire Today / vinyl flooring incomplete and no carpeting installed, but several reschedule dates.

Judah1921 on May 24, 2018

I hired Empire today to install vinyl floors and carpeting for my dining room and living room area. After the installer did the vinyl floors he informed me that he doesn't install the matching transition, but the carpet installer will do it. Later that evening, the carpet installer...

Empire Today / complaint

Nyla Ferrell on May 24, 2018

My name is Nyla Ferrell my service address is 8005 Candlenut Ave. Las Vegas, Nv. 89131 and this would be the 2nd job that I 've done with the company. The first job everything went perfectly however not so for the 2nd job. The 2nd job my first installation the technician never called to...