Menu
CB Flooring Installation Empire Today Carpet not installed in a timely fashion
Empire Today

Empire Today review: Carpet not installed in a timely fashion

D
Author of the review
10:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We had a contract to install carpet set for today. It was about 10 and I had not received a phone call so responded to a text from Empire. About thirty minutes later I received a call. Their contractors license was not renewed and they just found out. Therefore it would be another four days before someone could come out and install the carpet. In the meantime, day before, we were informed to take apart any beds and remove drawer contents. So for the next four days or so we are sleeping on couches or mattresses in the living room floor. Almost the entire upstairs has been moved downstairs for installation so we are cramped. Basically six people will be living downstairs - a one bedroom downstairs - for four days! Wish we had gone elsewhere for carpet. Told the rep we should get a discount as this was unacceptable and no reply. He said he would call back with further info - left us up in the àir - installation could be later today or Saturday. Two hours later no return call. I had to call them to verify what the install date was and was told It was Saturday. Empire, this is not the way to do business!

Desired outcome: Contact customers with vital info before the day of services. A discount should have been offered!

Confidential Information Hidden: This section contains confidential information visible to verified Empire Today representatives only. If you are affiliated with Empire Today, please claim your business to access these details.

Feb 22, 2024 11:18 am EST
Empire Today customer support contacts
Phone numbers
Address

333 Northwest Avenue, Melrose Park, IL, 60164, US

File a complaint Write a review
Dahloan, you have every right to be upset, and we understand the inconvenience this has caused. We’re so sorry for this and would like to make things right. We’ve located your account, and we’ll be in touch with you as soon as we can.
Resolved

This complaint has been resolved automatically due to user's inactivity.

More Empire Today reviews & complaints

Empire Today - fraudulent quote! 134
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - Steer clear of empire today! 102
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - complete dissatisfaction and unprofessional service 59
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - price deception! 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - cost of quote 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Empire Today - breech of contract 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Empire Today - bad carpet - hey said they would replace-avoiding my calls again 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - Laminate
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - LVP flooring
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
0 comments
Add a comment