Empire Today review: LVP (Vinyl Plank Flooring)

On 7/16/22 we paid $10,000 to Empire Today to have Vinyl Plank floors installed in all rooms of our home with the exception of two bedrooms to be done later. The salesman that came out to our home and sold us the floors

told us this type of flooring will not buckle,warp,scratch, or dent and was water-proof so we took his word for it. And apparently that was not true because a year later all of the flooring is buckling up and coming up every where and when you walk on it nothing but popping and cracking noises. So at the end of October 2023 I reached out to Empire Today customer service and it has been a living hell trying to get my floors fixed with these incompotent people. Have made several calls to customer service because no one at their so called coroprate office in Houston, Tx. knows how to answer phone calls at all. Customer Service finally got two people to come out to inspect the floors and they could not even speak English, they did nothing but take about two to three pictures of the flooring that was coming up never heard nothing back so called customet service again they sent Javier out to inspect floors again and charged us $150.00 for the inspection on 11/7/23. He said will turn in to coroporate office and someone will let me know.So on 11/9/23 a person by the name of George called me and said they got inspection back and it looked like moisture was the problem and that was why the floors where coming up, and I told him I didn't want the same flooring put back in and he said he would have to sent a sales rep with floor samples. AS OF TODAY 11/17/23 nothing has been done about my floors I am done dealing with these people I want my money back! I am not the only one with a complaint on the same floors. Moisture? and want me to pay them $661 for a moisture barrier I think they are running out of stories to tell their customers, My husband and I or not happy at all with this company we just want our money back period. We don't recommend them to anyone.