Menu
For Business Write a review File a complaint
Empire Today

Empire Today review: Customer service

G
Author of the review
11:29 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been a long time customer of Empire. If you keep records on service I am sure you can pull mine up and see all the flooring I have done with your company. I am very unhappy with the response I have received with the last two appts. I have scheduled. I had an appt. scheduled Oct. 11th, 9-11:00. I was at home all morning and no one showed or called. I finally got a call at 3:00 to say there was an emergency and would I like to reschedule. I did reschedule and understood something bad must have happened to affect my appt. Another appt. was made for Oct. 19, 9-11:00. Again I was home, made no other commitments and did not involve myself in any major house projects so I could be present for appt. Again, NO SHOW, NO CALL. Same thing happened and I received a call later that day to say there had been an emergency and did I want to reschedule. I was very upset and frustrated and ask for an exact time, not a window as my time was more valuable than to go through that again. I also ask Empire to show me something that would regain my trust in the company. I was offered nothing and was told by Krystle Munoz, who I had been working with on this problem. Her response was "I am sorry, but I can not quarantee an exact time of arrival and understand you no longer have confidence in our company. Then she took it on her own to schedule me another 9-11:00 appt. which did not suit my schedule and I cancelled. This is such poor customer relations and shows no value to my commitment to Empire. My time wasted was showed no value as I would show to your employees. I am thoroughly upset and disappointed in the response I received and my dedication to your company. I would very much like a response and show that I am a valued customer.

Andrea Garrison

[protected]@bellsouth.net

Oct 25, 2023 12:45 pm EDT
Empire Today customer support contacts
Address

333 Northwest Avenue, Melrose Park, IL, 60164, US

File a complaint Write a review
Andrea, your negative experience worries and upsets us to hear. You deserve better, so let’s get started on a solution for you. We've located your account and we'll be in touch with you soon to resolve this.
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More Empire Today reviews & complaints

Empire Today - fraudulent quote! 134
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - Steer clear of empire today! 102
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - complete dissatisfaction and unprofessional service 59
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - price deception! 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - cost of quote 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Empire Today - breech of contract 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Empire Today - bad carpet - hey said they would replace-avoiding my calls again 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - Laminate
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Empire Today - LVP flooring
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Empire Today Contacts

  2. Empire Today phone numbers
    +1 (800) 588-2300
    +1 (800) 588-2300
    Click up if you have successfully reached Empire Today by calling +1 (800) 588-2300 phone number 0 0 users reported that they have successfully reached Empire Today by calling +1 (800) 588-2300 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (800) 588-2300 phone number 0 0 users reported that they have UNsuccessfully reached Empire Today by calling +1 (800) 588-2300 phone number
    Customer Service
    +1 (855) 972-3100
    +1 (855) 972-3100
    Click up if you have successfully reached Empire Today by calling +1 (855) 972-3100 phone number 0 0 users reported that they have successfully reached Empire Today by calling +1 (855) 972-3100 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (855) 972-3100 phone number 0 0 users reported that they have UNsuccessfully reached Empire Today by calling +1 (855) 972-3100 phone number
    +1 (866) 379-0755
    +1 (866) 379-0755
    Click up if you have successfully reached Empire Today by calling +1 (866) 379-0755 phone number 0 0 users reported that they have successfully reached Empire Today by calling +1 (866) 379-0755 phone number Click down if you have unsuccessfully reached Empire Today by calling +1 (866) 379-0755 phone number 0 0 users reported that they have UNsuccessfully reached Empire Today by calling +1 (866) 379-0755 phone number
    More phone numbers
  3. Empire Today emails
  4. Empire Today address
    333 Northwest Avenue, Melrose Park, Illinois, 60164, United States
  5. Empire Today social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 11, 2024
  7. View all Empire Today contacts