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They are a horrible company. We were deceived, lied to and cheated by a crooked salesman, then have since been unable to get ANY satisfaction from three different alleged managers. Thier best offer to make things better, was to come out and undo what they did, and only charge us "at cost" to do it correctly! Please avoid them. Deal with Costco or Lowes, which is where we really wish we would have gone. Now we have a crap floor in our beautiful house - a once in our lifetime opportunity, but thanks to Empire we're screwed. No customer service whatsoever.
Recommendation: Stay away from them. Read the reviews on other Social Media outlets, you'll see.
No you won't! That is the 3rd time I've received the exact same, fake, automated response to make it look like you are going to do something. Wow, how sad...
