Empire Today review: Frank Hernandez, G.M. in Phoenix Az

4 years ago I had Empire put premeum laminate flooring in the living room, Dining Room . The workers ran out of time and did not put the baseboards back in. I was sick at the time. When I felt better I called customer service and told them. They said I ran out of time to complain. Since then, last year I had flooring put in bathrooms, kitchen, hall ways and carpet in 3 of the 4 bedrooms. There was a problem with the master bath which was taken care of and with the boards at the doorways. they have been since done. I talked to Frank Hernandez, G.M. Phoenix about the baseboards. I told him I would supply the baseboards but I would like him to have someone install them for me. This was early January. He refered this to a women assistant. In January I had 2 surgeries, I was laid up for 5 weeks. When I tried to find the number for his associate I could not find it. For the last 2 to 3 weeks I have been calling Frank Hernandez, leaving messages on his voicemail. He has never returned any of my calls. Nor has that women. I would like someone to call me and take care of this matter. Really do not want Frank Hernandez to help because I do not feel he follows through and does not care for his customers or future customers.

Thank you

Beverly Martin

4932 W Olney Ave

Laveen, Az 85339

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