eDreams

Today morning (September 19, 2023) I was charged 74.99 Euros from my card

for what reason t I do not know ! I do not have prime service and have not requested one.

I purchased three airplane tickets on August, 2023 and that is it.

08.08 Tenerife-Madrid

09.08 Madrid-Brussels

10.08 Brussels-Riga

I request this money to be refunded as soon as possible.

Regards,

Oskars Grunte

On or about 18 of august 2023 I booked a flights with edreams I duly paid £60 28 for fares I was offered 30 days free membership to edreams prime I dont recall accepting this offer. However edreams subsequently deducted £ 69.99 from my bank account on on 18th sept 2023 despite being within 30 day free period. I now wish that any subscription I have with edreams be canceled immediately as I am still within the 30 day free trial period. I would also incist that the £60.99 be refunded immediately.

Upon booking a surprise birthday holiday for my wife and myself, The booking on line went well and I had booked a deluxe room only at our hotel choice. Conformation came through via email and it confirmed a different room Classic with breakfast much to my surprise. I hade paid an extra charge for the deluxe room as it was a grade of room higher to that of a Classic. When I contacted the hotel this was confirmed.

Subsequently upon arrival at the hotel I spoke with the reservation team and I had to pay an addidtional cost to have a Deluxe room as I had booked wit E Dreams.

I have copies of emails sent to the advertised email address of E Dreams which were bounced back, plus the 2 separate calls made to the customer service team where I was promised a call back but never received either?

Submitted PayPal payment for a ticket and never received a confirmation or declination email but eDREAMS accepted payment. Booked round trip to attend a conference JFK to FCO which is scheduled for 9/21. Paid a lot and need to fly. Have the receipt from PayPal tried to reach a live person but that was impossible without numbers for the flight on a confirmation email

[protected]@gmail.com

What else do you need please?

On 12th of August I purchased a ticket trough Edreams Belgrade-Belgrade-Zurich. Via Swissair

, for the same flight, I also purchased extra baggage for the same flight. Swiss Air charged me for that extra service 65 €. On 11th of September Edreams deducted from my credit card 64,99€ for service I never requested, via Edreams Prime Barcelona Spain. I informed my bank for that transaction and they will block my credit card.

I’m requiring an explanation from Edreams and refund-return the amount they charged.

In a meantime my bank will proceed investigating the deduction.

I have been dealing with eDreams since May of this year. We had our Lufthansa flight to Italy cancelled due to strikes, and then we cancelled the day before our flight through eDreams, the third party we booked with. Since then, it's been a constant, confusing back-and-forth with them. We were told the airline approved the refund and needed our account information in order to process the refund. Later, we were told by eDreams, "Nevermind, the airline marked you as no-shows." Well, we finally called the airline directly and they told us they see that our flight was cancelled and that we should 100% get a refund issued by eDreams. They also said they had not been contacted by eDreams even ONCE. They basically outted eDreams as being fraudulent and giving us the run around. This is 3K we are talking about, so it's not something my husband and I are willing to let go of. Next, we are getting a lawyer involved to get this settled because we aren't sure what else to do.

I've ordered flight tickets for my family in july 2023 and the day after i've ordered i received an email that my flight to the destination got cancelled.

i've asked for a refund and they promised it will be sent in 10 days however i received only 1/2 of the refund and for 3 months by now they keep delaying it.

All of their support phone numbers don't work + their online support just using the chat bot that after long time agrees to hand it over to an agent which eventually doesn't help neither.

I made a ticket purchase on August 27 from Dar-es-salaam Tanzania to Vancouver Canada. I got the confirmation email and later they sent the flight details. on September 1st 2023 they charged my credit card again for the second time. Both times funds were removed from my bank. I contacted them and they denied charging by account. I printed my bank statement and contacted my bank who confirmed that those charges went through. I will be reporting this to the authorities and escalating this issue as this is THEFT. DO NOT USE THIS COMPANY

I purchased a flight ticket from eDreams via skyscanner. As they are one of skyscanner partner I thought I can rely them. However they are a fraud company trying to cheat people.

I bought my ticket on 1st August and after 1 month they charged my credit card 70 USD without any service or my consent. I had to cancel my 15 years card and spent all of those time just because of this scam company. I don’t understand why skyscanner still keep them as a partner. Stay away from this fraudulent company eDreams.

I have purchased a round trip ticket, which was free cancellation and fully refundable. I am unable to make the trip now and I asked for refunds, my booking reference is : PGY1FM ([protected]) The agent give me different amount in different call. I have paid £317.83. But they wants to give me only 137.99 which I didn't get yet. I also want to change but they said sorry. Tickets mentioned any time cancellation, change everything but the truth is I am unable to do anything except listening their sorry. Their invoice is horrible, nothing mentioned, dont no what is low cost carrier they deducted from my payment. but when i asked about other money they said i took flexi things but cannot explain what is flexi things also talk about insurance but i didn't take any insurance. When I requested politely they said its not possible because of their terms and condition. But terms and condition is not visible and their is no mention of the service charge or anything. They take their service charge more than the ticket price, I said no one will accept it But they dont give my money back. Their customer agent only said sorry. They cannot talk with seniors. Also submitted a complaint form they automated replied. No help, no information, no refund. They are fraud. Take my money without giving proper information. They dont respect their customer.

When forwarded to their website by kayak, they changed the month of travel and refused to refund or allow me to buy insurance. Very rude customer service. Worst travel agency ever. It seems like they use cruel tactics to take you money. I joined the prime membership and they offered to refund me $18 out of $1,2000 for flights I’m not even getting on. You will be very disappointed in every step of the way if you choose to use this website.

Edreams owe my a refund after they cancelled flights from Singapore to Brisbane in April. They still haven’t paid it. Jetstar said that they issued a refund for $93.95 on May 25th Into their Mastercard. edreams are denying receiving it. Booking number. [protected]. They said the airline Jetstar has refunded me but they haven't. I am still owed $93.95.

I booked a flight through Edreams for 1st of July 2023 from Johannesburg to Harare return same day. Morning flight on SAA was fine no issues.

Afternoon flight through Euroairlines was a nightmare as I was stuck at the airport only to find out there was no flight on that day.

I lodged for a refund via Euroairlines to which they instructed me to provide Edreams with a refund waiver code which i did together with my refund. Euroairlines paid Edreams on the 4th of July 2023.

Since then I have been told wait 30days then another 5 days and another 7days and today another 7days cause the refund team are not accessible and the agents are so ill equipped they sell you the same [censored] story over and over.

I've purchased a ticket for myself and three minors in March 2023 from Boston to Spain, my Aunt was meeting us in Spain for a day trip prior to flying out to Rome. I needed to change our tickets from Thursday to Friday and knew I paid insurance so felt confident I wouldn't have any issues. Low and behold they told me to go right to the airline to purchase the ticket and they would refund me my amount. He didn't make any sense to me then and it still doesn't make any sense to me now. I spent 45 minutes on the phone with a representative that told me that I would receive my full refund in 10 days but they needed me to purchase the ticket directly from their airlines website it is currently August 31 and five months later I am still begging edreams for my money. What I think is interesting is Ryanair is so intuned to the fraud they asked me to verify, whether or not I was overcharged by a third-party which I was for over $1000. My question is why does Ryanair even allow their tickets to be sold by an unauthorized party? Louis Vuitton is not allowing a website to stay up knowing they sell fraudulent bags so why is Ryanair not fighting on behalf of consumers for eDreams to be taken down? Upon using Ryanair's see if you paid more, please check booking confirmation from your online Travel Agent which details the cost of your booking. My total price was $2601.91 for what I paidwhen my edreams invoice is for $1246.93. I WANT MY MONEY! More importantly, I want to know the governmental entity that I can speak to to make a formal complaint, so that no other consumer has to go through this. I would also like to add that as an American, when searching for flights edreams pops up as one of the first results before Ryanair. THAT'S a problem!

It is with much disappointment that I have to inform you that I really can't digest weird eDreams Customer Support responses regarding my refund status. 

As per eDream policy I deserved a full refund for eDreams accommodation confirmation number: [protected].

In the first place, One of the eDreams customer support person(Aitihya) shared an email with me saying that they didn't find my accommodation booking reference number. Also Aitihya stated that it’s not refundable however during my booking confirmation its clearly mentioned that it’s 100% refundable if I cancel before certain date.

Secondly, after 2 weeks, I got a response from the eDreams customer support person(Siddharth) saying that they found accommodations booking reference numbers and escalated to the accounts department.

A few days later, I got one more email eDreams customer support person(Mohammed) saying that I have to reach out to Booking.com for my refund. He provided me Booking.com contact no +[protected] in the email to get my refund. As per Mohammed's suggestions, I called Booking.com and they said we don't have such booking details and any partnering with eDreams.

Then I called [protected] eDream Customer Support, and one lady attended the call from eDreams Hotel Dept. She shared a weird statement saying that they don't have such a booking reference number.

She transferred my call to another department, which said the refund was already initiated on 17th July. However I haven't received a refund so far.

I am sorry for this unfortunate news that it's pathetic & poor customer service from eDreams. 

Hello I made a booking through sky scanner and got directed to https://nl.eDreams.com and paid 251,62 euros to odigeo payment ref [protected]

The transaction went through successfully and I confirmed with my bank and i never got confirmation after payment Amsterdam to ibiza and return HG5679 or even booking reference or anything I spoke to the chat help line and the ai cant find my booking I also have payment references

[protected];46 my name is Karim kaid

Hello I made a booking through sky scanner and got directed to https://nl.eDreams.com and paid 251,62 euros through ideal The transaction went through successfully and I confirmed with my back I never got confirmation after payment or even booking reference or anything I spoke to the chat help line and the ai cant find my booking

This happened 30-08-2023 20:46 I have payment references

eDREAMS BOOKING REFERENCE [protected] AIRLIE REFERENCE NFJSJF,W4CJEL DEPART SYDNEY QF5678 ON 8 NOV 2020

STILL PENDING CLAIM 19 november 2020 still no refund

eDreams booking reference [protected] airline ref 02YNQ9 Perth to Sydney Virgin VA572 26 April 2020 ticket no [protected] and [protected] issued Paid 16 August 2019

Still PENDING

tHESE AMOUNTS HAVE BEEN OUTSTANDIND FOR A UNEXPLAINED TIME WHEN CHECK SITE BOTH SHOW STILL PENDING