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4.3 26 Reviews 1836 Complaints
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eDreams Complaints 1836

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O
9:43 am EST

eDreams Flight refund not received

I booked a flight with edreams from Birmingham uk to Harare (Zimbabwe), flight was on 28.11.2023 and 3 hours to departure time i received an email from the airline saying my flight had been cancelled. I later found out that Birmingham Airport had shutdown due to air traffic signal issues.

I requested for my refund from edreams and up until today i have endless emails from Edreams saying they are trying to source the money from the airline so that they can pay me back. The help centre is unhelpful and full of lies, they told me at one point that my refund was going to take 30 days and now it is way past that.

My advice to those travelling, DO NOT USE Edreams, you'll never get your refund.

Claimed loss: I lost £2730.37

Desired outcome: I would want my refund back since Edreams never provided the service i paid for

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2:03 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

eDreams Tickets & EMail Marketing

I made a booking from Athens to Heraklion, two tickets, on 5th of October for the Christmas period on 28th of December specifically . There was a message saying about a prime subscription at that time but nothing about any amount for me paying additionally. After one month of the reservation I was charged 83,54 euros, 3 days ago for no reason, I had purchased some air tickets 1 month ago but suddenly yesterday I saw EDreams had charged me for no reason and no transaction. Also I get email marketing from them and I can't unsubscribe from their list.

Claimed loss: 83,54euros + 1,67euros expenses

Desired outcome: Refund the money I was additionally charged

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10:38 am EST
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eDreams Flight cancelled, eDreams siad would raise refund but after 2 years have still not refunded

Reference of my booking from eDreams: 718******9

Cancelled by airline (not by me). I asked for refund from eDreams, they wrote to me on 16 June 2021:

"We would like to inform you that as checked booking with concerned team would like to inform you that going to update bank details as well as going to raise refund for P********W for 428.84 EUR so would request you to wait for 3-4 months as its involuntary cancellation"

It is now end of 2023 and I still have not received the refund despite numerous emails reminding them of it.

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9:23 am EST
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eDreams When I booked I paid for checked in luggage but thought I could use this as a large cabin luggage. Then I had to p

When I booked with eDreams (booking reference: [protected] - Airline booking reference: VIPBFM), I paid for a 10kg "checked in" luggage. I was confused with this as Ryanair generally charges for " a large cabin luggage option". This was what I had in mind as I couldn't travel with a larger suitcase having to flight with different companies.

I only realised that I couldn't take my luggage in the cabin when I reached the Ryanair gate and I didn't have time to go back to the desk to drop off the bag.

Ryanair asked me to pay again for that luggage () which I find very unfair as I had already paid for the luggage with edreams.

Could you please let me know how I can get a refund with edreams or with Ryanair for one or the other fees?

Thanks in advance

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1:38 pm EDT
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eDreams Unauthorized transaction on PayPal account

Dear eDreams customer service,

I am writing to inform you that I have an unauthorized transaction on my PayPal account from your company.

Amount is $94.99

Invoice ID 991251dd-5f19-4ff0-abd6-c0163e8e1780 Transaction ID 25W684089Y528680A

I did not make this purchase and I did not receive any invoice or email from you regarding this transaction.

I request that you cancel this transaction and issue a full refund to my PayPal account as soon as possible. I also request that you provide me with a confirmation email that this issue has been resolved.

Please reply to [protected]@gmail.com with the status of this request and any further information you may need from me.

Thank you for your cooperation and prompt response.

Sincerely,

Aiman Alansi

Desired outcome: Refund

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5:04 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

eDreams Refund problems

1, Confirmation number IYGSX

2. Booking ref. #[protected]

3, Fyght was canceled.

4. Wizz air infored me that amount of 254 euro was returened to your credit card 7574 walid till 6/24

5. Cant reach you through your application in android phone . After claiming refund - the app cant connect to following page

6. edreams didnt inform me concerning my cancellation and followig return of 567 euro to my credit bank account.

7. Pls inform

8. e-mail: markus.[protected]@gmail.com

9. Tel. [protected]

Claimed loss: 567 euro

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1:28 pm EDT

eDreams FLight Refund

Bought tickets to Eldoret, Kenya in July of 2022.

Flight was canceled by airline in November of 2022.

I paid for premium services which give you a refund within 3 days of cancelled flight.

Almost a year later, still no refund.

Contacted airline directly, they said since it was booked with edreams, they should give refund.

So far, no effort on their end to resolve this.

Claimed loss: around $300

Desired outcome: refund

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C
7:46 am EDT

eDreams Impossible to unsubscribe from your emails

As I'm sure you're aware it's impossible to unsubscribe from edreams email chain (not that I have any recollection of signing up for their emails when I used their service in the first place). For some hilarious reason they've added an 'unsubscribe' button on your emails - but of course they take you to an ERROR 404 page so are completely pointless. It doesn't gain you any customers - it just irritates your current ones.

My email is [protected]@gmail.com and I would like you to take this off your email list please.

Desired outcome: Get me off edreams email list

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2:20 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I purchased insurance to change my plane ticket with this company. After requiring me to do so they made me spend over 4h on the phone with them, making me go from agent to agent. After some time they told me that I could not have changed my plan ticket because I was hitting the 24h mark before departure. That was not true as my plane was leaving in 30h. I...

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J
11:09 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

eDreams Hotel reservations

I booked a double room at hotel Ruby Lotte in Hamburg germany through edreams. E dreams listed this hotel as having double rooms. This was a trip not with a romantic partner. When I got to the hotel, they told me that they NEVER have double rooms, and that the best I could do would be to buy a second room for the night. I tried to contact edreams through a special membership called prime which they offer. There was no one available. I had no choice but to book a second room. I subsequently contacted edreams and was told that they cannot refund the money on either reservation. I asked for escalation, they gave me the same response

Great news, Jasper! Your booking in Hamburg is confirmed Image

eDreams booking reference:

[protected]

Image

Image YOU'RE SAVING WITH PRIME

Ruby Lotti Hotel Hamburg

Düsternstraße 1-3, Hamburg, DE

Image How to get there

Check-in

Thu, 19 Oct 2023

From 3:00 PM

Check-out

Fri, 20 Oct 2023

Until 11:00 AM

Lenght of stay

One night

Special check in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check in instructions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Know Before You Go

One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer and cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Fees

Fee for continental breakfast: approximately EUR 24 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are...

Your stay

Group:

Image 2 adults

Room:

Image Twin/double room - lovely, Room Only

Check cancelation policy

This booking is not cancellable.

Property description

Property Location

A stay at Ruby Lotti Hotel Hamburg places you in the heart of Hamburg, within a 5-minute walk of Neuer Wall and Bleichenhof-Passage Hamburg. This hotel is 1 mi (1.5 km) from Miniatur Wunderland and 1 mi (1.6 km) from Elbe Philharmonic Hall.

Rooms

Make yourself at home in one of the 289 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include safes and desks, and housekeeping is provided daily.

Amenities

Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and a vending machine.

Dining

Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.

Business, Other Amenities

Featured amenities include express check-in, express check-out, and a 24-hour front desk.

Vending machine • Coffee/tea in lobby • Breakfast available (surcharge) • Snack bar/deli • Bar/lounge

Customer details

Full Name: Jasper Schmidt

Image Prime member

Phone number(s): [protected]

e-Mail: [protected]@jasperschmidt.com

Manage your booking Image

If you need to change or cancel your reservation, you can do so via the manage my booking online hub.

Manage my booking

Your pocket travel companion Image

Get the app to access your booking details offline and enjoy exclusive support via live chat.

Download the app

Image Prime - priority support

Need help?

Find answers quickly or contact one of our agents on the exclusive 24/7 Prime hotline.

Visit support area

Image Best price guaranteed

Total Prime Price $177.78

Help center

Need help?

Find answers quickly or contact one of our agents on the exclusive 24/7 Prime hotline.

Visit support area

Terms & conditions about your purchase and privacy policy

i Sorry, you can't reply to this email, but you can contact us through the app.

eDreams Prime

IATA

© [protected] eDreams. All rights reserved. eDreams LLC owned by Vacaciones eDreams S.L. ARC accredit agent. CST [protected], Florida ST38821. ARC [protected].

Claimed loss: $177 euro

Desired outcome: Refund of 177 euro

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7:35 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

eDreams Refund for accommodation

Booked accommodation using edreams received confirmation from edreams. Before trip I asked for confirmation they said could not trace it so I did my wn booking with different establishment. To my suprise I had my visa card debited twice for original booking through edreams now no response on my refund even though ive sent all the documents information they required totally been ignored this for hostel hosho paris

And my card was not authorised by me for use

Claimed loss: 2x 654 euros

Desired outcome: refund asap

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B
4:24 am EDT

eDreams Tentative to get funds from my credit card

There are two usecesful tentatives from E dreams prime barcelona to withdrow 74.99 euro from my card, one was on 22.10.2023 at 07.36..39 and the other onr on 25.10.2023 at 16.09.15. My credit cars number is 5437 2326...8407.

Why you have made these 2 attemps.

Bardhyl Guda

Tirana, Albania

E- mail: [protected]@gmail.com

E- mail: [protected]@yahoo.com

Mob; +[protected]

+355 [protected]

Desired outcome: Stop tentavies from withdraw funds

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1:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

eDreams I don't know

You have recently - 5.09 pm on 24th October - taken Euro 74.99 or $126.54 Australian from my Wisecard. Transaction No was #[protected]. I don't know what this is for, and I don't believe I have requested to purchase anything from you. We did purchase airline tickets from Dublin to London about 5 or 6 weeks ago but they have been fully paid for at the time. Would you please refund this money to my card.

My email address is [protected]@gmail.com I tried to get a password without success. I tried to communicate with you on line but without success.

Michael Johnson

Desired outcome: Don't take my money for nothing

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6:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

eDreams Refund

Hi,

I am writing to you to request refund for the second flight booking reference - [protected], due to your "System Glitch" I find it hard to understand why you would only refund a portion of the flight, if my payment did not go to the correct company as this is sitting with you.

I should also be sending you an invoice for wasting my time and continue to follow you up, as you were aware of your system glitch issues, it is your responsibility to proactively contact the customer in advance to provide update.

Thanks

Jonathan

Desired outcome: Please provide the remaining refund ASAP.

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10:49 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

eDreams Confirmation email not received

Hello! Please help me! I have been using your service for years and never had an issue! Now its been 1 month since I bought 2 tickets and have no confirmation email from edreams! I have an email with electronic invoice from wizzair and I have been charged the money for the tickets.

2 tickets for adults

Name 1: Eloiz Hristova

Name 2: Martin Dimitrov

Flying from Sofia, Bulgaria to Munich West Allgäu (FMM)

Date: 24th of October

Time: 7:25AM

Please, help me as I must access my tickets for check in today! Also need to purchase luggage but I cannot reach you through phone without reference number!

The email I used when purchasing tickets: [protected]@abv.bg

Thank You!

Desired outcome: Receiving a confirmation email.Or receiving access to check in my tickets!

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11:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

eDreams Edreams charged me 74,99€ for the Prime subscription but I’m sure I did not agree to any kind of subscriptions they offer

I booked a flight to Sweden a month ago, and today I got charged 74,99€ for some kind of subscription I didn’t even agree on.

Now after it has happened I realise that I made a mistake by choosing to buy tickets thru Edreams in the first place, If you check their reputation it definitely speaks for itself, (bloody nightmare) to say the least.

I hope that eventually some one will investigate this disaster of company, because the amount of bad reviews and complaints need to draw some kind of attention.

Desired outcome: I demand refund 74,99€ from Edreams.

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9:26 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

On September 28 I booked a ticket from Johannesburg to Shenyang China for two people on singapore airlines. I have the names and all the information spelled correctly on my side, both on the confirmation email and the edreams application. I have called edreams several times with regard to changing the name but they just keep delaying, they also have never...

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8:13 am EDT
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eDreams Cannot connect with support on "airline canceled flight" matter

Hi,
My father is 80 years old and he bought a multiple flight from edreams
From Athens to Ankara and the to Tel Aviv.
When arrived to Ankara the flight to Tel Aviv was canceled but without refund details.
When I try to contact edreams the only available way is by guided chat which does not work properly (buttons are unresponsive) and I cannot proceed anywhere.
Could not find any other possible way to find out about my case
any help will be much appreciated
Regards
Ran

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1:29 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

eDreams Membership fee charged without an agreement from my bank account

I've realized that "edream" took 74,99 € from my bank account without my consent and without any information when I checked my credit card details today. I just bought a flight ticket 1 month ago and paid already 107 euros. But I didn't choose or apply for any membership at that time. I didn' t choose any subscription for money. Thank you for your time & help in advance!

Desired outcome: I want to receive back charged money in amount of EUR 74.99.

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7:50 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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When I booked my flight to travel to Mexico through eDreams, I purchased a luggage service that included a commitment to assist in locating my lost luggage within four days or provide compensation of $1000. On September 28th, I arrived in Cancún and discovered that my luggage, consisting of a standard 23kg checked bag and a specialized bag containing music...

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About eDreams

Screenshot eDreams
eDreams is a leading online travel agency that offers a wide range of travel services to customers all over the world. The company was founded in 1999 and has since grown to become one of the largest online travel agencies in Europe. With a presence in over 40 countries, eDreams offers its customers access to a vast network of flights, hotels, car rentals, and travel packages.

One of the key features of eDreams is its user-friendly website, which allows customers to easily search and book their travel arrangements. The website is designed to be intuitive and easy to navigate, with a simple search bar that allows customers to quickly find the flights, hotels, or rental cars they need. The website also offers a range of filters and sorting options, allowing customers to refine their search results based on their preferences.

In addition to its website, eDreams also offers a mobile app that allows customers to book their travel arrangements on the go. The app is available for both iOS and Android devices and offers all the same features as the website, including the ability to search for flights, hotels, and rental cars, as well as book travel packages.

One of the key advantages of using eDreams is its competitive pricing. The company works with a wide range of travel providers to offer customers the best possible prices on their travel arrangements. In addition, eDreams offers a price match guarantee, which means that if a customer finds a lower price for the same travel arrangements elsewhere, eDreams will match the price.

Overall, eDreams is a reliable and convenient online travel agency that offers a wide range of travel services at competitive prices. With its user-friendly website and mobile app, customers can easily search and book their travel arrangements from anywhere in the world.
How to file a complaint about eDreams?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-up questions or requests for additional information to help resolve your complaint.

Overview of eDreams complaint handling

eDreams reviews first appeared on Complaints Board on Nov 30, 2008. The latest review E Nightmares was posted on Aug 5, 2024. The latest complaint Cannot issue invoice after multiple requests via web and mobile apps was resolved on Jun 02, 2023. eDreams has an average consumer rating of 2 stars from 8814 reviews. eDreams has resolved 406 complaints.
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  1. eDreams Contacts

  2. eDreams phone numbers
    +1 (800) 200-6296
    +1 (800) 200-6296
    Click up if you have successfully reached eDreams by calling +1 (800) 200-6296 phone number 18 18 users reported that they have successfully reached eDreams by calling +1 (800) 200-6296 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (800) 200-6296 phone number 29 29 users reported that they have UNsuccessfully reached eDreams by calling +1 (800) 200-6296 phone number
    India
    +1 (844) 539-6719
    +1 (844) 539-6719
    Click up if you have successfully reached eDreams by calling +1 (844) 539-6719 phone number 7 7 users reported that they have successfully reached eDreams by calling +1 (844) 539-6719 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (844) 539-6719 phone number 17 17 users reported that they have UNsuccessfully reached eDreams by calling +1 (844) 539-6719 phone number
    United States
    +1 (438) 800-3526
    +1 (438) 800-3526
    Click up if you have successfully reached eDreams by calling +1 (438) 800-3526 phone number 1 1 users reported that they have successfully reached eDreams by calling +1 (438) 800-3526 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (438) 800-3526 phone number 2 2 users reported that they have UNsuccessfully reached eDreams by calling +1 (438) 800-3526 phone number
    Canada
    More phone numbers
  3. eDreams emails
  4. eDreams address
    1º 5 Calle del Conde de Peñalver, Madrid, Spain
  5. eDreams social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 02, 2024

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