eDreams

I am from sa I flew into cambodia on the 25th of october for a 3 weeks stay I also purchased a return ticket for 12 november back to johannesburg with my return flight ticket I paid exstra just incase I decided to say a bit longer, I then contacted edreams customer surport to cancel my ticket on the 4 november of which the total amount they wanted to give me back sounded ridiculous I was very upset with the refund total, I then believed that everything was ok as after that conversation I received a email confirming my camncellation and also the amount I will be refunded in 7 to 10 working days, on the 15/16/17 of november I contacted the surport centre again asking when will I receive the money as nothing has come throught, I was then told that I will not receive the cancellation money as (I was not happy with the amount stated)

I dont believe these people are saying this I accepted that I was only getting that amount as a refund even though I was angry about it, now they saying because I was not happy they are not paying me the amount. This is the email I received today from them,.. Dear customer,

With regard to your booking reference [protected] with edreams

We sincerely apologize for any inconvenience caused to you.

We truly regret to inform you that, your recent request regarding the cancellation has been unsuccessful due to the rejection of the refund amount according to the conditions of cancellation.

Please note that the email that you received before from our side is regarding the information of cancellation while you requested cancellation via 'manage my booking'.

Unfortunately, your request was closed after being rejected, and the booking remains confirmed with the airline.

Please be aware that, the flight that you purchased the reference number lru3me, according to the airline's fare conditions, your ticket is non-cancellable after departure and the reference number jxhmlh, according to the airline's fare conditions, your ticket is non-refundable therefore, you are not entitled to a refund for your tickets.

Remember, you can always check the status of your booking or request your confirmation email in the manage my booking section, which you can access by clicking the button below.

We remain at your complete disposal should you require further assistance.

Kind regards,

Your edreams customer services team

I’m getting constant marketing emails. The “unsubscribe” button at the bottom of each email very conveniently goes to “404 page not found” meaning it’s impossible to unsubscribe to marketing emails that I NEVER SIGNED UP TO IN THE FIRST PLACE! I have also tried calling and been sent a form to fill out which didn’t work. According to Ofcom EDreams are illegally misusing people’s personal data here.

Flight were originally booked for March 2021 and changed to April 2021 via Edreams with Qantas Airline - Flight during this period were fully refundable due to covid19. The airline it self has reached out to alert it's passenger of any outstanding credit - and if not wanted to fly you can request a credit for it! I have been fighting back and forth since 2021 with Edreams about this issue, they are refusing to pay back and are stealing money from customer. Qantas have been actively alerting their customer of those credits however Edreams is STIPULATING that they have contacted the airline on "my behalf" (I have never given the right to call on MY behalf) and that Qantas have said the ticket is not refundable. I have got emails and have had 3 strong conversation with Qantas who state the opposite! I'm due a credit and Edreams have got the fund to pay this back! Where is the money? Edreams refuse to pay and keeps dragging the process. the common answers also is Someone will be in touch with you within 72hours months later you keep chasing! AGAIN: Qantas have notified and confirmed me of the credit against this booking and have confirm also that Edreams has the money to provide the refund! I wonder how many people in Australia Edreams is trying to rip off!

Dear Support Team,

I requested a refund on my flight on the 10th of July 2023 (free cancellation). Its been 4 months now I'm waiting for news. The status of the refund is on on the same stage for more than 3 months now: "Pending airline authorization".

I contacted the chat many times before and the same message I get all the time "It seems there are no agents available right now.

You are back with me, Kris, the chatbot." its basically looping for hours. Ones I managed to talk to somebody on the phone and I was assured that I will get an update soon. Its was 3 months after my cancellation. I also unsubscribed form the Prime because I felt its not right to pay but do not get the help I wanted. Its really not ok.

I had a flexible ticket with Aegean Airlines which is very easy to handle when I buy a ticked directly from the airlines. I'm also a frequent flyer with them. I like to know when my refund will be processed on my account.

Thank you for attention

Etelka Raichel

On October12, 2023 I booked air tickets on eDreams website. I was charged in full for the tickets. To day I found out they charged my credit card for CAN$103 as prime membership subscription fee. I have never agreed to their subscription. How can they charge me for something which I have never agreed to. I don't even have an account with them. I checked all the emails from eDreams and found one where they advised me to open an account and set the password for prime membership subscription which I never did. This is a scam.

His is the worst service company, its a scam, stay away from their website.

My daughter booked a return trip and airline cancelled the flight however edreams did not advise anyone about cancellation. My daughter was coming home for a funeral and had to then pay for another return flight.

All they do is scam everyone and provide zero service. E-dreams needs to fully refund my daughters return flight of 350, as well as compensation for the full ticket purchased with another airline.

This company tricks customers into paying for a Prime membership to obtain cheaper flights, then when you try and cancel it keeps auto-renewing anyway. You cancel it on the site, but you've still paid for the account for another year, so you may still use it for that year. If you try to use the account during the year (that you've paid for already) they re-activate the auto-renew again without telling you.

This practice is unfair and predatory and doesn't respect the client's wishes to cancel the subscription after the year ends.

I thought I cancelled my membership but it got renewed for another year. I then asked them to cancel it and they just told me I couldn't get a refund. If I use the account I paid for, the auto-renew will kick in again. So I just paid for an account but should not use it, if I wish to ever cancel this subscription. They offered me a service I cannot use if I ever wish to cancel my membership.

Any help will be very welcomed on this issue.

Many thanks.

Flight booked from London to Boston (USA) return departing 18/10/2023. I took out cancellation charge and paid fees. I cancelled within the timeframe permitted by the contract. I have not received a refund and despite numerous telephone calls they have persistently lied and told blatant untruths about the timing, the fees, the entitlement, the content of telephone calls and offered no formula for resolution

I chose 3 flights (The flight from Amsterdam to Oslo on Jan.9th 2024, from Oslo to Tromso on Jan.10th, and the flight from Tromso to Amsterdam on Jan.13th) on the Dutch website of eDreams (https://nl.edreams.com), I paid for them and my bank confirmed me that the transaction was successful. But I did not receive any confirmation emails nor a reference of my booking. After I signed in my account, there is no booking history! How can I know my flights' information?

I booked a flight with edreams from Birmingham uk to Harare (Zimbabwe), flight was on 28.11.2023 and 3 hours to departure time i received an email from the airline saying my flight had been cancelled. I later found out that Birmingham Airport had shutdown due to air traffic signal issues.

I requested for my refund from edreams and up until today i have endless emails from Edreams saying they are trying to source the money from the airline so that they can pay me back. The help centre is unhelpful and full of lies, they told me at one point that my refund was going to take 30 days and now it is way past that.

My advice to those travelling, DO NOT USE Edreams, you'll never get your refund.

I made a booking from Athens to Heraklion, two tickets, on 5th of October for the Christmas period on 28th of December specifically . There was a message saying about a prime subscription at that time but nothing about any amount for me paying additionally. After one month of the reservation I was charged 83,54 euros, 3 days ago for no reason, I had purchased some air tickets 1 month ago but suddenly yesterday I saw EDreams had charged me for no reason and no transaction. Also I get email marketing from them and I can't unsubscribe from their list.

Reference of my booking from eDreams: 718******9

Cancelled by airline (not by me). I asked for refund from eDreams, they wrote to me on 16 June 2021:

"We would like to inform you that as checked booking with concerned team would like to inform you that going to update bank details as well as going to raise refund for P********W for 428.84 EUR so would request you to wait for 3-4 months as its involuntary cancellation"

It is now end of 2023 and I still have not received the refund despite numerous emails reminding them of it.

When I booked with eDreams (booking reference: [protected] - Airline booking reference: VIPBFM), I paid for a 10kg "checked in" luggage. I was confused with this as Ryanair generally charges for " a large cabin luggage option". This was what I had in mind as I couldn't travel with a larger suitcase having to flight with different companies.

I only realised that I couldn't take my luggage in the cabin when I reached the Ryanair gate and I didn't have time to go back to the desk to drop off the bag.

Ryanair asked me to pay again for that luggage () which I find very unfair as I had already paid for the luggage with edreams.

Could you please let me know how I can get a refund with edreams or with Ryanair for one or the other fees?

Thanks in advance

Dear eDreams customer service,

I am writing to inform you that I have an unauthorized transaction on my PayPal account from your company.

Amount is $94.99

Invoice ID 991251dd-5f19-4ff0-abd6-c0163e8e1780 Transaction ID 25W684089Y528680A

I did not make this purchase and I did not receive any invoice or email from you regarding this transaction.

I request that you cancel this transaction and issue a full refund to my PayPal account as soon as possible. I also request that you provide me with a confirmation email that this issue has been resolved.

Please reply to [protected]@gmail.com with the status of this request and any further information you may need from me.

Thank you for your cooperation and prompt response.

Sincerely,

Aiman Alansi

1, Confirmation number IYGSX

2. Booking ref. #[protected]

3, Fyght was canceled.

4. Wizz air infored me that amount of 254 euro was returened to your credit card 7574 walid till 6/24

5. Cant reach you through your application in android phone . After claiming refund - the app cant connect to following page

6. edreams didnt inform me concerning my cancellation and followig return of 567 euro to my credit bank account.

7. Pls inform

8. e-mail: markus.[protected]@gmail.com

9. Tel. [protected]

Bought tickets to Eldoret, Kenya in July of 2022.

Flight was canceled by airline in November of 2022.

I paid for premium services which give you a refund within 3 days of cancelled flight.

Almost a year later, still no refund.

Contacted airline directly, they said since it was booked with edreams, they should give refund.

So far, no effort on their end to resolve this.

As I'm sure you're aware it's impossible to unsubscribe from edreams email chain (not that I have any recollection of signing up for their emails when I used their service in the first place). For some hilarious reason they've added an 'unsubscribe' button on your emails - but of course they take you to an ERROR 404 page so are completely pointless. It doesn't gain you any customers - it just irritates your current ones.

My email is [protected]@gmail.com and I would like you to take this off your email list please.

I purchased insurance to change my plane ticket with this company. After requiring me to do so they made me spend over 4h on the phone with them, making me go from agent to agent. After some time they told me that I could not have changed my plan ticket because I was hitting the 24h mark before departure. That was not true as my plane was leaving in 30h. I raised my concern to them and they continued passing me around from department to department. It felt like they were trying to make me hit that 24h mark. They told me they would call me back but when they did, they would let the phone ring for 1sec so I did not have the time to answer. Then I had to call them back and wait for a new hour before getting someone I could talk to on the other hand. At some point, they seemed to understand they would not get rid of me and agreed to change my flight. Per my insurance contract with them, I was going to have to pay only if the flight was more expensive than my previous one. They told me the price for the new flight was over 850$. As they were telling me this I could see that on their website the actual price for that day and that route was 700$. Thus I had to pay an extra 400.- for that ticket, plus the 250$ I paid for the insurance on my current ticket. When all was said and done I had spent over 5h with them on the phone, they seemed to try all the tricks in the book to not allow me to change my flight (like calling me in the middle of the night and then telling me I never answered their call) and I paid over 650$ extra coast on my first ticket. So don't buy your insurance with edreams and don't buy your plane ticket with them if you have any chance of needing to change it. I feel like I have been scammed by there whole service and paid extra fees for nothing.

I booked a double room at hotel Ruby Lotte in Hamburg germany through edreams. E dreams listed this hotel as having double rooms. This was a trip not with a romantic partner. When I got to the hotel, they told me that they NEVER have double rooms, and that the best I could do would be to buy a second room for the night. I tried to contact edreams through a special membership called prime which they offer. There was no one available. I had no choice but to book a second room. I subsequently contacted edreams and was told that they cannot refund the money on either reservation. I asked for escalation, they gave me the same response

Great news, Jasper! Your booking in Hamburg is confirmed Image

eDreams booking reference:

[protected]

Image

Image YOU'RE SAVING WITH PRIME

Ruby Lotti Hotel Hamburg

Düsternstraße 1-3, Hamburg, DE

Image How to get there

Check-in

Thu, 19 Oct 2023

From 3:00 PM

Check-out

Fri, 20 Oct 2023

Until 11:00 AM

Lenght of stay

One night

Special check in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check in instructions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Know Before You Go

One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer and cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Fees

Fee for continental breakfast: approximately EUR 24 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are...

Your stay

Group:

Image 2 adults

Room:

Image Twin/double room - lovely, Room Only

Check cancelation policy

This booking is not cancellable.

Property description

Property Location

A stay at Ruby Lotti Hotel Hamburg places you in the heart of Hamburg, within a 5-minute walk of Neuer Wall and Bleichenhof-Passage Hamburg. This hotel is 1 mi (1.5 km) from Miniatur Wunderland and 1 mi (1.6 km) from Elbe Philharmonic Hall.

Rooms

Make yourself at home in one of the 289 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include safes and desks, and housekeeping is provided daily.

Amenities

Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and a vending machine.

Dining

Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.

Business, Other Amenities

Featured amenities include express check-in, express check-out, and a 24-hour front desk.

Vending machine • Coffee/tea in lobby • Breakfast available (surcharge) • Snack bar/deli • Bar/lounge

Customer details

Full Name: Jasper Schmidt

Image Prime member

Phone number(s): [protected]

e-Mail: [protected]@jasperschmidt.com

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If you need to change or cancel your reservation, you can do so via the manage my booking online hub.

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Total Prime Price $177.78

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Booked accommodation using edreams received confirmation from edreams. Before trip I asked for confirmation they said could not trace it so I did my wn booking with different establishment. To my suprise I had my visa card debited twice for original booking through edreams now no response on my refund even though ive sent all the documents information they required totally been ignored this for hostel hosho paris

And my card was not authorised by me for use