eDreams
reviews and complaints

1, Confirmation number IYGSX

2. Booking ref. #[protected]

3, Fyght was canceled.

4. Wizz air infored me that amount of 254 euro was returened to your credit card 7574 walid till 6/24

5. Cant reach you through your application in android phone . After claiming refund - the app cant connect to following page

6. edreams didnt inform me concerning my cancellation and followig return of 567 euro to my credit bank account.

7. Pls inform

8. e-mail: markus.[protected]@gmail.com

9. Tel. [protected]

Bought tickets to Eldoret, Kenya in July of 2022.

Flight was canceled by airline in November of 2022.

I paid for premium services which give you a refund within 3 days of cancelled flight.

Almost a year later, still no refund.

Contacted airline directly, they said since it was booked with edreams, they should give refund.

So far, no effort on their end to resolve this.

As I'm sure you're aware it's impossible to unsubscribe from edreams email chain (not that I have any recollection of signing up for their emails when I used their service in the first place). For some hilarious reason they've added an 'unsubscribe' button on your emails - but of course they take you to an ERROR 404 page so are completely pointless. It doesn't gain you any customers - it just irritates your current ones.

My email is [protected]@gmail.com and I would like you to take this off your email list please.

I booked a double room at hotel Ruby Lotte in Hamburg germany through edreams. E dreams listed this hotel as having double rooms. This was a trip not with a romantic partner. When I got to the hotel, they told me that they NEVER have double rooms, and that the best I could do would be to buy a second room for the night. I tried to contact edreams through a special membership called prime which they offer. There was no one available. I had no choice but to book a second room. I subsequently contacted edreams and was told that they cannot refund the money on either reservation. I asked for escalation, they gave me the same response

Great news, Jasper! Your booking in Hamburg is confirmed Image

eDreams booking reference:

[protected]

Image

Image YOU'RE SAVING WITH PRIME

Ruby Lotti Hotel Hamburg

Düsternstraße 1-3, Hamburg, DE

Image How to get there

Check-in

Thu, 19 Oct 2023

From 3:00 PM

Check-out

Fri, 20 Oct 2023

Until 11:00 AM

Lenght of stay

One night

Special check in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check in instructions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Know Before You Go

One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer and cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Fees

Fee for continental breakfast: approximately EUR 24 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are...

Your stay

Group:

Image 2 adults

Room:

Image Twin/double room - lovely, Room Only

Check cancelation policy

This booking is not cancellable.

Property description

Property Location

A stay at Ruby Lotti Hotel Hamburg places you in the heart of Hamburg, within a 5-minute walk of Neuer Wall and Bleichenhof-Passage Hamburg. This hotel is 1 mi (1.5 km) from Miniatur Wunderland and 1 mi (1.6 km) from Elbe Philharmonic Hall.

Rooms

Make yourself at home in one of the 289 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include safes and desks, and housekeeping is provided daily.

Amenities

Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and a vending machine.

Dining

Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.

Business, Other Amenities

Featured amenities include express check-in, express check-out, and a 24-hour front desk.

Vending machine • Coffee/tea in lobby • Breakfast available (surcharge) • Snack bar/deli • Bar/lounge

Customer details

Full Name: Jasper Schmidt

Image Prime member

Phone number(s): [protected]

e-Mail: [protected]@jasperschmidt.com

Manage your booking Image

If you need to change or cancel your reservation, you can do so via the manage my booking online hub.

Manage my booking

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Find answers quickly or contact one of our agents on the exclusive 24/7 Prime hotline.

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Image Best price guaranteed

Total Prime Price $177.78

Help center

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Visit support area

Terms & conditions about your purchase and privacy policy

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eDreams Prime

IATA

© [protected] eDreams. All rights reserved. eDreams LLC owned by Vacaciones eDreams S.L. ARC accredit agent. CST [protected], Florida ST38821. ARC [protected].

Booked accommodation using edreams received confirmation from edreams. Before trip I asked for confirmation they said could not trace it so I did my wn booking with different establishment. To my suprise I had my visa card debited twice for original booking through edreams now no response on my refund even though ive sent all the documents information they required totally been ignored this for hostel hosho paris

And my card was not authorised by me for use

There are two usecesful tentatives from E dreams prime barcelona to withdrow 74.99 euro from my card, one was on 22.10.2023 at 07.36..39 and the other onr on 25.10.2023 at 16.09.15. My credit cars number is 5437 2326...8407.

Why you have made these 2 attemps.

Bardhyl Guda

Tirana, Albania

E- mail: [protected]@gmail.com

E- mail: [protected]@yahoo.com

Mob; +[protected]

+355 [protected]

You have recently - 5.09 pm on 24th October - taken Euro 74.99 or $126.54 Australian from my Wisecard. Transaction No was #[protected]. I don't know what this is for, and I don't believe I have requested to purchase anything from you. We did purchase airline tickets from Dublin to London about 5 or 6 weeks ago but they have been fully paid for at the time. Would you please refund this money to my card.

My email address is [protected]@gmail.com I tried to get a password without success. I tried to communicate with you on line but without success.

Michael Johnson

Hi,

I am writing to you to request refund for the second flight booking reference - [protected], due to your "System Glitch" I find it hard to understand why you would only refund a portion of the flight, if my payment did not go to the correct company as this is sitting with you.

I should also be sending you an invoice for wasting my time and continue to follow you up, as you were aware of your system glitch issues, it is your responsibility to proactively contact the customer in advance to provide update.

Thanks

Jonathan

Hello! Please help me! I have been using your service for years and never had an issue! Now its been 1 month since I bought 2 tickets and have no confirmation email from edreams! I have an email with electronic invoice from wizzair and I have been charged the money for the tickets.

2 tickets for adults

Name 1: Eloiz Hristova

Name 2: Martin Dimitrov

Flying from Sofia, Bulgaria to Munich West Allgäu (FMM)

Date: 24th of October

Time: 7:25AM

Please, help me as I must access my tickets for check in today! Also need to purchase luggage but I cannot reach you through phone without reference number!

The email I used when purchasing tickets: [protected]@abv.bg

Thank You!

I booked a flight to Sweden a month ago, and today I got charged 74,99€ for some kind of subscription I didn’t even agree on.

Now after it has happened I realise that I made a mistake by choosing to buy tickets thru Edreams in the first place, If you check their reputation it definitely speaks for itself, (bloody nightmare) to say the least.

I hope that eventually some one will investigate this disaster of company, because the amount of bad reviews and complaints need to draw some kind of attention.

Hi,
My father is 80 years old and he bought a multiple flight from edreams
From Athens to Ankara and the to Tel Aviv.
When arrived to Ankara the flight to Tel Aviv was canceled but without refund details.
When I try to contact edreams the only available way is by guided chat which does not work properly (buttons are unresponsive) and I cannot proceed anywhere.
Could not find any other possible way to find out about my case
any help will be much appreciated
Regards
Ran

I've realized that "edream" took 74,99 € from my bank account without my consent and without any information when I checked my credit card details today. I just bought a flight ticket 1 month ago and paid already 107 euros. But I didn't choose or apply for any membership at that time. I didn' t choose any subscription for money. Thank you for your time & help in advance!

On the 6th of October st 6:36pm (SAST) my account was charged R3302.46 rand for a flight booking that was unsuccessful. The amount charged to my debit card does not match the cost of the ticket. I just want my money back in full. This is fraud. I really just want my money back. I l am a student in a foreign country and now I am stranded. Please help me

eDreams booking reference: [protected] - Airline booking reference: QF7CFG. Date of last contact with eDreams 04/10/23

Took out travel cancellation insurance and flexible ticket insurance as I wasn't sure of my return date.

When I called to change my return flight I was told the insurance conditions stated I could only change both flights or neither. As I had already taken the outgoing flight this was not possible.

I spent 2.5 hours talking to the Indian? call centre to no avail. They would change my flight but at a cost greater than the airlines advertised price for the same date.

It was also not possible to claim any refund.

I believe I was sold products under false pretenses and will try and recover the money for the return flight through my credit card

I laid complaint(s) earlier too. No response. - 3487064

The lest you could do is respond as you are still in the office.

What a shocking company!

I paid a ticket, it was declined, and yet you are holding the funds and I have no reference number because the booking was not proceeded with and even worse I have no ticket because it was not baught.

Yet! You in some way took my money and you are still keeping it so I cannot access it on my bank account! That is theft!

And no I cant give you a referance number because I have no ticket, no email nothihg!

Should I not get an answer within the next hour, ill go place this dispute on all social media platforms and hello peter too.

I have been attempting to cancel my account and prime subscription but cannot locate my account login in and password to do so. I have had unsatisfactory communication with your company in attempting to do so. I have provided my email address and the log in details you have sent me do not match. I want my account cancelled immediately and am annoyed that annual subscription fees have been debited for 2 years which I did not authorise. My email address is [protected]@ymail.com

Your prompt attention is requested.

Regards

D Cuffe