eDreams
reviews and complaints

On 26/09/[protected]@ 11.31am, I paid eDreams for a flight to Venice,10kg of carry-on luggage and priority boarding x 2 and 1x20kg check-in luggage. The total cost was £134.49. When eDreams paid Ryanair they paid them £75.79. eDreams did not pay Ryanair for the carry-on luggage and are refusing to acknowledge the fact that they are at fault. I have attached screenshots of the booking, cost breakdown in both the eDreams app and the Ryanair app showing the aforementioned purchased luggage. I have requested an invoice from eDreams but have not received one

I was contacted about some flights which I had been looking at on eDreams by a Joseph Smith and asked to pay for them. I payed for the flights and was sent an invoice for it but kept waiting for the tickets to come and they hadn’t come after a week. Then I got a letter saying that the airline couldn’t book the tickets and my money would be refunded in 3-5 days. I have been waiting about 3weeks now and not received the refund yet. I have been able to speak to customer assistant to look into the issue.

Hello!

On 03/04/2023 I book the tickets -
eDreams booking reference: [protected] from Paphos (Cyprus) to Sofia (Bulgaria) on 31/05/2023 fliying with Ryanair and also eDreams booking reference: [protected] from Sofia (Bulgaria) to Larnaca (Cyprus) on 06/06/2023 flying with Wizzair.
Month after, on 05/05/2023 my credit card was charged with 54.99eur and I want my money back!
I spoke already with my lawyer
Please, refund!
Looking forward for your action!
Maria Dimitrova
[protected]@gmail.com

06.september 2023, time 08.10. Reference ZJRV7D. From Malaga to Santiago de Compostela. The flight was cancelled, so I had to go by train to Sevilla and get flight nr 4228, from Sevilla. This caused a 13 hours delay, and extra costs for me: Taxi to Malaga airport EUR 26,42

Taxi from Malaga airport EUR 18,19

Train Malaga - Sevilla EUR 14,95

Taxi to Sevilla airport EUR 26,50

Taxi Santiago- Sarria EUR 140,-

Sum EUR 226,06

Today morning (September 19, 2023) I was charged 74.99 Euros from my card

for what reason t I do not know ! I do not have prime service and have not requested one.

I purchased three airplane tickets on August, 2023 and that is it.

08.08 Tenerife-Madrid

09.08 Madrid-Brussels

10.08 Brussels-Riga

I request this money to be refunded as soon as possible.

Regards,

Oskars Grunte

On or about 18 of august 2023 I booked a flights with edreams I duly paid £60 28 for fares I was offered 30 days free membership to edreams prime I dont recall accepting this offer. However edreams subsequently deducted £ 69.99 from my bank account on on 18th sept 2023 despite being within 30 day free period. I now wish that any subscription I have with edreams be canceled immediately as I am still within the 30 day free trial period. I would also incist that the £60.99 be refunded immediately.

Upon booking a surprise birthday holiday for my wife and myself, The booking on line went well and I had booked a deluxe room only at our hotel choice. Conformation came through via email and it confirmed a different room Classic with breakfast much to my surprise. I hade paid an extra charge for the deluxe room as it was a grade of room higher to that of a Classic. When I contacted the hotel this was confirmed.

Subsequently upon arrival at the hotel I spoke with the reservation team and I had to pay an addidtional cost to have a Deluxe room as I had booked wit E Dreams.

I have copies of emails sent to the advertised email address of E Dreams which were bounced back, plus the 2 separate calls made to the customer service team where I was promised a call back but never received either?

Submitted PayPal payment for a ticket and never received a confirmation or declination email but eDREAMS accepted payment. Booked round trip to attend a conference JFK to FCO which is scheduled for 9/21. Paid a lot and need to fly. Have the receipt from PayPal tried to reach a live person but that was impossible without numbers for the flight on a confirmation email

[protected]@gmail.com

What else do you need please?

On 12th of August I purchased a ticket trough Edreams Belgrade-Belgrade-Zurich. Via Swissair

, for the same flight, I also purchased extra baggage for the same flight. Swiss Air charged me for that extra service 65 €. On 11th of September Edreams deducted from my credit card 64,99€ for service I never requested, via Edreams Prime Barcelona Spain. I informed my bank for that transaction and they will block my credit card.

I’m requiring an explanation from Edreams and refund-return the amount they charged.

In a meantime my bank will proceed investigating the deduction.

I have been dealing with eDreams since May of this year. We had our Lufthansa flight to Italy cancelled due to strikes, and then we cancelled the day before our flight through eDreams, the third party we booked with. Since then, it's been a constant, confusing back-and-forth with them. We were told the airline approved the refund and needed our account information in order to process the refund. Later, we were told by eDreams, "Nevermind, the airline marked you as no-shows." Well, we finally called the airline directly and they told us they see that our flight was cancelled and that we should 100% get a refund issued by eDreams. They also said they had not been contacted by eDreams even ONCE. They basically outted eDreams as being fraudulent and giving us the run around. This is 3K we are talking about, so it's not something my husband and I are willing to let go of. Next, we are getting a lawyer involved to get this settled because we aren't sure what else to do.

I've ordered flight tickets for my family in july 2023 and the day after i've ordered i received an email that my flight to the destination got cancelled.

i've asked for a refund and they promised it will be sent in 10 days however i received only 1/2 of the refund and for 3 months by now they keep delaying it.

All of their support phone numbers don't work + their online support just using the chat bot that after long time agrees to hand it over to an agent which eventually doesn't help neither.

I made a ticket purchase on August 27 from Dar-es-salaam Tanzania to Vancouver Canada. I got the confirmation email and later they sent the flight details. on September 1st 2023 they charged my credit card again for the second time. Both times funds were removed from my bank. I contacted them and they denied charging by account. I printed my bank statement and contacted my bank who confirmed that those charges went through. I will be reporting this to the authorities and escalating this issue as this is THEFT. DO NOT USE THIS COMPANY

I purchased a flight ticket from eDreams via skyscanner. As they are one of skyscanner partner I thought I can rely them. However they are a fraud company trying to cheat people.

I bought my ticket on 1st August and after 1 month they charged my credit card 70 USD without any service or my consent. I had to cancel my 15 years card and spent all of those time just because of this scam company. I don’t understand why skyscanner still keep them as a partner. Stay away from this fraudulent company eDreams.

When forwarded to their website by kayak, they changed the month of travel and refused to refund or allow me to buy insurance. Very rude customer service. Worst travel agency ever. It seems like they use cruel tactics to take you money. I joined the prime membership and they offered to refund me $18 out of $1,2000 for flights I’m not even getting on. You will be very disappointed in every step of the way if you choose to use this website.