eDreams

Hello! Please help me! I have been using your service for years and never had an issue! Now its been 1 month since I bought 2 tickets and have no confirmation email from edreams! I have an email with electronic invoice from wizzair and I have been charged the money for the tickets.

2 tickets for adults

Name 1: Eloiz Hristova

Name 2: Martin Dimitrov

Flying from Sofia, Bulgaria to Munich West Allgäu (FMM)

Date: 24th of October

Time: 7:25AM

Please, help me as I must access my tickets for check in today! Also need to purchase luggage but I cannot reach you through phone without reference number!

The email I used when purchasing tickets: [protected]@abv.bg

Thank You!

I booked a flight to Sweden a month ago, and today I got charged 74,99€ for some kind of subscription I didn’t even agree on.

Now after it has happened I realise that I made a mistake by choosing to buy tickets thru Edreams in the first place, If you check their reputation it definitely speaks for itself, (bloody nightmare) to say the least.

I hope that eventually some one will investigate this disaster of company, because the amount of bad reviews and complaints need to draw some kind of attention.

Hi,
My father is 80 years old and he bought a multiple flight from edreams
From Athens to Ankara and the to Tel Aviv.
When arrived to Ankara the flight to Tel Aviv was canceled but without refund details.
When I try to contact edreams the only available way is by guided chat which does not work properly (buttons are unresponsive) and I cannot proceed anywhere.
Could not find any other possible way to find out about my case
any help will be much appreciated
Regards
Ran

I've realized that "edream" took 74,99 € from my bank account without my consent and without any information when I checked my credit card details today. I just bought a flight ticket 1 month ago and paid already 107 euros. But I didn't choose or apply for any membership at that time. I didn' t choose any subscription for money. Thank you for your time & help in advance!

On the 6th of October st 6:36pm (SAST) my account was charged R3302.46 rand for a flight booking that was unsuccessful. The amount charged to my debit card does not match the cost of the ticket. I just want my money back in full. This is fraud. I really just want my money back. I l am a student in a foreign country and now I am stranded. Please help me

eDreams booking reference: [protected] - Airline booking reference: QF7CFG. Date of last contact with eDreams 04/10/23

Took out travel cancellation insurance and flexible ticket insurance as I wasn't sure of my return date.

When I called to change my return flight I was told the insurance conditions stated I could only change both flights or neither. As I had already taken the outgoing flight this was not possible.

I spent 2.5 hours talking to the Indian? call centre to no avail. They would change my flight but at a cost greater than the airlines advertised price for the same date.

It was also not possible to claim any refund.

I believe I was sold products under false pretenses and will try and recover the money for the return flight through my credit card

I laid complaint(s) earlier too. No response. - 3487064

The lest you could do is respond as you are still in the office.

What a shocking company!

I paid a ticket, it was declined, and yet you are holding the funds and I have no reference number because the booking was not proceeded with and even worse I have no ticket because it was not baught.

Yet! You in some way took my money and you are still keeping it so I cannot access it on my bank account! That is theft!

And no I cant give you a referance number because I have no ticket, no email nothihg!

Should I not get an answer within the next hour, ill go place this dispute on all social media platforms and hello peter too.

I have been attempting to cancel my account and prime subscription but cannot locate my account login in and password to do so. I have had unsatisfactory communication with your company in attempting to do so. I have provided my email address and the log in details you have sent me do not match. I want my account cancelled immediately and am annoyed that annual subscription fees have been debited for 2 years which I did not authorise. My email address is [protected]@ymail.com

Your prompt attention is requested.

Regards

D Cuffe

On 26/09/[protected]@ 11.31am, I paid eDreams for a flight to Venice,10kg of carry-on luggage and priority boarding x 2 and 1x20kg check-in luggage. The total cost was £134.49. When eDreams paid Ryanair they paid them £75.79. eDreams did not pay Ryanair for the carry-on luggage and are refusing to acknowledge the fact that they are at fault. I have attached screenshots of the booking, cost breakdown in both the eDreams app and the Ryanair app showing the aforementioned purchased luggage. I have requested an invoice from eDreams but have not received one

I was contacted about some flights which I had been looking at on eDreams by a Joseph Smith and asked to pay for them. I payed for the flights and was sent an invoice for it but kept waiting for the tickets to come and they hadn’t come after a week. Then I got a letter saying that the airline couldn’t book the tickets and my money would be refunded in 3-5 days. I have been waiting about 3weeks now and not received the refund yet. I have been able to speak to customer assistant to look into the issue.

Hello!

On 03/04/2023 I book the tickets -
eDreams booking reference: [protected] from Paphos (Cyprus) to Sofia (Bulgaria) on 31/05/2023 fliying with Ryanair and also eDreams booking reference: [protected] from Sofia (Bulgaria) to Larnaca (Cyprus) on 06/06/2023 flying with Wizzair.
Month after, on 05/05/2023 my credit card was charged with 54.99eur and I want my money back!
I spoke already with my lawyer
Please, refund!
Looking forward for your action!
Maria Dimitrova
[protected]@gmail.com

06.september 2023, time 08.10. Reference ZJRV7D. From Malaga to Santiago de Compostela. The flight was cancelled, so I had to go by train to Sevilla and get flight nr 4228, from Sevilla. This caused a 13 hours delay, and extra costs for me: Taxi to Malaga airport EUR 26,42

Taxi from Malaga airport EUR 18,19

Train Malaga - Sevilla EUR 14,95

Taxi to Sevilla airport EUR 26,50

Taxi Santiago- Sarria EUR 140,-

Sum EUR 226,06

Today morning (September 19, 2023) I was charged 74.99 Euros from my card

for what reason t I do not know ! I do not have prime service and have not requested one.

I purchased three airplane tickets on August, 2023 and that is it.

08.08 Tenerife-Madrid

09.08 Madrid-Brussels

10.08 Brussels-Riga

I request this money to be refunded as soon as possible.

Regards,

Oskars Grunte

On or about 18 of august 2023 I booked a flights with edreams I duly paid £60 28 for fares I was offered 30 days free membership to edreams prime I dont recall accepting this offer. However edreams subsequently deducted £ 69.99 from my bank account on on 18th sept 2023 despite being within 30 day free period. I now wish that any subscription I have with edreams be canceled immediately as I am still within the 30 day free trial period. I would also incist that the £60.99 be refunded immediately.