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4.3 26 Reviews 1837 Complaints
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eDreams Complaints 1837

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7:50 pm EDT
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When I booked my flight to travel to Mexico through eDreams, I purchased a luggage service that included a commitment to assist in locating my lost luggage within four days or provide compensation of $1000. On September 28th, I arrived in Cancún and discovered that my luggage, consisting of a standard 23kg checked bag and a specialized bag containing music...

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7:26 pm EDT
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eDreams Charging my account for a ticket I don't have.

On the 6th of October st 6:36pm (SAST) my account was charged R3302.46 rand for a flight booking that was unsuccessful. The amount charged to my debit card does not match the cost of the ticket. I just want my money back in full. This is fraud. I really just want my money back. I l am a student in a foreign country and now I am stranded. Please help me

Desired outcome: Please refund me.

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2:21 am EDT
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eDreams Flexible ticket insurance you can't claim on

eDreams booking reference: [protected] - Airline booking reference: QF7CFG. Date of last contact with eDreams 04/10/23

Took out travel cancellation insurance and flexible ticket insurance as I wasn't sure of my return date.

When I called to change my return flight I was told the insurance conditions stated I could only change both flights or neither. As I had already taken the outgoing flight this was not possible.

I spent 2.5 hours talking to the Indian? call centre to no avail. They would change my flight but at a cost greater than the airlines advertised price for the same date.

It was also not possible to claim any refund.

I believe I was sold products under false pretenses and will try and recover the money for the return flight through my credit card

Desired outcome: Refund, apology, compensation for time spent claiming something I paid for, prosecution of company directors for weasel sales tactics

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9:24 am EDT
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eDreams Theft

I laid complaint(s) earlier too. No response. - 3487064

The lest you could do is respond as you are still in the office.

What a shocking company!

I paid a ticket, it was declined, and yet you are holding the funds and I have no reference number because the booking was not proceeded with and even worse I have no ticket because it was not baught.

Yet! You in some way took my money and you are still keeping it so I cannot access it on my bank account! That is theft!

And no I cant give you a referance number because I have no ticket, no email nothihg!

Should I not get an answer within the next hour, ill go place this dispute on all social media platforms and hello peter too.

Desired outcome: Return my money

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8:01 pm EDT

eDreams Cancelling my account and prime subscription

I have been attempting to cancel my account and prime subscription but cannot locate my account login in and password to do so. I have had unsatisfactory communication with your company in attempting to do so. I have provided my email address and the log in details you have sent me do not match. I want my account cancelled immediately and am annoyed that annual subscription fees have been debited for 2 years which I did not authorise. My email address is [protected]@ymail.com

Your prompt attention is requested.

Regards

D Cuffe

Desired outcome: My account and prime subscription cancelled immediately and confirmation of cancellation sent by email

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4:42 pm EDT
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ABSOLUTELY NIGHTMARE EXPERIENCE!...If I could give E Dreams Zero rating then I would, or even a minus rating then I would!...I will be suing your company 100% I don’t know how you feel it is okay that I reserved a car for $727.92 then the flight was cancelled of no fault of my own, so I contacted E Dreams right away to let them know. Then the next day I get...

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11:08 am EDT
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I wish to inform you that I have bookings for four family members and friends to take a flight from Siem Reap to Kuala Lumpur due leaving at 08.35 hrs on 24th October by Air Asia MK 543. Passengers’ names are as follows CHAN SUN KIM LIM PREMRAZ RAMDENEE SALWANTI K K RAMDENEE HOW LIN LIN LIN We have now been informed by Air Asia that the above flight...

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4:51 am EDT
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eDreams 10kg carry-on luggage and priority boarding x 2

On 26/09/[protected]@ 11.31am, I paid eDreams for a flight to Venice,10kg of carry-on luggage and priority boarding x 2 and 1x20kg check-in luggage. The total cost was £134.49. When eDreams paid Ryanair they paid them £75.79. eDreams did not pay Ryanair for the carry-on luggage and are refusing to acknowledge the fact that they are at fault. I have attached screenshots of the booking, cost breakdown in both the eDreams app and the Ryanair app showing the aforementioned purchased luggage. I have requested an invoice from eDreams but have not received one

Desired outcome: The 10kg carry-on luggage and priority boarding x 2 to be refunded or eDreams to pay Ryanair for it ,as they were supposed to, and it show as being paid for in the Ryanair app.

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6:05 am EDT
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On June 19, 2023, I asked you for help. The problem was that for the flight from Krakow to Stockholm and back (e Dreams ref. [protected]). it was not possible to buckle boarding passes. Given that the departure was only 19.6.23. so there was enough time to solve the problem. Of course I expected your help. Already for the reason that I am a member of the e...

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1:31 am EDT

eDreams Refunds for tickets

I was contacted about some flights which I had been looking at on eDreams by a Joseph Smith and asked to pay for them. I payed for the flights and was sent an invoice for it but kept waiting for the tickets to come and they hadn’t come after a week. Then I got a letter saying that the airline couldn’t book the tickets and my money would be refunded in 3-5 days. I have been waiting about 3weeks now and not received the refund yet. I have been able to speak to customer assistant to look into the issue.

Desired outcome: I would like my refund processes and sent back to me.

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5:22 am EDT
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eDreams Credit card charges

Hello!

On 03/04/2023 I book the tickets -
eDreams booking reference: [protected] from Paphos (Cyprus) to Sofia (Bulgaria) on 31/05/2023 fliying with Ryanair and also eDreams booking reference: [protected] from Sofia (Bulgaria) to Larnaca (Cyprus) on 06/06/2023 flying with Wizzair.
Month after, on 05/05/2023 my credit card was charged with 54.99eur and I want my money back!
I spoke already with my lawyer
Please, refund!
Looking forward for your action!
Maria Dimitrova
[protected]@gmail.com

Desired outcome: Please refund

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7:58 am EDT

eDreams Ryanair Flight no FR 2573 cancelled

06.september 2023, time 08.10. Reference ZJRV7D. From Malaga to Santiago de Compostela. The flight was cancelled, so I had to go by train to Sevilla and get flight nr 4228, from Sevilla. This caused a 13 hours delay, and extra costs for me: Taxi to Malaga airport EUR 26,42

Taxi from Malaga airport EUR 18,19

Train Malaga - Sevilla EUR 14,95

Taxi to Sevilla airport EUR 26,50

Taxi Santiago- Sarria EUR 140,-

Sum EUR 226,06

Desired outcome: Please refund EUR 226,06. Extra costs of train and taxis because of 13 hours delay

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12:32 am EDT
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PLEASE REFUND BELOW AS ALREADY PAID FOR SAME FLIGHT AND SAME PAX ID When trying to finalize the trip, received another ID and full amount was taken off eDreams booking reference: [protected] Airline booking reference: J8DB82 the freeze price is an excess of what has been paid ID [protected] Success! The price is frozen Congrats Louis Philippe Gregory...

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12:36 pm EDT
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eDreams please refund

Today morning (September 19, 2023) I was charged 74.99 Euros from my card

for what reason t I do not know ! I do not have prime service and have not requested one.

I purchased three airplane tickets on August, 2023 and that is it.

08.08 Tenerife-Madrid

09.08 Madrid-Brussels

10.08 Brussels-Riga

I request this money to be refunded as soon as possible.

Regards,

Oskars Grunte

Desired outcome: Please Refund or cancel money reservation from edreams

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deqan, US
Oct 10, 2023 3:51 am EDT

Same happened with me i need an answer

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11:43 am EDT

eDreams Edreams 30 day free subscription

On or about 18 of august 2023 I booked a flights with edreams I duly paid £60 28 for fares I was offered 30 days free membership to edreams prime I dont recall accepting this offer. However edreams subsequently deducted £ 69.99 from my bank account on on 18th sept 2023 despite being within 30 day free period. I now wish that any subscription I have with edreams be canceled immediately as I am still within the 30 day free trial period. I would also incist that the £60.99 be refunded immediately.

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9:07 am EDT
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eDreams Hotel accommodation booking reference number [protected]/E dream booking

Upon booking a surprise birthday holiday for my wife and myself, The booking on line went well and I had booked a deluxe room only at our hotel choice. Conformation came through via email and it confirmed a different room Classic with breakfast much to my surprise. I hade paid an extra charge for the deluxe room as it was a grade of room higher to that of a Classic. When I contacted the hotel this was confirmed.

Subsequently upon arrival at the hotel I spoke with the reservation team and I had to pay an addidtional cost to have a Deluxe room as I had booked wit E Dreams.

I have copies of emails sent to the advertised email address of E Dreams which were bounced back, plus the 2 separate calls made to the customer service team where I was promised a call back but never received either?

Desired outcome: I would like to receive a refund for the addidtional cost of the Deluxe room I paid for, receipt attached along with emails returned.

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2:01 am EDT

eDreams PayPal accepted, no confirmation, Must fly

Submitted PayPal payment for a ticket and never received a confirmation or declination email but eDREAMS accepted payment. Booked round trip to attend a conference JFK to FCO which is scheduled for 9/21. Paid a lot and need to fly. Have the receipt from PayPal tried to reach a live person but that was impossible without numbers for the flight on a confirmation email

[protected]@gmail.com

What else do you need please?

Desired outcome: Ticket to fly 9/19/2023 round trip JFK to FCO

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10:40 am EDT
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I am Ashka kodnani kubavat. I had a awful experience with edreams. I booked flights for my grandparents from mumbai to london via Paris, Air France was the website. I checked plenty of connections but in every connection they had written transit visa is required. However, for this connection it was written that change of plane, that’s it. Nothing...

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7:11 am EDT
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eDreams Extra charges undefined 1 month after the ticket purchase

On 12th of August I purchased a ticket trough Edreams Belgrade-Belgrade-Zurich. Via Swissair

, for the same flight, I also purchased extra baggage for the same flight. Swiss Air charged me for that extra service 65 €. On 11th of September Edreams deducted from my credit card 64,99€ for service I never requested, via Edreams Prime Barcelona Spain. I informed my bank for that transaction and they will block my credit card.

I’m requiring an explanation from Edreams and refund-return the amount they charged.

In a meantime my bank will proceed investigating the deduction.

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9:54 am EDT
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this whole situation I explained below is in formate that I am talking to edreams itself. Hi, I'm Praveen Adusumilli. I will try to explain my complaint as clearly as possible. on 1st July while booking a ticket I added one check-in bag and finished the payment. The next day I realised, I needed one more check-in bag. so I spoke to your customer service...

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About eDreams

Screenshot eDreams
eDreams is a leading online travel agency that offers a wide range of travel services to customers all over the world. The company was founded in 1999 and has since grown to become one of the largest online travel agencies in Europe. With a presence in over 40 countries, eDreams offers its customers access to a vast network of flights, hotels, car rentals, and travel packages.

One of the key features of eDreams is its user-friendly website, which allows customers to easily search and book their travel arrangements. The website is designed to be intuitive and easy to navigate, with a simple search bar that allows customers to quickly find the flights, hotels, or rental cars they need. The website also offers a range of filters and sorting options, allowing customers to refine their search results based on their preferences.

In addition to its website, eDreams also offers a mobile app that allows customers to book their travel arrangements on the go. The app is available for both iOS and Android devices and offers all the same features as the website, including the ability to search for flights, hotels, and rental cars, as well as book travel packages.

One of the key advantages of using eDreams is its competitive pricing. The company works with a wide range of travel providers to offer customers the best possible prices on their travel arrangements. In addition, eDreams offers a price match guarantee, which means that if a customer finds a lower price for the same travel arrangements elsewhere, eDreams will match the price.

Overall, eDreams is a reliable and convenient online travel agency that offers a wide range of travel services at competitive prices. With its user-friendly website and mobile app, customers can easily search and book their travel arrangements from anywhere in the world.
How to file a complaint about eDreams?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-up questions or requests for additional information to help resolve your complaint.

Overview of eDreams complaint handling

eDreams reviews first appeared on Complaints Board on Nov 30, 2008. The latest review Hotel reservation through edreams was posted on Oct 2, 2024. The latest complaint Cannot issue invoice after multiple requests via web and mobile apps was resolved on Jun 02, 2023. eDreams has an average consumer rating of 2 stars from 8815 reviews. eDreams has resolved 406 complaints.
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  1. eDreams Contacts

  2. eDreams phone numbers
    +1 (800) 200-6296
    +1 (800) 200-6296
    Click up if you have successfully reached eDreams by calling +1 (800) 200-6296 phone number 18 18 users reported that they have successfully reached eDreams by calling +1 (800) 200-6296 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (800) 200-6296 phone number 29 29 users reported that they have UNsuccessfully reached eDreams by calling +1 (800) 200-6296 phone number
    India
    +1 (844) 539-6719
    +1 (844) 539-6719
    Click up if you have successfully reached eDreams by calling +1 (844) 539-6719 phone number 7 7 users reported that they have successfully reached eDreams by calling +1 (844) 539-6719 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (844) 539-6719 phone number 17 17 users reported that they have UNsuccessfully reached eDreams by calling +1 (844) 539-6719 phone number
    United States
    +1 (438) 800-3526
    +1 (438) 800-3526
    Click up if you have successfully reached eDreams by calling +1 (438) 800-3526 phone number 1 1 users reported that they have successfully reached eDreams by calling +1 (438) 800-3526 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (438) 800-3526 phone number 2 2 users reported that they have UNsuccessfully reached eDreams by calling +1 (438) 800-3526 phone number
    Canada
    More phone numbers
  3. eDreams emails
  4. eDreams address
    1º 5 Calle del Conde de Peñalver, Madrid, Spain
  5. eDreams social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 08, 2024

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