eDreams
reviews and complaints

edreams misrepresents ticket categories making customer believe they are purchasing a fully refundable/fully changeable ticket but in reality you are selling a nonrefundable and nonchargeable ticket with an insurance policy that is not disclosed until after one has purchased the tickets and get an email about the amounts tagged on for insurance policies.

I bought 6 tickets for Ryanair flight though eDreams. That costed 163,79 Euros.

I got the reciept for that from Ryanair.

eDreams charged me for that service 253,18 Euros. Charged me second time for seat reservation, during process lied about two tickets more expensive than other four. And charged me for some "service fee". None of these I got reciept for. No written document of reason for their price.

They took 89.39 Euros from me for nothing. Support not working. Only robots with no acctual info on anything. I'm attaching a Ryanair reciept and my bank transaction, where this difference is obvious.

Hello - My flights were booked via edreams flying out from 1st April 2023 flight cancellation NHS5RT flight number 5733 via wizz airline and up to date I have not received a refund. I have called edreams whom have advised they are waiting for wizzair to refund my flights however I paid edreams and they are refusing to refund me until wizzair refunds them, I am disappointed by the whole process and would like to make a formal complaint.

My name is Maria Ines Teixeira

Contact number [protected]

Our flight to Faro was canceled on 16/07/22 and since then have called Edreams multiple times for a refund (almost every month!) The amount was credited to my Wizz Air account but could only be refunded through Edreams. However, Edreams has withheld the money for the past year, May 2023 and I am still told on the phone that Edreams has to check it with the flight company for an update. Ref: 9603***179

My experience with Edreams has been horrific. I have received countless emails saying they are contacting the airlines for a refund. On the phone for the credit, I have been told to wait 2 days, 7 days, and 30 days and even said once that the refund was waiting but I didn't respond for a refund! I received no calls or emails, when asked what the sender's email was, surprise, it was nonexistent. That was August 2022. Since then I have again contacted multiple times to be told they will be issuing the refund. The money would have helped to get a second flight as I was struggling with funds or at least to help with the time away. But I didn't get the money in time for another flight. I never thought I would have to be chasing up after a refund months after. After countless phone calls and emails, they still refuse to offer an immediate refund. If you consider how many times this must be happening, it soon becomes evident how much money eDreams must have sat in their accounts, earning interest at our expense.

It is pretty clear that eDreams deliberately scam people into booking flights that they cannot deliver, take their money, hold that money for an undetermined amount of time, and cause distress to people who simply want to book a flight!

Given the current economic uncertainty, I would encourage everyone to avoid eDreams and any other comparison site operating in this manner, like the plague!

I have booked the flights from Belgrade to Munich and back on 26. April 2023. Since these flights are supposed to be covered by organiser of the Security Forum in Germany, I have used the form in the eDreams web page to ask for the invoice (note that my credit card was charge for the fare immediately). That application "Manage My Booking" on eDreams web page was not available for whole week. I try to sent request to their chat boot and I got answer thet I will receive the invoice in 24 hours. That wasn't true and it's didn't happend. I sent them 10 emails on [protected]@contact.edreams.com and they always

sent me a automatic reply "We sincerely apologize for any inconvenience caused to you. Did you try Manage My Booking.You will receive your invoice for 48-72 hours..."

Ofcourse,they didn't sent me my invoice.Then I call their phone number +[protected] and the agent told me that he will request my invoice and that I will receive it for 24 hours. Ofcourse that didn't happend!So many lies that I can't belive that is happend.Also,I have not receive my inovice yet.I will definitely never use eDreams again and I will cancel my "Prime" status on their web site.They are unprofessional and I don't recommend them to anyone. I hope that they will send me my invoice soon,but...In short,don't use e Dreams because they lie to their customers.

As a customer, I'm not supposed to know the technicality behind code sharing concept. I was forced to cancel my journey due to this reason. The refund is very minimal. Please help to get my full trip booking amount. Enclosing all the booking related detail.

6th April 2023 Gothenburg Amsterdam KL 1154 booking code : VZPDQO

6th April 2023 Amsterdam New Delhi KL 871 booking code :VZPDQO Flight was delyed by 2.5 hours due to techinal issue.

7th April 2023 New Delhi Bhubaneswar 6E 2064 booking code :OT8GGQ I was forced to rebook because of above delay with a high amount. Airline staffs told that they can't reschedule because of different code.

16th April Bhubaneswar New Delhi 6E 6194 booking code :FTS4VN The airline checked in but didn't allow me for boarding asking relevant document for Kuwait. There is no transit visa required, because the connecting flight was in afew hours. Airline staffs also told that they need supporting document because the booking has been done on different codes. I was forced to cancel all the subsequent flights.

16th April New Delhi Kuwait 6E 1231 booking code :FTS4VN Forced to cancel

16th April Kuwait Istanbul TK 773 booking code :UNPMSP Forced to cancel

17th April Istanbul Gothenburg TK 1797 booking code :UNPMSP Forced to cancel

I just booked a trip to marakesh for two people. The payment went through but I didn't get any confirmation mail from them. We have booked hotel and flight together. When booking it was said that a subsequent hotel cancellation is possible. Now I can't find the option anywhere and Chatbot thinks it's chargeable. I've tried to contact the customer service twice (using the online contact form), but haven't received no reply. Also tried their chatbot, which is the biggest trash. This is really annoying.

When I was booking a flight it said I get 20kg checked-in luggage (foto attached). When checking my booking, it says that there's no checked-in luggage included (another foto attached). I simply should've booked with an airline. Also, 24hrs later I am not even sure if they confirmed my booking, I am going to contact the bank to block money they eDream reserved and leave this scam company for good.

reference nr.: [protected]

I am writing to express my dissatisfaction with eDreams. I recently attempted to cancel my flight ticket due to visa issues, but was informed by a representative that I would only be eligible for 80% of the ticket price. When I questioned why this was the case, the representative cited eDreams’ terms and conditions, which were apparently communicated to me In a confirmation email. However, I was not aware of this, please find attached the screenshot of where I was referred to by the representative. As you can see, the part of that email states “you can check the conditions of the services here. Please note, ..”, following two bullet points. By seeing that I believed it refers to the two bullet points. When I relayed this to the representative, she informed me that I needed to click on the word “here” to view the full terms and conditions. I find this to be misleading, as the word “here” was not highlighted in different colour or underline. There is no way any normal, ordinary person, would think that she/he has to click on a word that appears to be an ordinary word. This experience has left me feeling scammed and taken advantage of. As a result, I have cancelled my membership with eDreams and will be sure to inform others of this issue.

Today April 17th 2023 I made a payment of 261.48 euros on the plateform nl.edreams.com using the iDeal payment method trough ING. The redirection link to the edreams website failed and therefore I did not receive any confirmation of my order but the money was transferred from my bank account.

I therefore have paid plane tickets but did not received any email (despite checking all email folders including spam and having correctly provided my email) from edreams.

Now the problem is that without a booking number or reference I cannot have any access to customer service as chatbot/phone call and email address all request a booking number that I do not have as I never got confirmation.

My name a is Ivan Castellanos 10710 NW 7th Street Apt. 7 Miami, Fl. 33172. I did purchased 2 Tickets for my brother who lives in Honduras to eDreams travel agency has been delayed a refund to my CC due to cancelation purchase o it on time. This agency has been respond with different argument for the last month. and repeatedly responded that the case is in progress, and that might will take little longer. The invoice number is: 2022-EDLC00525931 Date: 11/06/2022 2 Tickets from SPS, Honduras to Barcelona, Espana - Numbers: [protected] eDreams registration Number [protected]- Delaware US.

I've realized that "edream" did a prime membership on my name and took 64,99 € from my bank account without my consent and without any information when I checked my credit card details yesterday. I even didn't remember to use e-dreams. When I checked my email, I just bought a flight ticket 2 months ago. But I didn't choose or apply for any membership at that time. To get more information and cancel it, I downloaded their application (it was not possible to cancel it on the web, because the cancel button was hiding on the web. I am attaching the photo of it) and canceled it but they already took from me 1 year membership without my consent. It is a robbery. I have already contacted my bank to inform them that the transaction was a fraud. My bank advised me to cancel my credit card to prevent stealing money from my account in the future but I don’t want to cancel it but I don’t trust this company either. I already wrote an email to “edream” but they replied to me with an irrelevant auto no-reply mail. I don't know where I should apply to take my money back.

I have once made a booking with Edreams with my credit card, which is 2 months ago and the transaction went through, everything was all set. And yesterday all of sudden , there's a deduction of 59.99 USD from my credit card claiming "Edreams prime barcelona spain"!

I've never have any interaction with the website since that booking. Is there a chance that my credit card information got leaked?

I’ve just booked a flight. Cost on the website €1951,90. Amount booked off of my bank account is €1917,65 After payment I was automatically moved to the eDreams website but it was a blank page. On top of all that i still haven’t received any confirmation trough email. The only thing I have now is a bank transfer (€1917,65) to the following bank account: NL95 ABNA [protected] This is on the name of ‘Odigeo’.

Now, Monday I try to reach eDreams through telephone but I need a reference number that I don’t have.. then they hang up.

eDreams, PLEASE CONTACT ME! YOU HAVE MY MONEY!

Air Canada cancelled my return flight from Bangkok Thailand. eDreams couldn't provide an alternative flight so they recommended cancellation for refund. It's been more than 2 months and I still haven't received a refund. On their automated 'Chat' they say that my refund has been processed but will take 7 to 9 days before deposit to my account. I can't get any human response on their web site so it seems they are stalling just to rip me off.

What can I do?

Unable to get through a person that can really solve the issue. After a flight change, they CONFIRMED the new flight by email, but then my original flight went no-show, turns out they never changed the flight in the backend. And surprise - now they cannot help me because its outside of the T&Cs. Due to their own mistake. Of course I cannot sent them any proof because they sent emails from a no-reply email address. DO NOT USE EDREAMS

Booking #[protected]

Airlines Code- SRAIVL

CCU-DBX-MCO-YYZ

the booking has not been confirmed even after 7 days, money deducted. no way to contact agent/eDreams to get a proper reply. Checked with Emirates airlines, said that booking was made and cancelled later on. Please let me know is eDreams a cheat website? I am lodging police complain in Singapore as cyber crime against eDreams today.

I bought a ticket through Skyscanner in July 2021 issued by eDreams (booking reference [protected]). I bought this ticket for the sum of A$3,830.82. Apparently, this ticket was invalid.

I was scheduled to commence my flight from Lagos to Sydney on 24 July 2021 but Qatar Airways refused to check me into their flight from Lagos to Doha because, according to them, my ticket was invalid. They claimed that the connecting flight to take me from Kuala Lumpur to Sydney (LUFE7V) was not linked to my other tickets. I was stranded in Lagos for months due to this mistake by eDreams. I got in contact with eDreams agent who assured me that the issue would be addressed within 72 hours. That turned into months in Lagos without any solution. I therefore requested for a refund in early August 2021 since a solution was not forthcoming. I needed the money to pay for another flight home. I called eDreams from Nigeria almost on a daily basis but eDream's unprofessional agents kept telling me different stories. They kept playing games with me including making promises without any action taken. I had to borrow money to find my way back to Australia after being stranded in Lagos for months.

eDreams has so far refunded A$840.90 (paid into my account on 10 December 2021). Almost A$3000 is yet to be refunded. I have been contacting eDreams for almost two years now and its agents keep promising that they would act on it as soon soon as possible.

I found Skyscanner quite very reliable and I have been booking my travel through your system since 2013. My reliance on Skyscanner unfortunately ceased after this nasty experience with eDreams.

I would appreciate if your company could urge your agen (eDreams) to refund my money now. If this money is not refunded soon, I will be left with no option than taking a legal action. I will then be seeking full refund of my money and compensation for the time i was stranded in Lagos. eDreams does not seem to be taking my case seriously and its agents behave like scammers often telling me lies and playing with my intelligence. This is rather unfortunate and grossly unprofessional.

I look forward to this issue being resolved promptly

Hello, I had booked 3 passengers tickets through eDreams. The travel was from Delhi to Toronto via Frankfurt but I had to reschedule the date and so I requested for rescheduling based on our chatting with their travel agents and the options they have provided to me. They give me options which I selected based on my budget and feasibility of travel.

I got the ticket rescheduled from Lufthansa from Delhi to Toronto via Munich and Frankfurt. It was 2 stops in Germany and so I clearly asked if I need any visa for stopover or not. They did not confirm and also no where it was mentioned. On travel date airline Lufthansa did not allow me boarding saying that Germany does not allow 2 stop over and you should check with your agency and agency should inform while booking the ticket that if you are transiting from 2 stops in Germany then you will need transit visa. So it's clearly issue from agency as they did not inform neither they put the info on their website and nor they told me while booking the ticket over chat.

I talked to Lufthansa for full refund and they said there must be some issue with your ticket and you should have been told at the booking time. Since it's booked by agency so agency need to contact Lufthansa trade support line for getting the full refund. Airline is cooperative and ready for full refund but agency is not helping me. I am looking for help from agency to process my full refund.

good evening,

I would like an immediate refund for the booking above. This flight was cancelled and I have been waiting for this refund for more than 18 months. It is unacceptable.

Thanks

Valter

enfermeiro.[protected]@gmail.com

booking reference:[protected]

airline booking reference:OUT7G3S

Passengers number 5

travel insurance - CNXAST158

Total price - £1,115.38