Menu
eDreams Customer Service Phone, Email, Contacts

eDreams
reviews & complaints

www.edreams.com

Learn how the rating is calculated

1.9 1840 Reviews

eDreams Complaints Summary

406 Resolved
1421 Unresolved
Our verdict: When using services from eDreams with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Claimed
eDreams has claimed their business profile
Click here to get notifications about new complaints of eDreams. We promise not to send you any unrelated messages
Share
Write a review
File a complaint

eDreams reviews & complaints 1840

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
13 reviews
Sort by:

Newest eDreams reviews & complaints

ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

eDreams eDreams Review: A Nightmare Experience with Terrible Customer Service and Refund Policy

Let me tell you, eDreams is a complete nightmare! I made the mistake of booking with them and it has been nothing but a headache. I spent a whopping ?7,000 for 10 people and you would think that would come with good customer service, but boy was I wrong.

On December 23rd, 2018, I received an email stating that my outbound flight to London had changed by 25 minutes, causing a major issue for me as I had a domestic flight to Delhi that landed at 11:30 am, leaving me with only an hour to catch my next flight. I reached out to eDreams for some options and they gave me some, but after reviewing them, I told them that I had 3 references for 10 people and needed to move the domestic flight to a Friday, leaving the outbound flight as it was. They assured me that they could make this change and would contact me within 48-72 hours. But guess what? I never received a call back!

I spent countless days and nights on hold, constantly being disconnected and having to repeat myself to rude customer service representatives. I spoke to so many people - Arzoo, Gauruv, Karram, Visoch, Sandeep, Laite, and many more. On January 14th, I called again from 3 different phones because I was so fed up with being on hold and disconnected. Finally, after 2 hours, I managed to speak to Karram who told me that there were no available flights on the Friday. It took them 23 days to tell me this! What have they been doing since December 23rd? Absolutely nothing but lying, taking my money, and wasting my time.

I decided to cancel the flights because it had come to a point where I was speaking to people who couldn't even make a simple change. They were quick to take my payment within seconds, but refused to pay me my full money back. This was not my fault! An airline changed their schedule, so eDreams' policy is that if an airline changes their flight, the customer is refunded the full balance. But that's a lie because they said they could only refund me ?6,000, even though I paid ?7,000. They took ?1,000 as an admin and service charge, but what admin and service did they provide? To this day, I haven't even been provided with any customer service, but yet they took my money!

Now, I need to rebook the flights for 10 people and it will take 3 months for me to get my money back. Even then, I will have to fight for it because I don't think they will pay me. They can't even make a simple change, so what makes me believe and trust that they will refund my money that they stole? My advice to you is to stay far away from eDreams. They are liars, time wasters, and will steal your money without providing any real service.

Read full review of eDreams
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

eDreams My Disappointing Experience with Edreams.com: Paid for Luggage, Didn't Receive It, and No Refund Offered

I recently had an experience with edreams.com that left me feeling disappointed and frustrated. As a business owner, I believe in giving companies the chance to rectify their mistakes, but I also believe in being honest in my reviews and sharing the full picture of my experience.

I purchased a return ticket through edreams.com and paid extra for luggage both ways. The cost was 79 Euros for baggage traveling out and 49 Euros for baggage traveling home. When I received my order confirmation, the price was correct and matched the amount charged to my credit card. The destinations and travel times on the tickets were also correct, so I felt good about my purchase. I even received my ticket from each airline.

However, the night before my travels, I took a closer look at my tickets and realized that my luggage for my trip away was not registered on my ticket. I checked my order confirmation and was surprised to see that only the luggage for my home travels was registered. I tried calling edreams.com, but their phones were closed on Saturdays and Sundays. I also tried calling the airline, but couldn't get through. I wrote an email to both edreams.com and the airline.

In the end, I decided not to take my suitcase and used hand luggage only. A few hours after landing at my destination, I received a response from the airline acknowledging that luggage was ordered and paid for. While this was great news, it didn't help me since I had already landed without my luggage.

It took three days for edreams.com to respond to my email, and even then, they didn't offer a solution. I had to write back and request a refund since they didn't deliver what I had purchased. A few days later, they responded, asking for documentation that I had paid for baggage at the airport. I informed them that I didn't purchase baggage at the airport since I decided to use only hand luggage. I sent them a copy of my order confirmation and ticket, which clearly showed that they hadn't registered my extra baggage, but I paid for it anyway.

Four days later, I received a response from edreams.com, stating that the baggage was purchased and registered with the airline and on my order confirmation. They refused to issue a refund, even though I had sent them proof that they hadn't registered my extra baggage.

I tried to be polite and patient, but it seems that a chargeback is in order. If you choose to purchase your ticket through edreams.com, I suggest double-checking your order confirmation and tickets to avoid any issues. While I travel frequently, I won't be putting my trust or money in edreams.com again unless they prove that they are serious and trustworthy, which they haven't done yet.

Read full review of eDreams
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

eDreams eDreams Review: Left Stranded and Out of Pocket - Don't Use Them for Passport Travel

Edreams really let us down. We booked a trip to South Korea from Tokyo, but couldn't use the flights we booked through eDreams. We had to book new flights at the ticket gate, paying out of pocket, because eDreams customer service could not (in one instance, would not) help us.

Here's what happened. When we arrived for our flight, the airline wouldn't accept the booking because our names on the booking were not in the same order as on our passports. The booking program listed our first (given) names first, whereas passports list last (family) names first. When using the eDreams booking program, we entered names correctly in the first name and last name fields, but the program reversed them. The booking also listed our first names twice, so it read: First name, Last name, First name again. (Passports read: Last Name, First Name, Middle Name.) I think this occurred because there was no place in their form to enter middle names, and so it produced the first name twice. We foolishly didn't realize this was a problem until we tried to board the flight. Anyway, the airline wouldn't accept the tickets, and insisted the booking be fixed. So, now with 80 minutes left to go before our flight (we got there two hours early), we called eDreams. But by the time we reached eDreams after being on hold for 20 minutes, we missed the one-hour window and eDreams said (well, their contracted agent in India said) there was nothing they could do, and abruptly hung up on us, leaving us to solve the problem on our own. (We were polite on the phone; we know better than to berate the one person who can help you.) So, we purchased a new set of tickets there on the spot.

Because our return leg two days later was originally booked on a different airline, we thought we could fix the naming problem on that booking in time. But no. Even though we called eDreams a day in advance (again reaching a call center in India), they said there was nothing they could do, and told us to contact the airline. However, the cut-rate airline eDeams found and booked us on, would not pick up their phone after business hours (our trip was over the weekend). We called eDreams back, and they said there was nothing they could do because the airline didn't staff their phones after business hours. So, again, we bought a new set of tickets (this time with a different airline). EDreams promised to send us a refund form for the $1100 (USD) their mistake cost us. They then denied the refund. We are now asking our credit card company to handle the dispute.

We will never use eDreams again, and we advise you not to either, especially if you must travel with a passport. Their prices are cheap, yes, but our experience illustrates the old adage that you get what you pay for. It's a shame that eDreams couldn't help us when we needed it the most. We were left stranded and had to pay out of pocket for new flights. It was a frustrating and stressful experience, and we wouldn't wish it on anyone. We hope that eDreams can improve their customer service and booking system so that others don't have to go through what we did.

Read full review of eDreams
Hide full review
ComplaintsBoard
A
4:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

eDreams Booking cancellation and did not refund

Booking reference [protected].

Name; Amara Nuwan Peduru Arachchige.

From; Brisbane to Melbourn

Date 3 Feb 2023

Issued airline booking ref by eDreams: KLBYIQ

Total price $399.85

Airline : Virginia Australia

Flight no. va356

Time scheduled ; 20.35

Edreanms did not paid to the airline, so we unable to travel as edreams did not make reservation for me and 2 other passengers. Booking reference was a fake. They are delaying refund by keep changing the refund status to pending for air line approval and finalising.

Read full review of eDreams
View 0 more photos
Hide full review
ComplaintsBoard
J
6:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

eDreams Flight Booking

Hi,

I am writing to request for a refund for a flight i booked in October 2022 from Abuja to Edinburgh using Lufthansa. I have been speaking with Lufthansa and they asked me to contact my agent to process that. The reference number is:[protected] and the confirmation number is:W4R3AL

I have written you before and i am writing again. Please, how do i get a refund since i couldn't fly because i didn't have a transit visa?

I have tried doing a live chat but its with a robot and im not getting the feedback i need.

Regards

Justina

Desired outcome: A refund of the total sum paid

Read full review of eDreams
Hide full review
ComplaintsBoard
G
11:54 am EDT

eDreams No bill for a charge that I do not undestand

You have charged my Eurocard with an amount of 54,99 Euro., which I dio not understand The debit occurred on 2023-06-15. I have not used your service for a long time. Please explain what this is all about. Furthermre I have not received any bill from you. In case you need my Eurocard number please let me know.

My email address is Gunnar.[protected]@odontologi.gu.se

Read full review of eDreams
Hide full review
ComplaintsBoard
M
11:45 am EDT

eDreams Flight

Hello,

My flight to Milan was booked for 17.25 today, we received a text from you at 11am today to advise it was moved to 1pm today. Then at 14.55 we were advised the flight was now 14.40 today. With such short notice I could not make this flight, and have now purchased very expensive flights as I need to get to Milan today.

I spoke to your agent to be told this is now a contract between me and Ryanair, nothing to do with eDreams. Furious is the understatement, I bought the flight through you and you did not advise me in time, my booking account still showed flight at 17.45 today my booking reference does not work within Ryanair therefore they won’t liase with me. It just impossible to get anywhere with EDreams or Ryanair. Fr8736, From a very upset customer Maxine Cody

Desired outcome: Full refund with compensation for the flight

Read full review of eDreams
Hide full review
ComplaintsBoard
V
4:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

eDreams airplane tickets

I purchase three tickets from eDreams together with insurance. I had to cancel my tickets, and as per the insurance policy, I was supposed to receive 80 percent of what I paid back.

I canceled the tickets in March; it is June, and I still haven't received my refund. According to eDreams, the airline is the one supposed to issue the refund. According to the airline (Norse Atlantic), dreams is supposed to refund me. I am tired of calling, being put on hold, and receiving mixed messages.

Edreams is a fraudulent company that doesn't honor its insurance.

I am now looking into filing a civil suit.

Read full review of eDreams
Hide full review
ComplaintsBoard
R
2:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

eDreams Fraudulent practices and total lack of customer support

I booked a flight with return trip from Barcelona to Pula. Although I had received a confirmation email for the flight I found one month later that the return flight had neither been confirmed nor canceled. When I got in contact with Edreams I was told that the reservation could not be fulfilled because there was no space available on the flight. To my surprise the flight I originally wanted to book was still available on the website, it had just gone up to more of double the price. Edreams told me to buy the same flight again at the new price, paying for the difference while waiting for the refund of the original flight.

I was truly shocked by the indifference and the lack of solution of what Edreams calls customer support. Some days afterwards the very same thing happened with two flights I booked. One flight went through the other one was cancelled but still available on the website. It looks like a very strange business practice, combining partial cancelations with a complete lack of refunds or solutions.

Desired outcome: Original flight at original price

Read full review of eDreams
Hide full review
ComplaintsBoard
S
8:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

eDreams Prime subscription

Hi,

I have a lot of problems in trying to cancel subscription for edreams prime.

My account does not even have an option to see if I am prime subscriber and yet I have been charged 54,99euros on 9th of June. Even if I try to book the flight the prime is not calculated and edreams app is asking if I want to subscribe for edreams prime and receive discount. On my account I dont see that I have edreams prime subscription neither I have possibility to cancel the subscription.

https://www.edreams.com/blog/contact-edreams-customer-service/

Read full review of eDreams
View 0 more photos
Hide full review
ComplaintsBoard
F
8:11 pm EDT

eDreams Falsely advertised carry on included

I made two reservations with Edreams.

First one: MIA - SCL - MDZ (Miami, Santiago-Chie, Mendoza-Argentina) and the other one MDZ - SCL - LIM - FLL. (Mendoza, Santiago, Lima-Peru and Fort Lauderdale) All flights had "carry-on" luggage included. I took screenshots when I was paying for the reservations because I felt that something could go wrong.

Indeed, when checking in, the only section that included "carry on" was MIA - SCL with American Airlines. The remaining 5 flights did not include it. I made several calls to Edreams and sent them several emails to get them to take charge of their mistake and resolve the situation, but they did nothing. The best response was that there had probably been a "glitch" in the system and that they recommended that I can pay my "carry" ons” with teach of the airlines on all of the remaining flights. An additional U$D 250... Conclusion, I will never buy a flight with Edremas again and I do not recommend them at all.

—————

Hice dos reservaciones con Edreams.

Un tramo MIA - SCL - MDZ (Miami, Santiago-Chie, Mendoza-Argentina) y el otro tramo MDZ - SCL - LIM - FLL. (Mendoza, Santiago, Lima-Peru y Fort Lauderdale)

Todos los vuelos tenian equipaje "carry-on" incluido. Tomé capturas de pantalla al momento de pagar las reservaciones porque presentia que algo podia pasar.

Efectivamente, a la hora de hacer el check in el unico tramo que incluia "carry on" fue MIA - SCL con American Airlines. Los 5 vuelos restantes no lo incluian. Hice varias llamadas a Edreams y les mande varios emails para que se hicieran cargo de su error y resolvieran la situacion, pero no hicieron nada. La mejor respuesta que me dieron fue que probablemtne habia habido un "glitch" en el sistema y que me recomendaban pagar mis "carry ons” con las respectivas aerolineas en cada uno de los vuelos restantes.

Unos U$D 250 adicionales...Conclusion, nunca mas comprare un vuelo con Edreams y no los recomiendo en absoluto.

Desired outcome: I just want to alert potential customers.

Read full review of eDreams
View 0 more photos
Hide full review
ComplaintsBoard
S
9:05 am EDT

eDreams Prime

I allowed someone to book a flight over a year ago and you started taking money from my account unauthorised by me the person done all they could to try cancel with no luck. Now you are at it again and I have no way of contacting this person the bottom line is I NEVER authorised it and am demanding it stops immediately or I will seek further action against edreams.

Desired outcome: Stop taking unauthorised payments I have never booked a flight with you and never would over this

Read full review of eDreams
Hide full review
ComplaintsBoard
J
12:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

eDreams Unethical sales

I have made a confirmed booking for a flight but got an email saying, 'We regret to inform you that we were unable to confirm your flight reference: XXXXXXXXXXXXXXXXXXXXXX within the 24 hours after the purchase.

To confirm your booking, please contact us at your earliest convenience on (Link to irrelevant Help Centre page)'

So they took my money and could not guarantee to provide the flight and they could not guarantee anything. They asked me to contact them but all they have is a chat box with the robot repeating the same pre-set question (worse than a automated phone help line). They are holding my money for unlimited time without guaranteeing the flight. This is a scam.

Desired outcome: Confirm my flight ticket or refund immediately

Read full review of eDreams
Hide full review
ComplaintsBoard
U
4:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

eDreams Refund

Subject: Request for Refund for Booking ID [protected]

Dear eDreams and Singapore Airlines team,

I am writing to request a refund for my cancelled booking with Booking ID [protected] for a flight from Kathmandu to Tokyo via Singapore-on-Singapore Airlines. I cancelled my ticket immediately after booking as I found out that Nepalese were not permitted to land in Singapore due to the Covid-19 pandemic, and my transit was in Singapore.

I have already followed up with your customer service team several times to inquire about the status of my refund, but I have not received any updates so far. It has been several months since I cancelled my ticket, and I would like to request a prompt refund of the full amount paid for my ticket.

I understand that there may be certain policies and procedures that need to be followed for processing refunds, but I would appreciate any assistance in expediting this process. I have attached a copy of my cancellation confirmation for your reference.

I hope to receive a positive response soon regarding my refund status. Thank you for your attention to this matter.

Sincerely,

Nirupa Thapa

Read full review of eDreams and 1 comment
Hide full review
1 comment
Add a comment
O
O
Oscar Hui
, US
Jun 20, 2023 12:09 pm EDT

Edream is a scam and waiting for refund over 1 year. Edream told me to wait for another year for refund. Want to know more detail Join dream Fraud in facebook or email me huiossie@gmail.com

ComplaintsBoard
A
7:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eDreams Cannot issue invoice after multiple requests via web and mobile apps

I have requested my invoice 4 times within 4 weeks and I still haven't received it. Each time I made the request, I was told I would definitely receive it within 24 to 72 hours. The website is extremely unreliable and doesn't let you request an invoice. I had to use the mobile app to make the request instead, but still no luck getting my invoice.

I chatted with an agent who was extremely confident I would get my invoice (see screenshot). They said I would receive an email link to a public review site where I could leave further comments. No, I haven't heard from them a single time after making any requests or chatting with their agents.

Read full review of eDreams
View 0 more photos
Resolved

I posted this issue on trustpilot and they finally got back to me.

Hide full review
ComplaintsBoard
T
9:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

eDreams Refund of airline tickets for [protected]

On May 11, 2023 I purchased 2 airline tickets through EDreams for myself and my daughter Abigail Bate from St Louis Missouri to Orlando Florida. The Confirmation is [protected] and my email is tisha. [protected]@gmail.com Our flight was ultimately delayed so long that we would not have arrived until the following day so I needed to cancel that flight and book with a different airline as my father was dying and I needed to be at his side. Spirit was the airline I had originally booked through EDreams and due to the delay, they immediately cancelled my flight with no penalty. Spirit informed me the money was refunded to a Master Card and the third party and I would need to contact them to refund the money to me. I immediately contacted EDream on 11 May to have the money refunded, and was told to go through Spirit. I again attempted to contact EDreams several times between 12 May and 2 June (today) and each time, I have been advised that I need to go through Spirit. Spirit has already refunded the money to EDreams. EDreams just needs to get off their lazy [censored] and refund the money that is not theirs.

Desired outcome: Refund the total amount of money to me. I would also like interest for each day they have held on to my money with out authorization.

Read full review of eDreams
Hide full review
ComplaintsBoard
M
3:48 pm EDT

eDreams Flight reservation

I booked a flight for 6-14-23 returning 6-17-23. This was for a funeral. I paid $22 extra in case I needed to reschedule. I went on eDreams and there was trouble scheduling because when I put the new date in 6-12, it showed 12-6, which was more than 60 days before or after the original travel date. I went to ‘chat’ on the site and they couldn’t help me but someone called from London on May 19,2023 from +44 [protected]. I spoke to a lady who went on the site from where she was and said that there was something wrong and that I would have to go to the frontier airlines site to reschedule. While I was on the phone she also went to the site. When I tried to put in the date, a box came up that did not allow me to reschedule. We tried for ½ hour to no avail. She apologized and agreed that I would need to cancel the flight and get a refund that would take 10 days. At that time I found a flight on Frontier for $88 round trip. So I booked it.

I looked to see if I got my refund on my credit card site and saw that I received $73 of the $148.76 eDreams charged me. Again, it was not my fault that I was unable to reschedule with eDreams. I have spent numerous hours with chat after I explained that I would be going to the Arizona State Consumer Protection Agency.

I received less than half of my refund and I have seen the reviews for eDreams... none of them are good. This is worrying me because I feel I have been scammed. I am hoping that this matter is remedied immediately and to my satisfaction.. The fees I was charged are ridiculous as I was forced to cancel my flight.

Desired outcome: I want my entire refund... $75

Read full review of eDreams
Hide full review
ComplaintsBoard
D
9:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

eDreams Refund of r3017 paid by safair to edreams

This is my second request for my refund of R3017 which was paid by safair for a cancellation Safair 20th April 2023 flight VAM7DL due to Mr MA Botha suffering a stroke and could not fly. Medical reports were sent to Safair.

Rea KuneneE Cell No [protected] to Edreams repaid the R3017 on 12 May 2023. to Edreams account Card number starting with 553503**** ending in 1111

This must be reimbursed to me the payee Mrs D Botha into the same Credit Card Number it was paid out of . I will be reporting this to Rea from Flysafair

Desired outcome: Please refund

Read full review of eDreams
Hide full review
ComplaintsBoard
L
3:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

eDreams Flights

Hi I booked 2nights flights and hotel last weekend on return to the airport Monday we had to pay 110euro to fly home myself and my son I was so upset I want to know why this happened. We had to borrow the money as I spent what money I had. I would like an explanation and also a refund for the flights I paid to Ryanair. Kind regards Lisa Marie Kevitt.

Desired outcome: I would like a refund of the money.

Read full review of eDreams
Hide full review
ComplaintsBoard
B
4:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

eDreams Flight class sold to us was not the what we received from the airline

We initially contacted eDreams regarding the flight which was confirmed to include carry-on luggage and itinerary change options, class size S (as per Avianca) yet were then issued with a class-size XS.

When we approached eDreams we were told that they (eDreams) would contact the airlines directly. The agent then sent confirmation that eDreams had spoken directly to Avianca and that

“(Avianca) do not provide what they informed us to advertise on our website for the passengers and that they did not honor what they have confirmed with our travel agency”

We were then informed by the airline that eDreams never contacted them and that the XS class size ticket issued would not only not include our luggage, but that it is the MOST restrictive and that we could not make modifications or changes.

eDreams took payment for the advertised class size S (as acknowledged by their agents) but could not provide this ticket (due to misrepresentation or misunderstanding with the supplier, Avianca) and used the following week to assure us that they were attempting to resolve the issue, thus leaving us well outside the 24hour cancelation window (as per Avianca) when in fact they never reached out to the supplier at all.

Nor would they offer a refund or compensation for taking payment for a service that was not as advertised.

Desired outcome: The money back for the tickets that the booking agent acknowledged they could not issue.

Read full review of eDreams
View 0 more photos
Update by Bap13
May 28, 2023 3:33 pm EDT

We initially contacted eDreams regarding the flight reference number:

3ENO93

(ticket number: [protected] & [protected]).

EZE (1:25am) -> MIA (12:10 pm) 11hr 45min with Avianca Airlines May 2 2023.

The booking was confirmed to include “hand luggage AND flexibility to modify the reservation”. This ticket is advertised as a class size S (as per Avianca) We were then issued (directly from the airline) boarding passes with class size XS.

Size S includes “hand luggage” and the option to modify or change our reservation with a small fee.

Size XS is the most restrictive booking and may only be modified or canceled (WITH) a full refund within 24hrs from booking.

When we approached eDreams we were told by your reps that they (eDreams) would contact the airlines directly. The agent then sent confirmation that eDreams had spoken directly to Avianca and that

“they do not provide what they informed us to advertise on our website for the passengers and that they did not honour what they have confirmed with our travel agency”

As of May 1st 2023, we contacted the airline directly and were told in writing “the agency (edreams) told them (the travellers) that they called us (Avianca) regarding for the booking code but we don’t have any information or record about that call.”

It is evident that the booking agency (eDreams) took payment for the advertised class size S, but could not provide this ticket (due to misrepresentation or misunderstanding with the supplier, Avianca) and used the 11 days following to assure us that eDreams was attempting to resolve the issue, thus leaving us well outside the 24hour cancelation window (as per Avianca) when in fact your company never reached out to the supplier at all.

The dispute is NOT ABOUT LUGGAGE COSTS, this is about eDreams selling a service they cannot fulfill and expecting the consumer to be financially obligated to take what is issued regardless of what was advertised and purchased. This shows a continuation of the same misleading practices that led to the lawsuits by Ryanair and German courts rulings regarding misleading practices

"Ryanair also claims that consumers who book with eDreams face complications with their booking, “such as checked in bags not being ordered, contact details being omitted and additional passengers not being recognized or added to the booking.”

eDreams is trying to hold the consumer to the contractual obligation agreed to at the time of payment while they themselves admit they cannot. The issuance of a different ticket class is not fulfilment nor is it the customers financial obligation. A sales contract that was issued in bad faith should also be void once edreams violated the agreed upon terms of purchase i.e. the services paid for were no longer available and services issued was “not as described or incompatible”.

Your representative confirmed that your company advertised and sold a specific class of airline ticket, took payment, and then COULD NOT FINALIZE THE TRANSACTION WITH THE AIRLINE due to the sale price and/or availability. So we were issued a service that was not what we initially paid for.

Hide full review

eDreams Customer Reviews Overview

eDreams is a popular online travel agency that offers a wide range of travel services including flights, hotels, car rentals, and vacation packages. Our reviews show that eDreams is highly rated for its user-friendly website, competitive prices, and excellent customer service.

Many customers appreciate the easy-to-use interface of the eDreams website, which allows them to quickly search and book flights, hotels, and other travel services. The website is also available in multiple languages, making it accessible to a global audience.

eDreams is known for offering some of the best prices on flights and other travel services. Customers appreciate the company's price comparison tool, which allows them to compare prices across multiple airlines and travel providers. Many customers have reported saving significant amounts of money by booking through eDreams.

Another major selling point of eDreams is its customer service. The company has a dedicated customer support team that is available 24/7 to assist customers with any questions or issues they may have. Customers have praised eDreams for its prompt and helpful customer service, which has helped to resolve any issues quickly and efficiently.

Overall, our reviews show that eDreams is a reliable and trustworthy travel agency that offers competitive prices and excellent customer service. Whether you're looking to book a flight, hotel, or vacation package, eDreams is a great choice for all your travel needs.

eDreams In-depth Review

Website Design and User Experience: The website design of eDreams is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Booking Process and Ease of Use: The booking process on eDreams is straightforward and hassle-free. The website provides step-by-step instructions, allowing users to easily select their travel dates, destinations, and preferences. The search results are displayed in a clear and organized manner, making it simple to compare and choose the best options.

Flight Options and Availability: eDreams offers a wide range of flight options, including both domestic and international routes. The website provides comprehensive search results, displaying various airlines and flight times. Users can easily filter and sort the results based on their preferences, ensuring they find the most suitable flights.

Pricing and Competitive Offers: eDreams offers competitive prices and frequently provides special offers and discounts. The website compares prices from different airlines and displays the best deals prominently. Users can also set price alerts to be notified of any price drops, helping them save money on their bookings.

Customer Service and Support: eDreams provides reliable customer service and support. They offer multiple channels for assistance, including phone, email, and live chat. The customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Trustworthiness and Security: eDreams is a trusted and secure platform for booking flights. The website uses industry-standard encryption to protect users' personal and payment information. Additionally, eDreams is a reputable company with a strong track record in the travel industry.

Additional Services and Features: In addition to flight bookings, eDreams offers various additional services and features. These include hotel bookings, car rentals, travel insurance, and airport transfers. Users can conveniently book all their travel needs in one place, saving time and effort.

Mobile App Experience: eDreams provides a mobile app that offers a seamless booking experience on the go. The app is well-designed and user-friendly, allowing users to easily search and book flights, manage their bookings, and access travel information from their mobile devices.

Loyalty Program and Rewards: eDreams offers a loyalty program called "eDreams Prime" that provides exclusive benefits and rewards to its members. These include discounts on flights and hotels, priority customer service, and access to special promotions. The loyalty program is a great way for frequent travelers to save money and enjoy additional perks.

Overall Customer Satisfaction and Reviews: Overall, eDreams has received positive reviews from customers. Users appreciate the user-friendly website, competitive prices, and reliable customer service. The platform's wide range of flight options and additional services also contribute to high customer satisfaction.

How to file a complaint about eDreams?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-up questions or requests for additional information to help resolve your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

eDreams contacts

Phone numbers

1800 200 6296 +1 (844) 539-6719 More phone numbers

Website

www.edreams.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with eDreams?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with eDreams Customer Service. Initial eDreams complaints should be directed to their team directly. You can find contact details for eDreams above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about eDreams. Discuss the issues you have had with eDreams and work with their customer service team to find a resolution.