eDreams
reviews and complaints

Regarding booking ID# [protected] and the email that I got from Edreams on 3.3.2023 which I am forwarding now, please note that I still didn't get a total refund even though this booking was cancelled within the first 24 hours from the booking process which says on Edreams website that I will get my total refund. attached the explanation of the original deducted and refund amount that I got. so I still miss $1091.96 .

Please note that there is a mistake in the system. Every time I call Edreams I get promises that it will be fixed but so far nothing has happened. 2 months passed and I called every week with no use. Also Edreams sent me an official email stating how much of the rest of the money I will get refunded ($1091.96) but so far I didn't get anything. every time when I call a representative gave me nonsense!. and hey are not professional they ask and collect with me the original and refunded amount.

the application when I was cancelling shows that there is 2 hours left to cancel for free with no charges or fees. but I still didn't get my total refund.

I never had such a bad experience like this company they are terrible.

Please check and help me with this issue.

This is my contact number: +[protected] and my email address: [protected]@gmail.com

Dear edreams,

Booking ID: [protected]

I have called on several occasions and spoke with multiple agents.They keep on advising to wait but it has been over 14 months since I cancelled and requested a refund.

I require a full refund immediately, as per the‘cancel for any reason guarantee’

My booking and cancellation was made in 12 May 2021 and have made numerous attempts to obtain a status update.

Amount paid to edreams and refund required - £2372.67 UK pounds.

Last Agent spoken to: Valrun

Refund Request: 8187105

Booking ID: [protected]

I received a notification from edreams and submitted banking information on 20 July 2022., as follows. I still have NOT received any refund:

With regards to the booking reference [protected], our records show that a refund is pending to be processed.

In order for us to complete the refund process, we need you to provide us with the following banking information so the funds could be transferred directly into your account.

Please process refund for booking made to edreams to:.

IBAN GB42 TRWI [protected]

SWIFT TRWIGB2L

Sort Code 23 14 70

ACC [protected]

History of my enquiries is shown below.

24 aug received, action required to proceed with request, Notidication to send info via contact form, all details provided ref provided CASE-[protected]

24 aug email received to advise reviewing my case

23 aug email sent again with all details

Spoke with edreams agent 9 Aug 2022

I asked for matter to be escalated and they advised their superior would call call back which they did not.

Spoke with edreams agent 3 Aug 2022

Spoke with edreams agent 21 July 2022

Bank funds submitted 20 July 2022

Email sent 20 July 2022

Email sent 24 June 2022

Email sent 31 May 2022

Email sent 26 April 2022

Email sent 4 October 2021

Email sent 6 September 2021

Email sent 5 July 2021

The lack of customer service and urgency for edreams to provide my refund is completely unacceptable.

If you do not resolve urgently, I will be taking matters further with the Trading Standards Authority, Ombudsman and legal options.

Yours Sincerely

Steven Duncan

Refund Request: 8187105

Booking ID: [protected]

Amount: £2372.67 UK pounds

Good Afternoon
Just wondered if you could help me?
I recently booked a Flight & Hotel deal with Edreams from Cyprus to Greece.

They took my 782 euros & said the booking was being processed, next day said the airline could not confirm the flights so have to change airline which begrudging did even though travel time was doubled and I have a 1 yr old baby (not ideal) then they cancelled the alternative the next day saying the same, at this point I had enough and requested a refund,

They agreed and 2 wks later sent 400 euros back obviously I am still owed 382 euros which I have been asking for everyday but I am getting nowhere.
Is there any help you can give me?
Regards
Scott.

On February 12, 2023, my wife and I purchased airline tickets through the eDreams online booking travel agency. We purchased these tickets for relatives of my wife who live in Hungary and were planning to have them come to the United States in May 2023.

However, one of the relatives had their last name changed due to marriage and this was an error on our part when we were entering the information to purchase the tickets. After we had purchased the tickets which included the cost of seats and luggage, we had realized that we had entered in the incorrect last name.

When I called the eDreams customer service phone number which is [protected], the representative had informed me that due to their policy of only changing three letters of any person’s name and because her name was five letters, they couldn’t make the adjustment. The same representative then told me that “the best thing to do is to cancel the tickets within the 24-hour grace period, rebook the tickets, and that we would be issued a full refund”.

We were able to rebook the tickets within the 24-hour grace period as the representative had suggested. However, we were only issued a partial refund because the cost of the tickets were $3,127.12 and we were only credited $2,515.06 which meant that eDreams kept the remaining $612.06 difference for a slight error.

I strongly recommend that you do not use eDreams as a third-party booking agency because even if you make a mistake, it will cost you dearly.

Never buy tickets from these…!

Never buy tickets from these scammers!

They sell tickets, and then they say that they are not refundable!

When I bought a ticket, I paid 2 times more expensive, since they were refundable.

Money is not returned!

Says different airlines reference number.I have absolutely different!

Do not have anything to do with them!

Hi Client Service ,

I am contacting you regarding my Edreams Prime account, I had never opted for this service , not requested ePrime account, I see that you have billed me without my notice .Kindly cancel this subscription and refund the subscription cost ASAP.

In the first place I had chosen my card not be saved by the website, there is a violation that you saved my credit card information without my knowledge. Also there is no 2 factor authentication of the transaction.

My user id is [protected]@icloud.com

And booking reference is [protected]

Billing date 7 OCT 2022

I have sent multiple mails but no response . this is a big Fraud.

I have a medical situation and even though I paid for insurance and flex tickets, they will not let me change my flight without an additional $400. The whole point of purchasing flex tickets was to make sure that if anything happened during my trip I could return sooner than later. Who in the world would know something would happen before they even left for their trip? I feel this company has ripped me off and gave me a false impression that I will be able to change my return ticket with no issue. I now want my money back

I had a trip from MSP to Cancun Mexico t h e flight there was on time and worked fine but the flight home was canceled not by m e I had no cell phone service. I had to book a flight home for $20 more dollars & plus 3 meals and taxi and hotel . I was assured that my flight was confirmed by edreams ! The flight was Feb 18th on Frontier & spirit Air lines the flight # are on the photos. Frontier f9152 & Spirit NK481

I purchased 3 tickets to Bangkok on 28Feb departure date is on 9 june, we have all confirmed the details of our tickets and then we purchased. But after that edreams sent us the booking details one of the name is incorrect. We are shocked so straight away I emailed edreams about it. But edreams keep saying they cannot do anything need the airline to do the changes, so I contacted the airline, they told me edreams can settle for us they cannot settle for us. But edreams keep pushing it back to the airline. Please do something about it. The mistake is from the system how can edreams be so irresponsible.

Hi there

On the 1st of January I booked 5 Ryanair flights through edreams.

During the booking, without realising it , edreams charged me for a subscription to edreams prime (54,99 euros). I filed a refund's request on the same day.

I called the support team which promised me that money will be in my account 7 days later. Now it is almost 2 months and i did not receive any money yet.

I purchased a flight for 20 euros but when checking my final confirmation the price was 42.99 there was no breakdown of the costs and was not warned of any extra charges ,on my return flight I brought a ticket with luggage for 220 and was charged 290 again no breakdown of my charges. I would like to know why the high commission charges . I will not use edeeams again

I have booked a trip to Milan and have paid extra to change it and to have flexible tickets. I have changed my dates but the edream customer service agent advised me to rebook new tickets to get my refund. I have been waiting for over 6 weeks now, I have been calling every week and my money is not refunded as of today.

I would like to raise an official complaint to get my money back.

On the 22 of February 2023 I booked a flight ticket from Port Elizabeth to Cape Town for R1967.68 online using eDreams agent. the confirmation was sent via email for purchase with reference number [protected], could not check in electronical then went to the airport 2hours before departure, then I showed the person on the desk my confirmation email with the reference number, but they could not help as they all said that the confirmation or reference number was not valid for their flights on that day, had to buy another ticket that cost double the price because had to leave. and am asking for my refund because this error was not on my side need my money back.

Flight was booked and paid for in June for a round-trip, Toronto - San Diego - Toronto. Return flight was cancelled before flight time. eDreams stated they could not book just a new return so the entire flight had to be cancelled. But they stated it would take three months to get a refund. Even though I complained I waited out the three months. Then they stated they could not refund the credit card they would have to refund direct to my bank. That did not occur and then they stated that they would refund the credit card, it should take a couple of weeks. I feel ill, had surgery as was out for three months. Since this time I have received several emails from eDreams stating that they are in the process of refunding my money but no refund has ever occurred. As it is more than 120 days the credit card company will not act. I am out $739.06 and will pursue this plus any costs occurred.

I booked with Edreams for a flight to Denver tomorrow (2.23.23) and I have a confirmed charge on my bank account and haven't received a confirmation email from edreams. I've tried contacting their chat multiple times and no response. I am panicking. This is the text I received but none of this information works for retrieving my confirmation email or boarding pass.

https://m.getroadmap.com/ef8853a0-1d4d-4b66-9b41-f4dfd7669e7c/7dab825d-6cab-4451-b2ee-0d9e9612b42b?trackerid=892a60a1-9150-470d-b567-6c734d3523f6&utm_source=roadmap&utm_medium=sms&utm_campaign=BookingInvitation

RO

Ieri, 19 februarie mi s-au luat din cont 59,99USD pentru o subscriptie de cont Prime pe eDreams fara sa am nici un alt fel de cont pe aceasta platforma.

Am cumparat bilete de avion de pe platforma, dar fara a-mi crea cont.

Ce se intampla?

_______________

EN

Yesterday, February 19, I was charged $59.99USD for a Prime account subscription on eDreams without having any other account on this platform.

I bought tickets on the platform, but without creating an account.

What's going on?

I made a booking through edreams' Dutch website https://nl.edreams.com and paid for it with iDeal (bank transfer). The transaction went through successfully (and was confirmed by my bank), but I never received a confirmation email from edreams. I've tried to contact the customer service twice (using the online contact form), but haven't received no reply.

I've requested the Refund for a canceled flight.

It was more than 13 months since my request and the status was "Pending Airline", informing me that the airline was taking 3 months to reply.

After complaining for the 3rd time, now the status got worse, It is showing that it was not even requested approval from the Airline with the following detail:

"Your request is under process and will be sent to the airline soon"

Booking ref: [protected]

Refund requested Date: Jan-2022

Value: 337,47€

Yesterday, 02/09/23, I purchased flight tickets from eDreams. I did not see a purchase confirmation page after I completed the purchase flow on the site and never received a purchase confirmation email. Nevertheless, I was charged in my bank account. I am in the Netherlands and paid with iDeal. I did not receive any flight booking code and it is impossible to reach Customer Service at eDreams.com. My request is to cancel the purchase and be refunded.

I created an account on Edreams and purchased a ticket and was automatically enrolled in Edreams Prime without my consent.

It was not a mistake because I would never have accepted to be a member of prime, I literally did not click any button that asked for my authorization, besides that, they saved my card data without my consent as well.

This company is acting in bad faith because there are several other cases totally like mine where no one signed up and were charged for something we did not want.

I even thought that my card had been cloned, because I had no knowledge about this amount. In fact, I only became aware of this "prime" because it appeared on my card and I went searching on the internet.

I demand my refund or I will take legal action because what this company does with its customers is totally dishonest. Just read all the comments on social networks and you will understand.