eBay

I ordered and paid on June 12, 2022 on eBay for a package (order n° [protected]) that I still have not received on October 21, 2022, more than four months later.

The seller never gave me explanations nor replied to my four messages concerning this matter. The seller did not refund my purchase either.

I contacted many times eBay customer service, but so far with no results at all.

I have underlined below several problems concerning my order that should be corrected by eBay as they may be repeated with other customers :

• Problem # 1, tracking information : According to the “tracking details” provided on eBay, my parcel was paid for on June 12, 2022, then shipped on June 17, 2022. No other information is listed after that date such as : posting/collection in China, arrival at outward office of exchange in China, dispatch from outward office of exchange in China, item presented to import Customs in New Caledonia, item returned from import Customs in New Caledonia, processing at delivery Post Office in New Caledonia, final delivery to me.

According to eBay’s "selling practice policies” :

“Providing tracking details for items you've sold is an industry standard and something that your buyers expect. Tracking data lets buyers know where their item is throughout the shipping process, and can be critical in cases where the buyer claims they didn't receive an item. Learn more about uploading tracking information.

What to do :

Upload accurate tracking details

Upload tracking details within your specified handling time

Mark the item as 'Shipped' in My eBay or Seller Hub once it has been sent

What not to do :

Upload information other than valid tracking in the tracking field, including tracking not associated with the transaction

Upload tracking information later than the handling time window promised in your listing”.

So, it is obvious that these policies were not followed by the seller, who did not provide any accurate and updated details of the tracking. Nobody knows where is the item now.

• Problem # 2, communication : According to eBay practices, the seller must :

“Respond promptly to any questions during the bidding or buying process, as well as after the item has been purchased

Communicate professionally, including emails

Be responsive to any buyer concerns or problems”.

In this case, the seller never responded to my four messages of October 10, October 13, October 14 and October 20.

• Problem #3, seller rating : Seller claims to be a “Top Rated Seller, Crazy Fashion Shop is one of eBay's most reputable sellers. Consistently delivers outstanding customer service”.

According to Ebay, top rated seller is “providing an exceptional quality of customer service”.

In reality, the seller is not providing an exceptional quality of customer service, as evidenced by all his negative feedbacks attached, which note in particular his failure to respond to messages from the buyers, or, on several occasions, the non-receipt of his packages.

• Problem #4 : money back guarantee : According to eBay, I cannot ask a refund as the 30 days delay after the estimated delivery of the item, on August 24, 2022, is passed.

This answer is neither accurate nor satisfactory because eBay asked me to allow to the seller additional time for the delivery of the package, due to the congestion of shipments by post office.

EBay are therefore responsible if I have not requested the refund within 30 days after August 24, 2022.

• Problem #5 : eBay “customer service”: I sent several messages to eBay "customer service", each time, a different person answered me, even during the same day.

This is too many people at different times to solve efficiently the same issue. Each person has not enough commitment to study the file sufficiently.

The fact is that all these persons did not solve my issue at all. Worse, they gave me contradictory answers.

Thus, Gaichuingam, from eBay “customer service”, said to me :

“to resolve this issue, I would recommend you to contact the seller via registered email address (not from eBay messages). A copy of conversation is always sent to user's registered email address. You can reply to that conversation (seller) if you had earlier with seller via registered email address with eBay”.

As this registered email address is not available on eBay, nor on internet, I asked eBay “customer service” to give it to me.

Parnoy from eBay “customer service” then answered to me :

“I would also like to share that we are not authorized to share the personal information of our customers to any other customer due the GDPR policy. However if the seller wish to refund and they are facing issue in the process, then you can ask them to contact us, we will guide them accordingly”.

It therefore turns out that the instructions given by eBay "customer service" are disavowed by the service itself, these instructions are obviously not appropriate.

It is also obvious that this seller can do whatever he wants on eBay : he would refund me if he “wishes” to. He should actually be required to do so by eBay.

Your “customer service” is therefore more of a “seller service”.

• Conclusions :

1) I ordered and paid on June 12, 2022 on eBay for a package that I still have not received on October 21, 2022, more than four months later, I was supposed to receive this package by the end of August 2022 ;

2) There is no tracking information at all concerning my order since June 17, 2022 ;

3) The seller never gave me explanations nor replied to my four messages concerning this matter ;

4) The seller did not refund my purchase either. Order paid on internet, but never received and never refunded is called in law “internet scam” ;

5) The seller has dishonest and impolite practices because eBay policies are not strictly followed by eBay.

Please note I will continue to send messages to the seller and to eBay until I get my refund.

Regards.

Hello.

I am contacting you very late on this issue...

The reason is that I have had serious problems and life changing events the last couple of years...

I bought a wifi spy cam last year and The item I received was broken...

I have never had any kind of refund from this purchase...(and I even paid 10 dollars to return The camera to China...)

I guess it's too late to do anything about this matter now but everytime I see the supposed "Refunded" article I get pissed off...

I send a screenshot with the info you need.

Bought a ring from a seller and it is too big to enjoy or wear. The ring cost me $460.00 and the seller refuses to refund. Ebay sides with the seller and hides my right to leave feedback. Ebay chooses to HIDE the dissatisfied feedback so seller can continue selling under the pretense that all his customers are satisfied which is a big LIE. Ebay is acting biased and showing difference while discriminating as to who can leave feedback and who can't. Ebay customer service told me my feedback was hidden by Ebay. Ebay needs to delete the feedback option if it is only for specific people and not all.

Ebay talks about the online bidder was not paid so I am a risk to their online community so they permanently closed my account. The item I purchased was for a by now price, not an online bidding price. I included pictures that show this item was paid upfront. Are you able to tell me how you can justify permanently closing my account for making a purchase? I did receive the item I purchased and I am happy with the product.

The listing tool that we are now forced to use as sellers DOES NOT WORK. I change the shipping cost for every item, as they are all different, and the pulldown that is supposed to give me that option DOES NOT WORK. I have called eBay for 4 days since I was forced to start the new listing tool, and nothing has changed. The IT department is untouchable, and unresponsive, and extremely frustrating. Sellers are the ones earning their pay. They owe me an explanation, and need to take time to FIX THE PROBLEM THEY CREATED.

I made a recent purchase on eBay of Solution Finish Black Plastic Vinyl Trim Restorer. The product came to me in a bottle with a broken cap so the liquid was all over the inside of the box.

In trying to complete my claim with the customer service people via chat (there is no phone number, and they don't do email... Talk about insulating yourself from your customer base...) I was instructed to put my address in so I could go further in the process... The system would not take my address... The same address that was used to ship the goods to me... So I was roadblocked and could get no further. The customer service staff on chat was virtually useless.

I have never had such an unpleasant experience. I will never buy anything on eBay ever again!

Om the 17th of sept. 2022 I won a bid on ebay I use gift cards that I have purchased along with my debeit card to pay for my purchase. My money was taken off the gift cards but not my debit card so I had ebay call me because you can not call them. When the got in touch with me I was told that my gift cards were under investigation and I needed to show proof of ownership of the cards. So I went back to the stores where I purchased the gift cards from. There was a total of 5 gift cards. Two for $20, one for $100 one for $50 and one for $134. I could only get the booking managers to give me a riceipt for 3 of the cards because I could not remeber the correct date and time of two of the cards which the stores need in order to pull up the transaction. So I sent ebay the three receipts that I got from the store. Two receipts were fo $200 and one was for $134. Ebay emailed me and say that they cant determine my onwership of the cards so they are keeping the my money. I cant afford to just brush off $684 dollars like its nothing I need some help..

Hello,

I wish ebay works more correctly and shows honesty, proper work ethics towards people :(

I have ordered 2 necklace pendants in the month of July , and it was to reach me by september 4th 2022. Today September 23rd, still no response yet , I have just got an update that the product has reached the destination country India but no further response. When I tried to contact the ebay office, no phone number was working well .. It's really disappointing, I don't want a refund or reorder but I want my pendants as soon as possible . Please track my order and let me know where it has reached and when I will have my order !? Below are the order details .

Order number- [protected] TYZPH0014999970YQ 925 silver charm necklace for woman heart cubic (seller- xiong), Order number- [protected] TYZPH0015003719YQ White Clouds Blue Sky Resin Glass Ball Pendant Necklace (seller-ning)

eBay decided, without contacting me to confirm, that my account "may have been accessed by a third party" and put a "temporary" restriction on my account. There is no message in my eBay messages other than those telling me that I don't need to do anything if the person who accessed from another device is me. As it was I did not. But my account remains locked for weeks. The e-mail contact options on the site are all non-functional and so are the telephonic contact options. The only way to contact customer service was to post on Facebook, but all they did was (a) give me numbers to phone the northern hemisphere (and yes I am using eBay.com deliberately because their is nothing of interest to me locally), which do not work (b) refer me to the site to leave my e-mail address which simply does not get responded to no matter how many times I leave my e-mail address. When I asked them why they cant simply pick up the phone and get their "security specialists" to contact me (to fix the fake problem that eBay created for no known reason) they were unable to do even that. This has to be the worse customer service ever known in the history of mankind!

eBay is trying to force me to give them my checking account information to be able to be paid for an item I sold on eBay. My complaint is simple. If it is the case that I must give eBay my checking account/Bank information befor I can get paid, then I should not have been allowed to list/sell an item until I had done so. eBay allowed me to list and sell an item without forcing me to fill out my banking information and when I went to get paid, that's when I was told/forced into filling out my banking information if I wanted to get paid.

I asked for an alternative way to get paid because I was and am unwilling to trust eBay with my banking information and I was told that I had to go through my state to get paid. I asked just what and whom do I cantact for that to happen and was told it would happen automatically in two or three years. I said to close my account and the reply was you can't close your account with money on the books. I said then cut me a check and close my account.

Well, there it is! Now, my money is stuck in eBay for two or three years with no other way to retrieve it unless I give all my banking information allowing eBay to put and take from my personal account.

I gave them my PayPal card information and my debit card information linked to my checking account but that wasn't enough, they demand all my bank information. No way will I do that, there is no reason they cannot give me my money through the PayPal or my bank card.

Roger R. Thrippleton

have contacted e-Bay and Seller and had no response. Received one component only of my order. Useless to me. Seller is

voltageelectronicresale

.

I received this partial order on Sept 2 / 2022. Have had no response from the selller. Ok I have explained what I ordered,three itams for a complete package and received only one of the items, the work bowl.no googd to me unless all three are recieved. There is no more to it.

Thanks

Phil Anaya 9/15/22

We'll ebay is at it again I left feedback they remove it like it was never there. They make it hard to shop online. Frank Frazetta's Death Dealer #2 1:5 Action Figure Variant Opus Comics 2022 looks just like a toy. They took a picture of the toy and changed nothing so that's why. Please be carful since ebay is dishonest and won't let me leave feedback when I try to warn other. Doesn't matter if natural or negative they take it down It's just a matter of time sadly. Some progress made as ultimatecomicsonline changed the heading from? to comic and I hope it last but ebay had nothing to do with any of this because ebay is dishonest. I revised one and I was going to revise my other feedback because the seller did change the heading but ebay just took it all away. Thank god for this site.

I am a seller of over 20 years, with a stealer record. I’ve asked for this disingenuous *Neutral* feedback to be removed from my profile, I was told its was against your policy to do so, this is completely ridiculous. I’m not asking for anything outrageous or unheard of, so please remove this at once. The buyer has been disingenuous and dishonest (and kept the item at the same time) Over the last 20 years I’ve seen sellers’ rights stripped away on eBay, with things like eBay forced retunes, sellers no longer having the ability to leave feedback on buyers, not to mention your various funding procedures. I don’t think asking to remove some unjust feedback is ridiculous. I am seriously thinking of taking both of my eBay stores offline.

Thanks for your time,

Regards,

reedross

I ordered 6 shirt that were supposed to be 5X. When I recieved the order the shirt are labeled as 5X but are really small maybe 2X. I setup a return and it said I am responsible for the shipment cost to return. I called customer service and was told I have to pay this. This wrong that the seller can sell items which are NOT the size it claims to be. THIS IS FALSE ADVERTIZING !

After talking to a supervisor who told me I had to pay but offered me a $5 coupon for future purchase. I now can no longer contact anyone at this number [protected] as it cuts me off. E-Bay is allowing sellers to sell items that do not meet what they advertize, so youy are allowing FALSE ADVERTIZEMENT.

I bought a Chrome motorcycle battery on Ebay August 2021, the main reason I purchased their battery was because it came witha 2 year warranty, at least according to their ad? The battery dies completely about 6 months later, I then contacted Chrome battery, and pai $ 6.95 for shipping for a replacement battery.

After taking over an hour replacing the second battery, it too lasted about 6 months . I contacted Chrome once again, they stated they do not have a warranty on their replacement battery? Which made no sense at all, nor was this policy posted on the Ebay purchasing website. The only thing posted was the 2 year warranty? When I brought this up to them, they tried stating there must be something wrong with my bike? But I bought another motorcycle battery and it is charging and working fine. This is misleading, fraudulent, and unethical. They then stated there battery policies are on the phamlet you get after you buy the battery?

Hello,

My email address is [protected]@Hotmail.com.

With this email address I had set up an ebay account and have tried to sell my old laptop computer.

For some reason or no reason, ebay has locked and suspended my account.

I am living in Germany but I only speak English. I cannot find any solution to my problem. Am I banned from ebay forever? This seems totally unfair!

I ordered the Magic Magnetic Curtain Door Net Screen which was delivered by Evri on Thursday, 18 August at 11.01. I was out, the delivery person took a picture and told me that the parcel was left at my front door. When I was home, the parcel was missing. There was a note left claiming that the parcel was left at the side gate. I checked the side gate. There was also no parcel. In the note, it precisely states that 3 attempts for delivery are available. I am very disappointed not only for the money that I lost, also (1) I don't have the item to use when I need it most; (2) the courier did not try to reach me on my mobile to ensure the item is left in a safe place; and (3) the courier fails to make 2 other attempts to redeliver as it states in their notes. Even Royal Mail will leave a note for me to make arrangements to redeliver. Apparently, Evri fails to complete its mission. Adding to that, I dont have an explanation why the parcel had gone missing nor any suggestions for improvement except apologies which is not helpful. Evri needs to improve the quality of the delivery personnel and ensure its protocol is closely followed. The purpose of having courier is to ensure the parcel reaches the recipient safely - more reliable than ordinary mail. Apparently, this does not apply to my case. This really reduce my confidence and interest in further purchasing from eBay as there is no way that one can ensure the safe arrival of the merchandise. Where is the point and the fun of purchasing online whilst the arrival of the merchandise cannot be guaranteed. Thank you.

I'm a happy customer on Ebay, but there are a few sellers that need to be a little careful what they sell when people buy things. I bought VeggieTunes from a seller who sent me a wrong CD as a Sampler CD. And another item I got a Steven Curtis Chapman VHS tape that was broken. No one wants to buy broken things or get wrong things. I was not happy about that. I still give Ebay 100% since I'm new on Ebay and everything else is smoothly, but the items I now just said from the few sellers, I wasn't happy.

Purchase product from "comeupbuy" vendor from china. Product came in and exploded within 2 days of usage. The complaint process was not apparent as I bought as a guest and had conflicts with my existing account. In the end, ebay requested I send it in at my cost which I rejected as the item ~40$ and the shipping as ~10$. As a alternative I thought I resolved it the vendor in china, but the promised replacement is well past the expected delivery date. Now the accounts are frozen and cannot complain. Unable to log back in or rest the passwords.

18 July 2022

Today my account of over 20 years with ebay was closed for an apprent breach of there policies on selling police related items, I deny this as have only ever sold allowed cloth patches, they have no real understang of there own policies

Hello xxx,

Your account didn't follow our Prohibited items policy. Prohibited items are not allowed.

What activity didn't follow the policy

N/A

What you need to do next

Please read and follow the instructions in this email. Do not attempt to register new eBay accounts.

What is the policy

Some items are regulated, illegal, or not allowed to be sold on eBay.

How this affects your account

- Your eBay account has been suspended.

- All your listings have been ended.

- Any fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.

- You are responsible to pay all outstanding eBay fees.