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Kogan Australia Customer Care Service


Kogan Australia Pty Ltd

Level 1 136 Buckhurst St.
South Melbourne
Australia - 3205

Customer Support Phone Numbers

Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat10:00 AM - 6:00 PM
Sun10:00 AM - 6:00 PM

Kogan Australia Complaints & Reviews

Kogan Australia / ctgdn9n1cta garden cutting kit

Alun Hughes on Mar 19, 2019

Purchase No. 3KTN2GZ2 I assembled the cutting kit on Thursday 14/3 and ran it for 10mins to make sure everything was OK. Apart from one huge kickback when pulling the starter pull cord, all went well. Today 19/3, I started it up again. It ran for about 3 mins and stopped. It would not...

Kogan Australia / kogan iron

Electricals on Mar 18, 2019

I am not sure if you have received my previous complaints.. This is the second iron you have sent me with the same problem (unable to open and fill the water tank)unless you sent me the same iron...!! I want to return it and be reimbursed. How do I go about doing this please. I can't complain...

Kogan Australia / faulty samsung tablet

Kate KD on Mar 17, 2019

I purchased a tablet in December last year and it has been faulty since we first used it. I have twice shipped it back to your repair centre to only have it returned to me with the same fault. If I do not get a refund or a replacement I will be lodging a complaint with the Department of...

Kogan Australia / steam mop

Kylie Hieatt on Mar 17, 2019

I purchased a 10 in 1 steam mop from Kogan and it was missing a part. I contacted the help desk who advised they did not have this part in stock and I needed to go and purchase. I asked what size screw this was over and over again and still have not got a response. Basically I have a mop...

Kogan Australia / lack of contact from customer care

Unhappy Black Duck on Mar 15, 2019

After almost 10 days of emailing (as there is no phone number available) i still am sitting on milk crates as the chair i had replaced last year (almost identical problem) broke i email customer service got a request number 7191270 then i got an email back stating someone will be in touch...

Kogan Australia / samsung s8 mobile

Gordon Cooke on Mar 14, 2019

I purchased a Samsung S8 Mobile phone and it was delivered yesterday to Gordon M Cooke 53 Lucinda Avenue Wahroonga NSW 2076. The phone is FAULTY. It has a colourful line right down the screen. I spoke to Samsung at Macquarie Shopping Centre and they confirm it was faulty. They said the phone...

Kogan Australia / kogan 9kg front load washing machine

Cherie O'connor on Mar 11, 2019

The Machine barrel is out of balance as it jumps on fast spin. Have levelled the machine and have purchased shock absorbents for the base of the machine. The machine is showing that on a 800 spin it will move from one end of the laundry to the other. No levelling or shock absorbents will...

Kogan Australia / refund not received

XuanDinh on Mar 1, 2019

on the 18/2/2019 My name is Xuan Dinh [email protected] 0422713876 request refund# 7163014 I accidentally click on kogan website purchase of the Executive Pu leather office chair at $149.95 form my Visa credit card. within 2 minute time frame I cancel the purchase, one week later I have...

Kogan Australia / kogan premium vr headset & elite wireless gaming controller x 2

Jodes74 on Mar 1, 2019

Hello Im wanting to speak with a customer service officer. I have been emailing since January and cannot find a resolution to my problem. I need to return 2 sets of the above mentioned. I have been told so many different things and im getting no where and getting very frustrated. this i...

Kogan Australia / customer service with nbn and my aircon blow up under warranty

Mel J Price on Feb 27, 2019

Recordings on how you do not answer calls on customer service. My nbn I have waited for 2 months now to be installed. My aircon blew up also and I want my money back I want a call urgently to sort this. 0432295407 Mellissa Price Not copping this is to short in text and therefore...

Kogan Australia / online purchase

Lisa Steele on Feb 27, 2019

So frustrated that after two and a half months I am still waiting for half my purchase to arrive. The ineptitude of the Kogan process is mind blowing. Any issues raised via their online help portal are returned with platitudes. Half of a bed which was due to be delivered pre Xmas has still...

Kogan Australia / delivery

Rick Murray on Feb 25, 2019

Hello again Kogan, You've had my money for long enough, where is my Samsung tablet. Supposedly this was dispatched over 10 days ago. When I go to check tracking number, Australia Post tell me it doesn't exist. Are you running a scam, or is this standard service from you? I am very angry...

Kogan / tv

Hope94 on Feb 25, 2019

I've bought a tv not even 6 months ago that keeps turning off tried to find numbers to call to speak to someone but can not find it? Every number I fall I get hung up on when I press to speak to someone, I am not very happy with this as it's not the first issue I've had with products for...

Kogan Australia / customer service

Nathan Ker on Feb 22, 2019

Worst customer service I have ever received, they outright refused to refund me for a faulty item, I will never shop here again... They also wouldn't refund me for an item I never received I had to open up a PayPal claim and I am currently still waiting, they literally told me to go to...

Kogan Australia / tv

Mark Wilson 17 on Feb 21, 2019

I have sent emails over 2 days ago. We recently purchased a TV order number BT2E7XY. The TV arrived faulty and emits a large buzzing noise everytime the TV is on. I am yet to hear anything from kogan relating to a replacement. There for a I am lodging a complaint. Not once have I spoken to...

Kogan Australia / goods are not delivered on time

Dimitri Leo on Feb 13, 2019

I ordered a number of smart watche as gifts to my parents. 4 days and the status still processing in warehouse. No means to get in touch with Customer Service but email, which is hopeless. I am missing a deadline and very frustrated. Won't ever buy anything from them again! I will open a...

Kogan Australia / samsung s9+

Mike Addicott on Feb 13, 2019

I purchased an Samsung S9+ from Kogan in December (not paying attention to the fact that they parallel import them without recognition from Samsung). The Phone was delivered faulty (screen not functioning - per Samsung test App) and an incorrect charger. I requested to return it for a...

Kogan Australia / request #7004016 - poor service and terrible communication

SeanWARD on Feb 13, 2019

Hi - please respond to me email…. Better still... Call me to resolve!!! * Hi Can you please comeback to me on my email below Cheers Sean * On sat, feb 2, 2019 at 4:40 pm +1100, "sean ward" wrote: Hi there, I notice i've been credited $777.40 for the tv, this obviously doesn't include the...

Kogan Australia / sunbeam mixmaster stand mixer

AJS2019 on Feb 13, 2019

I have a faulty product, not even faulty actually, you have sent me a bench ornament. I I have now sent 10 emails to Kogan/Dick Smith via the request form during the past 3 weeks, and am incredibly concerned by the lack of response I have received. I purchased a new stand mixer, (Q4YPM938) only...

Kogan Australia / hp laptop faulty

bec19 on Feb 12, 2019

I have a faulty laptop I purchased in November. The battery is not charging and the laptop is just shutting off. So obviously a faulty battery. I have been in touch via the 'so called' help line and sent emails over the last two weeks. Have not heard from anyone in regards to this matter...