I've bought a Samsung Galaxy S8 in December on DickSmith online. Phone echo to whoever I phone, reception is poor, internet and phone calls.
After almost 50 emails since first complaint, photos, images, invoices, four different reference numbers for the same problem.
Send phone back first time for repairs, after more than a month it was back, fixed absolutely nothing - what a lot of incompetent people!
Complaining again about the problem, after about two weeks I received another pre-paid post-office label.
After seven months, I'm still waiting for the crap from Kogan, in the meantime I was forced to repair my old phone ($200 - something that I tried to prevent by making a mistake to buy a phone from Kogan).
I paid for something that I can't use, because it is still at Kogan.