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732 complaints
144 resolved 588 unresolved
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eBay - Seller homeoutdoor - pro

The seller sent me a defective product. He said he would send me a replacement. Three months later it has not arrived. I requested a refund and it has not arrived. We have exchanged about 10 messages. They are only empty promises. Order number is 25-07410-9431. The product is 4Pack Egg Rings Mold #144089590538

Desired outcome: Refund of $11.52

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H
12:30 am

eBay - No protection for sellers

I've sold on eBay for nearly 20 years now. I use to sell with confidence but eBay now values buyers over sellers. The buyers abuse the system, essentially screw over the sellers more frequently than I have ever experienced. No joke, 100% of my listings end with a circus act from the buyers. They demand I do exactly as they say as if the $20 item they bid on (and refused to pay for) also included my soul for their rule. I'm absolutely fed up. You can't even report the buyers. I had harassing emails. Did eBay help? NO. Was I ignored and the person able to get out of the item they bid on because they spontaneously changed their mind minutes after they came in for the kill bid? YES. These buyers need off off of eBay and eBay needs to value sellers once again. Until things change, I will no longer sell on eBay. Or buy.

Desired outcome: More Sellers leaving eBay or demanding change and support.

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M
1:23 pm
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This review was chosen algorithmically as the most valued customer feedback.

eBay - Payment not received

I am wring in my capacity of consumer of electronic services. Consumer: Hristo Marinchev Marinov, citizen of Bulgaria with address: Bulgaria, Varna 9005, zhk Chaika bl.54 ent. B ap.60, tel.: +359 899945699 Trader: online platform Ebay.com, Legal entity - eBay S.à. r.l., 22-24 Boulevard Royal, L-2449 Luxembourg On 29.07.2021 I have listed an item for sale...

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K
11:55 am

eBay - Scam- restricted account

I have had my account with this company since 2016, Ebay is well known for restricting accounts and holding funds on "new" accounts. So just a few weeks ago I decided to delete all my listings that were on a "buy it now" platform I changed it to "auction". These same items had been sitting on their website for over 2 years. After I sold about 15-20 items, I receive a email from Ebay stating that they restricted my account, removed all my listing and I can no longer list anymore items due to "suspicious activity". There was no need to call because again Ebay is well known for weird company practices. I read the email it said after I upload my tracking numbers to verify shipping they will remove the restriction. Well I uploaded the tracking, responded to the email. Restriction still there. Day 2 restriction still there. Day 3 some items delivered restriction still there. Now my items have been shipped, tracking numbers uploaded on their website, 90% of all orders delivered and my account still restricted. I have not heard back from them. I received a email on Sunday 10/31/21 stating now I need to provide proof of purchase. I instantly provided all my receipts within a hour, no response. I waited until today 11/3/21 called them, agent was not helpful. She was not able to assist, did not have a manager to speak with, had no knowledge of where the corporate office was located. I am starting to feel like Ebay has just scammed me. They are randomly holding people money and requesting documents but never acknowledge your documents once sent.

Desired outcome: Release my funds $1238.55

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F
1:41 pm

eBay - Adult items

So... aside from their poor customer service, management never responding back within 24 to 48 hours, dumbest ebay gift card policy ever of ONLY allowing $1, 500 worth maximum for purchases a month, now they have gotten rid of all their Adult Stock! Why don't they just ask for proof of I.D. instead of banning everything!

One of the reasons I joined E-bay was to be purchase 21+ "adults only" movies and /or toys. It used to make E-bay unique.

Desired outcome: Bring back Adult items

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S
11:20 am

eBay - Complaint about seller

I purchased two, cute pair of ankle booties several weeks ago. I ordered my regular size and knew as soon as I tried one on... They were too small. So, I immediately printed out a return label and rewrapped the shoes perfectly and sent them back! I have had heavy communication with shoe commerce and ebay... Asking for my refund! Was told they have received notice that these were returned, but have not issued my refund! Instead, I just received a message that my case has been closed! How can it be closed when I don't have a refund or the boots! Shoe commerce owes me $48.00!

Desired outcome: $48 REFUND!!!!!!!!!!

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S
3:35 pm

eBay - Unethical behavior

On 8/12/21 I ordered a watch on my debit card, paying $21.22, a casio model 'wr', same watch i've worn for 20 years. On 8/31/21 my order was received and found defective, it wouldn't program. I wrote a letter (copy here) explaining the problem and asking for a replacement, or a credit and to ".. Please advise." no watch has been received, nor credit issued.

Inclosures here incude my mentioned letter, usps receipt for mailing ($5.10) and confirmation that my return was received. Please note that i've since purchased a new casio wr from macy's for considerably more $'s.

Desired outcome: Remove this seller from Ebay.

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G
2:39 pm

eBay - Unauthorized sale of biotab7 product

The following sellers: engineermusic, virtualexchanges, nrdtreasures and brandnew_20004 are infringing on a patented product and are unauthorized to sell BioTab7 on Ebay. You are allowing your platform to sell this product which is unregulated and mislabeled against Federal Regulations. We, as the manufacturer, are giving Ebay 72 hours to contact these sellers to remove our product, Biotab7, off their page before we file a complaint with the US Environmental Protection Agency and their General Counsel. These sellers have been sent a Cease and Desist notification in the latter part of 2020 and early part of 2021 which went disregarded.

Desired outcome: Remove our product, Biotab7, from sale on Ebay

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T

eBay - Silver Ware Chest Not Received

I ordered a 4-drawer silver flatware chest and was waiting for delivery. In looking at the tracking I saw that UPS picked it up from the seller. After about a week it still had not arrived. UPS tracking showed it was in transit. I contacted the seller to see if there was a problem. Since the seller is located in Louisiana I thought maybe there could be a weather related problem. The seller filed a claim with UPS as did I. Ebay opened up a claim. Ebay then got back to me via their communication channel and said that the item was delivered. I contacted UPS and they repeated that the package was officially declared lost on October 18 and had not been delivered. Ebay continues to insist the package was delivered. The seller has not responded to my request of a refund for $132.

Desired outcome: A refund of $132 or the delivery of the chest.

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eBay - Was ordering injectors.

When I was ordering and about to punch in to order the injectors there system jump into my wife`s account which is 6408 and I did not even give permission to go in that account when I going to use my net spend its a joke that they do this and now it looks like` im out of 71.25 so I had to cancel this order in my wife`s account and they took my money out of my account.

Desired outcome: fix there problem

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R
9:59 pm

eBay - Refund promised and not delivered.

I have tried to resolve this multiple times with eBay but keep getting promised a refund but it never arrives.
Short story is. I sold a jacket to a buyer who asked for a refund on the agreement that it would be posted back. I have not received the jacket back and the buyer will not respond to messages from myself or eBay. She has a full refund, my jacket and a postage label to return but has refused. I have contacted eBay and they have promised a refund back to me but have failed to deliver. This has been going on for months now. Each time I call I get a different operator and a different excuse why I don't have my refund. I have multiple emails from eBay stating they will return the $185.00 but never deliver. Where is your duty of care eBay to protect the seller. This buyer is still buying and selling when clearly she is a scammer.

Desired outcome: Refund

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eBay - quantum magnetic nutritional scanner

Sold by nanhaupuriuite-2
tracking # 1ZA40v7yw21706264
order # 16=073480473
This product never worked properly and after several suggestion and
asking for a return address several times I finally sent to the address
she gave me.
It is a bogus address and there is no refund.
GCUS Return/2000
c/013725 pipeline drive
chino, ca 91710

ebay doesnt have record of it. i do if you need it
do not buy from this center it was a waste of time and money,
kathy basoff

Desired outcome: as i was not given reciept for return and the address has no phone some kind of return

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eBay - Permanent suspension

Ebay Seller 23+ years Call service failed, fax service not assigned I've had my account Permanently suspended I looking for a Message that ebay said they sent to my E-mail AND on the ebay message board but no message was present or procedure outlined for removing the suspension. I have been a %100 straight shooter with ebay and Paypal, provided all thi...

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J
7:13 am

eBay - eBay Feedback Policy

My item was listed as pickup only, a Jeep soft top. Buyer bought item and asked me to ship. Through a few more messages back and forth he bullied me about getting a shipping box until I canceled. Order was canceled and his money was refunded but he was still able to leave negative feedback that eBay will not remove. And the feedback he left wasn't even accurate. He didn't get what he wanted after being sneaky and now my reputation is going to suffer. eBay needs to updated their policies much like their portal; it's outdated. Looking into alternate selling options.

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T
1:03 pm

eBay - Changing my name and bank information

I've been trying to get my name changed AND bank information changed w/ebay and have been going round and round with several agents for weeks and keep being told that it is being processed and wait another 3-7 business days and it's STILL not taken care of! I have over $100 sitting in my account that I can't access and they have given me until TODAY to make the changes or else I lose the money. Since they removed PayPal as the money source, there's been nothing but problems with them!

Desired outcome: I need my information processed TODAY so I don't lose my money!

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eBay - Misrepresenting sold items’ holding times for funds and cs misrepresenting calling customers

Prior to listing an item for sale the following is listed under funds' hold time: New or infrequent sellers will experience transaction holds while we confirm that their items have been successfully received. Literally, as soon as an item is listed, it now states that funds are held for two weeks, to make sure there are "no complaints or returns". This i...

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eBay - Ebay enabling bad practises of sellers

I ordered an item from Charles Trent. I recieved a text from DPD courier service, on the Friday advising they will deliever at 8.59, so i called at 8am to say i would not be available . I was told that hey will not attend the property and will redeliver it on Saturday, which was fine by me.
Saturday morning, i did not recieve a text to alert, so i called DPD and was told they had to note the account as " Customer refuse the item" because the seller was to tight to pay for the weekend delievery. I was told to give the Seller a call and arrange a Sunday delivery. I left a voicemail on Charles Trents answering machine requesting this, but did not recieve a response. The following day, i recieved an alert to say they will deliever on the 5th. Again, on the day i advised them not to and to a neighbour, which i told them not to. I contacted the seller who was flipant and did not feel he did anything wrong. I made several calls to Ebay and spoke to countless incompetent and stupid advisors, Including Chen, Ben, Joan, etc also managers, who basically discarded what Charles Trent car parts in St Georges Avenue, Parkstone, Dorset did and basically said i should inconvienience myself further by accomodating him. I advised them as he deliberately had the item delievered, he should take complete responsibility to return the item. I had been a customer of Ebays for 2 years and this has clearly shown me what a callous, thieves they are. who have lost all principles in order to protect the seller. I have shut my account down and would advise anyone who is thinking of ordering goods from Ebay to reconsider because they will side with the seller regardless of the situation,

Desired outcome: I would like for Ebay and Charles Trent to be investigated and penalities enforced. I want a full refund

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C
2:11 pm

eBay - My Korean barrettes. #09-07451-76177.

It says my barrettes were shipped 8/10. I never received them & it does not look like it is moving in transit. I did not receive a refund. I would like to know the status of my barrettes. It will not let me get in touch with the seller.
Can you please look into the status of when I will be receiving them.
Thank you for your time.
Carol D.

# 09-07451-76177

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F
12:47 pm

eBay - Account got suspended

My account got suspended I don;t know why and Neither the website, or the help pages they keep sending you too, or the live agent OR phone get you anywhere to get it resolved. I tried even to cancel my account but as the account is suspended (which they can't get it fixed for me), I can't even have my data removed from their DB. This is stealing my personal information and never giving me the right to get it fixed. No phone number! Chat tells you to call a number that hangs up and says it no longer exists. Site tells you to reach their team, you click the link it says that link cannot be found. Terrible, terrible, terrible. I want my data to be deleted from that terrible system. Never will use EBAY! Never did and never will

Desired outcome: My personal information deleted from their website

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R

i want to set up selling my ice fishing decoys on your e-bay and was talking with a lady about the cost for adv. listing and one other thing i can remember . i ask if there were any other charge.. she was checking and i told her i was going to check the cost on Amazona and this guy came on and suspended my account to protect his community . So you don't want us to check with other company. is that the way e-=bay does business. what kind of company is this then. I'm
Richard Goniwicha 301 hazen st paw paw michigan [protected] e-mail [email protected] i want answer so i can let people know . about e-bay

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eBay - Account suspension & blocking

I've had my account Permanently suspended, it came after $350+ was left in my account. I was warned eBay was notorious on some issues but this was exceptionally remarkable even for them. I looking for a Message that ebay said they sent to my E-mail AND on the ebay message board but no message was present or procedure outlined for removing the suspension. I...

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