OnBuy.com’s earns a 1.0-star rating from 2 reviews and 0 complaints, showing that the majority of customers are dissatisfied with shopping experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
impossible to contact onbuy - no buyer protection
My items were never delivered and no refund or onbuy protection in place - customer service is non-existent. There's been 15 messages in regards to the issue with the seller byt its impossible to access onbuy customer service to help. I have cctv footage proving that no-one came to my house on the date & time they said they'd delivered my items. I've tried uploading the footage to them but it keeps coming up with an error message and won't upload on the only messaging option you have. I've asked them for an alternative way to send the footage to them and we're just going round in circles with me being out of pocket by almost £50 - avoid this company as they make it extremely difficult, shame on them for blatantly ripping people off and giving you the runaround.
Recommendation: AVOID THEM LIKE THE PLAGUE!!!
Rip off
I bought a phone from I buy.com very rare phone as my old phone broke down I paid 105 pounds for. It doesn’t work charged up. Set it up etc then phone shuts down and I can’t get it to switch on I had no receipt or address to send back to or a email from on buy to say they got order of payment I just got given a code and saying it will be delivered soon it arrived on Wednesday 6/9/23 just lefted on my door step I didn’t see it until I went to my car to go for training sending back to unit on parcel . From what I’ve seen on reviews I don’t hold much hope of getting a refund .
Is OnBuy.com Legit?
OnBuy.com earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
OnBuy.com has claimed the domain name for onbuy.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Onbuy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Onbuy.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
OnBuy.com as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for OnBuy.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up OnBuy.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Onbuy.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
-
OnBuy.com Contacts
-
OnBuy.com emailscareers@onbuy.com87%Confidence score: 87%Hrcustomersupport-gb@onbuy.com77%Confidence score: 77%Support
-
OnBuy.com social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 15, 2025
Milanoo.com
78 reviews
BlindParts.com
1 review
GlockStore
3 reviews
Seventh Avenue
42 reviews
Cettire
14 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!