OnBuy.com

My items were never delivered and no refund or onbuy protection in place - customer service is non-existent. There's been 15 messages in regards to the issue with the seller byt its impossible to access onbuy customer service to help. I have cctv footage proving that no-one came to my house on the date & time they said they'd delivered my items. I've tried uploading the footage to them but it keeps coming up with an error message and won't upload on the only messaging option you have. I've asked them for an alternative way to send the footage to them and we're just going round in circles with me being out of pocket by almost £50 - avoid this company as they make it extremely difficult, shame on them for blatantly ripping people off and giving you the runaround.

I bought a phone from I buy.com very rare phone as my old phone broke down I paid 105 pounds for. It doesn’t work charged up. Set it up etc then phone shuts down and I can’t get it to switch on I had no receipt or address to send back to or a email from on buy to say they got order of payment I just got given a code and saying it will be delivered soon it arrived on Wednesday 6/9/23 just lefted on my door step I didn’t see it until I went to my car to go for training sending back to unit on parcel . From what I’ve seen on reviews I don’t hold much hope of getting a refund .

I ordered some shoes from Onbuy.com. They were not the right size and the website says you can return items.

I messaged the buyer and asked to return the shoes so that I could order a smaller size. I was told that that would be difficult and I could sell the shoes to a friend and get some money off a smaller pair.

I said I just wanted to return the shoes and get my money back. Again I was offered more money to off a new pair. I declined and asked for my money back and i posted the shoes to the address given by the Seller.

They said they would refund me. I haven't received any money.

I raised a complaint to Onbuy.com and got an email from Angela in Customer Services saying I would get a refund. I still haven't received it.

The cost of the shoes was £44.60

I purchased a metal double bed frame on July 15 2023 it arrived on 19th July 2023 by the 21st July the first time my daughter used it the bars bent within days it was 90 % bent and unusable

I emailed and was told it would be resolved ,weeks went by with no resolution in the end I had to scrap the bed parts as I had no where to keep it and my daughter could not carry on sleeping on the floor . I tried emailing a number of times and they just repeated the same reply ! It has now been 4 months since their last contact

Absolute disgrace

I have been trying to get an item not received from one of their sellers since 26/9/23 the request no 695499 3 times i have asked the customer service person to refund me my money as they are not going to send the item hes allowed them to change the item date to date 2 times on the second time i checked the royal mail tracking number it does not exsist contacted onbuy customer service person again today and hes reply i have tryed to contact the seller but they have not answered well they wont and you will let them change the date again i have not named you because thats unfair but you need to be trained properly on customer care you have had 25 days now but it is like talking to a brick wall all i want is my refund i do have all the emails and checks i have had to do myself as they have failed on customer service

I ordered a dishwasher 5th August Order Number T522ZZK estimated delivery 9th - 10th August money taken from my account.

11th August i have asked for confirmation when i will receive my order

16th August Chased again no response

26th August Christian from On buy sent email to seller telling them to issue a refund within 24 hrs

10th Sept i have emailed again as no response from either ONbuy or seller

22nd again same thing

and several times after

I am getting no response from On buy or seller they are using, i am £300 out of pocket and still no dishwasher.

Customer services from on buy is not existant. Its a complete farce.