I sold an item and had a return requested by the buyer. The buyer returned a fraudulent item. Ebay has refused to refused to refund my money. As a first time seller on eBay, I sold a piece of autographed sports memorabilia. After receiving the item, the buyer asked to have it returned and be refunded his money. I agreed to this request, and issued the funds back to him upon receipt of the package. Upon closer examination of the item, I quickly realized that the signature appeared different and took the item in to be looked at by a person who specializes in authenticating signatures. After seeing the item compared with it's previous pictures. He quickly determined that it was fraudulent and that I had received a completely different item than the one I had sent. I quickly reached out to eBay to let them know that there had been a fraudulent return, and that I wanted to stop payment on the refund that I had issued the day before. Ebay told me that they would open a case, and I was assured that the funds would be placed on hold until eBay was able to make a determination on the case. Within two days, I was called and informed that eBay had ruled in my favor and that they would be taking action to issue a refund to my Paypal account. Since then, a month has passed - I have had 5-6 phone calls in which I was assured that eBay was still working to process my refund and that everything was still going as they had said it would. Each customer service representative has been quick to identify what the hold up was, and told me that they would be taking personal control of getting the refund issued to me as well as be updating me on the situation as it evolved. I am still yet to receive a phone call from one of their customer service representatives. Throughout these calls, the story has changed three times - the first story was that it was just a delay of the funds and that I should be seeing them credited back to my account within 5-7 days. The second was that they had accidentally allowed my refund to go through and they had also refunded the buyer (giving him double the amount of money, and the actual item itself) The third and final story that I was told for the first time on May 21st is that the case had actually never progressed past it's infancy due to the fact that I had "voluntarily" issued a refund to the buyer myself. They contended that due to this fact, they weren't liable for any of the issues that had occurred or responsible for distributing funds to either the buyer or the seller. Despite recordings of these calls that they very clearly have access to, they have continued to state that their customer service team isn't at fault for both directly lying to/misleading me about the ability to put funds on hold in the first place. As well as the 5 separate representatives that told me that everything was progressing towards resolution. As referenced above, a month has passed now. Closing my window to try to pursue any alternative routes to recoup my funds, and all I am being told at this point is that "there is nothing they can do." and that "I have no other options. To put the cherry on top - they have also now billed me for a final value fee of $88 for the sale of the item through their website. To clarify - they are charging a percentage for a sale that was canceled, that they acknowledged was fraudulent, and spent a month saying the I was in the right and was going to be reimbursed. Bringing my personal total of losses to just over $800 and the piece of memorabilia itself. And depending on which story they choose to go with - potentially giving the buyer (scammer) over $1, 500 and an item that was valued at over $700. This is the worst customer service experience I have EVER had with any company in any industry. They have continuously neglected to act in good faith and now they have begun to completely deny any responsibility for the "lost" funds. Due to the timing, I am forced to question whether this is just a case of poor customer service, or intentional negligence. As of today, I have begun pursuing legal resolution as well.