I am a seller/buyer. Have been almost 20 yrs off and on. In garage cleaning, began posting items for sale. 1.5 hrs in. At first logon had password issues. Dont know why because my password are WRITTEN IN A BOOK, but I verified my security question, had the link sent to email on record, clicked the link, changed password, began posting.
Ge email that my account was flagged as "being unauthorized use", listings deleted, and the account was actually terminated. Called, had to change passwords again, forced to only click links in their emails. I get in, see profile, my security questions disappeared. Tried to go through any profile matters while on with them - but it kept kicking me out to password (which started a loop of verification, change password, resend links, etc...). Once back in, they said, dont worry about profile changes right now. Paypal is set, email, phone, are set so I can post and then deal with profile updates/corrections later. They also unlinked my personal account from the business selling account so as to avoid any issues there..at my request. We're working again. They restored the deleted listings. Continued to post more.
Today - I go to log in, check status, post more...and password no work. Tried second time, this time it seems to accept password but says it has to verify its me. I clicked send email. (ho phone since that was an issue yesterday) Go to email...NO EMAIL.
Login in screen says to give them other info in the profile. I call - the guy wants, more verification info. Asked the guy to at least check the notes from yesterday as I dont even know whats in the profile at this point. Phone number i gave was correct (actually calling from it so caller ID confirmed that) But said they would have to call me back. No - Im on and want to deal with it now. Then he says so they can verify its me. Told him lets try something else. Then he wanted DOB, full address, etc..I again told him I dont know what address is there since everything in my profile got messed up yesterday - and I dont use my date of birth on anything so that was a no. (yesterday me and the lady rambled on as much as I could remember about the account from 20yrs ago till. something I said DID verify me, but she never toldme exactly what it was that verified). Todays guy didnt want to do that, and honestly I shouldn't have to do that. Supposedly without "higher verification" - cant do anything else.
Guy kept pushing for verification, but how can I verify what I dont know is there. At this point -to me verification should be you tell me what you got and I say yes or no. I'm not giving anymore info cause something is definitely wrong.
Ask for supervisor. Was told it will be same thing. Got someone Jonathan I think who proceeded to insist upon the same. Asked him to look at the notes from yesterday -which he would not. Claimed he could do nothing else until I verified...BUT WHAT AM I VERIFYING. I DONT EVEN KNOW WHATS THERE?
I ask for person above him. Told him at this point something is wrong that I spend hrs yesterday resolving only to wind up today with same issues. He claims no one else I can talk to. Hes the manager . More prodding at one point he says next step would be internal people that I CANNOT speak with, then he said the next step would be the Director of Ebay. Asked for phone or email contact info - denied. Told the only way was to send a paper letter to a mailing address (in the age of technology that seems strange.) Also strange that you have a call center rep, a supposed manager and then the Director of Ebay as the command line..for a company this large.
PROBLEMS - FOR WHATEVER REASON THE SYSTEM DECIDED MY POSTING WAS FRAUDULENT AND SHUT OFF MY ACCOUNT. Ok - I hadnt sold in a while, so I give it as security. ONCE I went through over an hour verifying and getting most stuff straight...I go back today and its almost the same thing. DOES THIS HAPPEN TO EVERYONE? I NEVER EXPERIENCED THIS BEFORE.
IF NOT - THEN WHAT IS THE DIFFERENCE WITH MY ACCOUNT THAT THIS IS HAPPENING?
IF THERE IS A PROBLEM, MAYBE ME AND YOUR FRAUD PEOPLE SHOULD BE TALKING TO TRY TO TRACK IT DOWN...INSTEAD OF FRUSTRATING AND PUNISHING ME TO PROVIDE INFO THAT I OBVIOUSLY HAVE NO WAY OF KNOWING WHAT I AM SUPPOSED TO. AND NO IM NOT GOING TO RAMBLE OFF EVERYTHING ABOUT MY LIFE UNTIL WE STUMBLE ON SOMETHING THAT IS THERE...INSANE. AND I HAVE MY INFO TO TAKE TO POLICE - CAUSE I WILL DEFINITELY FILE CHARGES IF SOMEONE IS DOING SOME HANKY PANKY WITH MY ACCOUNT.
my email is : [protected]@aol.com
RESOLUTION; 1) Fix my account from whatever has it messed up - once and for all.
2) I have active listings, some even PAID FOR, that I cannot manage, monitor, handle, etc.
3) ENSURE NO NEGATIVE FEEDBACK IF A LISTING CLOSES/SELLS AND I CANNOT COMMUNICATE WITH THE BUYERS TO COMPLETE THE PROCESS. My purchase and selling history has almost excellent feedback.
4) SCHEDULE A DATE AND TIME THAT I CAN SPEAK WITH SOMEONE. EBAY IS NOT MY FULL TIME JOB AND MOST BOSSES DONT LET YOU TAKE CALLS AT WORK TO DISCUSS YOUR EBAY SELLING. MY WORK SCHEDULE CHANGES EACH WEEK. SO NO YOU CANT JUST RANDOMLY CALL ME. BUT I DONT WANT TO HAVE TO RETELL THE STORY AND PLAY THE GAME CANT VERIFY WHATEVER THEY MIGHT ASK FOR EVERY PERSON I TALK TO. I PREFER TO DO IT ONE TIME, WITH MANAGEMENT, TECH OR FRAUD PERSON WHO CAN GET TO THE BOTTOM OF IT AND FIX IT ONCE AND FOR ALL.