Manager and assistant manager
I can't find a place on the Dollar Tree web site to submit a complaint. On May 5, 2012 at about or around 5 to about 5: 30 P.M. there was a male customer in the store in Morehead, KY who was in obvious distress. A cashier Rachel(a woman in her late 40s) had already tried to help the man who told her he was having pain and sleeplessness for a couple day...
Read full complaintPoor treatment of customers by ass't. manager, Cindy
I was at your Dollar Tree store, 6206 Wilmington Pike, Washington Township, OH 45459 on 5/06/21 and checked out at 15:51 p.m. I was standing in a line of about 12 people. To accommodate shopping customers, the line had wound itself around in front of the other cash registers so that it appeared there were probably only two or three customers waiting in...
Read full complaintOnline order #EC327532670
One item was available for free shipping to store. Something went wrong with website, and I didn't know it until I received order confirmation. I called immediately to have it fixed. Someone was suppose to call me back but never did. I shouldn't have been charged $35.35 just because your website messed my order up. Your shipping charges are ridiculous.
Desired outcome: I’d like the shipping charges on the item that was suppose to have been shipped to my local store refunded.
Notice of discrimination
Dollar tree continues to deny service for customers with religious and medical exemptions. Michael Witnyski along with Sara Berg Rafal are continuing to ignore my requests to SHOW ME THE LAW regarding the MANDATORY masking when shopping at Dollar Tree/Family Dollar.
Right To Religious Expression(1st Amendment of the US Constitution).
God designed us to breath in and out through our nose and mouth as it is the 1st defense of the immune system.
(Genesis 2:7) Then the Lord god formed a man from the dust of the ground and breathed into his nostrils the breath of life, and the man became a living being. Dollar Tree and Family Dollar continue to discriminate on the Right to Religious Expression. They are forcing people to veil their faces. (2nd Corinthians 3:18) But we all, with unveiled face be holdings as in a mirror the glory of the Lord. (Genesis 2:7)Then the Lord formed a man from the dust of the ground and BREATHED INTO HIS NOSTRILS the breath of life, and the man became a human being.(Psalm 69:5) I cannot simply PUT ON A MASK and hide my guilt from God.
Desired outcome: Right of Equal Public Accommodations made for disabled and religious exemptions
You must be kidding... The constitution doesn't regulate businesses bud. Hahahahahahahaha!
Also god is man made, not the other way around.
Condition of store
I live in Ponca City Oklahoma and would like to report our Dollar Tree.
The store is nasty dirty! There's carpet throughout the entire store and it's been filthy years. The store smells also.
I feel like I need to bathe after shopping there. Not a pleasant experience whatsoever .
I'm a crafter and this Dollar Tree doesn't carry near what I see that others do.
That employees are pleasant but they don't keep the store clean or tidy.
Please take care of this for our community.
I spend a lot of money at this store and I don't think it's too much to ask to want a clean snd well stocked Dollar Tree.
Thank you.
Service by angry manager
Clerk was overwhelmed by long line of customers therefore she called for help from "loud mouth" manager who was holed up in her office. Manager can out, with out a mask, and no one went to her station but me. I purchased a newspaper costing $1.09. I had a ten dollar bill and wanted coins, so I gave her $10.04 in order to get coin and bills for change...
Read full complaintCustomer harassment and no help from employees
May 2nd, 2021 this is the most dangerous dollar store around! As a woman, I was in line for 20 minutes, then super harassed by a customer who wanted to get ahead of me for some reason! I said no, he started calling me bad swear names and super degrading me, I asked the guy at the register, he had long dark hair, for help, he stated, I am working with a...
Read full complaintRacial profiling at dollar tree
I have been shopping at this Stillwater Dollar Tree for years and have never had any issues until Monday, April 27, 2021. Every clerk in the store, including the Manager had been so kind and friendly as always. But this particular clerk was at the register and when she was done checking she would come to the aisle that I was in and just stand there watching...
Read full complaintProduct and Service
I felt that I was treated unprofessionally from the store manager, that had no name tag, and kept emphasizing that she was the manager but did nothing to look and see that the store stock was also broken. This [protected]@ store#[protected] SE Military Dr. Suite 121. San Antonio, TX [protected]. I've always been treated with outstanding service at this Dollar Tree in my neighborhood. I purchased these frames on 04/20/21. To top it off, when I walked in the store an associate looked at my return and approved it. His initials was RT on my receipt and told me to get what I needed. After my transaction was done, the manager put the two broken frames and the unopened one with my receipt into the original bag, gave it back to me and the cashier charged me for three solar light that I had exchanged it for. That was a total embarrassment to me and because I asked why, the manager said I know its not right, but that she did not make the rules dollar tree did on the receipt. When you put " no unopened items are exchanged". But clearly your store stock are broken through the see through package, something I did not noticed. Clearly when you hire managers you need to give them full empowerment to make the right decisions for the integrity of the company. Unfortunately for me I got the raw end of the stick.
Desired outcome: I would like for that manager to call me personally and do my exchange without treating me like a thief because I am an honest consumer. I want her to know that its not right to embarrass or belittle customers.
Unethical behavior, harassment, hostile
Transferred to a new Dollar Tree as a freight manager in march 2021. Previous freight manager at 2 other stores. Assistant manager, a 27 year old female that was hired 4 months previously has been harassing, hostile and disrespecting since day one. I have been tolerating swearing, flipping the bird, being called stupid, answering pertinent questions with...
Read full complaintRefused service during store hours
On the night of April 22, 2021 @ 9:54, I'm excited to pull into Dollar Tree parking lot on S. Mason Rd in Katy, TX. because I'm just in time to get the one item I needed. Unfortunately once I reached the doors of the store, they did not open and the two young men inside ignored my knock and my eye contact. The younger of the two was standing at the register...
Read full complaint and 1 commentmanager
I am an Employee of The Dollar Tree in Hiawassee Georgia. On Sunday April 18th, I went in before 3:00 PM. After clocking in, a Man who had been a customer came in to sell me the book that he had promised to bring in a few days earlier when he was a customer. There was no line, and I was not waiting on anyone. He came to the end of the counter to explain some things in the book. The Manager came out of her Office, walked by and said "no personal business when you are on store hours." I was completely embarrassed by her actions. Not only did she reprimand me, but she did it in front of a customer. I did not say anything to her, The Man came back later to tell me that she was out of line, and that he won't be shopping there any longer.
Desired outcome: PR training
Billing
Store #7903, Associate: Malania, Time: 16:29, Date: 4/15/21.
I was overcharged. My total was supped to be $5.15. That is what is on my receipt, but the bank statement says I was also charged $1 service charge and $25.15 without explanation. I did not get cash back. You owe me a refund of $26.15
Please call me at +[protected], as I only have limited use of a computer.
Desired outcome: You owe me a refund of $26.15
I don't think this is a cashback fee. $25.15 is not an option for cash back and the service charge would have been more than $1. I think this maybe an overdraft fee
store manager
your store in Indian Hills shopping center is located right behind 6 condos. Two different people have went to the store to address issues of garbage blowing out of dumpster and making a mess on our property. Also an issue of tractor trailers pulling on our grounds. We have tried to do this as neighbors but the manager said she did not have time to deal with us or the problem. Everyone likes the store but not pleased with the management attitude. The zoning commission has told us if it can not be resolved they will get involved.
We have other pictures if you want them.
Thanks for you time and attention
Larry Greenfield
[protected]
Hopkinsville Ky. 42240
Filthy store, disrespectful cashiers, boxes stacked up everywhere
This is the filthiest store that I have ever been too. This store is never stocked, boxes are stacked up high everywhere, this is a safety issue for anyone who enters this store. I have seen customers dig through boxes because, they never stock the shelves. The floor is filthy, nasty and disgusting, there is spillage, everywhere. I have never seen thi...
Read full complaintHow dirty the dollar tree is in Milledgeville Ga. 31061
The store is very dirty, the shelves are about empty and they are all rusty and sticky from products being on them. There is junk and dirt all over the floors all the way through the whole store. It has a very dirty nasty smell when you walk in the store. I love the Dollar tree Stores but i cant find my self going back in this store until something is done.. Not Sanatairy at all. Especially now with a pandemic in our country.
pay raise
I have been a part time employee of Dollar Tree for nearly 3 1/2 years now. I am a cashier/ shelf stocker. I am an older employee (63yo) and work to keep myself busy as I am retired after 40 years as a government employee. I enjoy the work most of the time. The employees in my store just got a pay increase as a starting salary. The starting salary went from $7.25 an hour to $9.00 an hour which I think is a good thing . My complaint is that even though I have been an employee for nearly 3 1/2 years my pay increase went from $7.80 to $9.00. As a long time employee I feel I should have gotten more of an increase in salary that an employee who is just starting at Dollar Tree! Thanks for reading this.
Sincerely,
Douglas Kakuk
Complaint against store manager (Bronx location 867 Longwood Avenue)
On 4/9/2021 at about 12:30 pm I was shopping at 867 Prospect Ave when one of your employees started telling contomers to vacant the store due a a gas smell. I proceeded to the check out line to purchase my items when I noticed customers coming into the store. Your store manager "stephen" was at a register so i asked from the line if we still needed to...
Read full complaintManager At Dollar Tree
Concerning Your Bacons Bridge Store In Summerville S.C---Your Manager Miss Kim Takes 3 to 4 Days Off A Week Calls The D/M Saying She Is Sick. On 4/5/21 She Called Manager On Duty Miss Ashely Saying She Is Tired And Will Not Be Coming In. Employees On Duty 1 Cashier I Stocker Miss Ashely Manager On Duty---Truck Arrived Around 9.30am Manager Ashley Said She Cannot Receive It, To Do So She Asked The Stocker To Clock Out And Go home Some where around 09.45Am. She Refused To Accept The Truck. Lost Of Company Money. Hence The Reason The Store Is Never Fully Stock And Staff.---N. B The D/M Do Not Seem To Be Able To Control Manager Kim Sad To Say.
Desired outcome: D/M Informed NO ACTION TAKEN
Filthy store...
This is the most nasty, filthy store i've ever been in... And it's only been opened a few months! A brand new store! Black markings on the floors, all throughout the whole store... Looks like poop! Products are all laying over the aisles... I'm including pictures... It seems like this store is managed by lazy children... Clean up your store... The old...
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