Dollar Tree
reviews and complaints

The store is very dirty, the shelves are about empty and they are all rusty and sticky from products being on them. There is junk and dirt all over the floors all the way through the whole store. It has a very dirty nasty smell when you walk in the store. I love the Dollar tree Stores but i cant find my self going back in this store until something is done.. Not Sanatairy at all. Especially now with a pandemic in our country.

I have been a part time employee of Dollar Tree for nearly 3 1/2 years now. I am a cashier/ shelf stocker. I am an older employee (63yo) and work to keep myself busy as I am retired after 40 years as a government employee. I enjoy the work most of the time. The employees in my store just got a pay increase as a starting salary. The starting salary went from $7.25 an hour to $9.00 an hour which I think is a good thing . My complaint is that even though I have been an employee for nearly 3 1/2 years my pay increase went from $7.80 to $9.00. As a long time employee I feel I should have gotten more of an increase in salary that an employee who is just starting at Dollar Tree! Thanks for reading this.

Sincerely,
Douglas Kakuk

Concerning Your Bacons Bridge Store In Summerville S.C---Your Manager Miss Kim Takes 3 to 4 Days Off A Week Calls The D/M Saying She Is Sick. On 4/5/21 She Called Manager On Duty Miss Ashely Saying She Is Tired And Will Not Be Coming In. Employees On Duty 1 Cashier I Stocker Miss Ashely Manager On Duty---Truck Arrived Around 9.30am Manager Ashley Said She Cannot Receive It, To Do So She Asked The Stocker To Clock Out And Go home Some where around 09.45Am. She Refused To Accept The Truck. Lost Of Company Money. Hence The Reason The Store Is Never Fully Stock And Staff.---N. B The D/M Do Not Seem To Be Able To Control Manager Kim Sad To Say.

I want to make your corporation aware of an incident that occurred o n 4/6/21 The two store managers, Christina Crowley and Dani (Hebert), were seen by myself locking the front door of the store at 829am as another employee (my daughter) was being dropped off for her 830am shift. Christina and Dani then got into a vehicle with a Newport employee, Courtney Farrar, and drove to the back of the building. Both managers saw that the employee being dropped off but made no attempt to communicate with her. After waiting 10 minutes the employee left as I work for the state and could not wait. Christina and Dani did not return to the store until 845am; at this time Christina contacted the employee who had left and said that they had gone to get bleach boxes. Christina then continued to send the employee sarcastic, unprofessional messages through social media.

While I do not expect a response or resolution I feel that it's important that regional managers be made aware of some very unprofessional behaviors conducted by their store managers and employees.

On April 8th at 8:02 am, I was waiting for Dollar Tree on Camp Street, Olive Branch MS to open. While waiting an employee was banging on the door trying to get them to let him in. He said you will need to wear a mask or they will get all over you. I walk in a young black woman (don't know who she was) came over to me and said you have to wear a mask. I told her that she was breaking my rights. Mississippi does not have a mask mandate! She told me she didn't care and if i didn't put one on or get out of her store. Her rudeness over this and the fact many times I have seen maskless people in that store. I felt attacked by her. if this is the way you run your stores. I had been in Walmart and Kroger that morning without a mask and was never approached by anyone just smiled at. People will stop coming there to shop! i WILL

Peggy House

I bought a plastic table cloth, napkins and cocktail napkins at Dollar tree. When I showed the color to my wife she said no, won't go with the rest of the decor for her dinner party. I went to the Dollar Tree at near 20th and Federal highway in Boca Raton to exchange for a different color (packages were unopened). I first went to the managers office and said I needed to exchange for a different color. He said go to the register and they will have to do it. I got the colors I wanted, took it to the girl at the register and she refused, saying the general manager said there can be no refunds or exchanges. I asked why that would be and she replied "because of COVID". I said to her that the manager told me to go exchange at the register and she said NO. Very poor image for Dollar tree! I am very angry.
Kirk Smith MD at [protected]@aol.com or [protected]

I visited store #4484 on 3/29/2021 and the cashier, Jenna, was very inappropriate in front of customers. She was complaining about her manager and how she is walking out on the job on her break. She did not speak to the customers at all, rather she scanned everything while continuing to complain about the job. I could tell the woman in front of me was also very annoyed with the unprofessional behavior displayed. There was also inappropriate language being used. If my children were with me, there would have been a problem.

Hello,
I wanted to write a complaint about an incident I had with a worker at the dollar tree on 57 in liverpool NY 13090. I am not sure of her name, which i apologize for, but she is an older woman with short brown hair. Probably in her 60's or 70's. When I say I have never had worse customer service, I mean NEVER. I placed all my items down and told her I was quickly going to grab a balloon while she started scanning all my items. She quickly snapped at me, and then continued to throw my items back at me saying " She didnt have time to wait around". I calmly explained that it would take 3 seconds and i would be back by the time she was done scanning. She then gave me attitude and said she " would get a line and didnt have time" Finally I just told her to ring up my stuff and not to get the ballon. Not only was she absolutely rude she actually threw items back at me to the point they fell off the counter. And as she bagged my items she kept making rude comments and throwing my items in a bag. I have never in my 29 years of life ever taken the time to write a complaint, but this was ridiculous. To the point where I went in the next day to get a few items and left when I saw her on cashier. I will no longer use the store while she is working.

I live in the Gulf Coast area of Texas, exactly in the Angleton, Lake Jackson, Freeport area. We do not have any storage containers or baskets in this area. Could you please send storage containers and baskets here. I saw where on line some stores had the pastel ones and I fell in love with them but alas, this area has none including Houston. I would your attention to this matter

I work at Dollar Tree #1969 and have been there for nearly 4 years. Very recently it has become incredibly apparent that a newly hired Assistant Manager has "it in for me". I've been threatened by this same asst. mgr. when she said "Be careful who you throw under the bus". I'm in the dark about what she even means. I've had multiple complaints about her from customers...she's got to be the very most unprofessional person in a position of leadership than I've ever been unfortunate enough to come across. I guess now we're gonna see if Dollar Tree stands by their cashiers, or if asst. mgrs are just allowed to degrade, insult, threaten cashiers...we'll see

1. Why do you no longer carry Icy Drops breath drops?
2. In December I put a bottle of bleach on the counter at a Dollar Tree store. The cap was loose and spilled all over my hand, and the sleeve of my jacket. I was not allowed to use the restroom due to Covid restrictions. The manager offered me hand sanitizer to clean the bleach off my hand. How stupid. I ended up having to go to a Walmart that was nearby to wash my hand, UNACCEPTABLE. There are exceptions to every rule. My husband called and spoke with someone who said they would send something as compensation for the ruined jacket. Nothing ever arrived.
3. Yesterday I bought a spray bottle of some cleaner, along with a number of other items. I put the bags, my purse, and my phone on the table when arriving home. A few minutes later I went to put the items away, only to find once again a loose cap on the cleaning solution allowed the cleaner to spill, getting liquid in my phone.
4. The rudeness of 2 associates at the above mentioned store yesterday was unbelievable.
5. My 2 trips to Dollar Tree have cost me about $60.00 to replace the jacket, and to fix my cellphone.
6. I have been on hold for almost 50 minutes with Dollar Tree customer service to address these problems. What is the automated system at Dollar
Tree? Is it a call back system. Not explained in the recording while one is on hold.
Why is there no email customer service?
I am a stock holder, but maybe not for much longer.