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CB Retail Stores Dollar Tree 315 Mason Rd, Katy, TX, 77450, US
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Dollar Tree
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Dollar Tree company logo

Dollar Tree

315 Mason Rd, Katy, TX, 77450, US
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1 complaint
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Working hours
Mon
8:00 am - 10:00 pm
Tue
8:00 am - 10:00 pm
Wed
8:00 am - 10:00 pm
Thu
8:00 am - 10:00 pm
Fri
8:00 am - 10:00 pm
Sat
8:00 am - 10:00 pm
Sun
9:00 am - 9:00 pm
ComplaintsBoard
N
6:08 pm EDT

Dollar Tree - Refused service during store hours

On the night of April 22, 2021 @ 9:54, I'm excited to pull into Dollar Tree parking lot on S. Mason Rd in Katy, TX. because I'm just in time to get the one item I needed. Unfortunately once I reached the doors of the store, they did not open and the two young men inside ignored my knock and my eye contact. The younger of the two was standing at the register and moved to the balloon location where the second gentlemen was standing. I walked further down the sidewalk to get closer to where the gentlemen were standing and make motions/verbal cues that it was not ten o'clock yet. There was at least five minutes left for me to go the exact location of pop rocks candy and check out. I needed that specific candy for my students the next day. They enjoy them as rewards for working hard throughout the day and I only had three packages left from my last purchase at this store.
The two employees that night, simply kept talking and didn't make one move to check the time, respond to me, or allow the shopper to purchase their need during business hours. It was truly frustrating to be treated so insignificantly when my purpose was to help others.

Desired outcome: an apology

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Howard Lee Radford
Cordele, US
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Apr 25, 2021 11:32 am EDT

Are you absolutely sure you were there before 10pm, 6 minutes isn't alot of wiggle room if you were off.