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CB Retail Stores Dollar Tree 867 Longwood Ave, Bronx, NY, 10459, US
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Dollar Tree
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Dollar Tree

867 Longwood Ave, Bronx, NY, 10459, US
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1:55 pm EDT

Dollar Tree - Complaint against store manager (Bronx location 867 Longwood Avenue)

On 4/9/2021 at about 12:30 pm I was shopping at 867 Prospect Ave when one of your employees started telling contomers to vacant the store due a a gas smell. I proceeded to the check out line to purchase my items when I noticed customers coming into the store. Your store manager "stephen" was at a register so i asked from the line if we still needed to vacant the store. His response to me was "if I needed to leave the store we would not be in the there". I immediately felt disrespected and not valued as a customer in your store because the question only requied a yes or no answer. Other customers on the line was also applauded by his response. I got off the line and continued to shop. Once I got back on the line to check out your manager was still at a register so I let him know that his response was disrespectful. That caused us to have some words between us. His response was to not to provide service and to call 911 for me toleave the store. I was not belligent towards your employee and didnt deserve that treatment. He also included that i am not to return for any future shopping. I quietly waited for the police to arrive and he both spoke to the officers. Even they understood how i felt as a loyal customer. I would like to mention that "stephen has a bad deposition to be in Management and this is not the first time i have observed his behavior and response towards customers. I am for displinary actions to be taken immediately. I will be awaiting a response to this matter. You can contact me at [protected]/[protected]@yahoo.com my name is Andrea Germany

Desired outcome: Displinary action be taken and retraining on customer service

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