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Dollar Tree

www.dollartree.com

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1.1

Overall reputation rating based on reviews and complaints

Dollar Tree earns a 1.1-star rating from 4 reviews and 2989 complaints, indicating that most bargain shoppers are dissatisfied with their purchases.

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Dollar Tree Complaints Page 28 of 150

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10:24 pm UTC
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Dollar Tree Service and Dirty Store

Moving from MN to NV I went to the Dollar Tree in Pahrump, NV. Nothing can describe the dirty store, the lack of cashiers and the disgusting condition of the bathroom.
I've shopped at Dollar Tree in many locations in MN and never had to be 9 in line for the single cashier. When there were several more in line behind me, some people dropped their items and walked out.
I couldn't believe a store would have one employee on a Friday when it was so busy. If I hadn't spend so much time picking our special greeting cards and other items I also would have walked out.
The few time I've been in this store, it is always the same with aisles blocked with boxes of merchandise to be shelved and floors that looked like they hadn't been swept in weeks.
I have tried to call a manager but the line is either busy or goes dead after I'm on hold.
It is a sad thing that General Dollar and Family Dollar are getting the business since everyone complains about the lack of management, cashiers and the blocked aisles.

Desired outcome: Clean up the store and fire this manager and hire more help.

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5:25 pm UTC
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Dollar Tree Trash in parking lot

Trash and broken glass is all over the parking lot. When I asked the clerk, Why wasn't there a trash can outside? She replied, " we are not allowed to have one. We live in a clean neighborhood and it is an eyesore to see all the trash in the lot let alone flatten my tires with the glass.
Is there a reason why Dollar tree cannot have a trashcan?

Desired outcome: Allow the store to have a trash can outside.

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8:47 am UTC
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I shop at this location frequently since it is very close to where I live. I went to here last night on a whim, 6/10/21, after realizing I needed something. I was happy to know that I has 17 min to get there before they closed at 9pm. When I arrive I had 12 min to shop, however there was a clerk standing at the glass doors refusing to let me in. She...

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4:37 pm UTC
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We have visited the Milan, Tennessee store a few times and out of all of the Dollar Trees stores that we have been in this one is by far the worst one. It is horrible, trash everywhere, carpet filthy, merchandise all over the floor that you have to watch where you walk to keep from stepping on it, shelves not stocked, shelves empty, very little merchandise...

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4:36 pm UTC
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On 6/9/2021 at Dollar Tree store 3040 at 1524 E. Joppa Rd. in Baltimore Maryland the following incident of extremely poor customer service occurred. At approximately 2:30 p.m. I got in line behind 5 other customers and eventually 5 others behind me for the one cashier that was open. Another employee who was later identified as Jacob Tew was assisting a...

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3:40 pm UTC
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Hello, Usually, I enjoy shopping at the Dollar Tree in Peekskill, NY. Thank you for all the times I have shopped here, checked out and appreciated a good experience. Today was not a good experience and I spoke to the manager who was not receptive to my concerns. This occurred today 6/9/21 at approximatley 1:00/1:15pm. I later found out the manager's name...

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2:53 pm UTC
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6/8/21 Purchased strainer and 2 pair sunglasses; Paid cash $3.25. Got to car and noticed one pair of sunglasses was scratched; I had already removed tags. Took glasses and receipt to cashier. She said she could not give refund, but could exchange. Said, "Didn't you notice they were scratched before you bought them? I said apparently not. I got my other pair...

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12:22 pm UTC
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Dollar Tree Customer Service

My husband went to your store in Sapulpa, Ok, on Taft, on Monday, June 7 at approximately 4:30.. We shop at this store several times a week and have never had a serious complaint. The store is usually clean and the cashiers are helpful and friendly. I sent my husband to the store to get
1 helium filled balloon for an object lesson for Vacation Bible School at our church. The cashier, a young male, advised my husband that they are not filling balloon today. My husband said that he would just take one that is already filled. The cashier told him that he is not selling any balloons today, "Those are all for display." I was livid and still am.

No more needs to be said as I know you realize the stupidity of that statement. I would like this young man retrained in customer service at the very least.

Desired outcome: Retraining cashier

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12:52 pm UTC

Dollar Tree About the staff being under the influence of something

Tuesday, June 1, 2021, I went into Dollar Tree on Airdepot. One cashier about 7 people in line. The cashier kept answering the phone and talking on the phone while people were waiting in line to be checked out. The cashier was slurring her words and moving funny. I asked her if she would get off the phone and checks us out. I also made a comment that she looked like she was under the influence. She got mad and told me to get out of her line and I told her that I need the stuff I am buying for her to check me out. She said no I am not I go to grab my bag and she called me a [censored]. The lady behind me told her to check her out meaning me. The cashier left the register. I do not know where she went because I grabbed my stuff and left.
June 5, 2021, I went back into the store to buy a toothbrush, and the same girl was working with a long line of people in line. I asked one other lady if she could open a register. She opens another register and the same girl with blond hair motioned at her and said there she is. That brown-haired lady came and told me that they couldn't wait on me because I accused them of being on pills. These two ladies look like they are under the influence of something. I threatened them with a hair follicle test. Something needs to be checked into.

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8:25 pm UTC
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Store# 4200 Niceville Florida Date 6/05/21 time 16:17 and 16:18. Sales Associate Amber and the Assistant Manager. I have never in my life been treated as bad as I was treated by these two. I have been a Manager and worked customer service many many years and my training taught me to never treat a customer like this. They hollered at me really bad in front...

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4:32 pm UTC
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Dollar Tree Clerk being rude

05/28/2021 date of incident
Store number 6941 Guthrie, Ok 73044

I asked the clerk to double bag my pops, so the bags would not bust when I was carrying the pop to my car. she stated she was low on bags. I informed her if my pops burst from the one bag I was going to bring back my pop and report it to the manger. So she got smart and said ok her some bags she threw them at me and told me to bag my on pop. The bags did break and I almost drop my pop before I got to my car. I try to show her the bag had broke. she was out side talking to her manger on her telephone. She told the manager a lie trying to cover her self. I feel that if she had gave me the bags this could have all been avoid. Now the manger is trying to bar me from the store. I need the store manger supervisor to contact me. Let's talk about this incident.

Desired outcome: Discuss the issue

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steadye
Markham, CA
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Jun 05, 2021 9:34 pm UTC

It is shocking that a person who is old enough to drive mistakes being told they ran out of bags as rude. If they ran out of bags, they ran out of bags. I am glad the manager is sticking up for the employee.

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9:26 pm UTC
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I entered the dollar tree on Green Bay road in Kenosha, WI on Wednesday June 2nd 2021. There was a hand written sign in permanent marker stating "we still require masks." Following the most recent state and federal guidance, I did not wear a mask. I was followed around the store by the manager, Sabrina, saying I needed to wear a mask. I said no, the latest...

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9:03 pm UTC
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Upon placing my items on the belt the glasses fell over because the cashier did not turn the conveyor belt off. I was never greeted by her. Once the glasses began to fall she says to me "most people wait until they are paying attention to put items on the belt." I said excuse me? She repeated herself. That infuriated me. After much back and forth I asked...

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6:27 pm UTC

Dollar Tree The conditions of the store

I recently went into the dollar tree in Portsmouth, NH and was appalled at the conditions of the store. The rug didn't look like it had been vacuumed, the aisles had debris on both sides, the entry way floor was filthy, and the restroom was discusting. The floor didn't look like it had been cleaned in quite some time. This is the second time I've been in that store where the conditions were so poor. Not planning on going back in there anytime soon.

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4:12 pm UTC
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Good Afternoon! I shopped at your store on 05/27/2021 @ 1140 Smallwood Dr W Ste A Waldorf MD 20603. On the day I have purchased an gift bag and tissue paper to put my niece birthday gift in in. At the time I was with my other two nieces as the was shopping as well. With a lot of things going on and my personal life been under a lot of stress son been sick...

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4:05 pm UTC
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The store located at 12002 Indian Rocks Road (corner of Indian Rocks Road & Walsingham) in Largo FL looks like it could use some support. The stock carts are always in the way & the shelves look like there is never enough product stocked. I have been going there for 15 years now. It didn't use to be that way. I used to go there and could always find what I...

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3:12 pm UTC
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Dollar Tree Employee Zaniyah and the manager of store number 5927

I purchased a couple of shower rings on 5/22/21 at 18:45 pm. I was not given the correct change. While it was only a penny short I would have appreciated if the clerk had told me beforehand that she did not have any pennies instead of assuming that I could not count. When I asked for it she was insulting and yelled to the person I believe to be the manager that I wanted my penny. He threw it at her and she dropped it in my hand. Yes, I am aware that a penny is small change, however, it was mine and I did not appreciate the manner in which I was treated.

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Howard Lee Radford
Cordele, US
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May 25, 2021 3:37 pm UTC

Are you sure she didn't ask you if you wanted the penny? I've had customers who I told them I didn't have any pennies if they wanted it and they say no, then when they count their change they overreact not realizing they already said no. I usually assume they thought I was asking if they wanted their receipt.

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Howard Lee Radford
Cordele, US
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May 26, 2021 5:13 pm UTC
Replying to comment of Howard Lee Radford

I just asked if you were sure she didn't tell you about the penny being this kind of overreact to my simply question means you probably weren't paying attention and don't actually know. If you knew you would have simply replied, yes I'm sure she didn't ask if I wanted the penny or you wouldn't reply at all.

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12:10 am UTC
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Dollar Tree Green Dot Card

I went into store #2576 to put money on my card. After waiting over 5 minutes for management I was told I needed cash and an ID. I said ok because I had both. She asked how much, I told her, she then says she has to call her D.M. for approval. Again I say ok. She's comes back I give her my money she then says she has to call her manager. She leaves again, then comes back and says she can't because my money wasn't real, "the face is off center". She said her and the DM agreed the money wasn't real and to not accept it. Handed me my money back.
Her name is Linda Davis her DM is David Cain. This happened around 8:30pm on Monday, 05-24-2021.

Desired outcome: Anything reasonable

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Howard Lee Radford
Cordele, US
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May 25, 2021 3:30 pm UTC

If the face is off center then it's fake. The US Treasury is probably the only office you can guarantee perfect quality control. Take it to a bank and they will contact the local police department.

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Author of the review
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Juju2017
Fort Smith, US
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May 28, 2021 5:01 pm UTC
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Replying to comment of Howard Lee Radford

On all the $100.00 bills the face is off centered, its closer to the left than the right. Plus I had just gotten it from the bank.

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Howard Lee Radford
Cordele, US
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May 28, 2021 5:56 pm UTC
Replying to comment of Juju2017

Then go back to that bank. It sounds like you are in denial about the fact that these bills are counterfeit, but if you stack a real bills together they will always 100% be exactly the same. They will not be off center by a single pixel or 1/24 of an inch.

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1:47 am UTC
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I been to a lot of dolled tree stores in Denver CO. I was at one today that was disgusting. First when I walked in I almost walked out. The floor had TRASH all over. Throughout the store. Nothing was organized books just scattered on the shelves and even on the floor. Gift bags hanging off the hooks or laying on the shelf. Toys??? Don't know what to say. In...

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1:58 pm UTC
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I just witnessed the most egregious behavior from one of your cashiers that I have ever witnessed in my life. A mother came into the store to confront the cashier about calling her son fat and telling the child when he asked where the sodas were kept in the store and the cashier responded "you're too fat you don't need any soda". The mother was angry but...

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About Dollar Tree

Dollar Tree is a retail chain offering a variety of products priced at $1 or less. Their inventory includes household items, cleaning supplies, party essentials, seasonal decor, and snacks. They cater to budget-conscious shoppers seeking value for everyday goods. Services include in-store shopping and online ordering with in-store pickup options.
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