Lidl Digital International

Paphos tomb of the king's road store never has the food offers, always plenty of overpriced clothing and other goods. Went to store for opening and didn't get a single food offer! Only item on offer I got was kitchen knives. Also it never has any cat food, especially the the 4pack of cat mousse, treats, 6 packs of tinned food, pouches, biscuits and litter, in fact the whole range! Dog section is always full. Don't you like cats? Ask the management and all you get is a shrug of the shoulders. I know what I'm talking about as I am an ex supermarket manager with 20 years experience, as we used to say, don't give me excuses give me solutions! Deplorable service!.

Bought a pair of boots from your larnaka store, they did not fit, so imeadiatly returned Them, only 30 mins later, unfortunately my 76 year old husband had lost the receipt, thinks he put it on the shelf as we were leaving. The manager told us we needed the itemised recite, my husband only keeps the card receipt for his banking. He did look for the receipt in store, and was very embarrassed, I was embarrassed for him, then he left. We now have a pair of snow boots that don't fit, can you help us please, my husband is reluctant to return to the store, thankyou

I am an English visitor. I have just returned from shopping at your store in Veliko Tarnovo. After unpacking my groceries and checking the reciept, I noticed that I was overcharged. Among other things, I purchased 6 cans of Baked Beans. But I was charged for 15 cans. How can this happen? Something is wrong, either with your staff, or with your checkout.

This was sent to hotline@lidl.bg - Along with my reciept.
I recieved this in reply - We would like to offer you a refund to the value of BGN.

No mention of how much refund...

When I queried this, I was told that the manager is in the shop now.

Am I really expected to rush up to the shop to collect my refund (of whatever it is) right now?

I have already been inconvenienced enough.

Visited Lidl's Port Talbot store to purchase a long reach hedge trimmer. Found only one was left on display, which had been opened, parts removed and put back incorrectly, and the packing box was torn right across the top.

Not wanting that item in case damaged or parts missing, took to the checkout and showed the operator the torn box, and inquired if any more were in stock. Not being sure, he called a manageress on his system. When she arrived, I showed her the damage and inquired if any more were in stock, and she replied that there weren't. As I needed the item, I inquired if I could have a small discount due to the damage on the box, and because it had been opened etc. She refused this insisting that the item was new, and it was up to me whether I wanted to buy it or not.

She subsequently then stated, a number of times in front of customers and staff member that she had seen me rip the box in any case (suggesting I did it to get a reduced price).

Appalled at this totally false allegation, I later made a complaint to Lidl Customer Services (CS), and was told it would be looked into, and dealt with within 14 days. After 14 days had heard nothing, phoned CS again, who apologised, saying that the as regional manager had tried to contact me but didn't have my phone number. CS persuaded me to give them additional time to deal with the complaint, and I agreed to another seven days. I provided my phone number to enable the regional manager to get in touch with me.

Over a week later, again still not heard anything, and phoned CS again, who again apologised. They said they would contact the regional office to ask them to phone me the following day to discuss the outcome/progress of my complaint. At the end of the following day, again still not heard anything, so am instigating a legal action against the manageress for defamation and stress caused. I initially advised CS that I would be satisfied, as a resolve, to receive a written and verbal apology from the manageress.

I only know the first name (Nicola) of the manageress, from her ID tag, and ideally will need her surname for my claim to be delivered. However, CS will not disclose her surname to me. The claim can still be delivered, but easier if the recipient's full name is known.

After the initial encounter in the store with the manageress, I did later purchase the item with the torn box etc, as I needed the garden tool, and also to use in evidence, in case the matter went to court.

Two points come to mind in this case...

1.
I showed a check-out staff member the torn box etc before the manageress was called

2.
If the manageress seen me tear the box, as claimed, it must have been before I took it to the checkout, and so why didn't she approach me about it then, ie. on seeing a customer deliberately damaging a store item. Also, why she didn't alert store security. The answers will come to light in court.

Lidl Cyprus repeatedly advertises items as weekly or daily offers which are inexistent even if you go when the shops open.
Today I saw a silvercrest portable charger. The store opened at 8:30am and I have visited the store at 10:00am.
I was informed that the item is sold out. I have visited another store 10 minutes later and I was told the same thing.
This is not the first time happening with Lidl company.
This practice is against European Union regulations which do not allow a merchant to have an offer without the appropriate stock to cover the offer dates.

The following products were bought from various LIDL outlets in Malta. They were expired, despite having a correct, valid expiry date !
Cashew nuts, found soft, without flavour
Floreyals wet baby wipes found completely dry !
Fresh / whole chicken turned to green after two days !
Philadelphia type spread, also turned green with mould and similar substances !
Rumours has it that LIDL Malta has no proper storage facilities and products are kept in the sun !