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Offer availability
Paphos tomb of the king's road store never has the food offers, always plenty of overpriced clothing and other goods. Went to store for opening and didn't get a single food offer! Only item on offer I got was kitchen knives. Also it never has any cat food, especially the the 4pack of cat mousse, treats, 6 packs of tinned food, pouches, biscuits and litter, in fact the whole range! Dog section is always full. Don't you like cats? Ask the management and all you get is a shrug of the shoulders. I know what I'm talking about as I am an ex supermarket manager with 20 years experience, as we used to say, don't give me excuses give me solutions! Deplorable service!.
Desired outcome: Stock availability
Return of boots
Bought a pair of boots from your larnaka store, they did not fit, so imeadiatly returned Them, only 30 mins later, unfortunately my 76 year old husband had lost the receipt, thinks he put it on the shelf as we were leaving. The manager told us we needed the itemised recite, my husband only keeps the card receipt for his banking. He did look for the receipt in store, and was very embarrassed, I was embarrassed for him, then he left. We now have a pair of snow boots that don't fit, can you help us please, my husband is reluctant to return to the store, thankyou
Desired outcome: Just our money back or credit
overcharging
I am an English visitor. I have just returned from shopping at your store in Veliko Tarnovo. After unpacking my groceries and checking the reciept, I noticed that I was overcharged. Among other things, I purchased 6 cans of Baked Beans. But I was charged for 15 cans. How can this happen? Something is wrong, either with your staff, or with your checkout.
This was sent to hotline@lidl.bg - Along with my reciept.
I recieved this in reply - We would like to offer you a refund to the value of BGN.
No mention of how much refund...
When I queried this, I was told that the manager is in the shop now.
Am I really expected to rush up to the shop to collect my refund (of whatever it is) right now?
I have already been inconvenienced enough.
Is Lidl Digital International legit?
Lidl Digital International earns 91% level of Trustworthiness
Perfect Trust Endorsement: Lidl Digital International achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Lidl Digital International. The company provides a physical address, 30 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Lidl Digital International's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Lidl.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Lidl.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Lidl Digital International as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up Lidl Digital International and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Lidl Digital International has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Lidl Digital International protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Lidl Digital International. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
falsely accused of damaging stock item for gain
Visited Lidl's Port Talbot store to purchase a long reach hedge trimmer. Found only one was left on display, which had been opened, parts removed and put back incorrectly, and the packing box was torn right across the top. Not wanting that item in case damaged or parts missing, took to the checkout and showed the operator the torn box, and inquired if any...
Inexistent offers
Lidl Cyprus repeatedly advertises items as weekly or daily offers which are inexistent even if you go when the shops open.
Today I saw a silvercrest portable charger. The store opened at 8:30am and I have visited the store at 10:00am.
I was informed that the item is sold out. I have visited another store 10 minutes later and I was told the same thing.
This is not the first time happening with Lidl company.
This practice is against European Union regulations which do not allow a merchant to have an offer without the appropriate stock to cover the offer dates.
Hello, I have just been to your store in larnaka, I bought a pair of snow boots€19.99, unfortunately my husband threw the itemised part of his recipe away, he only keeps the card receipt for his banking. The boots did not fit, so we returned to the shop 39 mins later, they had no bigger sizes.my husband looked for the receipt in the shop, but could not find it, I am very disappointed with the service, the lady on the till was the same person who served us 40 mins before. I now my husband should not of thrown the receipt, we will not do it again, can you help me please .
I am living in Cyprus for more than 3 years and I like the commercial concept of Lidl - selling good quality for less, without spending much attention on organizing and presenting the goods.
However, after extensive shoping in different shops in Cyprus, including Lidl branches in Larnaca, Protaras and Paralimni, I can testify that without any doubt, the "winner" for THE WORST SHOPPING EXPERIENCE title belongs is the Lidl branch in Paralimni.
The ruling atmosphere in the shop is mostly of angry, rude and unpolite employees, shouting arround, not answering any questions or complains, driving their carts without any attention to the customers as they work in a warehouse, not in a decent shop... Almost at every visit I have encountered unpleasant incidences such as refrigerator shutters being "automatically, accidentally" closing on me, hitting me in the head while picking up goods from the fridge, cashiers totally ignorant or unwilling to speak English and ignore your questions or requests, store manager who have never apologised to me and started shouting in Greek after I have complained about the fridge incidence and many more.
I would rather go to a different shop to avoid being in the stressful and unhealthy atmosphere of this store...
Alex
[protected]
Expired Food & Toiletries
The following products were bought from various LIDL outlets in Malta. They were expired, despite having a correct, valid expiry date !
Cashew nuts, found soft, without flavour
Floreyals wet baby wipes found completely dry !
Fresh / whole chicken turned to green after two days !
Philadelphia type spread, also turned green with mould and similar substances !
Rumours has it that LIDL Malta has no proper storage facilities and products are kept in the sun !
Overview of Lidl Digital International complaint handling
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Lidl Digital International contacts
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Lidl Digital International phone numbers1800 201 0801800 201 080Click up if you have successfully reached Lidl Digital International by calling 1800 201 080 phone number 0 0 users reported that they have successfully reached Lidl Digital International by calling 1800 201 080 phone number Click up if you have UNsuccessfully reached Lidl Digital International by calling 1800 201 080 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling 1800 201 080 phone numberIreland+49 800 435 3361+49 800 435 3361Click up if you have successfully reached Lidl Digital International by calling +49 800 435 3361 phone number 1 1 users reported that they have successfully reached Lidl Digital International by calling +49 800 435 3361 phone number Click up if you have UNsuccessfully reached Lidl Digital International by calling +49 800 435 3361 phone number 0 0 users reported that they have UNsuccessfully reached Lidl Digital International by calling +49 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Lidl Digital International emailsinfo@lidl-shop.de100%Confidence score: 100%Support
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Lidl Digital International addressStiftsbergstraße 1, Neckarsulm, 74172, Germany
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