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Dollar General
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1.2 3833 Reviews

Dollar General Complaints Summary

189 Resolved
3637 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3833

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6:10 pm EDT
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Dollar General Customer service response

I was injured in a fall at your store in Orange Beach Alabama (store number16294) and I have not received a response since filling out the incident report. I fell on an uneven sidewalk at the unmarked curb. The store manager was very understanding. I am mostly healed except for my sprained wrist and two fingers on my right hand, my glasses were totally smashed. I have been given a reference # [protected] and case number 0568613. It happenedon 3/3/2024 (Sunday0

Claimed loss: $500 for a new pair of glasses. My medical doctor visit was covered except $45 deductible.

Desired outcome: I have gotten no answer from multiple calls to Risk Management [protected].

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12:40 pm EST
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Dollar General Wrongful termination

About or around 3/2/2024 a guy bought several gift cards to load money upon buying cards he was speaking with mod expressing how he just moved up here and worked for dg and was looking for a store to transfer to. He knew the system, the store and how the cards were when they didnt go through. So the guy loaded the cards several of the cards with 500.00 each on the card when a big amount is being you have to call for manager so the mod came and turned the key so transaction could go through, the cards was authorized except it was a issue with one of the cards and I called the mod she came touch something and everything was fine they went through. I always keep any slip in the event of a decline cc or a return or void just for record until it has been said drawer is fine. At the end of the night after she counted the drawer she said it was cool no issues. All week I have been at work and again drawer been fine when I get to work on 3/06/2024 I was called to the office told I was terminated because the guy was a scammer but how? He gave me money that for some reason the gm says that she cant see on camera and not understanding that and then says that it was 2900 short how he spent 2000 so where the other coming from then she says the mod was fired but I text her and she was still employed and acted as if she didn't remember the guy but that day before she asked about him and his employment so why am I fired and she is she still employed and why its a extra 900.00 added on and why for some reason this camera not showing certain things and why for a whole week almost 2 that nothing said to me because clearly you know the drawer short that night and in the morning but i'm told nothing was wrong with my drawers no days never had a write up or drawer short and that was 8.00 that I figured out because I had the receipt this is humiliating, embarrassing and false accusations there is clearly something fishy going on and I just want my job before I have to resort to lawyer that I really cant afford

Claimed loss: wages

Desired outcome: rehire and look closely at staff

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8:38 am EST
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Dollar General Alcohol and tobacco sold to a minor

I was terminated as assistant store manager for selling alcohol and tobacco to a minor. I've been to court and the judges verdict is to pay $100 to the states attorneys office and do 15 hours Community service. After this is completed, this will be over and not on my record. I contacted my DM, Alex, and told him what happened in court and asked for my job back. He keeps telling me it's a violation. I contacted Regional Manager, Jeff, told him what happened, he sees no problem with me getting my job back. I told Alex what Jeff said and he still won't give me my job back. DM Jackie, for the past year has been telling my store manager to get rid of me. I don't know why. I haven't done anything to her. So I figure she's the one that made me unhireable and actually tells Alex not to hire me back.Jackie is DM over in Jacksonville now.

Claimed loss: I was wrongfully terminated.

Desired outcome: I want my job back

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Update by TB1965
Mar 08, 2024 8:41 am EST

Please review and give me my job back.

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  1. Pros (Advantages)
    1. Wide product variety at low prices
    2. Convenient locations nationwide
    3. Frequent discounts and promotions
    4. DG Digital Coupons for extra savings
    5. DG Brands offer quality alternatives
  1. Cons (Disadvantages)
    1. Limited product quality and variety
    2. High competition from online retailers
    3. Store clutter and disorganization issues
    4. Perception as a lower-end retail option
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12:00 am EST

Dollar General Mixed Customer Experiences at Dollar General

As a frequent shopper at Dollar General, I understand the mixed feelings customers have about this store. While some customers appreciate the friendly service provided by employees like Carla in Columbia, others have faced challenges such as rude staff, cleanliness issues, and stocking problems. It's disheartening to hear about instances where customers feel disrespected or encounter unprofessional behavior. Dollar General seems to have both shining moments of exceptional service and disappointing experiences that need improvement. It's essential for Dollar General to address these concerns to ensure a consistent and positive shopping experience for all customers.

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7:42 pm EST

Dollar General Zero sugar dr pepper 3/2/2024

I am disabled widow I shop at my dollar general every week. Now I am diabetic so I depend on zero sugar dr pepper. I live accross the street and I check the web site before I go! the web site said there were 20 cases at the store! was not any there.. The girl said it was over her head she could not help me! I had a coupon for the dr pepper 3/13 that was also on the web site.. The store had 2/14? what is going on? can I not depend on my web site search any more? this is getting to be a sad world that we are having to live in! dollar general 514 island ford rd maiden nc 28650

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6:39 pm EST
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Dollar General False advertising

DG Market on Joe Batt Road Vancleave MS. I stopped to pick up my husband beer. The sign on a display said a 12 pk of Miller Lite was $9.95. I went to the cooler looking for a case. None in store. However, there were 2 12 pks. label stated $9.95. I go to the register she scan & tells me it’s $28.++. I was stunned & told her the display said $9.95, & led the way for her to see the sign. Lo & behold the manager was called out said something about it being a vendor special. I said, what does that mean to me. I would have to pay the $28.++ as they can’t override or change the price. Horse hockey! I said you better go take the sign down & left. This is what DG doing thinking people won’t notice? How is this right?

Desired outcome: I want an answer as to why you charge more than the sign? Vendor means nothing to me. I’m the customer.

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3:39 pm EST
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Dollar General Horrible contact customer service!

Dollar General did not have sales flyers at their stores this week and the online app did not post the sales flyer either. I contacted their online customer service, and they wanted me to pay $55/month for an answer as to why they did not have any sales flyers either at stores or online! The three DG stores, on Terry Parkway, Gretna Boulevard, and Behrman Highway. AND ONLINE!

Desired outcome: Put out sales flyers at your stores & return to posting your weekly ads online.

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3:41 am EST
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Dollar General Horrible customer service

n March 1, 2024, I went at about 5pm to the Dollar General Store located at 1160 State Rt 5P O Box 151 Elbridge NY 13060. Boy, how Dollar General has fallen. Two clerks working at the store. The first clerk at the checkout was high as a kite. He was wearing three hoodies. Could barely see his face. He was checking out customers at the rate of 1 item every 45 seconds. Very slow. What was up with the hoodies? I know it is hard to find employees but really. The clerk had a very long line because he was so slow. As he was ringing, another employee who I thought was the manager slowly walked by, ignoring the customers and went outside to the front of the store and sat in chairs that were for sale and began to play with his phone. You had to see this guy. Pony tail and nothing on him identified him as an employee. Dressed like a slob. Very sad. I left my items in the store and walked out. Will find another store to shop at. I dare Dollar General to pull the security tape and view this two clowns. Mr. Hoodie, stop smoking the marijuana while you are at work.

Desired outcome: PLEASE PULL SECURITY TAPES

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2:51 pm EST
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Dollar General Lays potato chips

I stopped by the Center Barnstead, New Hampshire store today to buy Lays potato chips. The regular price or at least the price on the paper tag was 2 for $6. Stuck to the shelf was a sticky tag which said the sales price was 2 for $7. I brought it to the male sales clerk of the price discrepancy to which his reply was he could charge the higher price because they didn't set the prices, corporate did. I will file a complaint with the state also.

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8:00 pm EST

Dollar General Your workers lied and on drugs

On the date of February on or about the 13 or 14 their was an altercation that had happened between one of your employees he was pulled out of the store with a shopping cart and proceed to fight the other customers who where trying to leave the store and was asked to see video taping and the video mastery's got errassed and the police was called and when asked for video they could not find the video so I asked for a manager who was the only one on duty was hurt and that's when I found out they were living to me about the tape and he stayed he was on meth and was very roude and told me go find t dog food myself and sent me to the back of the store and told me to find the stairs which their is no stairs their.

Desired outcome: Nothing was done to this worker.

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6:00 pm EST
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Dollar General Prepaid master card netspend

The Yandell Rd Dollar General in Gluckstadt Ms. 02/21/2024 at 2:25 pm I purchased a netspend mastercard and placed $20.00 on it. Proceded to activate it and it said to call netspend. Called netspend and they said the card was not processed correctly and drive back 10 miles to the store and have them call dollar general help desk and re process the card. I drove the miles back. The general manager offered me seeing the amount I wanted to transfer to the card from Cash App said he would personally do it for an ATM fee. I told him no thanks…He said that Netspend does not tell him how to run his store. I had him listen over the speaker phone to the Netspend representative and he still would not help. I became irritated and threatened to call the police because 22.95 had been taking out of my bank that Cash App did not support.

We have a contract I have a receipt and bank statement indicating money was withdrawn and manager will not help. I know its just $22.95 but it is the principal of doing business with a store that is suppose to have more integrity. I also think the general manager is not showing integrity when stating he would do it himself for a ATM fee.

Claimed loss: 22.95

Desired outcome: Either get the card activated or have my money refunded at another Dollar General Store that I trust. The Manager should be discipline. I asked him for his name and he told me he was going to call the cops. I left the store.

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12:12 pm EST
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Dollar General - Service

I'm a disabled VET, either before or after my appointment I always stop in and get what I need, very convenient. Your store is less than a half a mile to the VA clinic. I go in get get what I need and leave. Most recently, I go in and the person at the register tells me that I can not come into the store with my bag, she says I have to leave it with her...

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10:03 am EST
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Dollar General Wrongful termination

My name is Tyshia Harris, and I think that i was wrongfully terminated.

Starting to say... the store manager wanted to make me the assistant manager and the GM Amanda said that i couldnt have the position because i do not own a car at the moment. Now the new assistant does not own a car either but she was givin the position without a car.The store manager started the position without a car. She became store manager in Oct and didnt get a car until dec. I dont think that was fair.

i was terminated, i was going back and forth with a customer and the customer called me a stupid [censored]. i gave him the finger. co-worker at the time Marcus seen me give the finger. he tells the store manager and he tells her if she doesnt go to the gm about it then he would. I was never talked to, a warning or anything. But the manager did just that,. I then got wrote up and suspended. After that I got terminated and wasnt notified until days later. Before I got terminated Marcus (co-worker) says Ty ill pay you 100$ to whoop Malissa's [censored] for me. He also sent the message to the Store manager, and he still has his job. I think all of this is very unfair. Drinking is being done on the job while working. THE STORE IS JUST MESSY. I think the store is Racist. She has had it out for since day 1

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5:36 pm EST
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Dollar General D G not open

Doller General 1520 Madison Rd Beloit Wi 53511
Is not open again to day
It was not open Sunday the 11 [ Super bowel ]
and Monday the 12 Th
And not open again to day the 17 Th
I go there At least once A day Maybe twice [ They may have put out something new ]
I noticed last weekend cars coming and going Sunday & Monday spoke to A couple of people and they were very upset about not being open.
It appears they are having trouble finding someone that wants to work
But they are losing A lot of money
There is A dollar Tree just up the block and that is where we all go if D G is not open
spent 21.02 to day at dollar tree

Claimed loss: no loss to me if they are not open

Desired outcome: Finde someone to run the store and open it up

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11:54 am EST
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Dollar General - Wrongful termination

I was originally a store manager but I was going to moving out of the area and was suppose to move to a state that there was not a Dollar General. So I still wanted to be rehirable if there was a chance that I could ever work for the company again. It took over a month to step me down to assistant manager. The manager that they brought in to replace me wa...

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2:33 pm EST
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Dollar General online weekly sale

Every time I go to a dollar general (especially the store on Armitage ave in Chicago), I have a problem with the weekly sales ad. This week (today) I went there to get 3 six packs of Dr. Pepper soda. The online ad said 3 for $8.00. I was in there for 25 minutes and they couldn't get it right. They told me that it was a Dollar General problem, not theirs. All they could do is ring it up, and if it doesn't ring up right, not there problem. Then they told me if I had a problem with that, to get in touch with DG., and that is what I am doing. I left everything I was going to buy in the cart and said goodbye. This was about 12:30 PM today. If that is how your DG employees feel about a problem when it arises, then you are going to lose a lot of customers.

Desired outcome: Get the sales ad right, and when there is a problem, give the employees the means to correct the problem like almost every other store does.

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1:59 pm EST

Dollar General Wrongful termination

How do I seek to fight my termination?

We got a new SM on a Friday & by the following Thursday I was fired by her. Never worked with her. She never witnessed my work. We talked for less than 5 minutes the day I met her. On the last shift I worked it was with a visiting ASM that I was never even introduced to. She didn’t make any short to speak to me actually. I decided my lunch break time by claiming it myself while she was at the other register helping me finally. I should add that I was never scheduled as cashier with my 2-year SM that I started my employment with because he understood & worked with my health limitations. Anyway.

This visiting ASM takes 7-8 smoke breaks during that 5 hour shift.

At 9:15 I said something to get about it when she was walking in from outside from a break AGAIN. Only because it was running late to start the office work that I ALWAYS did. I just taught the ASM & SM I’ve week prior how to do it. They didn’t know. That’s how responsible for it I was.

The visiting ASM says, no. She MUST do it.

She passive aggressively accused me of stealing money. I. Have. Never!

Sure was on the phone with the SM are some point, I guess. Silence the rest of the time. I show her my bag to check & we leave. Thursday my original 2 year thought she was my friend ASM calls me to make sure I’ll be on time. I get there & am not allowed to punch in. New SM said she overheard me on phone complaining about my back hurting. I don’t complain about my back. Hip, trees. She also said it wasn’t my place to question the 8 breaks taken by visiting ASM. LIED I threw the keys at her after the firing. I did not. I ran that store because the old SM was incompetent. Then u get fired die nothing?!?! For complaining of pain? How do I fight? They never returned the elephants on the store keys I forgot to take off. SM LIED again. Said there never was elephants in there. Another employee bought me one of them. He knows they were there. Do she STOLE them from me. They also owe me for buying the pens that detect fake bills they I paid for.

Claimed loss: $450 in wages $25 stolen property $7 reimbursement

Desired outcome: Want my job that I excelled at back

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5:24 pm EST
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Dollar General - Pampa ranch buttermilk dressing

My wife and I went to dollar general on january 27th 2024 my wife picked up a bottle of ranch dressing to dip her chicken in we just got from the chicken place well we went home and we were eating well she kept saying it didnt taste right well we figured it was because we didnt eat nothing of day but if it wasnt the chicken because a both me and her son...

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3:16 am EST
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Dollar General - Treated unfairly, worked as keyholder but paid as associate, asked for help from dm/hr for fear of my employeement and was terminated a week later

From store #15665, I would like to begin saying thank you for the opportunity, was unexpectedly brief but I learned alot so I do thank you. I was first hired as lead sales associate in hopes to get close to the $12 I had just left from. I lived right next door with a 3 to 5 minute walk. Started out great as most jobs do, and I was quickly to what I...

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2:25 pm EST
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Dollar General - Product and the service received by the manager.

1st thing, is is it OK to have your granddaughter present while your cashing out customers. Not give full attention to the customer being helped. 2nd, never addressing a complaining customer, with any type of greeting, yet greeted outs whom walked in, because we were returning, juices which that have expired by 3-4months and this is the actually manager...

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Dollar General contacts

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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