Dollar General Complaints & Reviews

Have a problem? Contact customer service, submit your complaint, find closest location, or read guest reviews below.

Shopping experience

While visiting a Dollar General in Lubbock, TX, i was accosted by an employee who demanded my backpack.

The backpack in question was my Kate Spade leather mini backpack purse.

I said no, it's my purse and I'm not leaving my purse anywhere. I offered to show her the contents so as to prove that I was not stealing. She refused. The employee said I'd have to leave. I asked, allowing my voice to carry (I'm a trained singer) if every other lady with a purse had to also leave their purse at the register. The employee didn't answer, so I asked again more loudly. She threatened to call the police on me because I refused to give her my purse.

Marni Coleman Red Oak, Iowa store

when shopping in Red Oak Iowa Dollar General I experienced the RUDEST person I have ever seen there was an 80yr old lady who ask for help in the food aisle and this lady with name tag Marni Coleman started asking the lady if she was STUPID or something then she said whats wrong with you I cant understand what you want finally she looked at another employee and said see if you can help this old lady I cant understand what shes wanting. I couldn't believe my ears then I find out she is the manager also.
This behavior is unexceptable and from what I hear the employees and talked to just as bad if not worse.
I wont be going back to this store anytime soon and neither will others I tell about my experience.
There needs to be something done with this manager your just gonna continue losing business and that's a shame I feel sorry for anyone working under her management


At or about 6:56 pm on June 2, 2020 I was visiting your retail store at 1705 Highway 138 Riverdale, Georgia...

Not a complaint but an issue

Ok so in pa and apparently other states you have a sale going on with bali drinks. 2 for 3.00. My issue I am having is your register does not show the sale price it shows 1.95 a piece. It should come up if 2 are scanned 1.50 a piece. So when I explain the sale they have a gard time figuring it out but do give me the sale price. I had on store manager pull the sale off after my purchase. Can you tell me what the issue is and how to resolve it.

Not a complaint but an issue

Dollar General
  • Updated by Johnwanco · Jun 03, 2020

    no that is not true. I will buy 4 botels at 2 for 3 should be 6.00 then 6% sales tax bringing my total to 6.36 but the register will say 7.85 after they hit total. your system is not taking off the 90 cents

  • Ho
    How Rad Jun 03, 2020

    There really is no issue. The problem is if you only buy 1 bottle the price is $1.95, if you buy 2 the register will initially prompt both bottles at $1.95, but will take off $0.90 when the cashier hits the total. Maybe the problem is that the register wont let the cashier or customer know that the sales price difference will come off till they hit total maybe the should have it show the discount at the time the 2nd bottle is scanned, but they don't.

    -1 Votes

Dirty store

I overheard manager talking to exterminator about mice getting into candy. Also the store is messy and some...

Patten Retail Stores

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

About your employee not doing their job.

I was in the Imperial Dollar General in Imperial when we was suppose to have masks on and this drunk girl started running her mouth to my daughter who was waiting for me to pay for my stuff. the girl was using foul language and calling my daughter on to fight. Now Your manager should have stopped them. But no she just stood there and watched her. I asked her to stop and she started on me. I am 72 years old and I ask the manger to stop them. she did nothing. I know you watched the tape and you could not see that when she stepped to my daughter the third time that she was bringing up her arm when my daughter attacked her . I am not defending my daughter but now you have banned her and the other girl started it. The guy that was waiting on us is deaf and didn't know what was going on. The manger should have told them both to leave. We have been going to your store for over 10 years and never had any trouble. I was a manger and I now that she should have stepped in and made them leave. I can't believe how that store is ran. You can't get through the store half the time because there are boxes every where. Get some one in there that can do their jobs. Your employees are always outside smoking when people are waiting in line to check out. We always have to go looking for someone to check us out. These is awful that you staff let a drunk attack a 72 year old lady and just stands there a watch. This went on for a good while. And now my daughter is banned from the store for sticking up for me. VERY VERY SAD that you run your stores like this. And so you know I will be putting this on facebook so all my family and friends know not to use your stores. They are not safe.

Customer service

I was shopping at the Dollar General in Gulfport Mississippi at the store on Dedeaux Rd just before 9. I...

A very rude employee and unethical behaviour

I visit The Dollar General Store #06905, to look for Disinfectant Items, didn't find nothing of those...

Associates do not wear face masks

I live in Amado and am very upset that the associates do not wear face masks. I asked and they said manager...

Michelle, Manager at Bolivar, NY Dollar General

As a healthcare worker, wearing a mask is expected of me. During this COVID19 outbreak, Dollar General ha...

Customer service

Was in dg in humboldt, tn. On mothers day. Line was backed up...10 to 15 some with buggies full... Only one...

Humboldt Retail Stores

Yard crew

I live next door to the Dollar General on Shelby Road in Kings Mountain, NC. The people mowing the grass are...

The employees

I am having trouble with 2 employees at dollar general in barnwell sc one young lady name is Dee an other one...

Appearance of store and employees.

The store on navarre road in richville (canton) ohio is a total joke. The store is dirty. The employees are...

Not enforcing masks

I was recently in 2 different Dollar General stores in my area and despite there being a sign on the door that masks are required in the store, there were customers in the store without masks on. When I asked the cashier, I was told that they can suggest masks but not enforce them being worn. I have a daughter who is immunosuppressed and an elderly mother who I shop for. I cannot risk their health because stores are not willing to follow the state mandated guidelines. I will no longer shop in ANY Dollar General stores until this policy is enforced for my/other shoppers safety. What is so difficult about no shoes, no shirt, no mask no service?

In store service

5/19/2020 went to store 13236 route 31 washington nj, clerk never watches front check out, alway have to yell...

Washington Retail Stores

No masks or gloves

I went to Dollar General this morning and saw 2 employees maskless and gloveless. I thought there was a store policy about this? They are usually good about this there, or have been for the last month or so. And you have customers not adhering to the 6' distancing, and the employees say nothing. I'm a diabetic and around alot of people who are diabetic, one recovering from cancer and brain surgery. Not feeling safe in your store.

customer service unethical behaviour by store associate

on may 16, 2020 at 8;36 am transaction# 890740319218039914510926910419913013321681 my item was # [protected]-105 >35lb dog chow I was a customer in dollar general in which I shop if not everyday but every other day, when an associate name doug spoke with the cashier and said I am so sick of people coming in here asking for something hell if they don't see it we don't have it . then I in turn said no that not good customer service, you don't say that because you may know where the item is located and the customer can't find it, doug in turn said that's why they need to look for it, so I said I don't know who trained you but they trained you wrong and that I have been in customer service all my life and would never say that around your customers, doug said there is nothing wrong with them looking for it themselves, so I ask him is it that you guys have gotten complacent with the way you feel is right or do you just don't know, Until this associate is trained the way he should address customers I think I will shop somewhere else, and if nothing is ever done you will lose more customer like myself. Sincerely
Marian Triplett @[protected]

No masks

Welp no masks are worn in floyd county ky in some of their dg stores We went to several store s and not a...

Manager at your noel dollar general #07813

Been in there several times when she is there and she has been unfriendly to me and I know getting a new...

In The News

Unhappy consumers gather online at and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem