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Dollar General

www.dollargeneral.com

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1.2 8 Reviews 3849 Complaints
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Dollar General Complaints Page 34 of 193

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V
11:04 pm EDT

Dollar General Service

3:30 4/23/2021 Marshfield Missouri
I walk into the store and 21 people in line to check out!
First you Cut Out Local Hilland Dairy and you get so much Crap into a Little Store and No Help?
This has been Sorry for 6 Months I encourage you to get some Help or Everyone will Leave like I had but my Girl needed Something!
This is why I sold my Company Stocks!
Sad Day!

Desired outcome: Hire more people

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8:04 pm EDT
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I visited the Dollar general #19045, 1305 front street Midland TX 79701 at approximately 5:30. I needed some oatmeal as I turned down the food isle I could hear the manager Jessica, yelling on the phone sounded like to her kids, I grabbed another food item and exited the isle, remembering I needed oatmeal I asked her where was the oatmeal and she pointed it...

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C
8:39 am EDT

Dollar General Dollar General on Park Ave Washington Pa 15301

Hello, I used to love going to the Dollar General on Park Ave, But now I can't believe they haven't shut the store down! You can not shop in there because they have boxes piled high in each aisle and nothing is on the shelf for me to buy because its all in the boxes...I loved going to shop there at that one because its close...

Desired outcome: I will not shop there anymore unless this problem is resolved!

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A
3:28 pm EDT

Dollar General Poor Customer Service

I'm so disappointed in the customer service I received at my local Dollar General. There are not many shopping options I'm my town, but I know I will never step foot in another Dollar General again. Not only are you unable to use printed coupons (that a retailer has emailed to you even), the $5 off $25 coupon is crap when it has to be after any other coupons have been applied. The cashier and manager were so rude to me when I was trying to ask questions and explain. None of my other coupons were coming off and the manager wouldn't allow most of them as they were the exact match of what was pictured but still qualified based on the description and was not in the excluded category. When calling customer service line, she couldn't even find where it stated printed coupons are not accepted. When asking about the 5 off $25 she just said to find more items. Seriously?! I can go to Target where I can use my Target Circle, printed coupons plus still get 5% off my purchase using my Target card. Why would I mess with poor customer service and a company that doesn't want to work with their customers? No thanks.

Desired outcome: Policy change.

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Howard Lee Radford
Trenton, Florida, US
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Apr 17, 2021 5:21 pm EDT

The coupons were fake. Often fraudulent coupons will have pictures of items that do not match the description. You kind of should have known they were fake based on that alone. They do allow coupons to be stackable with the $5 off $25 coupon as long as the other coupons are manufacturer's coupons but will not allow it to be stackable with store coupons. Printed coupons are not allowed unless printed by an authorized provider most printed coupons were not authorized to be printed by the manufacturer.

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J
4:12 pm EDT

Dollar General Dangerous Driver

Speeding Dollar General Truck (trailer 38429) through the town of Leesville, Louisiana today (4/15/21) at about 2:45 pm... Additionally, laid on the horn and flipped another driver off, without justification, when the person in front of them simply had to slow down to make a left-hand turn on Nolan Trace at a busy intersection of 5th Street (northbound) and Nolan Trace.-Fire Fighter / Paramedic

Desired outcome: Retraining and monitoring. Dismiss if a previous similar complaint or if it occurs again within a year.

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6:20 am EDT
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I have a complaint about a rude manager. I went into dollar general to buy my daughter a pack of chips. As I was putting the chips on the self checkout, my keys which were hanging from my wrist hit the metal on the self checkout register. I admit I even made a face because I didn't mean to do that. No where was it around the glass. Then a lady who had a...

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4:25 am EDT
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For the last year I have been trying to get disinfectant spray since the pandemic. Every time I go in there is freight that has not been put out right in front of the chemical aisle and when I asked the manager, Ms Lavoris I think, she says they are out every time!!! I also had a family member who worked there for some time who said the manager would only...

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6:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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The employees at the Store In Haughton, La #10190. Earlier this afternoon there were 12 patrons in line for check out. There were two cashiers and then one of them left the area. The lady checking out then had all these customers to check out. She did a great job. I asked a guy stocking products where the other lady went and he said "she is on break so you...

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9:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General Poor treatment by store manager

I brought back a package of strawberry gelatin with peaches because the taste was terrible. They refused to refund the $2.00 for the remaining 3 unopened cups. Is this the store policy for the store manager to deny a refund? Oliver was the individual that told me the manager refused to refund the item. Please reply if this is correct. I will shop elsewhere if this is the policy. Thanks in advance for your reply. Kind regards,
William Roper
[protected]@yahoo.com

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Howard Lee Radford
Trenton, Florida, US
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Apr 11, 2021 6:37 am EDT

Well store policy and company policy are 2 different things. Company policies are rules and regulations imposed by the company on all stores, store policies are rules and regulations imposed by the store manager on their own specific store. Usually when it comes to food it can only be returned for poor quality not because you don't like it.

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J
10:48 pm EDT

Dollar General Store in Shallowater closes early

The story Shallowater Texas, always closes early employees say that they can close early if they don't have any traffic but I don't understand why.

Desired outcome: Just to stay open till the time It’s supposed too.

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12:21 pm EDT
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On 4/6/21 I bought 6 Amazon gift cards, when I tried to use them 1 showed as invalid. I contacted Amazon and they said that the point of purchase was responsible for a refund. When I went back to the store the manager told me that Dollar General was not responsible for the card. I want my money back on the invalid card. Store number is #03393. Amount of gift card is $100.00. My name is Terry Cooper 24 Wilczek Rd. Lumberton, Ms.

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12:18 pm EDT
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Hi there, I really wish someone would look into an incident at the following store: 351 E Steve Warriner Dr Russell Springs, KY [protected]. My brother recently was hired (and fired) within about 2 days. My question to you is, "What kind of management do you have working there?" I mean seriously, who fires someone after 2 days? That sounds like terrible...

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3:58 am EDT

Dollar General Service was

I was shopping @ our local store Funston, Georgia, going to the front to check out their were 7 people in line the manager was stocking her name is Amanda . She was called 3 times from Molly the cashier for help to get people checked out she ignored her, never acknowledged her . How this lady Amanda is the manager is amazing, she never speaks she is so rude .

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1:05 pm EDT
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On 3/26/2021, I attempted to purchase $1000 in ebay gift cards, five $200 dollar cards. Two of the five cards were activated. Three did not get activated and the register said refund customer the $600. The cashier hit the cash out button. Then stated she couldn't give me the cash because I paid for it with my debit card. Which I understood. She contacted...

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S
4:33 am EST

Dollar General cashier yell at me to remove hoodie..

cashier clerk yell at me to remove hoodie .know the store police don't require customer to do so.

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9:04 am EDT

Dollar General Dollar general Pascagoula ms

The manager in that store is very rude and unprofessional.. She doesn't accept my debit/ bank card and declines my transactions...I don't know her name..but she is the day manager..

Desired outcome: Fire her Ot

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1:26 pm EDT

Dollar General Service

Our dg in Randolph, VT just fired Aleasha Finkle. The only cashier that consistently was doing her job and not out front smoking cigarettes all day while customers had to wait 10 minutes or more to check out. Aleasha has learning disabilities but did her job. She forgot to bring in plastic pools from outside and was terminated. Even though the pools were there in morning. This was the first time she forgot. Why didn't she get a warning? This store has trouble keeping employees and the store has been a mess since the first manager passed away. Big mistake.

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KeepinItClassy
US
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Jun 14, 2021 3:30 am EDT

chances are there was something else they suspected her of doing. and that was just an easy way to get rid of her. unfortunate. but the company has to protect its product.

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T
9:33 pm EDT

Dollar General Dollar General Semi consistently parking overnight on residential street

Dollar General Semi consistently parking on residential street. 800 Block of Brookwood Drive, Oklahoma City, OK 73139. This truck parks here several nights a week and causes issues when having to pass. Was parked there during heavy snows a few months ago. I'm not sure where the individual lives as parks on the street in front of apartments.

These pictures were taken on March 29, 2021 at 8:00 pm CDT.

Please find out who the driver is and inform them that this is not an approved parking spot for semi's. Cab - Werner Enterprises, Nebraska tag W29064 or N29064, 75025
Trailer - Tennessee tag T986465, 11535

Desired outcome: Stops parking their semi on this residential street in front of the Brookwood Village Apts.

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weewild willy
Fayetteville, US
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Apr 21, 2021 7:55 pm EDT

I drove for Werner on a different account and it is policy you find a approved parking spot. No parking on the street on or off ramps and no parking beside the main road/interstate

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Howard Lee Radford
Trenton, Florida, US
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Mar 30, 2021 9:25 pm EDT

Semi trucks are allowed to park on residential streets as long as they don't do damage to a public road. California is the only state I know that defines a truck that can not park on a residential street and the only requirement to be allowed to park on their residential streets is that they weight less than 11, 000 lbs which is about of amount of sustained pressure needed to make asphalt roads to start cracking.

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1:36 pm EDT
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Someone needs to visit the store located at 514 Greenville Road, Mercer, PA 16137. This location is very dirty and photos will show that there are carts in aisles and blocking aisles that does not make it conducive to shop with a cart. A customer should not need to move a cart (could get injured), nor should I need to alter my path to look for an open aisle...

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1:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dollar General I am complaining about Cliff Scott one of your District Managers..

I'm complaining about Mr Clifford Scott because, i can tell just by being a customer and someone who is a relative of one of your managers that have served you well for many many years now. He is not fair with his team, he picks and chooses. depending on who he has a better connection with and that's not fair. I know of managers that have cost yall so much money yet he's still best friends with them and has them over some of the other managers. He puts too much on his team members and then when they ask for help he's nowhere to be found. The relative I have that is a manager and has been a manager of 3 of your stores now. They have asked Mr Clifford Scott for help but he has yet to give it to them. Now that Mr Clifford Scott is moving this said person again, he finally brings a team in to help them. So he's pretty much getting that store ready now that the manager is leaving for another manager but yet not getting the the store my relative is going to straight. Mr Clifford Scott is racist and if you aint some young white girl who will sleep with him or if your skin aint the same color as his then he throws you to the dogs. So theres alot of team members left behind when it comes to Mr Clifford Scott

i hope this find it's way to Mr Jeff capel if not i will be contacting him another way thank you and have a blessed day.

Desired outcome: Mr Clifford Scott will see his team members as humans again and not robots

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