Party City
Reviews and Complaints

What a fantastic store! Our family loves the variety of colors, designs, creativity, and inventory you have on the shelves. The reason we can't give you that 5th star rating is because of the music. The vast majority of tunes playing in Party City are depressing, moody, and make folks want to cry and seek counseling. Seriously, a MAJOR overhaul in music needs to be sought after ASAP. I cannot tell you how many folks comment as they shop or at checkout about the awful music. One lady last week commented,"This music is morose; it makes me want to rush through the store to purchase one or two things and just get out of here. Who wants to casually shop in a place like this?" Party City tunes ought to be upbeat and festive! Get with it up there in NJ, seriously! I have in mind some energetic tunes from a variety of decades which would lead folks to want to linger in the store, enjoy their shopping experience, buy more product, and "create joy"! Give me a month or less, and I will build you an incredible, fun, happy, energizing, festive music lineup which will cause your shoppers to linger longer and spend more money at Party City. I am totally serious about this project. If you are interested, please don't hesitate to contact me at 336.757.1863 or at [protected]@gmail.com. My name is Robert Watson, Jr., and I am ready to help Party City party harder!

Thank you so much to the BEST customer service EVER. The GM Mike I believe his name is. He was very patient with us doing our wedding invitations. He helped us in so many ways. I can't express how much he has helped us out. Thank you to the GM for all your help. I tell ppl about his business and will be telling ppl to go there.
Thank you Christine and Keith Gerhard..

It was our son's first birthday and we had purchased a tank of helium for balloons. It was broken and would not work the morning of the party. The manager from the St. Cloud, MN store offered to DRIVE TO OUR HOUSE and deliver a new one. WOW! We were so grateful, as we live a half an hour away from the store and didn't have time to run in to get a new one. Thank you to that manager!

Just some few words. I went on Party City to choose a custom during Halloween and Judith one of the employees (party planner I think) was so helpful and attentive. Giving ideas on the custom, helping bringing more items and very patient. Excellent employee and very good costumer service. I appreciated your help JUDITH, thank you very much! I dont remember her last name but it was the store on 3501 N Federal Hwy, Pompano Beach, FL. I hope it gets to her!

I visited the Columbia, MO store on Friday, Sept,*** to purchase balloons & some other items for my daughter's 21st. While there, I worked with several store associates because I was having a difficult time making a final selection/decision due to the extensive options available. ALL of the sales staff were patient & accommodating. I would highly recommend this store to others and will DEFINITELY visit this store again... Even though they were quite busy with orders for the University of Missouri Parents Weekend, they ALL made me feel like I was only customer in the store. Much thanks! - Maggie H.

I purchased graduation balloons and other decorations for my son's party and had the balloons delivered the morning g of the party. The delivery person must have put a hole in the large helium balloon and the air was out within 30 minutes. I did not have time to go to the store to get another balloon as guests would soon be arriving. I called Party City and the manager promptly delivered an entire new balloon bouquet just in time for the party! Not only was a bouquet delivered but they gave me a much better bouquet than I had originally ordered! I was very pleased with the prompt attention, care, and service that I received!

We went to that store to do some shopping on Tuesday 12/28/21 around 04:35PM and while we were standing in the checkout line to pay/exchange the items we had, 3 police officers came and arrested my husband accusing him of stealing. We were in shock and asked what was going on and the manager stated that he saw him on camera stealing. We asked him how? Since we were still in the store standing in the checkout line with those items to pay/exchange those items. That's how we found out that that manager watched my husband on camera for few seconds, did not take the time to watch the entire video, did not ask his employee what him and my husband had discussed prior to my husband getting those items, he did not take the time to actually see if he will get out of the store without paying what he had, but that manager literally did a racial profiling on my husband, jumped to quick conclusion and called a police on a good citizen shopping in his store, standing at the check out line like every body will normally do to pay for things you got from the store. We are so traumatized from that experience. That manager did not even apologize after the cashier told him that he actually said it was ok for my husband to get the items he preferred and to bring them to him for the transaction. That manager threatened my husband by telling him that party city is a private business and that him the manager has the right to decide who can shop in his store and who can't. That manager was so rude and we are wondering how can somebody with that manner and personality can be a manager at a store like party city. I really hope he gets some diversity training, de-escalation training, critical thinking, I can only name few. I was there with him and I witnessed the whole drama unfold, it was very sad because we know that's how things happen and usually bad things. We really hope this helps every person of color shopping at that store.

I was shopping for blue bubble gum. Hubba Bubba brand to be exact there was only ONE PACK left in the entire store which is pretty pathetic since they should be fully stocked. I wanted blue hubba Bubba because it's the only gum that can make Large bubbles. Anyways I am expecting my first son. & Going to do a photoshoot blowing a blue bubble have a sandlot theme to it. The rip in the package was small. But no pieces were missing. Now I've worked in grocery before if something is slightly ripped the customer was able to get a discount. Even if it was 10 cents or 20 cents off. The young girl working who claimed to be the manager gave me attitude told me there was none in the back don't know if she even looked or not then told me she can't sell it to me. Said it with attitude being rude.

Order#848318295 I ordered 4 items was trying to return 2 items based on my email it stated I could return the items at any Party City store for free. When I tried to return the items to several stores I was told they were individual franchise stores and if the item is not carried in their store I would have to return it by mail. I called to get a return label only to be told I would have to paid for shipping.That information was not on my email or on the return policies on the website. When I call to ask for the company to make things right they refused.

In August 19, 2023 my sister placed and order by mistake in a different store location. August 20, 2023. She corrected that order to be pick up in Centennial Gateway, 5643 Centennial Center Blvd, Las Vegas, NV 89119 STE #426.

Around 11AM , I arrived at the store asking how long does it take to get the order lady. One of the lady clerk (Maybe Asian descent) said that it will take long maybe about an hour. That is only for 6 balloons.

My sister called the store to verify the order place while I was standing in the store when all of the sudden the same lady store store clerk RUDELY said

"WHY DON'T YOU JUST ORDER IT YOURSELF, RATHER THAN GOING BACK IN FORTH 20 TIMES!" She said that to me next to the two other clerks.

This is the rudest, zero customer service experience I have ever encountered.

I will never go back to that store again.

I placed an order on 8/4 to have balloons delivered to my son's graduation party between 11-1. They were not delivered. I called, they said we will have doordash deliver them again. Not received. Obviously, there was miscommunication somewhere. No refund, no apology. I was told to "check the uber thing" and I must of given the wrong address. Will never use again. I knew something was going to go wrong, when the girl waiting on me left the counter to check her phone.

I will never go here again! I had the most awful experience with Party City in Santa Rosa, CA. I left the store in tears. I couldn’t wait to get away from the awful drugged out employee woman. I just called into the store to speak with someone about this situation and the same god awful person answered the phone and said that she is the SUPERVISOR and then insulted me again before hanging up on me!

I am in shock that Party City allows employees to act like this within their company. The fact that Party City supports this behavior and rewards it by making this person a supervisor is a testimony to the lack of ethics this company has. This store is not safe to go to. Children should especially not be exposed to these types of unhinged people.

She was belligerent and rude to me, belittling me, rolling her eyes, throwing her hands wildly around in the air at me in front of the store, she brought out the wrong balloons (I never got what I actually ordered). She wasted a good 15min of my time in just utter laziness. She even told me to leave and come back because she “didn’t feel like getting the balloons for me.” I had to ask multiple times if I can PLEASE have my balloons. She brought me 8 of the 3ft inflated balloons, I ordered the 24in latex. I told her if they were the size I actually ordered then they Would fit in my car, but these huge over inflated 3ft balloons will obviously not all fit in my suv. So she didn’t fix my order, but instead she decided to be immature and bring the same wrong balloons out to me ONE by ONE in the parking lot. Then finally I said I need them all, please stop wasting my time. And she was so mad she tangled all of the rest together! It was a giant knot. It was so MEAN and embarrassing as everyone in the parking lot saw this happening. She was mumbling curse words as she stumbled though the parking lot.

I felt so scared and offended by this crazy angry woman. Her hostile behavior was completely unwarranted. I just wanted to get away from her. I got in my car and showed up to the event the balloons were needed at crying and covered in tears. Everyone at that event now knows to stay far far away from the Party City stores. That woman was clearly on drugs. I am offended and appalled. I want my money back.

This took place on July 15th around 10:30am

I placed an order at PartyCity.com. I never received my order. The tracking showed delivered, but it’s no where to be found.. I contacted Party City for help regarding the order, I was immediately told neither a refund nor replacement would be made. I was told an UPs claim was filed, and I’d receive an email within x time. I never received an email past said time, so I contacted back and was told to give it a little more time.. I did, and still nothing back. I contacted back again, and was asked if I had filed the Ups claim. We waited all this time, thinking our case had an UPs claim. We are completely out $195, my son, did not even get a decorated party this year due to not having the funds to replace what we already paid for! We have always shopped in store for our decorations, but this year they didn’t have the theme he wanted, so now we are eating the cost. It’s not right we were led on for so long when they knew they weren’t helping us. We are so disappointed. We won’t be shopping at party city in store, or out after this horrible experience that cost us our sons party.

Past experiences with Party City have been great. I’ve ordered balloon bouquets for many events.

Yesterday I ordered 4 balloon bouquets online for the 1 year anniversary of a family business. I picked them up at the store at around 8pm. I thought the order looked small for 16 inflated balloons but assumed it was correct. I noticed, though, a gold color through the bag and I’d ordered silver weights. The cashier apparently wasn’t going to tell me he had substituted the color. When asked, he said they were out of silver and didn’t have my number to call about it, yet I received texts. I accepted the order in spite of the wrong color weights.

I left the balloons in the large balloon bags that had air holes and made sure the temperature at the shop was cool enough to keep them overnight. At 9am we released the balloons to find that some were completely shriveled and the rest were barely inflated. Our last Party City order of balloons lasted a full week at the same shop.

The ribbons were cut randomly and were completely tangled. The ends of the ribbons at the neck of the balloons were either too short or too long and were not curled, as they usually would be.

The only part of the order that was correct was the #1 balloon, and even that flew off the ribbon because it was not tied correctly and we had to bat it down from the ceiling.

The balloons were a huge disappointment and we had to run to Discount Drug Mart to get all new ones and had to display them with customers already in the shop.

I would like a refund of everything except for the number 1 balloon, which was $15. My total was about $50 and we were unable to use everything else. It was a waste of time and money and caused more stress than it was worth. We are extremely disappointed with Party City.

I recently placed an order on PartyCity.com for a bouquet of balloons to surprise my friend on Valentine's Day. I was excited to see that everything I wanted was in stock and I placed my order for $45. However, my excitement quickly turned into disappointment when I received an alert on Valentine's Day, just 3 hours before the delivery time, that the red heart Valentine's balloons were not in stock. I was shocked and upset to hear this news, as I had specifically chosen those balloons to make my friend smile, as he has been feeling down for the past few years.

To make matters worse, I was unable to get in touch with anyone at Party City to cancel the order, except for the delivery driver. I was left with no choice but to accept the incomplete order, which consisted of 12 black balloons and an L balloon. I was extremely disappointed that my friend would not receive the full surprise I had planned for him, and to add insult to injury, I was charged the full amount of $45, even though I did not receive the Valentine heart balloons.

To make matters worse, I am unable to visit a Party City store to rectify the situation, as I ordered the balloons from California. I feel like I have been robbed of my money and my friend's happiness. This is not the kind of professional service I expected from Party City, and I am extremely disappointed with my experience.

I am demanding a full refund for my order, or for Party City to deliver all the balloons I paid for to the address listed, once they are all in stock. However, I know that the sentiment of the surprise will be lost since Valentine's Day has already passed. I hope Party City takes responsibility for their inventory error and makes things right for their customers in the future.

I had a real bad experience with PartyCity. I tried to cancel an order on the weekend, but they don't have no one answering the phone on weekends, which is like, what? So I sent an email to cancel, but no one got back to me and they still shipped the item. I called customer service right away and the rep was nice and said I'd get a full refund once I returned the item to the store. But when I went to the store, the manager, Lilly, was so rude and wouldn't give me the full refund. She only offered a partial credit, which is useless to me since I ain't never going back to that store again. The worst part was how rude she was, like she didn't care about me as a customer. I saw other bad reviews online and it seems like PartyCity needs to train their staff better on how to treat customers. They can't afford to lose any more business if they keep acting like this.

I ordered some stuff from PartyCity on 24th July and it was supposed to be delivered by 29th July. But, the order was split into two shipments and only one box arrived on 29th July. The other box never arrived. I waited until the next day, but it still didn't come. The delivery date was changed to 30th July, but it still didn't arrive. On 31st July, the progress changed to "please check back again later". I was really frustrated and decided to contact PartyCity. I got an email saying that one box was delivered and the other was in transit. But, I didn't receive any other updates after that. I emailed them three more times, but I didn't get any reply. It's been 15 days since it was shipped and I still haven't received it. I filed a claim with UPS, but they haven't been able to locate the package yet. I asked PartyCity to refund my money or send another product, but they haven't responded. I tried calling them, but I couldn't get to a live person no matter what option I chose. I know that UPS lost the package, but I did business with PartyCity and I feel like they should be responsible for finding my package or replacing it. It's not my fault that the package is lost and I paid for it along with the shipping. I'm really disappointed with their customer service and I hope they can resolve this issue soon.

Party City is not the best. I ordered some stuff for my son's 10th birthday this week and it was supposed to come on 12/13/19. But when I checked the order status, it said it would come on 12/17/19. I was so mad! I called them a bunch of times and got hung up on a lot. Finally, I talked to a girl who said it could take 3-5 business days with ground shipping. I was like, what? But their website said it would come on 12/13/19! If I knew they were going to lie to me, I wouldn't have ordered from them. They should have just said it would come between 12/13-12/17. Why do they have to trick people like that? They're the worst and I'm never ordering from them again. I'll just stick with Amazon, Walmart, and Target. Party City needs to treat people better or they're going to go out of business.

I was searching online for a particular item that I needed for a party that was coming up in a day or two. I decided to call my local PartyCity store to see if they had the item in stock. The person on the phone told me that they had it, so I quickly headed to the store. However, when I got there, I couldn't find the item and was told by one of the managers that they didn't have it. I was really frustrated because I had specifically asked for that item and was told that they had it.

I decided to call PartyCity's customer service to see if they could help me. However, the representative I spoke to made it seem like it was my fault for not giving them a SKU number that the store manager didn't even ask for over the phone. I was looking at the item online, so if he had asked for the SKU number, I would have given it to him. I asked the representative how I could get the item by tomorrow or the next day, and she told me that orders were cut off for the evening. She suggested that I pay for expedited shipping, but I didn't think it was fair since it was PartyCity's mistake. I asked if I could pay for regular shipping instead, but she hung up on me.

I was really disappointed with PartyCity's customer service. They didn't take responsibility for their mistake and made it seem like it was my fault. I decided that I would never shop at PartyCity again and would instead buy all my party supplies at Walmart, Target, and other stores. It's a shame because I used to shop at PartyCity all the time, but their poor customer service has turned me away.

I recently had an experience with PartyCity that left me feeling frustrated and disappointed. I called the store to inquire about their hours and COVID restrictions, hoping to get some clarity before making the trip. The sales clerk who answered seemed to be in a hurry to get me off the phone, and simply told me that the store was closing at 6pm and that I needed to go online to place an order for Same day curbside delivery. Unfortunately, she didn't provide any further information or instructions, leaving me feeling confused and unsure of what to do next.

I decided to try placing an order online, but quickly realized that the website wasn't very helpful either. It failed to properly give specific instructions, which led me to accidentally place a shipping/mail order instead of a curbside pickup order. I was frustrated and disappointed, and decided to call headquarters the next day to cancel my order. Unfortunately, I spent hours on the phone from 11am to 4pm, but couldn't get anyone from headquarters to answer my call.

Feeling frustrated, I decided to send multiple emails through the "contact us form" about my order, hoping to get some resolution to my issue. Unfortunately, I have yet to receive a response from PartyCity, which has left me feeling even more disappointed in their customer service.

Overall, my experience with PartyCity was not a positive one. I was surprised to find that the company seemed ill-prepared to handle curbside pickup and online orders, and their customer service was lacking. The website was not up-to-date, and the employees seemed to leave items off my order without bothering to inform me. I will be looking for another company to use in the future, as I believe that PartyCity needs to improve their customer service and properly train their staff on how to execute quality customer service from the top down.