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1.3 145 Reviews

Party City Complaints Summary

11 Resolved
134 Unresolved
Our verdict: If considering services from Party City with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Party City reviews & complaints 145

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11:59 am EST
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Party City Service from store # 565

I am writing this formal complaint to inform you of how I was treated by 2 employees at your store #565. On the afternoon of 11/24/2023, my husband took several helium balloons for a gender reveal to get inflated. Two of the balloons had teddy bear balloons within the large circle. The sales person Jake assisted him to blow the balloons. At no point in time was he told they can not inflate the teddy bear balloon within the larger one. I ended up calling to the store and asking Jake why the teddy bears inside the large balloon was not inflated. His exact words were they are not allowed to do that. I was very confused as I never was told to this in the past. I also informed him that the balloons were not properly inflated it was very soft and drooping. I asked to speak to a manager, once he became hasty on the phone. I then was transferred to Madison. She stated she was the manager and I explained to her the situation and I said I would like to bring these balloons back and see if she can asssit me. She in a very nasty tone said well I can come but she is leaving here in a few minutes. This conversation occurred at 2:18pm. I ended up heading to the store to see to resolve this. I get to the store and explain to Madison and showed her first how the balloon was not properly inflated and then the inner balloon was not inflated. She then said to my husband and I that Jake told my husband the helium wasn’t working to inflate the smaller balloon. My husband said he most certainly did not say anything of the sorts, because my husband would have not stayed to have ballloons blown up he would have went to another place of business. Madison then proceeds to get loud and says I was standing in the aisle and heard this conversation. At this point I asked to speak to another manage and I requested to see the video footage of Jake supposedly telling my husband the helium was not working to blow the smaller balloon up. Madison proceeds to continue to get loud and nasty in the store in front of many other customers. I’m pregnant and she takes the ballon I gave her and slaps I into my face. I yelled at her to stop and get me someone else to speak to. Jake then proceeds to yell and curse my husband and I and says to get the f* out of his store. Madison the says she doesn’t give a f* about her job and she won’t fix the balloon or get anybody else. There was a third employee by this time who saw the commotion and called Matthew the manager. He comes up I’m visibly upset and shaking at this point completely in shock by what I was experiencing in Party City. He then comes and tried to assist. He said there was an issue where the store was unable to blow up small balloons within the large ones. I said well this is the first time I’m hearing this. If this was the case, my husband and I would have taken our business elsewhere. No one ever communicated this to us. my balloons were ruined and u have never felt more disgusted and disappointed by the way these two employees treated my husband and I. They should be fired immediately they have no respect or customer service. Mathew did say he would speak to the employees regarding their behavior. I have been a loyal customer to party city for years and I have never experienced this traumatic behavior from employees ever. I am pregnant and this definitely caused me a great deal of stress and ruined my gender reveal themed party. I had to get different balloons since the store ruined the ones I bought. I hope that you will fire these two employees immediately as they are a poor representation of party city and its corporation. I hope this complaint will be taken seriously as I was greatly bothered by this incident.

Desired outcome: Jake and Madison from store #565 needs to be fired immediately.

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3:47 pm EST
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Party City - Service/ products

Purchased items online went to the Fairview Heights, IL store to return items I was given store credit without being told... I asked why they informed me they did not have to do that due to it being a seasonal item. I asked were was the policy for this they said it was at the bottom of the then receipt with my merchandise credit was now on. I informed them...

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10:32 am EDT
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Party City A product that wasn't able to be sold to me

I was shopping for blue bubble gum. Hubba Bubba brand to be exact there was only ONE PACK left in the entire store which is pretty pathetic since they should be fully stocked. I wanted blue hubba Bubba because it's the only gum that can make Large bubbles. Anyways I am expecting my first son. & Going to do a photoshoot blowing a blue bubble have a sandlot theme to it. The rip in the package was small. But no pieces were missing. Now I've worked in grocery before if something is slightly ripped the customer was able to get a discount. Even if it was 10 cents or 20 cents off. The young girl working who claimed to be the manager gave me attitude told me there was none in the back don't know if she even looked or not then told me she can't sell it to me. Said it with attitude being rude.

Desired outcome: For her to be fired for giving me attitude in front of other customers in the store when I asked a simple question. Completely unprofessional.

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Is Party City legit?

Our verdict: Complaints Board's thorough examination reveals Party City as a legitimate entity with notable strengths. Despite a 7% resolution rate on customer complaints, which invites a closer look, Party City stands out for its commitment to quality and security. Clients considering Party City should delve into its customer service record to gauge compatibility with their expectations.

Party City earns 91% level of Trustworthiness

Perfect Trust Endorsement: Party City achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Party City. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Party City has registered the domain name for partycity.com for more than one year, which may indicate stability and longevity.

Partycity.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Partycity.com you are considering visiting, which is associated with Party City, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Party City website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Party City has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 145 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Party City. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:31 pm EDT

Party City Deceptive return policy

Order#848318295 I ordered 4 items was trying to return 2 items based on my email it stated I could return the items at any Party City store for free. When I tried to return the items to several stores I was told they were individual franchise stores and if the item is not carried in their store I would have to return it by mail. I called to get a return label only to be told I would have to paid for shipping.That information was not on my email or on the return policies on the website. When I call to ask for the company to make things right they refused.

Desired outcome: A prepaid return label as soon as possible. Per the website I have seven days to return the items once the season/holiday starts.

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8:45 pm EDT

Party City Couldn’t even go in the store

My son and I came to party city in red rose commons in Lancaster Pa. today. I need to pick up a few thing for a fundraiser we are doing.

I opened up the door for us to walk inside and right inside the door they had the most evil look animated Halloween figure right inside the door. It was huge at least twice as tall as me (and I’m 5 8”). It was talking and moving its arms. My son screamed and would not go in.

I can’t blame him it was horrible.

Very disappointed in this store. I understand they’re decorating for Halloween, but you really need to think of the kids that come into this store too. Something like this should never been in the entranceway.

As far as I’m concerned they have lost my business.

Very, very disappointed

Desired outcome: Get it out of the entryway.

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5:31 pm EDT
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Party City Purchasing online, item not in store, won't tell me where

I purchased a zombie flamethrower animatronic, this was after an hour of plugging in random zip codes to see where the item was located. There was one 3 hours away. I order got confirmation, got pick up confirmation, drive almost all the way out there 20 minutes till arrival. Oops sorry our on hand didn't update this was sold last night. I write online, online chat says they can't tell me where any are. I call corporate they say if I find one, I can call them and they will ship to me. I finally do, I call back, they say, oh sorry what we meant was if it's in the warehouse we can ship to you if it's at a store there's nothing we can do.

I just want to buy this product, will someone please help me.

Desired outcome: Purchase zombie

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1:15 pm EDT

Party City Store clerk

In August 19, 2023 my sister placed and order by mistake in a different store location. August 20, 2023. She corrected that order to be pick up in Centennial Gateway, 5643 Centennial Center Blvd, Las Vegas, NV 89119 STE #426.

Around 11AM , I arrived at the store asking how long does it take to get the order lady. One of the lady clerk (Maybe Asian descent) said that it will take long maybe about an hour. That is only for 6 balloons.

My sister called the store to verify the order place while I was standing in the store when all of the sudden the same lady store store clerk RUDELY said

"WHY DON'T YOU JUST ORDER IT YOURSELF, RATHER THAN GOING BACK IN FORTH 20 TIMES!" She said that to me next to the two other clerks.

This is the rudest, zero customer service experience I have ever encountered.

I will never go back to that store again.

Desired outcome: Party City should take action to correct their employee's rude behaviours.

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3:10 pm EDT
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Party City Mice and ants

You have rodents such as mice and rats infesting your store in New Hartford NY.

There is also an ant infestation. There are mice droppings near the candy. I believe this could be a health hazard as many people could become sick and unwell from mice feces. Ants are crawling everywhere, in back, on the wall, and some places in front. I prefer to keep this anonymous.

Desired outcome: Getting Party City at this location shut down.

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9:45 am EDT
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Party City Order never received

I placed an order on 8/4 to have balloons delivered to my son's graduation party between 11-1. They were not delivered. I called, they said we will have doordash deliver them again. Not received. Obviously, there was miscommunication somewhere. No refund, no apology. I was told to "check the uber thing" and I must of given the wrong address. Will never use again. I knew something was going to go wrong, when the girl waiting on me left the counter to check her phone.

Desired outcome: REFUND

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Update by Jennifer Hlavac
Aug 07, 2023 9:48 am EDT

Also, let me add, the party was 8/5. The balloons were not a make it or break it, it was the sheer lack of responsibility from party city. I gave the wrong address. Yeah, OK. Check the uber thing. What in the world is an "Uber thing". I asked how to check uber and was told "I'm not going to stand here and argue with you".

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2:22 pm EDT
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Party City Open cashiers, unnecessary wait.

I went into Party city today to purchase 1 item. One person was ath e register making a person and 2 people were on line waiting to be next at the register. Only 1 register was open but there were about 6 people working on balloon orders behind the counters. Everyone is focused on blowing u the balloons and have everyone waiting on line for a while. The manager needs to do something with how the store is run. When one of the workers were asked about another register being open I was told I would just have to wait. I am a frequent customer of Party City and never noticed this at any other location.

Desired outcome: Speak to staff about running the store better and catering to customers.

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9:23 pm EDT
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Party City Wrong item and offensive employee/supervisor

I will never go here again! I had the most awful experience with Party City in Santa Rosa, CA. I left the store in tears. I couldn’t wait to get away from the awful drugged out employee woman. I just called into the store to speak with someone about this situation and the same god awful person answered the phone and said that she is the SUPERVISOR and then insulted me again before hanging up on me!

I am in shock that Party City allows employees to act like this within their company. The fact that Party City supports this behavior and rewards it by making this person a supervisor is a testimony to the lack of ethics this company has. This store is not safe to go to. Children should especially not be exposed to these types of unhinged people.

She was belligerent and rude to me, belittling me, rolling her eyes, throwing her hands wildly around in the air at me in front of the store, she brought out the wrong balloons (I never got what I actually ordered). She wasted a good 15min of my time in just utter laziness. She even told me to leave and come back because she “didn’t feel like getting the balloons for me.” I had to ask multiple times if I can PLEASE have my balloons. She brought me 8 of the 3ft inflated balloons, I ordered the 24in latex. I told her if they were the size I actually ordered then they Would fit in my car, but these huge over inflated 3ft balloons will obviously not all fit in my suv. So she didn’t fix my order, but instead she decided to be immature and bring the same wrong balloons out to me ONE by ONE in the parking lot. Then finally I said I need them all, please stop wasting my time. And she was so mad she tangled all of the rest together! It was a giant knot. It was so MEAN and embarrassing as everyone in the parking lot saw this happening. She was mumbling curse words as she stumbled though the parking lot.

I felt so scared and offended by this crazy angry woman. Her hostile behavior was completely unwarranted. I just wanted to get away from her. I got in my car and showed up to the event the balloons were needed at crying and covered in tears. Everyone at that event now knows to stay far far away from the Party City stores. That woman was clearly on drugs. I am offended and appalled. I want my money back.

This took place on July 15th around 10:30am

Desired outcome: Full refund and an apology.

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7:33 pm EDT
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Party City Never received my order. Customer service isn’t helping me.

I placed an order at PartyCity.com. I never received my order. The tracking showed delivered, but it’s no where to be found.. I contacted Party City for help regarding the order, I was immediately told neither a refund nor replacement would be made. I was told an UPs claim was filed, and I’d receive an email within x time. I never received an email past said time, so I contacted back and was told to give it a little more time.. I did, and still nothing back. I contacted back again, and was asked if I had filed the Ups claim. We waited all this time, thinking our case had an UPs claim. We are completely out $195, my son, did not even get a decorated party this year due to not having the funds to replace what we already paid for! We have always shopped in store for our decorations, but this year they didn’t have the theme he wanted, so now we are eating the cost. It’s not right we were led on for so long when they knew they weren’t helping us. We are so disappointed. We won’t be shopping at party city in store, or out after this horrible experience that cost us our sons party.

Desired outcome: A full refund

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2:54 pm EDT
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Party City Balloon bouquets

Past experiences with Party City have been great. I’ve ordered balloon bouquets for many events.

Yesterday I ordered 4 balloon bouquets online for the 1 year anniversary of a family business. I picked them up at the store at around 8pm. I thought the order looked small for 16 inflated balloons but assumed it was correct. I noticed, though, a gold color through the bag and I’d ordered silver weights. The cashier apparently wasn’t going to tell me he had substituted the color. When asked, he said they were out of silver and didn’t have my number to call about it, yet I received texts. I accepted the order in spite of the wrong color weights.

I left the balloons in the large balloon bags that had air holes and made sure the temperature at the shop was cool enough to keep them overnight. At 9am we released the balloons to find that some were completely shriveled and the rest were barely inflated. Our last Party City order of balloons lasted a full week at the same shop.

The ribbons were cut randomly and were completely tangled. The ends of the ribbons at the neck of the balloons were either too short or too long and were not curled, as they usually would be.

The only part of the order that was correct was the #1 balloon, and even that flew off the ribbon because it was not tied correctly and we had to bat it down from the ceiling.

The balloons were a huge disappointment and we had to run to Discount Drug Mart to get all new ones and had to display them with customers already in the shop.

I would like a refund of everything except for the number 1 balloon, which was $15. My total was about $50 and we were unable to use everything else. It was a waste of time and money and caused more stress than it was worth. We are extremely disappointed with Party City.

Desired outcome: Refund of $35

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7:38 am EDT
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Party City Balloon delivery

Good Morning,

I've been a part time Party City employee for almost 3 yrs. and I recently placed a balloon delivery for my daughter from a Phoenix store. I know that if there are NOT specific directions we tie the bouquets for "transport", but we also try to make them look presentable. My order arrived a hot mess with one big cluster of balloons with the mylar at the top.

I'm very disappointed that the employees felt it was okay to send them out that way. My order #[protected]-D, area code 85032, was an embarrassment. I get that the weekends can be very busy and stressful, but we still need to CARE as employees. NOT A GOOD LOOK.

Desired outcome: REFUND!

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7:32 pm EDT
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Party City Service

I put in a very large ballon order 3 days from the date it was supposed to be delivered. Party city sent updates on the second day that my order was completed and ready to be delivered. On the day of delivery I called the store to find out they are just starting my order and it will be late. I had a group of crying children waiting for their balloons. It came 5 hours late. I used their chat box to speak to a customer service agent who gave me attitude about my situation. I requested a call from the manager. No one called, I than called their customer service line to speak with a manager. The rep said all the managers were in a meeting and took down my number for a call back. It’s been 48 hours no one called me back and the balloon that came

Late barely had any air in them. Worst experience yet

Desired outcome: For the amount I paid I did not get the service I deserved.

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10:51 pm EDT
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Party City Staff member misbehaved

I would like to formally bring to your attention an incident that occurred on May 14, 2023, which took place at your store-The party city, Abbotsford, B.C. My family and I were shopping for my daughter's 5th birthday on Mother's Day when an incident occurred involving one of your staff members. (long hair guy) My daughter had placed a whistle in her mouth, prompting my 15-year-old son to intervene and prevent her from using it. Shortly after, the staff member approached us and proceeded to frighten my children by stating that they would need to purchase the whistle before using it. Although my son agreed to purchase the whistle, the staff member continued to follow us throughout the store, prompting concern and unease from my son who approached me to report the incident. I would like to take this opportunity to relay that my children have exhibited exemplary behavior throughout our residency of eleven years in Canada. Specifically, we have frequented Party City Abbotsford on numerous occasions without any incidents. During a recent visit, I instructed my daughter not to ingest or tamper with any items, and we happened to notice an employee following our movements. Subsequently, the aforementioned individual returned accompanied by a colleague named Denise. When I inquired of the gentleman as to the situation at hand, he declined to provide any explanation. However, the woman present was forthright in her declaration that we must immediately vacate the premises. I became quite incensed as I had not anticipated such treatment. Despite my repeated insistence that she listen to me, the woman persisted in arguing with my wife and had the audacity to suggest that we had not raised our children adequately. Then my behaviour was changed and I got angry. as it was a personal attack. Such behavior on the part of a staff member is most unprofessional and regrettable. Following an altercation in which our attempts to reason with a particular individual were futile, we subsequently departed the premises and undertook our shopping endeavors at an alternative establishment located in a separate locale. Regrettably, the indelible impact of this experience has left my entire family in a state of distress as we reflect on the events which transpired. Our celebration of Mother's Day was irreparably marred due to the actions of this individual.

Desired outcome: These kind of mentally retarderd people should not work in this kind of kids store.if they can’t tolerate kids.I need the apology from the lady and that man.

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1:00 pm EDT
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Party City Does not take returns

I bought a product that was on sale on the 11th of May. I did not suite my needs and I wanted to return it for another product (which would have cost more). On the 12th of May when I went to the store, I was informed that this product is on final clearance, and they will not take it back. Even though I was never informed of this orally or in writing when I bought it. The product also wasn't on a final clearance sale. There was NO indication whatsoever that I cannot return this product. I looked at the receipt and also no indication on the receipt that this is a final product. I mention it to the lady working at Party City Cambridge was informed that they do sometimes not tell the customers, but I still cannot return the item.

Desired outcome: I would like to return the item and receive my money back.

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4:48 am EDT
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Party City Easter suite

Hi my name is jasmine I'm looking for corporate number to give a complaint about a worker in winter garden fl I brought an Easter bunny suite for my 2 yr old son and it didn't fit my fiance and I wanted my money back but the worker was Rude nor the receipt explained that seasonal items after the holiday can't be returned that doesn't make sense easter filled on a Sunday and u guys were closed and it was a $100 suite

Desired outcome: Want my refund back if it's possible

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1:35 pm EDT
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Party City Misinformed information & reimbursement request

I am making a complaint regarding a misunderstanding of ordering your products online. I’ll start off with my order numbers: [protected]-D & [protected]-B. I was under the impression that there were delivery fees for both order numbers. So the confusion starts with me putting in an online order on 3/22/23 for the following products: Bright Pink Dessert Plates 20ct, 1 ct, 12 in, Bright Pink Pearl Balloon-Inflated x6, Bright Pink Plastic Treat Bags 25ct, Mini Pink Pacifier Baby Shower Favor charms 24ct, Mini Plastic Babies Baby Shower Favor Charms 12ct, Mini Bright Pink Popcorn Treat Boxes 5ct x3, Bright Pink Twisty Lollipops 20pc (pending refund; item not available), 1 ct, 12in, Pink Balloon, Inflated x6. I had put this order in online and it wasn’t until my payment was made that the confirmation showed that the 2nd pair of the 6 balloons will be delivered separately and that I would be getting charged $9.99 a second time. So at this time it showed that I would be paying $9.99 x2 because of the deliveries being separate. Immediately after seeing this I called the store to cancel the delivery for these balloons because I didn’t want to be charged a second time for delivery. The associate at the Store in Newington, CT stated that I wouldn’t be charged an additional delivery fee and that this may be a standard receipt. The associate not once mention to me that some of these items are actually at their store, as I never ordered from the online store before. The associate stated to allow a few hours and the fee should be reimbursed. So I took the associate for their word in which a day later I am very disappointed that I had been misinformed. I called the Newington, CT store today (3/23/23), in which I first talked with an associate that stated that my refund for the lollipops may take a few days which is understandable. The disappointing part was when I picked up these items I wasn’t verbally told that the lollipops weren’t available. Once these items were picked up from the store, my next destination was the event. If the receipt that I received in an email stated that the lollipops were not going to be available, I would’ve just went to another store to purchase the item. Unfortunately, I wasn’t aware until I started decorating and noticed they weren’t in the bag. The second question I had for the associate was the inquiry regarding the delivery fee. It was then that the manager told me that the balloons had been delivered to the store and that when I ordered, I chose to have the balloons delivered rather than to have them picked up in the store. I asked the manager, why would I have an item delivered to the store and the store actually has the same items? All I got as an answer was that the item I chose was to be delivered to the store. I again, told the manager that the order was all done on one order and it doesn’t make sense why I would have a delivery sent to the store and pay a delivery fee for an item that I could have easily just ordered when I picked up my other items. I am requesting a refund as I was misinformed regarding the $9.99 delivery fee. Please let me know if your agency will be able to accommodate the request. Thank you ahead of time for your assistance.

Desired outcome: Reimbursement on delivery fee as the product I paid for delivery was actually available in my store.

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7:39 am EDT

Party City Service

I went to the galleria location in Charlotte to return a shirt I bought for dr Seuss day for my class. A big black lady named Shanika was rude from the beginning. She was talking on a personal phone call cussing, laughing, yelling while I was standing there! The whole time as she’s returning the shirt she has an attitude she’s huffing and puffing.

Desired outcome: She needs a different job! She cussed at me after asking her name because she was so rude and disrespectful

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