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Jo-Ann Fabric and Craft Stores

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Jo-Ann Fabric and Craft Stores Customer Service Contacts

5555 Darrow Rd.
Hudson, Ohio
United States - 44236
Mon9:00 AM - 7:00 PM
Tue9:00 AM - 7:00 PM
Wed9:00 AM - 7:00 PM
Thu9:00 AM - 7:00 PM
Fri9:00 AM - 7:00 PM
Sat9:00 AM - 7:00 PM
SunClosed

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Complaints & Reviews

Dec 15, 2020

Jo-Ann Fabric and Craft Stores — Store credit

I received a few presents for my grandmother for crocheting and things of that nature that my daughter took...

Jo-Ann Fabric and Craft StoresYOUR CUSTOMER SERVICE @ [protected]

after holding for 17 minutes, spoke with Carlos to clarify if an item I am interested in buying is excluded from your 50% off coupon. The coupon says we can call # to get further info on exclusions, he said I had to call the store, I asked for call to be escalated, he placed me on hold and after 5 or so minutes of waiting the call hung up. At the beginning of the call he asked for my call back number in case we got disconnected, now why we he say that and not call me back?????? Now I am on hold for a second time, I have been on hold now for 20 minutes. This is ridiculous. I just got my call answered by a Gia. So apparently you guys outsource your customer service and who knows what else Mexico! As per Gia, I was reaching her outside the USA. I asked to speak to a supervisor and once again, after holding for about 5 minutes, my call got disconnected again. Unbelievable!!! You guys are a joke! With so many people without work in the USA, you outsource your customer service outside the USA. So unpatriotic. I will be blasting all social media about how you support Mexico and not the USA. I have no interest dealing with a company that deals with foreign countries. SHAME ON YOU!!! You have lost one of many customers to come. This is so evident by the condition of your stores, the level of customer service they provide and your hiring of foreigners when you have millions in the US you could hire.

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    Oct 10, 2020

    Jo-Ann Fabric and Craft Stores — Refusal to unsubscribe me from their email list.

    Multiple times I have requested to unsubscribe from JoAnn Fabrics emails. JoAnn still sends me multiple...

    Sep 08, 2020

    Jo-Ann Fabric and Craft Stores — v17.5" vinyl baby doll

    There is an advertisement on your website as of 9/8/20 for a Baby Doll identified as "Hispanic." How...

    Jan 13, 2020

    Jo-Ann Fabric and Craft Stores — order cancelled, emails go unanswered

    January 7, 2020 1. My first Jo-Ann+ order was cancelled with no explanation. 2. I emailed customer...

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    Jan 10, 2020

    Jo-Ann Fabric and Craft Stores — online ordering, rewards, management

    Joanns has many deceptive practices in place to steal money from their customers. The online ordering system...

    Jo-Ann Fabric and Craft Storesin store credit card

    Me and my wife had returned a few items back in September and was given to store ctedit cards. One with a balance of $33.03 and the other with $27.16. Well when we finally get around to using them theres a balance of $0.00. Again we have never used them before so upon calling we were informed that there was a price adjustment done by joanns why we dont no. Well after calling for numerous days now and being on hold for over an hour numerous times and transferred with no answer were are still out our money. We would like our cards either turned back on or the funds returned asap. The worst customer service we have ever recieved and as far as were concerned thats theft/stealing.

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      Nov 12, 2019

      Jo-Ann Fabric and Craft Stores — fleece ordered, took out double payment

      I placed a fleece order on November 7th for football fleece at that time they took out $164.18 out of my...

      Sep 10, 2019

      Jo-Ann Fabric and Craft Stores — customer service

      I just walked out of this store feeling completely ignored. I walked many times near the sewing machines and...

      Jul 11, 2019

      Jo-Ann Fabric and Craft Stores — ads reporting 25% additional discount when they don’t discount the items

      I was notified via email that joann's has a great sale going on cricut die-cutting machines. Underneath the...

      Jo-Ann Fabric and Craft Storesframing associate complaint

      My wife and I wish to lodge a complaint. We ordered a custom frame and matting from your store in Green Bay, Wisconsin. When the frame came in (today 4/16) we went to the store to have matting done of a photo and signature. I cannot begin to tell you how horrible we were treated by the woman working at the framing desk. I showed her the elements we wanted in the frame and she absolutely did not want to listen to what we were explaining. She kept telling me to do it myself and that she didn't know what we wanted, and finally she told us it would be too hard for her but that she'd try. . The matting job was very simple but she engaged us with such condescension it was unbelievable. Since my wife made the initial order of the frame, she told me I should have came with my wife at that time. I explained that it wasn't possible at that time.
      The elements I brought in were a photo from a tv show and an authentic autograph of the show's star. It was the most important part of the picture, as it was expensive for me to obtain.
      She kept telling us that she would need to cut the paper with the signature on it to get it to go in the frame, which was ridiculous. I explained two her three times that it would be easy to mat it a particular way. The woman asked me several times in a very angry way "do you want to do it yourself?"... My wife and I were in disbelief at her callous disrespect in every way... I specifically told her NOT to cut up the card with the signature and to leave it inside its plastic sleeve and mat it that way.. She grabbed the elements and the frame and went to the back room, when she came back (about 20 mins later) the elements were matted but the plastic sleeve was sitting empty on top of the frame... That signature card has a numbered sticker on the back because it has been authenticated and that is the proof of it being real. I believe she did cut the card before matting it but she sealed the back of the frame up in such a way that I'd have to ruin it to take it apart and look...
      I cannot stress how totally disrespectful, and standoffish she was to me and my wife, and would like to bring the frame to you and have it opened to determine if indeed she did destroy the card by cutting it.
      Also, she did not give us a chance to ask her questions or examine the frame and matting before she rudely had me sign my name on the pick up form.
      I would really appreciate some help and courtesy with regards to this, the signature would be ruined as far as its worth and authenticity had she cut it up.
      Thank you for your time and help
      David Brudie

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        Jan 20, 2019

        Jo-Ann Fabric and Craft Stores — false accusations

        visited my local Job Ann's store in Folsom, CA where I tend to frequent often to kill time between classes. I...

        JoAnn Fabric — customer service

        My son got me a cricut press for Christmas. I was very touched as he is not the type to know anything about...

        Jo-Ann Fabric and Craft Storeswrong christmas pillow

        Hello, I received my [protected] order today. You sent me the wrong Christmas Pillow without the DOG [protected]. I really want the one I ordered [protected] Christmas Pillow with DOG hanging out the window. I will order the one I want [protected] if you still have it. I just don't want you to send me another WRONG pillow. Please advise ... I really want the [protected] with DOG. Please let me know ASAP. Thank you, JoAnn Rosen :-) my phone number [protected]

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          Jo-Ann Fabric and Craft Stores — unethical behaviour

          The last 5 to 6 times that i have been in my store i have had employees that have followed me around they...

          Jo-Ann Fabric and Craft Stores — customer check out service

          New Hires should not be allowed to run checkout without two weeks training with sales and discount scanning...

          Jo-Ann Fabric and Craft Stores — service

          I walked into joanns in Klamath falls Oregon on Sunday 10-14-2018 at 6:10 Pm. The doors were not locked. I...

          Jo-Ann Fabric and Craft Storesjoann’s online app

          I placed an order through Joann's new app. After not getting an email response to the order, I contacted customer service to find out the status of my order. Turns out they have no record of it. Some how they managed to charge my card for the order, but have no record of the order. This is my last time shopping with Joanns. There is something seriously off with this company.

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            Joann Fabrics — customer service

            I went to the Racine Joannes store to return some fabric without a receipt and I was given the 3rd° basically...

            Joann Fabrics — long lines/terrible customer service

            HORRIBLE experience. Went in on a Thursday afternoon because I had an hour to kill before my doctor'...

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