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Jo-Ann Fabric and Craft Stores Customer Care Service

Jo-Ann Stores, LLC.

5555 Darrow Rd.
United States - 44236

Customer Support Phone Numbers

1 888 739 4120 5 11
Work days:
Mon9:00 AM - 7:00 PM
Tue9:00 AM - 7:00 PM
Wed9:00 AM - 7:00 PM
Thu9:00 AM - 7:00 PM
Fri9:00 AM - 7:00 PM
Sat9:00 AM - 7:00 PM

Jo-Ann Fabric and Craft Stores Complaints & Reviews

Jo-Ann Fabric and Craft Stores / prejudicial practice for "asset protection"

Eva Yongmd on Oct 28, 2017
I am offended by being singled out as an Asian customer who would be shoplifting. I am a disabled Family Practice Doctor who now can play at her hobbies. My purchases which I do at least monthly equal $300 to $700. This clerk who was also at the cutting table, saw Maria neatly cut and...

JoAnn Fabric / It's horrible

Kraye on Oct 27, 2017
I purchased Lion Brand Fettuccini Yarn - Zpagetti Print Assortment (item number is 12685400) and a Tulip Etimo Rose Crochet Hook Set (item number is 12742185) almost 400 dollars worth two months ago. I got an email from them that the order was shipped. Great. But the problem is that my order...

Jo-Ann Fabric and Craft Stores / unethical behavior

Unknown2017 on Oct 11, 2017
October 10th 2017 Store manager refused to help me. She was down one aisle and sent me to another employee who was busy at the time helping another customer. This isn't the first time this has happened she tries really hard to not have to help a customer. Its happens more than it ever...

Jo-Ann Fabric and Craft Stores / poor customer service, charged for 10 yards batting and she only cut 9 yards

Janet Cyders on Aug 19, 2017
Joann Fabrics in Lancaster, OH. I requested 10 yards of cotton batting at price of $14.99.The cutting clerk did not speak to us at all, acted like we were an imposition. When she quit measuring and began to cut, my husband said, "I believe you only measured 9 yards." She just looked at him and...

Jo-Ann Fabric and Craft Stores / the toilet

John Hopson on Jul 17, 2017
Today is July 17th my wife and I were shopping at Jo-Ann Fabrics in Fayetteville Arkansas early today .I was assaulted by the toilet. No this is not a joke it's one of those toilets that flushes when it decides to not when you want it to before I could pull my pants up it flushed and...

Jo-Ann Fabric and Craft Stores / service

Shawntell Niece on Jun 19, 2017
The rude lady at the register doing the check out was very rude and refused to take my rwturn even though i had my reciept, because she was closed! This was after i stood in the fabric line to have the fabric measured for the return. I do alot and i mean alot ( a minimum of $400 at least...

Jo-Ann Fabric and Craft Stores / online order keeps being cancelled

Marije Groen on Apr 24, 2017
I placed a big order for four times, and each time they cancel my order without any explanation. I contacted customer support numerous times and all they can tell me it is cancelled by their "asset protection" department. Contacting that department is impossible, you can leave a voice mail...

Jo-Ann Fabric and Craft Stores / no one available to work the custom framing department

dijaria on Feb 22, 2017
On Tuesday, Feb. 21, 2017, I went intoJoAnn's Fabrics in Brandywine, Md with the expectation of getting my daughter's Masters Degree framed or at least to obtain information about framing, etc. To my dismay, there was no one available to work that department. First, I stood at the counter...

Joann's Fabrics / management cursing

Kathy Lee on Feb 15, 2017
Today is the second time in less than 3 mths that I have been in our local Joann's and have had the unpleasant experience of hearing curse words. The first time it happened I had my grandchild with me. I found out the person both times was the store manager. Many mothers go there with...

Jo-Ann Fabric and Craft Stores / material

s baker on Dec 20, 2016
I am sick and tired of getting fabric home only to find it is short from the length I paid for!!! The cutting at these stores is appalling and funnily enough the fabric length is always short and never too long. I bought four materials the other day for skirts. So far out of the three I...

Jo-Ann Fabric and Craft Stores / worst experience with online order

Ocloud on Dec 2, 2016
On November 7th I ordered about 10 Christmas items from Joann.com. Everything seemed fine at checkout, I received no order confirmation or anything, I assumed it was still on its way to me. 2 weeks pass and I go to the customer service page and it states that their warehouse had moved and...

Jo-Ann Fabric and Craft Stores / leather maxi punch

María sosa on Nov 28, 2016
Store 11160 viers mill rd silver spring, md 20902. First time buyer at Jo Ann's we bought a leather maxi punch set on a regular price of 14.99 dollars, the product was defective and we decide to return it. The next day we went to the store with out the receipt and the manager Francesca...

Jo-Ann Fabric and Craft Center / advertised price not honored

Ivonete on Nov 20, 2016
Steore address 11/20 /2016 store 250 3rd ave Fairbanks Ak 99701 phone:907-458-7177 Ref # 155201 (I purchase the item with the extra 20% but the employee refused to give me the extra 20% off on the other items) I tried to buy clearance items 70% off + 20% off and the clerk refused to give...

Jo-Ann Fabric and Craft Stores / custom framing

NJK1 on Nov 8, 2016
A poster I had framed serveral years back came crashing to the floor. The frame broke apart, the glass chipped, and the paint on the frame was damaged. Two associates that helped me said it was done a long time ago, as if there is a limited time that a frame and wire should hold. I believe...

Jo Ann Fabric / coupon not honored for item I wanted

Deborah006 on Oct 27, 2016
I went in to the Jo Ann fabric store in Pensacola Florida today October 25th and went to the circuit vinyl and the blades for my Cricut. When I got to the counter, coupons under my purchases, the clerk proceeds to tell me I can't use my coupon on cricut items! I proceed to ask why and tell...

JoAnn Fabric / horrible experience

Yolka on Aug 25, 2016
Ordered something from JoAnn Fabric and their rep assured me that my order was in stock. They said I'll get it within few weeks. Gave them three weeks and decided to contact and ask what was going on and where my order was. They said that everything was ok and told that my order wa...

JoAnn Fabric / terrible

Touka92982 on Aug 1, 2016
I have ordered something from www.joann.com and paid via PayPal. Several days later I received a message from JoAnn Fabric stating my order was shipped. Waited patiently but weeks passed and there was no sign of my order. So I went online ad contacted JoAnn Fabric only to be told that my...

Jo-Ann Fabric and Craft Stores / horrible and condescending cutting counter service

Andrea12389 on Jul 26, 2016
Only a couple of hours ago, I went to Jo Ann's fabric and craft store to look for fabric for a dress I was making. Notice I said "look". I was only looking for material and colors that may work. One of the employees urged me to purchase the material since it was 40 percent off. I am not a...

JoAnn Fabric / refund issue

OoTa2232 on Jul 21, 2016
I've made an order and when I received my order it was incorrect. I refused to accept it and told the courier to take it back where it came from. The same day I contacted JoAnn Fabric and asked for a refund. They said that I'll get the money in a week and I said fine. Week passed and there...

Joann Fabric and Craft Store / under stocked and staffed store in homewood, illinois

Julienne Dent Backstrom on Jul 15, 2016
My nearest Joann Fabric and Craft Store located at 179th and Halsted in Homewood, Illinois is very under staffed. Check out lines are long, wait time for material cutting is also unreasonable, this is after searching for someone to come and cut it. However the WORST thing is the lack of...

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