DirecTV review: very poor service and unacceptable contract 1397

I too have been scammed by Direct TV I bought a HD Tivo receiver from Best Buy but the HD quit working so I called DTV and they advised that the HD tivo no longer works and I would have to upgrade to a HD DVR, No mention of a contract, I even asked as we were no longer in a contract and did not want to be. I was told no contract extension, well they installed the equipment on 2/5/08 and low and behold I was roped into an 18 month contract. I called today for service repair and asked when my contract was up and was told 2/5/10, it is now a 24 month contract! I need to cancel my DTV because of a move so I am going to dispute the early termination fee ( probably to no avail) .

I am going to put editorials in all the major newspapers in Wisconsin which is free to do, and let everyone know that DTV are ripoffs! I suggest everyone else do the same.

Before I cancel my service I am contacting my credit union and request a new debit card with a new number so they cannot steal from my account!

Also if they charge me I am going to find a class action lawsuit and join them in suing DTV!

DIRECT TV IS THE WORST COMPAMY EVER..THEY ARE TOTAL LIARS THEY MISREPRESENT THEMSELVES WITH CONTRACTS, ADVERTISEMENTS, REFERRALS, CUSTOMER SERVICE AND EMPTY PROMISES FROM THEM...THEY ARE LIARS IN EVERY ASPECT, THEY ARE A WASTE OF TIME AND PUPPETS THAT GET PAID FOR NOTHING...DO NOT DEAL WITH THEM YOU WILL REGRET IT IF YOU DO...THEY POINT OUT LIE ABOUT EVERYTHING!

Have had direct tv for 16 days. I am so fed up already that if the cansallation fee wasn't so steep i would do it. Poorest excuse for a rip-off I have ever seen. Customer support would be more sufficient with a athletic supporter

I totally agree. I had the same experience. I had an appoitment for 8:00am to 12:00pm and they showed up at 2:30pm. They told me that I would need some type of pole in order to install my service and they wanted me to pay $75 dollars for it. The worst part of it was that they did not hve the pole in the first place. They wanted to reschedule. The tech just left without saying anything. The Worst customer service ever.

Mu husband and I have the same complaints, worse we were not billed for the said "movies" but when we cancelled we learned that they sent the bill to collection.

I do not know where to complain because I want someone NOT from Directv... I want to contact someone or an organization higher than Directv.

Please if anyone can help or give us any advice we would really appreciate it very much.

Thank you, rachel

When we moved to a differnt house and attemted to cancel them they told us we needed to pay the cancelation fee. The house we were moving into would not allow us to put up a dish on or on a stand. We were told we should have considered them when we moved. How crazy is that. We wrote a letter to them and tried to talk to them and had no responce. They then sent us to collections. I hate Direct TV and would never have anyone that i know use them. They are an inconsiderate company.

Direct TV is dishonest and only interested in getting your money. They have deceptive Adds that they sucker you in with. I was suckered and then when then installation was all free, they asked for a credit card. When I asked why they need a credit card because the installation was free, they would not answer. Well I found that they billed my credit card for the monthly fees. I complained that I did not give them authorization to bill my card, they sent a bill only after I came down on them.
When I wanted to terminate my Direct TV service, they want a penalty fee. So I stuck it out for the full year, then I terminated. When they bill their final charges and I did not pay them right away they billed my credit card again --- of course without authorization to do so.

WORST COMPANY EVER! I've had so many problems with Direct TV that I dont even know where to begin... they've completed blown us off for service calls, when we first had the dish in stalled the guy left a mess of garbage in my back yard! oh and heres the latest:
I called today and told the guy I cant watch live TV? he said what is your zip code? I told him and he said yep, its raining right? I said yeah -so? are you serious? Its been raining for days! He told me to wait for the storm to pass. I told him the other TV in my living room is working perfectly fine and we only have ONE DISH! he said to wait for the storm to pass AGAIN and there is nothing he can do. I asked for a credit since he told me there is nothing they can do and he said no, they cant credit due to mother nature. I asked him why the other TV 25 feet away from me is working fine and he had no answer. Then he told me to track the storm on weather.com, and try my signal again? WHAT? I asked him "so your saying until we get a sunny perfect day - I cant watch any TV?" He said YES! are you kidding me? So I said "ok can you guys call me then when we have a nice day so I know when Im able to watch the TV I pay you guys $80 a month for? he of cours said "No we cant make any phone calls" i was so disgusted that I thanked him for all his help and hung up. Dish Network here I come.

I subscribed to MLB but for the third time this season I am unable to get the Colorado Rockies game. I live in southwestern Colorado and I am not in any other t.v. broadcast zone as far as Colorado baseball is concerned. There also are no local stations carrying the game.

The last time I complained I was more or less shrugged off with the attitude, "That's life, Dude." No help. No information. Nothing.

I cannot believe them they are a bunch of Liars. I called and singed up for the choice program going for 34.99 a month and i get a bill charging me 52.00 and a HD i did not receive. Then the representative goes ahed and insults me saying i ordered HD which i did not and I specifically remember saying i did not, then she claims they sent me the info with prices shich is not true either, then she says they did not..i am going anti Direct TV

DTV charged me a additional $200 dollars for an early cancellation fee. I never was on contract with them, . After several found calls to no success I found that they signed me up for a "equipment replacement program" for a faulty receiver I apparently returned. Only thing is I have never returned a receiver as defective. I actually closed my account because of Customer service reasons and to this day have 1 extra receiver that they never accounted for. My final bill was 482.00 and change. Ripped off $200. PSSD OFF!

I had a bundle deal with Verizon that included Direct TV. Everything I was told by the Verizon rep appears to be far from reality. I knew nothing of the 2 year contact which renews itself each time you replace a piece of broken equipment. The only assistance they gave when I called was there customer compliant mailing address of PO 6550, Greenwood Village CO [protected]. I would suggest that no one enrolls with Direct Tv. High Prices for poor channel selections. It is like having endless informocials on more channels than everything else.

I terminated my services with Direct TV due relocating and was told to keep my equipment until I got here to reconnect, I never reconnecting and requested they send me labels to pick up equipment and for three months I never recieved anything, they send me a monthly bill for services they never provided, unbelievable, I call and ask them to send me a recovery kit and nothing came, but the monthly bills did. Well to my surprise they suspended my account and withdrew 441.00 from my account, I called customer service, I was told basically to bad not our problem and we can let you talk with a supervisor which I didn't, so they pass me to the recovery department and they advised me a recovery kit would be sent to me in the next couple of days and my money would be credited back in 2 weeks, I advised him this was not acceptable and they need to refund my money as soon as possible. I asked is there anybody else I can speak with and they said "no" So I ask where can I send a complaint to and basicall I didn'y get nothing, so I call my bank and we will dispute this charge, I'm very surprise that this company is still in business with practices like this, maybe there right in saying that something needs to be done to make sure they never do this to anybody agian. I really don't care for them and I will never do any business with them again.

I have lost ability to use remote for tv.I have tried so many times to program it to no avail.Called installer 6 times and left messages and got no answer.We are a new customer but not for long if this issue is not taken care of immediately I nstaller telephone # [protected] (Richard Trevino) He assured me if I needed help just call.The least he could do is answer my calls as they are long distance.When I use message to program remote and turn switch to press tv press mute button & select will not let me put in code #
HELP

Yep, I as well had the same problem. I have my contract and NO WHERE in my contract does it say that they cant revoke payment from an checking account without autorization. I have contacted the BBB. I'm thinking that maybe everyone else should too. I was shocked to see all the complaints about Direct TV when there are no complaints on file for the company at all (at least in the Los Angeles area). I opend up a new complaint on the company and im going to see where it goes. I asked for my fee to be refunded as well as my overdraft fee that my bank is now charging me, but honestly they have inconvienced me (6 months pregnant and could think of pleanty of things to do at this time with the $556 that they took), that i think more should be done to them for what they are doing. It has to be against the law

They have now decided that we are liable for the early termination fee since we had purchased a new box, and they don't care that it was to replace a defective one. Between the $380 termination fee, the $100 fee for a new box (the box was returned to them) and the over draft fees in the amount of $195, they have now caused a loss of $675 to our account. The only way we can reclaim any money is to take them to small claims court, which costs guess what, more money. I just don't see how they can legally get away with this! We signed no contract, we asked for no new services, we were never told it would up our contract. How can they claim we entered into a contract for two years when we knew nothing about it? Buyer Beware! Believe me, I am at the point of passing out flyers in our neighborhood and I will warn everyone I have any contact with to avoid this company at all cost.

I wish I had read these comments before I subsribed to DirectTV. I have a lot of complaints about them also. I am totally unhappy with their service. I left Comcast because they raised the rates so drastically but then I got hooked into a worst situation.

I am really ticked off!

Here is CEOs email. chase.carey@directv.com

I decided to Pay for Direct Tv on my ex-girlfiend's account for a couple months after she moved out. i called to cancel after a couple of months and they told me i couldn't because i wasn't the account holder. they wouldn't even allow me to send back the recievers. they told me to forget about it and not worry nothing would happen to me. 4 months after i called them Direct TV took out 463.09 from my checking account, without my consent. The checking account was not in my ex's name and never was. Direct TV told me that since i used the card they charge any card they see on file. I have since spent 4 consecutive days dealing with these people and won't try to help. I have talked to every level of "customer service reps" including the managers and they all tell me to "don't worry about it". This is completly ridiculous and I am at my wits end. They told me that they would get me my money within 8 days but refuse to confim that they even recieved the information they requested. I hope these people get sued bigtime and know what it feels like to get screwed!

Those of you who want to sue please go to this website

http://www.lawyersandsettlements.com/case/directv-cancellation-fee?ref=directv-cancellation-fee_adwords&gclid=CL3qt62Fi5UCFQ8QFQodpk-xpg

Same thing happened to us. We had our Direct TV for a couple of years, then when we moved they asked if we wanted a extra receiver for our bedroom. We said sure. A year later we canceled our service because we moved again and DTV would not move our system for free. We went to Dish Network. DTV said we were still under contract (because they sent us the extra receiver) and charged my card for a $ 137.00 termination fee without my authorization.

These are all helpful. Do anyone have a current name of the VP, CEO etc. I need to write them about their incompetent and poorly trained employees. They lie about the hidden installation fees that they never inform you about until a techinician is out to install Direct TV.

Direct TV is the biggest joke ever, I will never say a bad word about cable and thier service again! When you have a cable problem, they fix the issues without charge, they stand up behind their product. You can also come and go with cable without getting all the ridiculous fees. To top it off, my bill has been all over the place, Direct TV is nothing but criminal and no one should use them. I am so sick of them, sounds like there is not way to get out of the termination fee, but I am going to try and I will go up the chain until I talk to the CEO, even if I pay in the long run, i will tell them all they way to the top that they suck! I would suggest that everyone on a daily basis submit them to the Better Business Bureaus, if anything we may be able to prevent others from dealing with their pain.

I too signed up for Direct TV in June 2008, 200 Choice Xtra Package for $34.95, however my bill runs around $75.00! What Direct TV does not tell you is, this is the price once the Rebates have been approved. This is misleading to the consumer and in itself should be reason to cancel the contract. To anyone considering using Direct TV, "DO NOT"!

I was told when I signed up I would pay a certain price and get my local channels, once installed they never gave me my local channels and it was more for the first couple of months than what they had told me. No one seems to want to help me either. THey just keep telling me there is nothing they can do, when I know very well that they can. My motherinlaw is 2 miles from my house and gets the locals no questions asked!why have directv if you dont even get the channels you want and were promised?

I have a similar issue with Direct TV. I have had their service since 2003 and was sent a HDTV Tivo box, the box was actually a regualr Tivo box ( I already had this box and service). There was no change in service or equiptment but the company redid my contract (that I didn't even know I had) and charged my debit card almost $700.00 in cancellation fees. I called them and they pretty much said too bad, you get to deal with your bank now.

they are charging me $300+ because i cancelled early. i would want to continue the service but my apartment complex is going to charge me $500 security dep. just to have directv transferred to my new place. i didnt do it. i switched to time warner. twc doesnt have enough hd channels. but it's ok. it's unfair that directv is charging that much money! it's so depressing sometimes. now i have collection agency calling me almost everyday. *sigh*

In a Nut shell It happen to me to. Customer of 4 years had a broken receiver was issued a new receiver all I had to pay for was shipping and handling, I was told. Sent me out another broken receiver. 4 days into this and I had it. I canceled my services, took a look at my account and they took $338.32 out. Oh My GOD.. I called them spoke to three different people. Nothing... Any Lawyers out there who want to take this on please help us. I have contacted 5 on your side in my town, BBB, And THE FTC. Get this the woman at the FTC( Federal Trade Commission)say she has been hearing this alot about direct tv. very important that you file a claim with them. phone number is [protected]. Also your local BBB. also Consumer Protection, in your area, the FTC can give you the number. Direct TV will be giving me my money back, how about you. Call your Attorney General. If you are interested contact me remember there is strength in numbers. DTVfraud@gmail.com

I wanted to let everyone know that within the last month, I have dropped Direct TV and signed a two year deal with Verizon Fios. I have had no problem with the service thus far, and the HD picture quality is far superior to that of Direct TV. Anyone that has the opportunity switch to Fios may want to consider it.

Direct tv allowed someone to open an account in my name with out any verification what so ever and did not question the party involved in the identity theft in any way shape or form. Now I am left with the stain of some irresponsible poor excuse for human beings. To say the least, I had and still have a current active account in good standing for over 6 years and whats suspicious is the moment the fraudulent account was opened no alert was made or should i say they just didn't care. SHAME ON YOU DIRECT TV! SHAME ON YOU!

On June 28, 2007, I received an offer to obtain Direct TV at $29.99 per month plus tax. I spoke directly with a Direct TV representative who assured me that $29.99 was the real cost, there was free installation, no equipment to buy and no activation fee.
I was also told that I qualified for this special offer of $29.99 per month.The service started on July 01, 2007. On July 22, 2007 I received a bill for $55.38. I did not understand why this was the charge and spoke to your representative by the name of Corrine concerning the amount. I was told that there was a mistake and that I would be given a credit. I was also told that the proceeding bill would be $29.99. I was asked if I received coupons in the attached bill. I never received those coupons. Corrine
said that she would mail the coupons to my address. I never received those coupons. By August 1, 2007, I called and spoke to a customer service representative by the name of Hector to cancel my service due to contact breach by Direct TV. He informed me that there was a mistake and that the problem would be rectified. He also said that due to the fact that I never received my coupons, he would add a $10.00 discount on my future bill. He told me that that the discounts for my bill were already on his computer
and that I would receive that discount on my next bill. He reassured me that there would not be a problem and that I did not need to cancel my account.I then received a bill for $54.99, less a $10 discount, from your representative Hector. I never received any other information regarding my service or the fact that I had signed up for the $29.99 special offer that was initially promised by your customer service representative Corrine. I called to cancel my service because I could see that the customer
service representatives were not being honest.I then received a card in the mail stating that You did not join Direct TV with the required new customer offer. I called customer service again and was informed that there was nothing that could be done. I clearly explained that I spoke with two prior representatives who informed me that the matter would be resolved and that I did indeed sign up with Direct TV with a special offer within the allotted time period and through Direct TV personally not an outside
dealer. I received a letter from Sheila in Customer Service stating that Our records indicate your account is not eligible for this offer because one or more of the eligibility requirements were not met. Sheila did not specify which eligibility requirements were not met, and this letter is in direct contradiction to what was told to me over the phone by customer service representatives.I then called to cancel Direct TV because Direct TV did not uphold the contract to which I had signed up for service. I
then received a bill for $140.00.I then called Direct TV to question the cause of the bill. Three separate representatives hung up the phone after they told me that my account was deactivated. I finally spoke to a representative by the name of Candace who finally allowed me to speak to her supervisor Veronica. Veronica would not provide me with the phone number to the business office so that I may actually speak to a person and state the reasons why I cancelled my service and inform that person of the
misrepresentation of the company. I find it strange that I cannot speak with a person concerning my problems with that particular company. Your company is customer service based, hence I, the customer, should be able to speak to a person regarding my account.Veronica stated that I had an option to write a letter. I informed her that writing a letter was not an option, but the only recall. She then stated that I could email the letter or mail the letter. I informed her that the option was in the method of
delivery, and not the option of ways to communicate. She obviously did not understand and was completely irate and rude. She kept repeating herself, rather than listening to my situation.I now have to expect that a representative will read this letter and understand the letter. I have to depend on the language in this letter to clarify my situation. I then have to wait for a representative from your company to call me. I have to answer the phone at the convenience of that representative. If I am not
available to answer the phone, I have to assume that the representative will call again. If that representative does not call back, I must wait until that representative takes further action. I am not able to speak to the representative at a time that I am available. My business is not customer service, yet I am put in a position where I must wait for a representative to contact me. I must depend on that representative to be informed and able to make decisions. I am disputing the bill of $140.66 based on

i have right now direct tv .. it hirabel serves .. thay told us u can get 150 channel for 29$ and evry thing freeeee... well .. we called and they came .. just through the dish never tide it, , and the guy he's ask me to singe for 75$ charging for coming to stet up the dish .. after that .. through just a week .. i got bill for 55$ coz i have to go online for to apply for discount the customer serves never told me, , the fun things u have to change ur mind after 24 hours .. that what make them so nice just when 24 hours done .. and now i stacked with 16 month ... this is the 2 weeks and i wanna give advance for all the people, , nevr nevr go to have serves from dirct tv, , , even it free, ,
i wish if i saty with comcast its the best, , , and i will keep write and write about this company ... lier custmers serves, , they just make u stuck with bad serves .. even now 3 times i had to call the company .. coz the dish fall down from the storm, , evry time charging 75$, , , , its soooooooooo crazy, , ,

I signed up for a new account this past Wed. with DirectTv I was told that a technician would be out to do the installation between 8am-12 noon. well he never showed up! and instead installed a 4 room package for our neighbors who had called 'days' after we had initally signed up for an installation. I have been on the phone all day with DT Custom Service which is HORRIBLE! after hours of being transfered to one 800 number to the next I was finally referred to the fraud department and was told I still had a bill of $542.50! from 4 years ago I replied bluntly "I already payed for those charges more than 3 years ago!" I mean for christ sakes that was in early 2002 DT + Collections was sending me letters at the time assigning a court date to take legal action if I did not pay up and of course I did and its still in there system that I didnt pay for the charges at all! I am very pissed and am still waiting for a call from customer service to remedy this problem but rest assured I'll be damned if I pay another 500! that I dont even owe!

I ordered DirectTV and I was promised a free install, an HD DVR box and some free movie packages..

The guy shows up and gives me a HD box... He said that's what's on the work order..

When I contact the 800 number, they tell me that I have to buy one for $99 dollars...

I called back the next day to buy it, they say it's $199 and not $99... even though it was suppose to be free to begin with..

The service sux and so does the customer service...

I sent the following to The CEO Mr. Carey.
This company is somthing else...

Dear Mr. Carey,
The below letter from my wife was submited to DTV today, I have also forwarded the letter via email to Ellen Filipiak. I wanted to make you aware of the poor follow through by the DTV Customer Service Department. We have spent too much of our time doing DTV's leg work over and over, I hope by taking this to your level this problem will be resolved, and that administrative action will be taken with regards to those who have consistantly dropped the ball. I will be going to the media and seeking legal council if DTV does not refund the over billing. At this point I don't know how you could make us Happy Customers again.
Sincerely,
Warren
321-XXXXXXXX

DirectTv, Inc.

Attn: Billing Disputes

P.O. Box 6550

Greenwood Village, CO [protected]

July 2, 2008

To Whom It May Concern:

I am dismayed how in the world your company has stayed in business with such horrific unethical business practices. Please reference the following accounts pertaining to this letter: 8007XXXX and 3687XXXX.

I have been the victim of what I feel is unjust and incomprehensible billing practices. I have called your company since April of 2008 to dispute the issues on my account and I have spoken with numerous customer representatives. In early June of 2008, after nearly 2 hours on the phone with Direct Tv, my husband and I were transferred to a supervisor named Bahr. At that time, Bahr reviewed our account and promised he would personally call us back regarding the credit of $286.35 we should be receiving for the mistake on our account. He also promised to credit us $10.00/month for the next six months and give us 3 full months of HBO and Cinemax programming at no additional cost. When I spoke to the customer representative on July 2, 2008, he was not aware of any of this in his notes on the account and after spending yet another hour of my life on the phone with your company, I was told to write a full and detailed letter explaining the problem with this account.

Here are the details. I had Direct Tv in my home in TN for 2 years under the account number 3687xxxx. I cancelled the account officially on July 3, 2007, due to the fact that we were moving to Southern Florida on July 5, 2008 and the home had been put up for sale. I left all of the Direct Tv equipment behind for the new owner to use and I never planned to resume having programming with Direct Tv. I proceeded to sign up with Brighthouse Networks for all of my cable programming, internet and phone service. I was very happy with Brighthouse, but when I decided to switch my wireless service to AT&T, I was given an offer to become a Direct TV customer at a reasonable cost and bundle all of my services. At the time it seemed like a wonderful idea and since I had been happy with Direct Tv in the past, I felt it was not a problem. That was one of the biggest mistakes I have ever made. When I opened up the new account through Bellsouth, Direct Tv, who had been told to cancel account #3687xxxx on July 3, 2007, automatically reactivated my old account, as they say it was just suspended. Not only did they reactivate an old account, they then activated a second account number 8007xxxx. I was unaware that two accounts had been activated under my name. NO ONE EVER NOTIFIED ME NOR MY HUSBAND THAT THE OLD ACCOUNT, WHICH WE CANCELLED, HAD BEEN REACTIVATED! WE DID NOT RECEIVE A LETTER, AN EMAIL or A PHONE CALL REGARDING THIS MATTER!

Direct TV took the liberty of charging my American Express card without my knowledge for the following:

Spread sheet removed for privacy

I agreed to allow the charges for $36.61, $69.61 and $104.94. I DID NOT AGREE TO ANY OTHER CHARGES ON MY ACCOUNT. I WANT TO BE REIMBURSED THE $136.23 and $150.12 that was charged erroneously to my account and in my opinion fraudulently!

You may reach me by any of the following:

Julie Knox

XXXXXXXXXXXXXXXXXXXX, FL 32937

julie@XXXXXX
321-XXXXX
321-XXXXX
321-xxxxx ext. 1040

I REFUSE TO PAY ANY FURTHER MONIES TO THIS COMPANY. IF YOU DISCONNECT MY PROGRAMMING ON JULY 12. 2008, I WILL PROCEED TO DROP OF MY EQUIPMENT TO ONE OF YOUR LOCATIONS and I WILL SUBSCRIBE TO BRIGHTHOUSE NETWORKS. I WILL NOT PAY THIS COMPANY FOR THE TWO YEAR EARLY OPT OUT IF THIS DOES HAPPEN WITHOUT LEGAL INTERVENTION.

THANK YOU,

JULIE XXXX

IF A CLASS ACTION LAWSUIT BEGINS, IM IN. !DIRECT TV RAISED THEIR RATES, AND I RETURNED TWO BOXES ALREADY, DEFECTIVE. THEY DONT TELL YOU WHEN YOU RETURN THEM YOU INITIATE YOUR BEGINNING DATE OF THE SO CALLED CONTRACT AGAIN. THERE MUST BE CONSUMER RIGHTS! COLLECTION AGENCY CALLING NOW, I REFUSE TO PAY IT. PERIOD. DEMANDED COPY OF SIGNED CONTRACT, WHICH I DIDNT SIGN. THEY WONT SUPPLY IT BUT CONTINUE TO HARRASS ME.
DIRECT TV EVEN CALLED AND SAID HEY.. IF YOU RETURN TO US A CUSTOMER WELL CREDIT YOU $400.. WOW! ( THEY DONT TELL YOU THEYVE JUST BILLED YOU FOR IT FIRST.) THESE PEOPLE ARE EVIL AND HAVE NO MORALS, IMO.. CROOKS. AND THE EMPLOYEES JUST LAUGH ABOUT IT TOO, THEY ARE ALL ONTO THE 'GAME OF SCREW THE PUBLIC"

YES
READ THE FINE PRINT FIRST..AS FAR AS I AM CONCERNED, IMO.. IT READS:
THEY ARE CROOKS. PERIOD.

I WOULD THINK AS CONSUMERS WE HAVE THE RIGHT TO CANCEL SERVICES W/O JACKED UP FEES.. WE HAVE A RIGHT TO CANCEL SERVICES IF WE ARE NOT PLEASED W/ THEIR SERVICES, RETURNING BOXES IS PROOF OF IT.

THIS IS A FROM OF CONSUER TERRORISM AS FAR AS I AM CONCERNED.

KARMA HAPPENS THOUGH AND SPREAD THE WORD OF THEIR SHADY PRACTICES.. IT WILL IMPACT THEM AT SOME POINT. :)

Direct TV is a rip off,

In March 2008 I decided to call Direct TV and subscribe (what a mistake), I called up and talk to a gentleman who used the phrase “your total satisfaction” and “Commitment to Customer service” every couple of seconds. He convinced me that I would be very happy with Direct TV.

There was a $213.35 charged on my bank account at that time, but during my conversation with the representative I was NEVER informed that this fee was non-refundable.

My installation was scheduled for March 29th between 1:00 to 4:00pm, the technician showed up around 4:30pm with a trainee and took more than 2 hours to install the hardware (very simple installation, most of it to teach his trainee) and about an hour an a half to two hours trying to get the system to work, after making many attempts, phone calls, resetting, plugging and unplugging the receiver he was not able to make the HD DVR receiver to work, few times he thought that he had it but it would lose signal and display message “searching 777”.

By this time it was (Friday night) around 8:30pm, he said that there was something wrong with the receiver and I should wait until tomorrow and call him if I still were receiving the “searching 777” message, I tried few times to change channels but the same message was displayed. I switched to Dish Network (I was planning on cancelling after Direct TV was installed) and then I turned everything off and went to bed. By the way I requested three receivers and installations, only one receiver (HD DVR) was actually installed and the other two were on the carpet in my bedrooms and not installed or checked, the installer left my house with all the boxes and packaging spread all over my living room, at first I refused to sign the paperwork since nothing was working but he begged me to sign since he said that “he would be fired if I didn’t”, he gave me his hand written card with a phone number on it and asked me to call him first thing in the morning.

Since I work on Saturdays I got up early and checked the HD DVR Receiver, same message, no signal, I tried to change the channels no luck, turned everything off and went to work, I called the installer, lady answered the phone and put me on hold for about 25 minutes, I hung up and called 30 minutes later again the phone rang about 10 times lady answered before I could talk she put me on hold for another 20 or so minutes, I tried to call back later but phone would ring and no one would pickup the phone, that is when I tried to call Direct TV for help, the first person I talked to was Charlene, I explained to her my situation she apologized and told me that I had to contact the installer, I said that I had already tried, then click the line went dead. I called back and talked to Shantee, she forwarded me to Alicia and I was told that since I had the Spanish package I had to talk to someone else, I was transferred to a gentleman with Spanish accent who did not identify himself, after explaining my situation, click I was disconnected. I called back and Talked to Alina then transferred to Supervisor Dana (401578), I explained to her that I was getting the runaround and at that time I decided to cancel my service since I only had three days to cancel without a penalty, and I begged her to confirm, that is when she gave me her employee number for confirmation. (Spelling of some of the names may not be correct)

That was my Saturday’s work, needless to say I did not get anything accomplished at my Job, by the time I got home the service was already disconnected. I called on Sunday to ensure that my cancellation was official; Ken verified it.

Few days later I received three boxes from Direct TV asking me to return the receivers which I did the same day, confirmation Numbers were given to Wells Fargo Bank, ALL three receivers were delivered on 3/10/2008 and received by Cervantes, verified by Direct TV representative.

Few days later I noticed that my bank account was charged $426.48, I called Direct TV and talked to James ([protected]) he looked it up and confirmed that I cancelled within the three days and my account should NOT have been charged the cancellation fee, but he asked me to write to billing, I called back and talked to Nydia, no help, that is when I decided to call my Bank to contest the charges, Bank representative asked me to have a conference call with Direct TV’s customer service representative, I agreed and she made the call and talked to Pam and then Supervisor Stephanie ([protected]), during our phone conversation I explained everything that had happened and she agreed with me and agreed that I should get a FULL refund. Few weeks later I was credited $414.00 instead of $426.48, I did not contest the difference, I waited about a month and called my Bank to find out about the $213.35, since it was more than 30 days they reversed the charges. A week later I received a bill from Direct TV for the amount of 213.35.

I entered this agreement based on GOOD FAITH, professional installation, excellent customer service and a working system, in my opinion and in the opinion of most of Direct TV customer service representatives Direct TV failed to fulfill and deliver on their promise/contract and I am entitled to an unconditional full refund since I did not have a minute use of the system, my co-worker had a similar situation and had to wait almost a week to get another installer to fix his “searching 777” problem, he is still having problems with his HD DVR, so far Direct TV’s reply has been “it is a software problem and we are working on it”, by the way he is willing to testify to this matter, if and when necessary.

My account is now in collection and my credit in danger. By the way if you close your bank account and open a new one, Visa will forward the new number to them and they can charge you account again, according to my Bank.

In March 2008 I decided to call Direct TV and subscribe, I called up and talk to a gentleman who used the phrase “your total satisfaction” and “Commitment to Customer service” every couple of seconds. He convinced me that I would be very happy with Direct TV.

There was a $213.35 charged on my bank account at that time, but during my conversation with the representative I was NEVER informed that this fee was non-refundable.

My installation was scheduled for March 29th between 1:00 to 4:00pm, the technician showed up around 4:30pm with a trainee and took more than 2 hours to install the hardware (very simple installation, most of it to teach his trainee) and about an hour an a half to two hours trying to get the system to work, after making many attempts, phone calls, resetting, plugging and unplugging the receiver he was not able to make the HD DVR receiver to work, few times he thought that he had it but it would lose signal and display message “searching 777”.

By this time it was (Friday night) around 8:30pm, he said that there was something wrong with the receiver and I should wait until tomorrow and call him if I still were receiving the “searching 777” message, I tried few times to change channels but the same message was displayed. I switched to Dish Network (I was planning on cancelling after Direct TV was installed) and then I turned everything off and went to bed. By the way I requested three receivers and installations, only one receiver (HD DVR) was actually installed and the other two were on the carpet in my bedrooms and not installed or checked, the installer left my house with all the boxes and packaging spread all over my living room, at first I refused to sign the paperwork since nothing was working but he begged me to sign since he said that “he would be fired if I didn’t”, he gave me his hand written card with a phone number on it and asked me to call him first thing in the morning.

Since I work on Saturdays I got up early and checked the HD DVR Receiver, same message, no signal, I tried to change the channels no luck, turned everything off and went to work, I called the installer, lady answered the phone and put me on hold for about 25 minutes, I hung up and called 30 minutes later again the phone rang about 10 times lady answered before I could talk she put me on hold for another 20 or so minutes, I tried to call back later but phone would ring and no one would pickup the phone, that is when I tried to call Direct TV for help, the first person I talked to was Charlene, I explained to her my situation she apologized and told me that I had to contact the installer, I said that I had already tried, then click the line went dead. I called back and talked to Shantee, she forwarded me to Alicia and I was told that since I had the Spanish package I had to talk to someone else, I was transferred to a gentleman with Spanish accent who did not identify himself, after explaining my situation, click I was disconnected. I called back and Talked to Alina then transferred to Supervisor Dana (401578), I explained to her that I was getting the runaround and at that time I decided to cancel my service since I only had three days to cancel without a penalty, and I begged her to confirm, that is when she gave me her employee number for confirmation. (Spelling of some of the names may not be correct)

That was my Saturday’s work, needless to say I did not get anything accomplished at my Job, by the time I got home the service was already disconnected. I called on Sunday to ensure that my cancellation was official; Ken verified it.

Few days later I received three boxes from Direct TV asking me to return the receivers which I did the same day, confirmation Numbers were given to Wells Fargo Bank, ALL three receivers were delivered on 3/10/2008 and received by Cervantes, verified by Direct TV representative.

Few days later I noticed that my bank account was charged $426.48, I called Direct TV and talked to James ([protected]) he looked it up and confirmed that I cancelled within the three days and my account should NOT have been charged the cancellation fee, but he asked me to write to billing, I called back and talked to Nydia, no help, that is when I decided to call my Bank to contest the charges, Bank representative asked me to have a conference call with Direct TV’s customer service representative, I agreed and she made the call and talked to Pam and then Supervisor Stephanie ([protected]), during our phone conversation I explained everything that had happened and she agreed with me and agreed that I should get a FULL refund. Few weeks later I was credited $414.00 instead of $426.48, I did not contest the difference, I waited about a month and called my Bank to find out about the $213.35, since it was more than 30 days they reversed the charges. A week later I received a bill from Direct TV for the amount of 213.35.

I entered this agreement based on GOOD FAITH, professional installation, excellent customer service and a working system, in my opinion and in the opinion of most of Direct TV customer service representatives Direct TV failed to fulfill and deliver on their promise/contract and I am entitled to an unconditional full refund since I did not have a minute use of the system, my co-worker had a similar situation and had to wait almost a week to get another installer to fix his “searching 777” problem, he is still having problems with his HD DVR, so far Direct TV’s reply has been “it is a software problem and we are working on it”, by the way he is willing to testify to this matter, if and when necessary.

My account is now in collection and my credit in danger.

After having my Direct Tv for less than a month, I've lost service five times and not for two or three minutes. Called up to cancell service..after all the installer said I had 30 days to cancell.WRONG. Now i'm stuck with the decission of either living with not being able to watch Tv when i want or paying $420. Switching to Direct Tv is one of the worst things I've ever done. Say No To Diect Tv.

I agree! I am in Houston but have experience nightmare service as well. I waited until after 2:30 for them to arrive for an appt. bwtn. 8am & noon. The installer drills 2 sets of holes in my new roof - and then tells me that he can't get a signal and leaves. Rude and unhelpful. I called to complain and they told me there was noone available to speak to me and they would put my name on a list to be contacted. Unbelievable!
I agree that some sort of action needs to be taken against them.