Sling TV
reviews and complaints

As someone who has explored the world of streaming services, I must say that my experience with Sling TV has been quite mixed. On one hand, the service offers a variety of channels and flexible streaming options, allowing you to customize your viewing experience. However, there have been significant issues reported by customers, such as constant buffering, loading problems, and unreliable customer service. It's disheartening to hear about these challenges faced by users, especially when it comes to technical issues and billing problems. While Sling TV may have its advantages in terms of channel lineup and pricing, it seems that improvements are needed in areas like service reliability and customer support. If you're considering Sling TV, it's essential to weigh the pros and cons carefully before making a decision.

I forgot to cancel my SlingTV for the 2nd month, and they helped out with refunding it. Note that this was their first-time courtesy, so I don't know if they can do this again. Anyway, the guy was really polite and made reassured me that he was there to help me. The call probably took about 3-5 minutes which was really quick! I'm not sure about their other representatives, but mine was really great. As for the actual service, I think the pricing is still a lot for me. I only watched it for the NBA finals. There were also a lot of errors while the game was streaming.

Sling TV is only $20.00 a month. This is working well for us. It is giving d Dish and Direct a run for their money

There is not a night during prime time that the signal cuts out on major network NBC. Never resolved only getting worst. Not my network in the house it's business fast it is the transmission. Ruins the programing makes you avoid watching.

In literally 2 minutes, had a $19.99 replacement for my $120/mo cable. I don't like TV anymore, but Sling satisfies my wife's habit while she continues to quit too. Looked into 'long-range' digital antennas, but they're better suited for flatland folks.

I noticed I was chgd for service after cancelling the free trial. I got on the chat and chatted with a young man. Very helpful and nice. He looked up my acct apologized and my refund was bk on my card within 10min. Never had problems may be just different reps.

This is by far the best of the cord-cutters, I have mine set up, paid 2 months in advance, and got a professional Roku device delivered to my house free. I have Sling apps on my computer plus the 3 TCL TV's in my house which have a built in Roku app. I also have a TV antenna set up in my house for FREE local channels, so for a mere $20. A month I get everything I can watch. Try Sling, I guarantee you can not beat it!

I only subscribed to Sling.com for Wimbledon 2023, but after YEARS of dissatisfaction with ESPN, I have to say that Sling.com's coverage of Wimbledon 2023 was OUTSTANDING. I saw the BEST matches up close and personal compared to the diciest matches on ESPN on court 300. The only thing that surpasses Sling's coverage was HBO's coverage of Wimbledon years ago. That, too, was outstanding. I will subscribe to it every year going forward for Wimbledon. Thank you, Sling.com, for Wimbledon. Tennis is one of the few secret pleasures and you allowed me to watch the very best of it. Thank you kindly.

When my "basic cable" went up to $80 a month I started looking around. I live in a wooded, rural area, so I can't use either an antenna or a dish. I got a roku ($50) and for $20 a month (and an internet connection) I can get both real time and streaming channels. No contracts, month-to-month payment. It doesn't replace broadcast TV or cable, but it is a real alternative. Downside, only works on 1 devise at a time (remember when we watched TV together as a family) and Sling doesn't transmit the big 3 (ABC, NBC, CBS), Check out the stations it does have, (ESPN, Disney, Lifetime) and the ability to add HBO for $15 a month at a time. Love it!

On November 2, I signed up for a promotional package for my cousin on Sling TV using my credit card. The website mentioned that the package included local channels, which was great because my cousin wanted to watch SNY and YES Network, both of which are local cable channels. However, after signing up for the sports package add-on, I realized that it didn't include these local cable channels. The "AND MORE" mentioned on the website was misleading and falsely advertised, as it didn't mention that it didn't carry local cable channels. When I called to cancel right away, I was informed that I would have to pay for the rest of the month but could cancel immediately. I didn't believe the agent and was afraid that if I canceled now, my entire subscription would be canceled. I discussed this with my wife and we decided not to cancel immediately. On December 2nd, when I checked my bank statement to confirm my Social Security direct deposit, I noticed a charge of $70 from Sling TV. I filed a complaint with the Department of Consumer Affairs and was advised to file a complaint with the FTC, which I just did. It was difficult to explain my issue through their bot, but after several attempts, I was able to speak with a live agent. The conversation started off well, but as soon as I explained my situation, they referred me to the fine print. I argued that they carried Fox Sports, which is a local regional channel, and not carrying local cable channels is misleading advertising. I mentioned that I would contact the Better Business Bureau and ended the conversation. I have also filed a complaint with the BBB. I want a refund of $70. Sling TV should include local channels in their Sling Guide for smart TVs. Sling subscribers should be able to find local channels like CBS and FOX on their smart TVs with Sling. Please check out the video to learn how to do this. My FTC Report Number is ***.

I sign up on 01/03/2024 by 01/08/2024 I cancelled the service and requested

a refund. I chatted with their representative Andy who stated that the company does not givve any refund since there are a prepaid service. I stated that no where on their website stated that there is no refund. I understand their situation, but if you cancel within 7 days, a refund should be allowed. The reprentative said he would let management know and added a laughing emoji, as if, nothing would be accomplished. I felt mocked and then when I told he should not use an emoji , he quickly finished our conversation.

I have been charged 27.50 for a service I did not sign up for. On dec 30 I notice a free site to sling and signed up for 1 hr 7 min and proceeded to cancel. In checking my bank sling have charged me 27.50 for their service. If this was a different promotion it occured at the same time and I was not notified. I have talked to agents at their help center twice with no restution and thereby will file a claim with my bank. Sling does not have a restution for this situation. They cannot tell me any other co or persons to speak to.

I was trying to setup a subscription to sling using a gift card of $40 dollars and an agent took my information and the gift card pin and said I was good to go and my account was active. I have been trying to sign in but I'm redirected to the subscription page again and again.

Now the gift card I purchased at Kroger's is null and void and worthless and I still have no subscription to sling tv and I 'am out of $40

Terrible service. We were charged $158 and we were told it was an accident and our money would be returned immediately. 3 weeks later and we still have not received our money. Worst customer service I’ve ever experienced. I called again and they said they are still evaluating. Still evaluating their mistake and taking our money. Interesting choice of words. Plenty of other services out there, don’t ever give them your credit card or they will accidentally charge you however much they feel like and will not return it.

The Ai lead guide now shows channel you are wanting to watch, then It is looking for what commercials it can shove on your screen as well channels at times are not aligned with the program you want to watch I have seen it off by five or more channels. The other concerns are it is also on home screen not only shows live but also on demand. If I wanted to watch on demand I would go there. I only want to see what is live on home screen...

This new guide takes to long and screws up your viewing. Would also like to see commercial free options.

Watching the Lakers v Denver in Los Angeles I had to keep refreshing. I canceled my account and asked for a refund, but to complete the refund request I had to wat forever on their chat. I gave up and will file a grievance with Chase Bank as it was charged to my debit card.

10-24-2023

$20.00

This happened last spring. The LA Servers couldn't keep up.

I spent over an hour on this and I am totally done with Sling.

As a deaf person, Sling's captioning is almost useless. Please double or triple the size of the captioning font and give it a black background.

The only viewers who turn on captioning are those who are deaf, so please make it usable for us by either:

1. giving us options in fonts, sizes, and backgrounds

or

2. double or triple the size of the font and give it a black background

This week, all of a sudden my response time on Sling (no other app) has slowed to a crawl. It can take up to 15 seconds to get any response from trying to back out or change the viewing channel! I first noticed it during commercials and I just figured Sling was trying to force us to endure those god awful commercials. I pay a hefty amount to get Sling every month. I don't and refuse to pay to watch GD commercials! FIX THIS!

After thoroughly reading through the options and which subscriptions to pay for in order to watch NFL games on Fox, we paid $199.00 to Sling TV to get the Blue+Sports package, with Fox Sports listed as being included. We spent time setting it all up, learning to navigate (not user friendly), searching for the game with no success, calling customer service with no ability to get through, attempting to use "chat" service and told they were too busy. We missed the game, we contacted Sling the very next business day (my payment still pending at bank level), they looked into this and told us we don't get Fox Sports in our area and they cannot refund our money. It literally feels like they just stole from us. How many customers are they doing this to? The website is vague, confusing and as I now realize, deceiving.