While hooking-up a new DVD player we were unable to access our DirectTV service. Calling custome service we were informed we need a new access card and would be without service for 3-5 business days AND charged $20 maintenance fee. We were also informed that we were continued to be billed for a defective receiver since Sept. 2007 (automated payment for 16 months at $5 per month). 47 minutes on the phone with customer support supervisor "Richard" in Alabama: he refused to credit our account the over-charge, claimed it was not DirectTV's policy to check/correct errors to our accounts...we are to do so and notify them within 60 days...and did not end the conversation with a good-bye...he just disconnected the line. Knowing the line was still active we waited until the rep. got on the line then got Richard's ID #! I've written to DirectTV. Let's see what they'll do now!
Monsters! Thats the word that comes to mind when discussing the business practices of Direct TV. Two days before Christmas, Direct TV decides to withdraw over $500 from a co-workers account, without notification. She had discontinued service with Direct TV back in June, and now without warning, in December, they take over $500 out of her account. She hadnt even received a bill from them since June either.There is something sooooo wrong about this. My question is who can she contact to dispute this? The local rep from Direct TV refused to give her the corporate number to complain, which makes this situation even more questionable.
Wanted the nfl ticket because cable didn't offer it. Paid 70.00 a month for it the first season. Suspended service after football season until the following year. When we asked to have our svc. Reinstated, we asked for the same package as the previous year. Direct tv failed to inform us that the service was now 182.00 per month. Direct tv had my credit card # on file and automatically charged me for 6 months!!! When i complained, they refused to give me a credit for the extra charges. I asked to cancel, they charged me 160.00. They also said they will charge me for any equipment that is not returned. I am returning all equipment, but this company is not to be trusted!!! I am afraid they will charge my credit card whatever they want, just as they have been doing. Please dont do business with them, they are crooks!!!
I was forced to cancel my Directv service after 11 years because of rising costs and very poor service. I...
On 10-19-2008, direct tv process an unauthorized charge to my account in the amount of 988.71. I have never had direct tv and at this point never will! My roommate had direct tv and I made a payment on the account in july of 08. I selected not to have a recurring payment and got a confirmation for this. Wouldn't you know once he moved out and had everything disconnected, direct tv charged my bank card the 988.71 for his unpaid bill and equipment not being returned. I talked with direct tv and they wouldn't discuss the account with me as it wasn't my account! I said well you guys took the money from my personal account and now you can't discuss anything with me?? I took this up with a supervisor which got me no where! They stated that any payment made on the account, they will hold the card information to bill later even though it states one time payment. I explained that this wasn't even my account and I never gave authorization for this transaction, they didn't care.
After 3 days of getting no where with direct tv, I went to my bank once the transaction cleared my account. I filed a fraud claim. It took 7 days, but after the banks investigation the bank gave me my 988.71 bank. I am so thankful for this as this was some money I put up for my 5 kids christmas. Direct tv has to be stopped with this unauthorized transactions!!!
I am willing to file whatever needs to be filed against this company to stop this headache from happening to anyone else. Until they change their ways do not pay someone elses direct tv account with your bank or credit card info! If its your account and you disconnect, change your bank card info first! They will take this money without your knowledge!! So all you other file a claim either with your credit card company or your bank! Direct tv will give you the run around. Direct tv even asked me to fax a copy of my card to them along with my bank statement. Are they nuts??? I refused as this is my personal info and I didn't want them to take anymore from me than they already have.
I have since changes my banking info so this will never happen to me again! They are running some sort of scam and they thought they got another sucker, but I got news for them!! As of today I am set back to where I was when this whole headache started about 10 days ago. If you have any questions please contact me! The banks and credit card companies do have policies in place for this type of fraud so use it! Don't use direct tv you are wasting your time!
After cancelling service with direct tv on nov. 13 because of moving to a condominium and not being allowed satellite service, paid the balance of the account in order to cancel service, asked if they needed the equipment back and was told, no they did not want the equipment back. Today one month later on dec. 15 we receive a new statement of service for 63.69. Called customer service, got transferred 3 times and finally connected to a representative which kept insisting that we never cancelled the service. It was a vicious service. Asked to talk to the manager and was told it was not possible, he could resolve it, but he kept insisting we never called to cancel. Well they are never going to get the 63.69 from us, they are thieves!
Direct TV added NFL package to my account without my authorization. My husband noticed the big hike after a few payments and mentioned it to me. I proceeded to call the company and spent about 1 hour being directed to a woman that told me they would never do this without my authorization. She said they hire telemarketing companies that may have called me. Oh, I did receive a call for that but I said NO. She said she would have to go to different dept. and I would be notified within 5 days. Well 5 days went by and I said to my husband " have you received any new bills yet?" Well tonight after maybe a month we get a phone call from them saying if my bill isn't paid my service will be cut. I explained to the agent the first phone call and she said nothing was noted only that I cancelled it along with my ShowTime . I asked to speak to a supervisor again after 30 minute wait I hung up and called again. This time I was told because I once had it they automatically renew it at NFL time. I explained when I initially signed up it was given to me as a promotion but cancelled it after 5 weeks. ICANCELLED IT . I NEVER WANTED IT.
The agent was only able to credit me $60.00 while they billed me for 5 months without my authorization. THIS COMPANY MUST BE STOPPED, BEWARE OF DIRECT TV.
Direct TV is a total rip off. I had service with Direct TV back in 2005, I then moved and had to cancel my service in 2006. In 2007, I subscribed to the service again after moving yet again. Well, I was having some issues with the reciever last month Nov. 2008 and connected it to the dial-up and my bill has 3 pay per view movies from 2005 posted to my account in month. I have no bill to verify from 2005 that the movies where never paid for and I was told that they have been sitting ideally on the reciever since that time and puff now I need to pay up. (1) How in the heck could I have ordered a movie, without a record of the purchase being anywhere but on the reciever since 2005. (2) They have a record to verify I never paid for it but I was never billed until now for a 2005 charge that I can't see it or verify and I am expected to pay without proof that is isn't a billing error. The charge is about $16.00 not a make or break situation but it is the principle. I asked the customer service rep and the superivor "Is is not possible that is could be a billing error and I am being charged twice.." response "That is not possible..." give me a FREAKING BREAK... They just lost a loyal customer today...
From the Direct TV salesperson to Istallation and billing, this company operates in the most fraudgelent, underhanded way of any company I have ever dealt with. The salespeople will say anything to get you to take the bait, even lie and the technicians that install the dish and cable are not even properley trained in doing so and communicate none of the installation process with the customer who is having the work done. They have no regard for your personal property and don't care how you feel even after the damage is pointed out to them. My home was seriously damaged from Direct TV installation and their Quality Lead even came out, took pictures, wrote up a report and told me this was a bungled job and it would have to be re-installed. I was promised a senior tech ASAP and after waiting and not hearing anything from Direct Tv, I called a week and a half later to find no work order oredered. I cancelled my service with them, and now am being billed a $500.00 early cancellation charge. I have called and tried to talk with their customer service, who really need a job titled auto response team with no knowledge of anything, and was told I owe and they would do whatever it takes to get it, even ruining my credit. I am now going through damage claims specialists in Oregon, hiring a general contractor, had to have an electrician fix my wiring in the attic from the fault of the direct tv tech messing with it, and now trying to fight just to keep my credit in good standing. DON'T EVER HAVE DIRECT TV INSTALLED!!!
You'll regret it.
Thanks for listening, Tracy
I ordered a cable service on Nov. 23rd for $52.99. I was promised 100 or more channels with some local sports channels including CNN in addition. The service was restored on Nov.23 on Nov. 24 while at home I decided to view an NBA game on a local channel but as soon as I went to that channel, I was asked to pay to view the NBA game. Secondly, I couldn't get CNN as promised by Direct TV representative. Therefore, I called an canceled my order within 24 hours. I persistently asked the rep. whether I will be billed for any penalties and the lady said no. To my surprise Direct TV went ahead and debited an amount of $295 from my checking acoount unknown to me. I just realized that this week 12/5/08 when I received my account history from my bank. I called immediately and reported the withdrawal of the unathorized amount from my account and said they will get back to me but as of now I have not heard anything from them yet. I want my $295 back immediately. This is fraud and if I do not get my money back I will sue Direct TV.
When this incident happened I returned their receiver and the cable remote to them within four days and even at that time when I called and asked them whether I will be charged extra for canceling the agreement within 24 hrs they said no. However, they went ahead and debited my account of $295 of which I want that money back immediately. Thanks
I got the service with Qwest and Direct T.V. My only relationship was with Qwest through that bill. There was an extra modum sent and I repeatedly got charged for it for six months, every month being on the phone with Qwest. Finally they fixed it but I had had enough. I cancelled the service April 30, 2007. I called Direct T.V. to find out how to send the quipment back and the guy said to keep it...I had no use for it. Next think I know I am being charged for the equipment and three more months of Direct T.V. Normally they would shut you off quicker for non-payment. I did not even have the service I was being charged for. Finally after several months, they sent me boxes to send the equipment back. Then they sent me to collections for the three months of service I was not using. I tried and tried to resolve that with letters and phone calls. Now that collection has gone to an attorney. Screw Direct T.V. and Qwest both!
I called directtv to inform them that l"m moving out of my apartment to anew one.They told me they will come and fix for me on the 15th of october. They came and said they are not getting a signal so they have to put a pole in the land, so they said l shoud talk to the manager.l talk to her and she said no .I called again to ask one of your rep to cancell and she l can cancell because the contract has not ended. l said what should i do next, because when l don, t pay before the due date, you gonna charge me. she said not until 26th of october, so go and tell the manager that they gonna put on the land not in the land maybe she accept it.
I called again on the 25th to tell you know that manager said no, soyou should suspend the contract.she said l cannot suspend because l owe l tried to explained that l we have not use Direct for the whole this month so why should lget bill, she said no she cannot suspend, if l have a problem l should write to Directtv billing Dispute.So please if you can replay the recorded massages do so and suspend to contract without me paying a bill.thank you.
I was offered a special package/rate deal due to being a "loyal customer" (5 years) and the fact that direct tv was discontinuing the total choice plus package that I currently have in a few months. I was told since I was a "loyal customer", I could get the sports package and all movie channels for $10 dollars extra for the next 4 months. After which, I would have to call and cancel if I didn't want to continue with it.
Three days after receiving this new deal, my bill went from $70.96 to $162. I was told that my bill included a $49.95 charge from having a defective receiver changed out by a tech (Wasn't informed about the fee by the service dept) , but that still doesn't explain why i'm now paying $41.00 dollars more. I tried to cancel the deal, but they claim i'm under contract for 4 months and another 18 months due to the new received that i'm leasing from them... What a crock!.
I really hate the way they leave out the details or completely omit them while their locking you into these deals.
Consumer beware. This is the first time in 5 years of doing business with them that i've had an issue, but the way this started and the way it's being handled is totally unethical and unprofessional.
I ran into their scam billing / cancellation problems last year. They claimed I owed a balance when in fact...
I canceled my service with direct tv and requested they mail me the return kit for the convertor box because I was moving. I advised of the date I was moving and that I would need the kit before that date. Twice I contacted them regarding this. They mailed the kit the day after I moved. When I finally got a new address they billed me for the convertor box because I had not returned it after I had again contacted them to give them a good address to mail me the return kit. So now they have my money and the convertor box. They charged my credit card for the cost of the box! I contacted them for a refund and they said "the check is in the mail. " what check? Credit my card. They do not do refunds on credit cards, just charges. Oh by the way, it will take six to eight weeks to get the refund. What crap. Stay away from them. They are dishonest and thieves.
I've used directv for a few years now only because comcast didn't offer as much. If you can put up with glitches, no sound at times, tiled and frozen screens and poor weather reception then they're your company.
I had a tech (They are not techs) to my home to fix a no sound problem. He left with no cable connection so I could record a program and watch another and added a broken up picture (Tiled). I called diredtv the same day to tell them my problem. The problem now was because the first guy screwed it up it becomes some kind of "special management" case and requires a manager to allow the guy to come back to fix the problem.
I first called diredtv on the friday they were here. It took six days to finally have a "manager" call me. That was after calling them everyday for six days. Then this idiot of a manager says it will be another five days until a tech can return. That's a total of eleven days without tv reception.
This kind of business incompetence should be addressed by the fcc.
Anyone considering doing business with directv should surely think twice. They're reception is poor.
They're hd recorders take several seconds to just change the another channel. I don't have enough room here to say all that i've found unsatisfactory with diredtv. Find someone else, please
Today I cancelled my direct TV service because frankly, the service is interrupted everytime it rains and Direct TV advertisements are so much louder than the rest of the programming that we must have the remove close by to mute the ads.
So when I called to cancell, they advised me that I have to pay untill 210 because when I activated their service their terms of service say that it is a two year contract.
I have asked for a copy of a signed agreement where I agreed to a two year contract and they of course have none, because I would not have signed one. The go back to saying that when I activated I automatically agreed to a two year contract.
Of cousrse what will happen next is that Direct TV will send me a bill, I will refuse to pay it on the basis that I did not agreed to a contract, next they will give the "Froudualent Bill" to a collection company who will file a collection notice on my credit report in order to damage my credit and force me to pay. I will send the entire process to my attorneys and they will contact the collection company.
I have instructed my attorneys to file legal proceedings if necessary.
The important thing here is that Direct TV is in financial trouble and is going trying to force costumers to stay with them even if the have to beat them up fiancially. The days of the thug with a baseball bat are gone, now comapnies use froudulant documents lawyers and collectors to do their wor.
I will keep you posted on my fight with Direct TV.
PS: If there are many other people out there that have had this kind of issues with Direct TV, there may be grounds for a Class Acction Case against them.
Log of complaints with DirecTV This log is intended as record of problems I have dealt with DirecTV and i...
My cable bill was out of control so I called Direct TV last month and asked about their options. I was told their options and chose one which best fit my family. I was told I would get a discount for one year if I agreed to a two year contract. I agreed. They said I would get a discount if I bundled and included ATT as my internet provider. So, I checked the price of ATT internet prices and they were equal to what I was currently paying, so I agreed.
She told me what my total was for my Direct TV and that included four receivers. I asked her if the price she just quoted me was a one time charge for the receivers or monthly, she chuckled, of course it was only a one time charge, so, I agreed. I got my first bill and there was no discount for anything. Then I got my bill for this month, the second bill. They had charged me for the receivers again and there was still no discount for the two year contract agreement or for signing up for ATT.
I called Direct TV and was told that I had to pay monthly for each of the receivers and I must have misunderstood the sales person. I am now paying way more for my cable then before I signed up for direct TV. She woman on the phone said that I was not receiving my discounts because they had never been activated so she activated them but would not make them retroactive to last month's bill. My bill is not exactly what it was before I switched to Direct TV.
I asked the woman on the phone to pull up the recorded conversation of my order where the woman tells me that the receivers were only a one time charge when I ask her. The woman told me that she could not listen to the conversation and if I wanted the recorded conversation, I would have to subpoena the recording.
When I told her to cancel my service, she said that she would have to charge me $400 for canceling my service. I was outraged. They lied about charging me for the receivers and then when they did not hold up their end of the bargain, they wanted to charge me $400 to cancel my contract.
I will continue to get hosed by Direct TV and after my contract is over, I will not stay with them. Do not sign a contract with Direct TV and record all your conversations with them. They are scam artists.
1. Direct tv refused to suspend tv service after i made this request by phone. They said my current bill had to be paid. The current bill was not overdue. I have been a customer for several years, have always paid my bills, have never had a billing problem.
2. Direct tv refused to suspend my tv service after i made the request a second time by way of a written note. I paid the current bill by its due date. I enclosed a note to suspend the service. Based on what direct tv had told me - the bill had to be paid and then they would suspend service.
3. Direct tv billed me a monthly charge after i had suspended service twice - by phone and by written note. Seems there is no communication between the billing department that received my written note and the department that suspends service; and, therefore, i must pay for a month of service after i had twice requested suspension of that service.
4. Direct tv refused to suspend my tv service after i made the request a third time, by phone. Direct tv said the the charges billed me for the month after i had twice requested suspension of service, by phone and by written note, had to be paid first before they would suspend service.
This company is outrageous. Direct tv is cheating the public with made up charges, making it difficult to suspend service so they can collect extra charges. This cheating company should not be allowed to operate in any area where there is no competitor. Their license should be suspended in all areas where they have no competition.