My friend and I had been considering changing from cable to Direct TV. Since my friend is from the Ukraine, she was very interested in the Russian channels offered by Direct TV, I called Direct TV to inquire about the channels. After I called and talked to several different representatives, I was offered a 30 day trial period. I asked the representative if I decided to cancel before the end of my trial period would I owe anything. I was told by this gentlemen, no, nothing. I asked what I going to do with the equipment and I was told I would be sent boxes for their return. He said, "You might as well try it, you have nothing to lose". On November 15, 2006 we decided to try it. Unfortunately, the Russian channel offered on Direct TV was not what we were looking for so on December 8, 2006, I called to cancel and return the equipment. It was then I was first made aware of the "charge" for early cancellation. I informed the nice young lady that I had a 30 day return policy and she told me that the equipment being returned was not part of the return policy. I informed her that I was told there would be no charges. She told me that when I received my bill I could protest the charge. On January 17, 2007, I received my first call from the billing department asking me when I was going to pay my bill. I told the lady that I have not received a bill from Direct TV. I received a collection phone call from Focus Receivable Management March 2.
What ever you do do not EVER use Direct TV. They will lie to you to get your business and then go back on their word. I ordered Direct TV and was told I have a 30 trial period and it was after I canceled I found out that there was a charge after 7 days for the equipment. Then they started harassing me about paying the bill BEFORE I received it in the mail. I protested it and they sent my bill to a collection agency without sending me another bill. I turned them into the Better Business Bureau and they did not care they still insist on me paying for a bill that their employee lied to me about. I cannot say this any better except "STAY AWAY - Direct TV sucks!" and they do not care.