The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
DHL Canadadelivery

DHL, just a terrible service provider. I paid for express mail internationally and turns out they don't live up to their 4 days they suggest as the time of arrival of a package. The first problem was I called them in the morning at 9:30am to notify them that I had a buzzer code. The idiot lady didn't bother to write down or ask my buzzer number because she said something about how the driver won't get a hold of the number until later anyways. So I figured if the driver is any smarter, he'll be able to come up by talking to the concierge or at least obtaining our buzzer from them. Turns out he left and then my package was at the DHL facility again. So I call around 5:30pm to ask where my package is, (the lady in the morning had said 9am-6pm), no one arrived. Obviously. So, I called in and found out the driver didn't bother to come up, and as for the customer service rep on the phone she didn't even bother to write down my BUZZER that I had provided prior (9:30am). So, now day 2 with DHL. The lady I was talking to at 5:30pm said that the package would arrive the next day, today is the next day. Almost half way through the day, so I called in. This time I was pissed, I took time off school to be here yet they don't give a ### whose time they are wasting. So, the lady says, there will be no package today because it takes up to 48hrs to fix the addresse error. Really eh? ... so, now I'm just completely pissed off!!! I am writing on complaints board, BBB, ebay forums, amazon forums.

Drivers, Customer Reps, and all of the DHL team don't give a ### about your time or your package. They just want the money, which by the way I paid excessive shipping costs to get it express from an international destination.

Stick with Canada Post !!!

Responses

  • Mi
    Mike Yeager Apr 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I first thought the bad delivery of my Dell computer was maybe a one time incident but my next experience nailed it down that Dells pick for a delivery service was a bad business move. I personally would want delivery of the product I was selling to be top priority but not so with Dell. I quickly found that neither Dell nor DHL had very much concern for this part of the process. After missing my first delivery of a lap top computer because DHL was to be deliver on a certain day and I had someone there all day to wait on it but no one ever knocked on the door the person I had waiting said they looked up and the van was driving off and when they went to the door to see if they left anything there was a note no one was home. That night I had a call they were coming back the
    Next day at a certain time but no one showed up and when I inquired they said they did not run in my area on that day. I am in day three and the predicted delivery and it is partly cloudy very frustrated with a 20% chance of delivery.

    Very frustrated,
    Mike Yeager

    0 Votes
  • An
    Anne-Marie Jul 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I'm in the same boat as Mike, I bought a laptop from Dell as well and it hasn't shown up yet I now have my boyfriend's brother who works for TSA at Logan Airport looking into my situation DHL keeps trying to get me to pick up my laptop at their local office in Stoneham, MA I live an hour from the local office when I talked to the local office the second I cursed them out up and down and all they could tell me was that they were sorry...they are full of ###! If I did my job like they do I'd be fired by now!

    0 Votes
  • Valerie Oct 21, 2008

    I ordered a product that was shipped by DHL. A delivery notice was left on my door with a contact phone number. I called on two separate occasions and was promised that it would be delivered the "next business day." That was today. When it didn't arrive by 5:00 EST, I called and was told that "it will not be delivered today." I find this to be totally irresponsible and DHL failed to provide the customer service they advertise. If you need something delivered reliably and on time, it is my opinion that DHL should be the last service choice!

    -2 Votes
  • Be
    Becky Simpson Oct 15, 2009

    Waited patiently for a parcel for three weeks, unaware it was being delieverd by DHL as the company I bought from have always used post office delivery in the past (I think perhaps they use DHL for slightly larger items). Got in touch with the company who gave me DHL's number and a reference number.

    I rang them and they said they'd tried to deliver three times on three consecutive days and it had been marked down that I was on holiday and that they put a card through. I have NOT been on holiday and I did NOT receive a card.

    They were apologetic and rearranged the delivery - told me which day it was going to be on - so I waited in. At 5pm I rang up to inquire where it was. I was told it was still "out for delivery". At 6pm I rang up again and was told they tried to deliver at 5pm but they were "unable to gain access to the property." What this means I have absolutley no idea!

    They are completely useless.

    0 Votes
  • Ca
    CalgaryMS Jun 25, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Agree. 1000000% Worst courier service compared to FedEx, Canada Post, Purolator ... WORST of them is DHL ... They have my package sitting here in Calgary for a week and no one gives a damn about what is going on ...

    1 Votes
  • Ti
    tita duran Jul 12, 2010
    This comment was posted by
    a verified customer
    Verified customer

    send package to Mx. pay $312.07 to be delivered in 2 days. still till this day it has not be delivered yet. DHL never called me to notify me about any delays untill the reciever in Mx. contact me. I had to personally call Mexico DHL to get information because neather DHL-USA or DHL-MX. knew exactly what was goin on. Now they say I have to pay 200 pesos more for interest fees in Mexico for my package to be deliver. I dont think is fair to pay more they did not mentioned it when I send the package out. JUST VERY BAD SERVICE

    0 Votes
  • Ol
    oladonk Jan 18, 2011
    This comment was posted by
    a verified customer
    Verified customer

    A package of fresh semen for a dog was sent from Netherland with DHLexpress 24 hr service. The package was picked up by DHL and and sent to the nearest DHL office 10 miles away where it stayed for 24 hrs. No information from DHL and the package arrived far too late to be used. No excuse from DHL.
    This is the second time DHL has screwed up for me tha latest month.
    This company reminds me of the russian mail, you cannot trust them at all!!

    0 Votes
  • Su
    Sunny John Mar 11, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Yes, DHL has consistently all the 3 times failed when I used their services. The first time they failed to pick up the package, the seocnd time they failed to deliver the package and had made the first attempt to deliver after 3 weeks. The third time they have not even send out for delivery after recieving the package at the destination for more than two weeks now. So if you are in Canada never ever even think of using DHL services as they donot have the infrastructure to deliver on their courier services. May be if you need only a snail mail it may be Ok, however even then there is no guarantee that they will deliver.

    2 Votes
  • Ne
    Neglave Mar 15, 2011
    This comment was posted by
    a verified customer
    Verified customer

    On Monday, January 9th, I was told I would receive my package on Tuesday. Tuesday I waited all day and at 5 pm was told I would receive it on Wednesday. On Wednesday, I waited all day and at 5 pm the deliverer called to tell me he couldn't find the address.

    I gave him the correct address but he told me he wouldn't deliver it until Tuesday. I told him I was leaving Mexico City Friday at noon and asked him if I could pick up the package myself. He said 'yes' and told me where to pick it up. I told him I was on my way.

    At the DHL office I was told they didn't have it and to return after 7 pm. At 7 pm I was told they didn't have it and I should call Customer Service.

    Customer Service told me to call in the morning at 9 am. Tuesday at 9am I was told the package was placed in the imports area and couldn't be picked up. It is now 10:55 am and I'm waiting for a call so I can go pick up the package even though I was told it was unlikely that I would have it by noon.

    I've called DHL at least 20 times. I've used up about 30 dollars on cell phone cards. I've wasted 2 days waiting for the package instead of shopping for my business. I made repeated trips to DHL with no success. Continuous frustration.

    2 Votes
  • Dh
    DHL Sucks Jun 11, 2011
    This comment was posted by
    a verified customer
    Verified customer

    It goes without saying that if you are relying on DHL, you are better off to throw your money into the toilet and flush, accept the fact that you will NOT receive your shipment as they PROMISE, and call a real courier company like Fed Ex or UPS. They lure you in with a Saturday delivery service, which doesn't matter, as you won;t get your package anyway. I had a pickup arranged from a client's office in Toronto on Friday morning, to be picked up at 2 PM Eastern time, no later than 430 PM and delivered overnight for arrival in Calgary at 12 noon. I pre-paid DHL much higher costs than UPS to ensure Saturday delivery ($45.33). My Client in Toronto called me at 430 Toronto time to advise that the package had no been picked up. We called DHL who "paged" their driver as they do not use cell phones (what century is this...pagers...really?) and assured me that they had been "dispatched" and would be there to pick up the package. The Client closes at 430PM, but waited around on a Friday until 5PM...surprise! DHL didn't show up! Despite calling them and being assured that they were on their way and picking it up. Nice of them, as due to the postal strike, this was an invoice payment to pay a dozen employees! Great job DHL! NEVER, EVER, EVER use DHL! They are a joke! And...they don't care that they screw people over...Go UPS!

    2 Votes
  • Ee
    eechoo Jun 14, 2011
    This comment was posted by
    a verified customer
    Verified customer

    DHL leave a notice of delivery for us for not able to responde to their buzz. Its indicated their that we must call them to schedule another attemp for them to deliver i call up their toll-free number [protected]), after morethan 1hour of waiting, they told me to pick it up at their office because they cant deliver it because they cant contact us before delivery because their DELIVERY MEN DONT HAVE CELLPHONE!!!. I asked for the phone number of their office, they said they DON'T HAVE PHONE! their office where i can pick up my package is NOT ACCESSIBLE BY PUBLIC TRANSPORT! SHAME ON THIS COMPANY!

    0 Votes
  • Ra
    Rachel Malka Jun 22, 2011

    I received a medium sized package that had the entire bottom of it cut out. they re-taped it with their special tape. When I complained they gave me the run-around. They kept passing me to a different person who said they would handle it. then that person said that they could not handle my claim and passed me to a different person. When I gave them my tracking and reference number in an official e-mail, I get the snide e-mail in return from them that said it was invalid numbers and they could not even find me in their system(even though that same day I just talked to them and they looked up my number on their system). They stole over $800 from me. Do Not use DHL. DHL (Dishonest, Hostile Losers) The Leader in Unreliable Delivery!

    1 Votes
  • Fr
    frustratedandrated Jul 07, 2011

    Terrible service. They couldn't find the office of a major international arts festival (one that receives multiple packages a day), and now they want to wait 24 to 48 hours before attempting delivery. They also want to charge me an extra fee for the "reprocessing." I will never use DHL again.

    1 Votes
  • Pa
    Package Recipient Oct 04, 2011

    Problems with DHL in Canada

    1. Email notifications are confusing: Notification for shipment event group “Out for delivery”. Event Category: Shipment held – Available upon receipt of payment.
    2. Website contact form allows for 100 char entry, oppose to 1000 characters as stated on the screen. This is less than a twitter, and provides no option for leaving a message other then short statement. You know what comes to mind…
    3. 1-800 customer service has no way to contact local facility other then email.
    4. Emails from customer service are ignored by local facility for days.
    5. Couriers at a local facility apply status scans incorrectly. “Delivery attempted; recipient not home” showed up twice on trace history, when in fact not a single delivery attempt was made (no door tag left).
    6. The item above can be attributed to fraud. Transferring fault to the customer instead of sort/delivery mistakes is a fraud. It allows DHL to avoid money-back payments to shipper when commitment times are not met.
    7. Local facility is open for customers only two hours per day. It has no phone number where anyone, including their head office in Montreal, could contact them.
    8. Both Customer Service (Toronto/India) and Corp Office (Montreal) have no control of package movement once it is at the destination sort.
    9. DHL system shows incorrect Ship To address on notifications, by using a city for local sort facility, instead of destination city. Though the postal code is shown correctly, this probably a root cause for misrouting my parcel.
    10. The package sent from Alaska to PEI via DHL took 1 day to reach Hamilton (ON), one day to reach Moncton (NB), one day to reach Charlottetown (PE) and 18 days to cover 15 min driving distance from local sort facility to destination (still not delivered)!
    11. I had to call DHL customer service 7 times, was transferred to Montreal Head Office twice, and after all promises, and traces, they still failed to deliver.
    12. I finally have the package. However, it wasn't delivered by DHL. It wasn't even attempted to be delivered as customer service and trace agents assured me. I had to show up at local DHL warehouse. It was open at the end of day on Friday literally for 15 minutes, not 1 hour. I happened to be lucky to see one of the drivers return to warehouse to drop off the vehicle.
    13. The guy located my package in the box in the corner, with trace fax that Montreal office has sent. It says that the driver needs to attempt LAST delivery. (When none was attempted to begin with).
    14. I asked the driver why would package be stuck in their warehouse for more than two weeks without any attempts to deliver. His response was the key to DHL problem: "It's not my route. I don't know and I don't care. Ask the other driver..." I told him that for me he is a DHL and team he works with. He smiled. I told him I will never use DHL again. Another shocking response:"I don't blame you."
    15. To top it off, next business day I received an email from Natasha Jackson from AZ (USA) customer service center. She said she was sorry that DHL has missed me at home twice... In reality, he never came by.
    16. The driver simply defrauds the company he works for by reporting the work done (via wrong scans), when it hasn't been done at all...

    The conclusion: Use FadEx, UPS, Purolator, or simply Postal Service before you ever think of using DHL. DHL has failed miserably to establish well run operations and customer service in North America. I have never experienced such a lousy shipping service. Even when packages were lost by other carriers couple time, the handling of the problem was much supperior.

    0 Votes
  • Sa
    salsi Oct 13, 2011

    They have the ### customer services I have ever encounter, and they are bloody expensive, you would think we'll get a good service. I cant even bother writing me experience with DHL, I just wish I had a number to call and complain to them in person.

    1 Votes
  • Pa
    Patrick.Erudite.Guo Dec 07, 2011

    Really hope I won't get this for my order. I'm in Toronto. Long story short:
    Nov 28 I ordered a Physics Textbook from a seller in Amazon.ca. (Says deliver from Dec 5 to 20)
    Dec 6 I receive email notice from Amazon.ca and that seller. The seller tells me to check DHL. I went to DHL.ca and found in my Tracking record that they are stuck in Hamilton, Ontario---"bad address", "delivery failure", "contact DHL"., etc I don't know how the heck they got there. Oh yeah it is actually done by Loomis Express, who is probably in Canada.

    The global economy is just too complicated for contemporary customers to enjoy services.

    By the way, if I were the CEO of DHL, I won't step in Canada with such a messy and hopeless team. I just don't understand why these overseas corporation would ever step in another country and just sit there like an idiot, thinking they have got the business in that country.

    2 Votes
  • Hu
    huwon9 Jan 01, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I worked as a shipper/receiver and inventory control manager. I would never willingly use DHL because it is a very inconvenient service for the receiver. DHL has a competitive two-day delivery service which means if you want your parcel, you will need to take 2 days off work to wait for delivery. Their tracking procedure is not up to current standards but will likely improve if they adopt the Loomis infrastructure and network.

    For my personal shipments, I use Canada Pos because even the cheapest rates have tracking. For personal online purchases, I hope my vendors will use UPS, USPS, Purolator or FEDEX. All have excellent tracking. For your information, USPS bar codes are recognised by Canada Post.

    Loomis also has excellent tracking. The documentation is precise and possibly the most detailed. They only problem is they sent my parcel to the wrong city. Here's proof:

    2011-12-30 21:25 Transit Through Loomis Facility BURNABY
    2011-12-30 21:25 Depart Facility BURNABY
    2011-12-30 17:21 Processed at Location BURNABY
    2011-12-29 22:22 Depart Facility CALGARY
    2011-12-29 22:22 Transit Through Loomis Facility CALGARY
    2011-12-29 20:13 Facility Scan CALGARY
    2011-12-29 20:09 Processed at Location CALGARY
    2011-12-29 20:05 Facility Scan CALGARY
    2011-12-29 15:56 Depart Facility LETHBRIDGE
    2011-12-29 05:52 Arrived at Loomis Facility LETHBRIDGE
    2011-12-28 17:27 Facility Scan CALGARY
    2011-12-28 17:22 Depart Facility CALGARY
    2011-12-28 17:22 Transit Through Loomis Facility CALGARY
    2011-12-28 17:18 Facility Scan CALGARY
    2011-12-28 16:09 Picked Up by Loomis CALGARY
    2011-12-28 00:00 Shipment Record Received CALGARY

    0 Votes
  • Hu
    huwon9 Jan 01, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I have worked as a shipper/receiver and inventory control manager. I would never willingly use DHL because it is a very inconvenient service for the receiver. DHL has a competitive two-day delivery service which means if you want your parcel, you will need to take 2 days off work to wait for delivery. Their tracking procedure is not up to current standards but will likely improve if they adopt the Loomis infrastructure and network.

    For my personal shipments, I use Canada Pos because even the cheapest rates have tracking. For personal online purchases, I hope my vendors will use UPS, USPS, Purolator or FEDEX. All have excellent tracking. For your information, USPS bar codes are recognised by Canada Post.

    Loomis also has excellent tracking. The documentation is precise and possibly the most detailed. They only problem is they sent my parcel to the wrong city. Here's proof:

    2011-12-30 21:25 Transit Through Loomis Facility BURNABY
    2011-12-30 21:25 Depart Facility BURNABY
    2011-12-30 17:21 Processed at Location BURNABY
    2011-12-29 22:22 Depart Facility CALGARY
    2011-12-29 22:22 Transit Through Loomis Facility CALGARY
    2011-12-29 20:13 Facility Scan CALGARY
    2011-12-29 20:09 Processed at Location CALGARY
    2011-12-29 20:05 Facility Scan CALGARY
    2011-12-29 15:56 Depart Facility LETHBRIDGE
    2011-12-29 05:52 Arrived at Loomis Facility LETHBRIDGE
    2011-12-28 17:27 Facility Scan CALGARY
    2011-12-28 17:22 Depart Facility CALGARY
    2011-12-28 17:22 Transit Through Loomis Facility CALGARY
    2011-12-28 17:18 Facility Scan CALGARY
    2011-12-28 16:09 Picked Up by Loomis CALGARY
    2011-12-28 00:00 Shipment Record Received CALGARY

    1 Votes
  • Pi
    PissedOff#1 Apr 13, 2012

    I HATE DHL!
    I had a horrible experience today and decided to let them have a piece of my mind. My language wasn't the best of the English vocabulary when I was speaking with the manager but I made sure to file a complaint! This is what I wrote them:

    I was awaiting a parcel to be delivered to me, I missed the first attempt because I was not available and didn't even know about it because there was no tag left on my door and due to the fact that I was travelling It slipped my mind to check that it was out for delivery however when I seen that I made sure that I stayed home the entire morning and early afternoon to be there because i knew I was LEAVING THE COUNTRY and would have no other opportunity to receive it with me. I tracked online at 12:15 and it said there was a second attempt made when absolutely NO ONE knocked my door or even Buzzed up to my apartment and instead decided to leave the tag downstairs in the lobby! I immediately called one of your representatives and told them of my situation where she informed me that she would either request for the driver to come back or hold it at the Brampton location. I told her I would rather go pick it up to ENSURE that I get it today because I leave on Sunday for 3 months. She said OK and a rep would call me back to let me know. Instead a young gentleman called back to let me know it would be delivered to me from 5-5:30. I stayed home the entire day until 6 where I called in and another gentleman informed me that the dispatcher had spOKen with the driver who was in Traffic and would be here shortly. It is now 9:00pm and i have just gotten off the phone with one of your team leaders who has informed me that there was a "miscommunication" between your staff because the package was scanned at 5:28 at the Brampton warehouse; and that she will not be able to help me. i am more than furious at the fact that I am going to be paying in total $76.39 for EXPRESS shipping- so I could get it before I leave - that I DO NOT have, and WILL NOT RECEIVE because I am not going to here on Monday. I will have to have it delivered to my house to my sister where she will then have to ship it to me (because it is a very important package) and I will then have to pay ANOTHER fee. I was just simply writing this complaint to let you be aware of my frustration because of the fact that DHL staff failed to communicate and efficiently deliver and ultimately satisfy this customer and I will never be using any services by DHL, and will also never advise and perhaps discourage other I know who are interested!

    1 Votes
  • Fa
    Fauve Aug 02, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I have had it with DHL. I wonder why this company hasn't been shutdown yet as they are provide the ### services ever. There business i built upon fraud and misleading the customers. I work from home and hardly leave my apartment building especially when i am expecting packages to be delivered. Today they claimed they had made 2 attempts to deliver my package but no one was home. what a load of BS (no door hanger to be found anywhere)...i have been home all day everyday this week...this is just despicable that they have such lousy service. I will NEVER EVER use DHL again!!!

    1 Votes
  • Ha
    Hanan AN Aug 23, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I totally agree. I faced the same problem with Montreal branch. Moreover, their employee are rude to customers.They communicate with customers with an unprofessional way.
    The conclusion: Use FadEx, UPS, Purolator, or simply Postal Service before you ever think of using DHL.

    0 Votes
  • Sa
    satsupervisor Oct 19, 2012

    Terrible service. I deal with them because I send SAT exams via DHL, but not by choice. I was given reference numbers that later didn't exist, had to call two days in a row after a package was not picked up for delivery, and for personal packages, was left a second note that I wasn't home when I had signed the first form and left the payment indicating the package could be left at my door. Terrible, terrible service. I would NEVER use DHL of my own free will.

    0 Votes
  • Sh
    shadvin Dec 31, 2012

    worst service ever will never use DHL ever in my life again ... my Christmas gift is not yet delivered its been two weeks since The parcel came to Their dispatch center ...The driver came Tuesday 18Th DEC 2012 he didn't leave any door tag so i didn't even know he came ... he came on Wednesday 19Th DECember and left The door tag so Thats when i came to know That The parcel had arrived to Canada so i called The customer service and updated Them wiTh my apartment buzz code number and The rep told it will take 24-48 hrs to update and The driver wont be coming The next day to deliver it so i didn't wait for him but Then when i went out on Thursday 20 DECember to check The mail The driver had left The door tag so i called Them back again They told Three attempts were made and They wont deliver it again .. i told Them The driver made only two attempts because The first attempt he didn't leave any door tag how would i know That he tried to deliver The first day .. and They guy told someone call me back in anoTher 2-4 hours i waited The whole day nobody called i waited on Friday nobody called and Then it was Saturday and Sunday no update noThing and Then it was Christmas holiday no call ..
    .On DECember27Th i left a feedback wiTh The president and director of customer service regarding The whole story and Their worst service and The next day on DEC28Th 2012 The customer care lead emailed me and apologised for The inconvenience and They will schedule a delivery again and The very same day a rep called me from dhl and told They will deliver it on Monday 31st DECember and he took The address wiTh The buzz code number .so i was happy That i would receive The parcel at-least for The new year .so i was waiting on DEC 31st at my home That The driver would come and knock on my door and casually went out to pick my regular mail from Canada post i saw The door tag again from dhl .he didn't even buzz The code ... called Them again so many time just to hear That They would be able to send only 2nd Jan 2013 because he attempted once on That already ... such a WORST WORST SERVICE ... so happy wiTh FEDEX They delivered it to me The very next day ...NEVER EVER USE DHL

    0 Votes
  • Sh
    shadvin Dec 31, 2012

    TOTALLY AGREE never use DHL .. FEDEX UPS and CANADA POST have the best service ... they deliver it on time ... the dhl drivers even though they have the buzz codes they dont even attempt to press them it hardly takes one minute ... ### SERVICE ...

    0 Votes
  • Jo
    johnlondon May 07, 2013

    Express Delivery? Think again!
    Don't believe when they tell you it will be express delivery. It ain't true. I had an envelope sent five days ago within the European Union. It was supposed to have been delivered yesterday. Their excuse "we had a new driver and he was unable to deliver all the parcels" (sic). It was promissed to be delivered today. But surprise surprise, I spend a second day at home waiting for it and I just got a call from DHL saying "we are sorry, but all our drivers went out and it seems that your envelope stayed behind. We are really sorry, but we just have too much mail."

    Paid 30 Euros for this joke. I should have paid 2 Euros and sent it by the traditional mail. It would have arrived already. It's the second time this happens. It will be the last. One advise to all, keep away from this. It's a rip-off and it doesn't work.

    0 Votes
  • Ma
    Martin0303 May 20, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I ###ing hate DHL they don't give a ### about my time and my package .. They just want the money ! Don't truth this ### company !

    0 Votes
  • Ky
    kyrenia79 Aug 02, 2013

    we gave a order from amazon.co.uk and when we fill up the form they asked telephone number and delivery address, if so it means when order has come someone has to deliver to that address or somone has to call that to inform about order has come to cyprus.
    our order has come to cyprus yesterday but nobody has called us or nobody delivered to address, why ?
    and we just saw today from tracking number that our order is in DHL office.and now they say its closed till monday. what is this ? we thought DHL is professional company but as we can see its not a professional company on deliver.

    0 Votes
  • Ka
    Kazkanye Mar 19, 2014

    Tuesday, March 18, 2014 Location Time
    12 Clearance event SOUTHERN ALBERTA, AB - CANADA 16:45

    Monday, March 17, 2014 Location Time
    11 Arrived at Sort Facility BRITISH COLUMBIA - CANADA BRITISH COLUMBIA, BC - CANADA 09:27

    10 Processed for clearance at SOUTHERN ALBERTA - CANADA SOUTHERN ALBERTA, AB - CANADA 09:17

    9 Clearance event SOUTHERN ALBERTA, AB - CANADA 09:17

    8 Customs status updated BRITISH COLUMBIA, BC - CANADA 06:36

    Sunday, March 16, 2014 Location Time
    7 Departed Facility in LONDON-HEATHROW - UK LONDON-HEATHROW - UK 12:39

    6 Processed at LONDON-HEATHROW - UK LONDON-HEATHROW - UK 07:25

    Saturday, March 15, 2014 Location Time
    5 Arrived at Sort Facility LONDON-HEATHROW - UK LONDON-HEATHROW - UK 10:45

    Friday, March 14, 2014 Location Time
    4 Departed Facility in LAGOS - NIGERIA LAGOS - NIGERIA 21:49

    3 Processed at LAGOS - NIGERIA LAGOS - NIGERIA 21:35

    2 Arrived at Sort Facility LAGOS - NIGERIA LAGOS - NIGERIA 16:32

    1 Shipment picked up LAGOS - NIGERIA 15:54

    0 Votes
  • Up
    upset.. Jul 09, 2014

    DHL the worst service. It's not the first time this happens. It take more than a week for me to receive a package that was suppose to be delivered 4 business days after. The package arrived on sunday to my city, according to the online tracking. It seem that the package lie around while they keep updating the status online. Yesterday, they told me the package would arrive today. Today, they tell me that it would be tomorrow. For real? :@ Really upset

    It was meant to be delivered on Thursday

    Wednesday, July 09, 2014 Service Area
    34 Arrived at Delivery Facility in OTTAWA SERVICE AREA - CANADA OTTAWA SERVICE AREA, ON - CANADA 11:25

    33 Departed Facility in ONTARIO SERVICE AREA - CANADA ONTARIO SERVICE AREA, ON - CANADA 07:13

    32 Processed at ONTARIO SERVICE AREA - CANADA ONTARIO SERVICE AREA, ON - CANADA 07:13

    Monday, July 07, 2014 Service Area
    31 Clearance processing complete at ONTARIO SERVICE AREA - CANADA ONTARIO SERVICE AREA, ON - CANADA 08:30

    Sunday, July 06, 2014 Service Area
    30 Shipment held - Available upon receipt of payment ONTARIO SERVICE AREA, ON - CANADA 22:26

    29 Arrived at Sort Facility ONTARIO SERVICE AREA - CANADA ONTARIO SERVICE AREA, ON - CANADA 22:02

    28 Clearance processing complete at ONTARIO SERVICE AREA - CANADA ONTARIO SERVICE AREA, ON - CANADA 19:55

    27 Customs status updated ONTARIO SERVICE AREA, ON - CANADA 19:53

    26 Clearance event ONTARIO SERVICE AREA, ON - CANADA 19:47

    25 Processed for clearance at ONTARIO SERVICE AREA - CANADA ONTARIO SERVICE AREA, ON - CANADA 19:47

    24 Departed Facility in CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 17:25

    23 Processed at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 16:10

    22 Clearance processing complete at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 12:03

    21 Arrived at Sort Facility CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 11:55

    Saturday, July 05, 2014 Service Area
    20 Customs status updated CINCINNATI HUB, OH - USA 06:41

    19 Departed Facility in PANAMA CITY - PANAMA PANAMA CITY - PANAMA 03:02

    18 Processed at PANAMA CITY - PANAMA PANAMA CITY - PANAMA 02:04

    17 Arrived at Sort Facility PANAMA CITY - PANAMA PANAMA CITY - PANAMA 01:39

    Friday, July 04, 2014 Service Area
    16 Departed Facility in MAIQUETIA - VENEZUELA MAIQUETIA - VENEZUELA 22:38

    15 Clearance processing complete at MAIQUETIA - VENEZUELA MAIQUETIA - VENEZUELA 22:19

    14 Processed at MAIQUETIA - VENEZUELA MAIQUETIA - VENEZUELA 20:18

    13 Clearance event MAIQUETIA - VENEZUELA 17:16

    Thursday, July 03, 2014 Service Area
    12 Clearance event MAIQUETIA - VENEZUELA 17:42

    Wednesday, July 02, 2014 Service Area
    11 Clearance event MAIQUETIA - VENEZUELA 22:37

    10 Processed for clearance at MAIQUETIA - VENEZUELA MAIQUETIA - VENEZUELA 22:36

    9 Arrived at Sort Facility MAIQUETIA - VENEZUELA MAIQUETIA - VENEZUELA 18:47

    8 Departed Facility in CARACAS - VENEZUELA CARACAS - VENEZUELA 18:30

    7 Processed at CARACAS - VENEZUELA CARACAS - VENEZUELA 18:30

    Tuesday, July 01, 2014 Service Area
    6 Clearance event CARACAS - VENEZUELA 23:21

    5 Processed at CARACAS - VENEZUELA CARACAS - VENEZUELA 23:03

    Monday, June 30, 2014 Service Area
    4 Clearance event CARACAS - VENEZUELA 23:20

    3 Processed at CARACAS - VENEZUELA CARACAS - VENEZUELA 23:10

    2 Shipment picked up CARACAS - VENEZUELA 15:31

    1 Shipment Accepted CARACAS - VENEZUELA 14:50

    0 Votes
  • Lu
    Lumiere Jul 14, 2014

    Unfortunately, We just have to agree with everyone. This is company is a joke, simply cannot rely on them..customer service is terrible. 5 packages sent in the past week: 2 arrived late, one got lost, and best of all for one, they actually sent us a wrong proof of delivery stating the customer signed and received the package when in fact it was a dummy signature!!! Woaa can it be worst than that?

    0 Votes
  • Da
    Dan B B Jul 29, 2014

    Loomis Express is terrible! We went to a US consulate in Ottawa who now returns passports via Loomis. The passport was ready on Monday, it got to Lachine, QC at 4:00 am in the morning, but we are still unable to pick up the passport as of 2:00pm. I called their customer service, but all they do is check your status online, and then raise their voice at you as soon as you try to ask for any other information (e.g. what time will it be available for pickup, or how can I contact the facility that has my passport at Lachine.QC). If they are being in charge of delivering such important documents, they should be more responsible! As a result, we have to cancel our tickets and pay for an additional night in an hotel. Will never do business with Loomis or DHL!

    0 Votes
  • Ol
    Olumaggie Oct 06, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I agree with everyone.. It is the worst service ever.. DHL
    took my parcel from Pretoria to Canada on the 26th September, it stayed in their facility in Ontario for 2 days. It
    Was then transferred to the New Brunswick facility,
    It laid there for 3 days.. I called them up and was
    told it's on the Loomis delivery truck on PEI..
    Till now I haven't received the parcel.. They charge so
    much shipping fees and service is poor.. I just
    regret using this company.. Everyone stay away from DHL..

    1 Votes
  • Sm
    Smith smith Oct 20, 2014

    DHL got the worst website for information! After trying to get some information which is impossible, need to fill out a contact form??? Which snail or dinosaur age are we in? I don't do forms and wait for a snail email reply. DHL sucks big time!

    2 Votes
  • La
    Ladymay7 Nov 05, 2014

    Extra charges at the door on a $30 order it cost me $20.23 for a Processing fee really!!! then of course taxes on taxes which means I paid $60 on a $30 order. I made a complaint to the company that uses them, if they don't drop them they will lose their Canadian customers. Guess they don't care enough to use a reputable delivery service.

    1 Votes
  • Wo
    Wong K. F. Nov 16, 2014
    This comment was posted by
    a verified customer
    Verified customer

    I have a package delivered to me from overseas on Tuesday 11/11/2014. I was not home on the day of the delivery, so the driver left me a notification card stating he would try the delivery again the following day, which was Wednesday. I waited at home ALL day Wednesday and the driver did not even show up. My entire day was TOTALLY wasted. I called their customer service and inquired when the package would be delivered, and said that they still do the delivery until 8pm (and the time of my call was 5pm), which sounds weird?? They took down my contact number and have the driver call me for the delivery update - again, received no phone call at all. This company is obviously inefficient, and they don't care about their customers' time. Given today there are other carriers that are way better than DHL, I strongly recommend STAYING AWAY from this company. I sent a complaint e-mail to DHL, whoever responded to my e-mail wasn't responded seriously to my complaint, and said in their records, showing my package was delivered on Thursday ... This is a COMPLETE JOKE!!!

    1 Votes
  • Mo
    mom b Nov 18, 2014

    DHL is a crap company..my daughter ordered internationally as she had done previously. She has never had issues with delivery by FedEx. DHL however is so inept they can not manage to deliver a package. they are unable to push a buzzer beside an apartment number November 17, 2014..attempt to deliver..but did not buzz..both of us home.. today another attempt..no buzz. guess they still can not figure out how to push a buzzer beside the apartment number...My daughter called the number she had..customer service does not even exist. appears they sent the package back to the airport. and claimed she did not have a buzzer number listed..DUH...apartment is listed...which is the buzzer...they are refusing to deliver again..until she pays duty fees. which she has to do online..and has to arrange delivery online as well...
    DHL is a crap company..we will be notifying the company we ordered from and ask that they do not use DHL or we will not order from said company again...

    1 Votes
  • Ka
    Kamran Mobini Jan 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    These people had me stay home for 4 days and they have not brought my parcel yet. I called them several times and gave them the exact address and my phone number. It is a secure building and they can not come in and they refuse to call me when they come or call me to arrange a time. This is the worst behaviour I have ever seen since I came to Canada 5 years ago. I still don't know if I finally get my parcel or they will send it back to China. I wished they would send it by normal post.

    1 Votes
  • Sa
    sam chopra Mar 14, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Never Never Never Again.

    No Contact from DHL about delivery. Our Address is right but they believe its wrong.

    When i strongly challenged this then they agreed ...

    They encouraged self pick up from Airport instead of delivery...

    Delivery window promised but ...NO SHOW...Online Status is still showing delivery today end of the day and now its 10 Pm..

    I don't think they have any process in place .. seems very careless as they have been already paid... we don't care...

    0 Votes
  • Ch
    Christina Cimino Aug 04, 2016
    This comment was posted by
    a verified customer
    Verified customer

    So DHL 2nd Day is supposedly to be Guaranteed delivery by 5:00 pm on the second business day. I ordered a package from Etoys.com and it was mailed via DHL apparently by "5pm the 2nd business day" what a load of nonsense that is. It's a lie. My package was supposedly to be here Thursday Dec 20th by 5:00pm. I called that evening they claimed the plane never came in. I called back Friday Dec 21st 3 times the package was accepted at the facility in Chantilly Va at about 9:45am but it was to late to give it out. A rep then promised me I would get it on Saturday Dec 22 first thing called again still no package. They then don't deliver at all Sunday I did call Sunday they promised me it go out 1st thing Monday morning Xmas Eve. Here I am now Christmas eve and they say they are not sure where my package is exactly the last time it was scanned was on the 22nd. They are like it is to late to go out on delivery now. I am furious. Etoys Guaranteed delivery arrival by Christmas. They claim I could drive out there and get it but I do not drive. Now my son wont get his gifts for Christmas. They call center reps are rude. I was hung up on by one when I thanked her for ruining my son's Christmas. They love to mislead you and lie. My dad and brother god so fed up with me getting stressed about it. They are going over there and trying to bring it home. They know it is unacceptable. They say what kind of Guarantee is that? Plus I know from when I worked for a currier if we missed a deadline we would go out on any limb it cost to get the people their package & make sure they get it 1st thing the day after their guarantee. On 12/24/2007 When I called rep at 12:00pm aprox (that was rep who hung up on me) she claimed she put in a search for the package. Well as of 1:30pm when I called up to explain that my dad and brother are coming they have yet to read that message. I find that extremely irresponsible. I did give me a “system failure” credit but it just went back to Etoys. Etoys did in fact refund me shipping but still did me no good my son didn’t get his gifts for Christmas. Oh and about my brother and dad picking up package they been there since 12:30pm EST they are still there at 4:00pm EST. They have started to miss our holiday dinner. Due to these fools! They told them it be another hour until they pull the shipments going to my area “Fairfax” There had to be 50-75 other people in front of them in line with same complaints trying to get packages that were supposed to be delivered before Christmas. Wow doesn’t that say enough!

    0 Votes
  • Cr
    Crisis Averted Sep 06, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I agree with all the above comments re. DHL. They are so incompetent that I had a box clear customs 5 days ago and they still keep telling me we will get back to you. I call the center and they do not even know, I said if you do not know who the hell does? Unfortunately cannot escape DHL since some of my suppliers only use DHL to ship but I will never do that and use them to ship anything. I think they use all sorts of excuses and keep apologizing and I tell the customer service reps stop apologizing and get me my shipment. I do not need apologies.
    Ah well...nothing one can do once they have your shipment have to wait,
    Just like the airline industry today, they are the only service provider that can afford to abuse its customer and if you say anything you are a bad element.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.