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CB Parcel Delivery Services DHL Express Delivery
DHL Express

DHL Express review: Delivery

H
Author of the review
5:05 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was informed by email that my delivery from 'The fish company', parcel number 1597 6949 455 614, would be delivered between 14.38 - 15.38 buy Dominik on 02/10/25
It was delivered at 19.20, I have both chronic back pain and chronic arthritis and walk with very obvious pain with a stick (as well as major depression and chronic anxiety which this incident has far from helped) which is the whole reason I shop online with delivery, yet Dominik refused to carry the very heavy parcel inside for me and furthermore {considering the parcel was frozen fish} refused to wait for me to open the parcel to check it was still frozen to determine if I should even accept the parcel or not and just walked away stating he was in a hurry. This resulted in me having a fall trying to retrieve the heavy parcel.
This is not only NOT ACCEPTABLE, but if what Dominik said was true (that they are legally not allowed to carry parcels over the thresh hold) discriminatory to disabled customers, the reason people like myself shop online is because they can not physically carry the items bought for delivery, what's the point if the delivery still can not be brought into my home?

Hayley Steward

Claimed loss: Loss of dignity in falling at my front door and being unable to get up.Potential loss of independence if what Dominik said was true and therefore I can no longer even shop for myself online.

Desired outcome: A full response and apology, with the assurance this will not happen again. Staff training in disability legislationFinancial compensation to compensate for both the physical and mental damage Dominik's actions resulted in.

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  1. DHL Express Contacts

  2. DHL Express phone numbers
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    More phone numbers
  3. DHL Express emails
  4. DHL Express address
    Heinrich-Brüning-Straße 5, Bonn, 53113, Germany
  5. DHL Express social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 09, 2025
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DHL Express Category
DHL Express is ranked 2 among 94 companies in the Parcel Delivery Services category
#01 UPS UPS #02 DHL Express DHL Express #03 India Post / Department Of Posts India Post / Department Of Posts #04 17TRACK 17TRACK #05 TNT Holdings TNT Holdings

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