CVS review: the phone in refill request for medications.

The pharmacy changed to a new phone in refill request about 3 months ago. This new system had not worked properly since being implemented. After using the system and then going to pick up your meds, staff say no record of refill request. They admit to on-going complaints re: to above but have not done anything to resolve the problem. This is a inconvenience to customers as you have to wait or return to pick up your medications. Also you receive a text after you pick up your meds saying your meds are ready. I hope immediate action will be taking re: above. Customers have been inconvenience long enough with no resolution on sight. Thanks in advance for your immediate action to this matter.