CVS review: Service at pharmacy

Ive been a customer here for 10 years but in the last few months the customer service had become horrible. To begin with they don't answer their phones I've been on hold three times today for 15 minuted at which time they just hang up. I know they because I've watched the grumpy rude woman at the counter just clear multiple calls by hanging up. They have become totally unwilling to help in any way. They say they can't find a script and i need to contact my doctor even when i have watched my doctor-send it over. They used t be very good but now their horrible. Its a shame guess its time find a different pharmacy which is a shame as it has to be management that just doesn't care . Finally called to speak to a store manager of course none were working. Spoke to a lead that says it even happens to her and She works there! She went on to say that they are so short staffed they cannot answer the phone! and that's not what they focus on .

Maybe you need to listen to your own beauty-mark adds because "Sometimes doing nothing changes everything." especially When its horrible customer service in a industry thats full of competitors . Starting to understand why so many friends have changed to Wall-mart.