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CVS review: Prescription services

J
Author of the review
7:15 pm UTC

Date of complaint: 4.29/21
On 4/2, 4/7 and 4/12/21 I received text notices that I should be filling a prescription for atorvastin 40 mg. I checked to see when I last refilled prescription which was 3/7/21; I contacted pharmacy management with aetna and they confirmed that last prescription was 3/7/21, however they stated they have it documented that I received a 30 day supply. This is not true. On 3/7/21 I received a 90 day supply which is why I was not filling the new request that was sent 3 times., however the label does say 30 day supply. I have been trying to correct this for 3 or 4 days, but I never get transferred to a pharmacist. Further I received a called from supposedly aenta asking why I wasn't taking my medication properly (I assume they assume I was not filling prescription. [protected]- joyce trawick 11/27/1950

Desired outcome: Can someone contact CVS 7520 City Line and make inquiry and have them call me as I can't seem to reach them.?

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