CB Drug Store CVS Complaints #3322-3341

CVS review: wrong medication ( 1 comment)

Jean Voller of Collinsville, US

Nov 17, 2008 11:26 pm UTC

The doctor prescribed Promethazine-Codeine Syrup. I was given simple Promethazine Syrup.

I couldn't understand why the cough syrup was not effective until I looked at the label and realized it did not read "Codeine". When I called they were very apologetic and asked me to bring in the bottle so they could correct the mistake.

My question is "What if they had given me something I was allergic to?" I'd sure like to see some sort of double- or triple- check done on these medications.

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Sparda29

East Concord, US

12 comments

Sparda29 of East Concord, US

Aug 05, 2009 3:17 pm UTC

Verified customer

Simple mistake, there are a lot of double checks, but when they are busy, mistakes can happen, in this case, it was a simple mistake. Personally, when I (pharmacy intern) fill a prescription, I pull the liquid bottle, fill it into the dispensing container, and then give both of the bottles to the pharmacist to cross check against what the prescription says.

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