CVS review: priscription shortages ( 2 comments)

Often times insurance companies will limit the amount of a prescription to be filled at a time. I would check with either the pharmacy or the insurance company and make sure this is not the case. There is no other way that we would change the quantity other than being asked to by the patient or doctor.

Pill shortage happened to a customer in front of me (recieved 25 instead of 30). I picked up my 2 prescriptions and went home. Opened both and one of them appeared short. Lo and behold, one of the prescriptions contained 25 instead of 30 pills. I immediately went back to the CVS store and went to the pharmacist and said they appear to have a problem. They should have whomever fills the prescription initial the label (as required for narcotic prescriptions). Twice I asked the pharmacist if she would give me a corporate number. Her response was that she would address the problem and it would be taken care of. Two instances within 5 minutes - one I might understand, but two- I'd bet the same thing has happened more than anyone knows. What REALLY ticked me off was the fact she would handle"internally". I've witnessed other instances at this location where the wrong meds have been dispensed. I refused to let this get swept under the rug and will escalate to corporate, media, etc until I am provided answers as to 1. how this happened and 2. what is being done to prevent this from happening.