CVS
Reviews and Complaints

Too bad you can't seem to be able to spell - maybe that's an indication of your lack of intelligence.

Maybe they changed their policies? Maybe SHE didn't have that particular ability because she was new or had other specific duties? Anyways, they are not a bank, and as Amazejbj said, short change artists have made companies cut back on making change for customers.

Many cashiers in recent years have been told not to open their drawers to make change for customers. The are many short change con artists out there that start with the same simple request you made. She is probably following a new company policy.

The CVS in Chester Springs has lost prescriptions, mixed up prescriptions, interrupted customers they were waiting on to gossip with other pharmacists. They have competition within 3 miles of their location, so I quit going there. Their pharmacy employees are the WORST.

The average CVS pharmacy is lucky to have a backlog of new prescriptions as small as 3 to 5 pages upon opening due to e-prescriptions and faxes. Odds are if they were discussing the ineptitude of another employee at 8:01 AM, it's because they operate on bare bones schedules thanks to CVS being a horribly run corporation and the employee in question probably called out leaving the entire crew screwed for half the morning. (Way to mind your own business by the way.)

I'm sure you believe wholeheartedly that you are the only customer there they should be concerned with and that your child is the only sick child in town that day, however, I'm afraid I have some bad news for you...

callbala, your post is dumb. You are dumb if you think they were only working on your son's prescription, and it is sure NONE of your business to eavesdrop on what they were talking about. I'm sure they won't miss you at CVS

She should have called them afterwards. Which I suppose she may have, she hasn't specified.

"I did not utter a word as I wanted to just get home to give medicines to my son." That was dumb of you. If you don't say anything then there is no way for them to know you are unhappy.

Though they said 15 minutes at first, the pharmacist might have been busy filling other prescriptions that came in before you. They are also allowed to talk to each other while working. You sound very impatient counting the minutes it took them to do each process. 28 minutes is not long at all for a walk in. Hope you son is feeling better.

are you drunk? wtf are you talking about?

My Drs office has been trying to call the cvs in FL for my meds since the 18th it is now the 26th and they keep hanging up on them. When I call and very politely try to explain I was told very rudely they answer all there calls that was it another night no meds my Drs office called back to say they will try again. I do understand how busy they are and have seen how rude customers can be. But people need to remember customer service and that people's lives sometimes depend on these meds I always try to be calm, compassionate, as I work with the public as well. Can't we all just try and work with eachother were all overtired and my meds are for sleep I don't get.

Goodevening i went to cvs pharmacy today i Richmond, VA at 2537 Weir Rd. and this lady was so very rude to me i am telling her that is my new insurance and she got nasty and said that it was a coupon card and they never picks up their phone when you call them. they are the worst cvs i been to they are not very friendly at all. i was so disgusted when i left there. Thanks for your time

You are very right! I am a nurse and if someone questions me because there are different ways in my job things can be done you better believe I'm going to ask someone else or look it up and find out for sure. If someone asks me a question and I'm not sure of the answer I always say I'm not exactly sure or I don't know but I WILL FIND OUT RIGHT NOW. I am in my late 30's but some of the younger people I say mid to late 20s I have noticed lack manners/people skills and think they are always right. I blame it on technology because they didn't have to actually do things face to face with other people. They communicate with others through texts or emails. You do not mess with a persons medications or medical supplies that's like messing with a loaded gun in my opinion. Not defending the pharm tech because she should have asked the pharmacist but to my knowledge time insurances require a prescription Before they will pay for those supplies but anyone can purchase them. Yes she should know her job and should have found out if she didn't. And you should NEVER be rude and disrespectful because your have a bad day because its nod it weren't for those customers you wouldn't have a job period!

Another typical pharmacy customer. Nice math skills there.

If you are running out of medication, then you need to make sure your script amount matches your doctors orders. If the scrip states one per day and your doctor said take two per day, then don't blame us. We can only give you the number of pills the script states. Your doctor needs to specify more pills.

It's a responsibility to report it if you see violence in the workplace. It makes you part of the issue if you aren't contributing to the solution. Good luck in your future endeavors!

Did you try to contact the corporate office? If you didn't report it, you too are at fault.

hey lady, why don't you learn to be a better mother instead of feeding your kids adderall to keep them quite. also its mediCAID...learn to spell.

You are apparently ignorant. I feel that if you would like to speak about a situation you should educate yourself before you speak because you sound like an absolute idiot. Pharmacist have EVERY RIGHT to not fill a medication! They are Doctors of Pharmacy that get their doctoral degree in the pharmacology, treatments, and medicine. If you think all a pharmacist does is count pills and make 130K a year, then you must be an idiot. If a pharmacist for one second feels the medication is unsafe to dispense to the patient they are OBLIGATED to not fill the medication.
Please educate yourself before you speak, thanks.

You people that have commented after are absolutely out of your mind, not to mention rude. You have no idea whether this guy is a ' drug seeker. ' or 'junkie' yet you jump on your high horse so quickly to put him down for being refused THEIR medication. I agree, this should be at the doctors discretion, but I also believe if for whatever reason a pharmacist deems the prescription false. Or wrongly. Prescribed, that under those circumstances they should be able to 'red flag' the prescription, and perhaps call the prescriber to get a detailed look at their personal situation. Under no circumstances, other than false prescriptions do I beliee a pharmacist should have the authority within 20 seconds of neetig you decide wether or not you should be allowed your prescription. The end. That is plainly profiling and discrimination. Get off your high horses and go get a real career other than countig pills if you think you should have the autority over doctor patient relationships.

The pharmacist and techs have every right to refuse to fill your prescription for any reason. If for any reason the prescription turns out to be fake or otherwise illegal, then the blame goes completely on the pharmacy staff and fines or harsher legal action can ensue. So if anything at all on your prescription or in the way you behave raises any red flags, it's liable to happen.

You're probably just another drug seeking junkie who's had their bloated sense of entitlement shattered by being told "no" for the first time since you were in diapers.

"How dare any pharmacist ever intrude upon the doctor patient relationship and think that they can decide to not give the customer his medication."

In every pharmacy it states pharmacist have the right to not fill your RX for religious, moral, or ethic reason. However the pharmacist must also aid you in finding a pharmacy that will fill it. Pharmacist have EVERY right to intrude upon doctor patient relationship. If the pharmacist feels your doctor is wrongly prescribing your prescription and it could be lethal you would rather the pharmacist say what the hell lets fill it anyway? Please...

Pharmacist line of field is medicine, they make it their life. I've seen countless doctors prescribe the wrong dose or even lethal dose of a medication for a patient. If you prescription was a C2, they could have denied it based off they feel the doctor is writing to many controlled and right a report to the DEA.

Since you failed to give us any reason for the refusal to fill, I'm going to assume it's because it was a reasonable reason not to fill your medication.

I was at CVS shopping picking up percriptions went to the counter to check out and the manager was checking me out. After I finished got my bags and turned around to walk, My foot went into a shopping basket of which there were three of them right in the line of walking out the door, not placed in the rack where they belonged...I slipped...tumbled several times ended up clear around the counter with the manager...with my foot clearly mangled inside this basket still. She asked me if I was alright, and took me to fill out a form and called someone. I went the ER where they placed a Knee immobilizer on me for two weeks with crutches and referred me to ORtho two weeks before xmas. Do you know Not one person called me to check on me after this until I finally called them to see what they were going to do about it? They acted very unconcerned and I still havent heard from a single soul. I have shopped at CVS my whole life but I will never go there again. They are very unconcered about your well being as a person. I had to contact an attorney and still have not heard anything. It was def negligence of the store to not place the baskets back in the rack where they belong. I COuldve been injured way worse. Terrible terrible service. They are just lucky I Didnt break a leg or arm. From now on I Will go to walgreens right around the corner.

CVS is a brand new player in Puerto Rico. Marketing is going well and it seems you will gain a lot of marketshare from Walgreens. One hour ago I visited a store (# 5219)that was opened last Monday and for security reason they said I was not able to used the bathroom. Yahaira mentioned that was a store policy. Later she authorized me to use it. Your company is violating a law from the Puerto Rico Health Department.

I'm sending this complaint and intent to take this issue to the insurance commissioner, channel 8, and the BBB if need be. I never had a problem with getting my rx filled and now that my husbands company decided to use this mail order plan I've had nothing but problems. My medication was denied at the pharmacy and I was told they have no information on why I would need to call caremark. The next day I was on the phone with caremark and spoke with a cs rep to get my mail order setup. I asked her how I would go about getting the meds I needed until the mail order went through. I also asked how the program works as far as my contract goes. There is an 8-10 day turn around time. I didn't have enough of meds to cover that time span. I was told by her to purchase the meds and submit a claim with the receipt. I was then transferred to the rep that sets up the account. Not knowing how this program works I called a few more times that day questioning how my scripts get to them and what information my doctors needed to fax over.

I purchased my script and paid $55.00 out of pocket. My claim was denied and only because I called to get a status update I was told my claim was denied. I didn't get a denial by mail or a phone called. It's amazing how when my credit cared didn't go through a rep was right on that and new how to get a hold of me asap. On 4/26/10 I spoke with Arturo P. who was unwilling to help in every way. I'm a medical biller and worked for many insurance companies so I no calls are logged and I no how the systems works. I was trying to go through the dates with him of all the phone calls I ever made to caremark and that was like pulling teeth. I've never called caremark other then to get an rx over ride then to setup this account. It was not that difficult to get this information. It's very disheartening to think how unwilling people are to help someone in need who was given the wrong information. I will do everything I can to get the word out about how bad the customer services is and how unwilling your cs reps and managers are on giving help to someone. Also I will make sure to advise as many companies, doctors, and patients that your cs reps are not trained correctly and when a problems accrues the reps and managers try to blame you for not knowing your contract. Seeing as I got no documentation as far as my plan goes you would think that's what you pay cs for.

I went to my local CVS Pharmacy in Bowdon, GA 30108 to get a prescription filled and noticed a few things that just wasn't right. First when I walked up to the counter the Pharmacist was being very harsh to the girls working in the pharmacy. They asked him about when he would have a prescription checked for a customer and he replied very snappy to the employee in front of the customer "if the customer is in such a rush tell her to take her business elsewhere!" I am sorry but I thought customers are always a priority?! Anyways the second and last thing was that when the man in front of me asked to speak to Pharmacist the Pharmacist replied "I have other things to do" and told the foreign looking employee to take care of it. I have a cousin that works in a Pharmacy that told me that techs aren't allowed to do counseling only the Pharmacist can because you have to have a license to counsel. So if this is true someone needs to inform this Pharmacist. The man was upset because the Pharmacist neglected help to him and asked him for his name which I believe was "Howard". Anyways this visit was my first and last visit to this pharmacy!

I was very excited to see your ad that showed Net Books for 98.00 before the holidays. My two children both requested computers or laptops for Christmas. My husband and I thought the Net books were a fairly priced and a good compromise for the children. We called CVS to make sure they were still in stock and unfortunately, most stores did not have anymore left. We have family in Indiana and found out that there were Net books still available in Highland, IN, close to them so we made the drive. When we received the Net books we wrapped them and placed them under the tree.

After Christmas we traveled so the kids had no time to really play with their Christmas toys. So approximately two weeks after Christmas we begin to hook up all of the devices they had received for Christmas and to our surprise the Net books did not work. So we contacted the IT helpdesk that was indicated on the boxes. It was close to the New Year so they did not get back to us for several days, after which only one Net book even came on, so we decided to exchange the Net books on our next trip to Indiana which was on January 21, 2017 at which time my husband was told he could return the Net books (to that store) for a refund if we had any further problems. After several attempts only one of the Net books would even come on so we decided that with all of the devices "not working" correctly and at this point a total of four, we decided to take them back for a full refund in Highland, Indiana. And because we live over an hour from Highland, IN we did not make it back to that store until yesterday 2.12.11 to get a refund on the Net books.

Yesterday my husband was told by the store clerk that he could only have a $200.00 store credit well he requested to speak with a manager. The manager was not available, so he was told to contact the manager on the next day. My husband contacted Ron today 2.13.11 to discuss this matter at which time my husband was told that the reason he did not get a refund was because the clerk said he wanted cash, which was not true, my husband offered her the card with which the merchandise was purchased. This clerk expressly lied to Ron. Ron went on to say that because he had exchanged the Net books on the 1.21.11 the 90 day refund period started over from 1.21.11 and not from the original purchase date, which made since to us and that we could go any CVS locally in our town Antioch, IL. or other for a full refund to the card that we used to purchase the Net books. Today 2.13.11 I went to CVS in Antioch, IL. and spoke with Andy and Lori, shift supervisors who told me that we were only eligible for a $200.00 store credit.

I then requested that they speak to Ron at the Highland, IN at CVS store # [protected]) at which time Andy contacted him. Andy told me to come back when the store manager is available tomorrow and gave me name and number to call in Antioch, IL. Joe [protected]. We have made a total of three trips from having the Net Books exchanged to trying to get refunded our money for Net books that never even worked and yet we still do not have a resolution to this problem. In addition, we never had working Net Books and we just want the money returned to our card at this point. We exchanged the items within the period indicated on the receipt, followed the rules and yet I feel we still are not being treated as customers, moreover, every time we speak with someone we get a different and many times conflicting stories almost like we are dealing with different organizations within one. It's quite scary!

The cvs store in Chatham on Shunpike Rd. and the cvs in Florham Park both gave me a hard time trying to use the $3.00 coupon for this past Jan. 16-18. I didn't print out the coupon because prior to this time I was able just to give them the scan #, since I don't have a printer. They always took the scan # with no problem, this time they would take it. I ask them just this last time could you take it, then I will know for the next time to print it. Alsolutly NO they said. Let me tell you I spent so much time in both stores over this, cause now I had to gather up all my stuff to leave, then when I got home, I realized I left my cvs money card at one of the store. I had to then drive the half hour to go back to the store. I am finished with CVS over this. I would always save up what I need and wait for the coupon to show up on my computer. Many times a friend would come and buy stuff too. Give the customer a little break, well, I;m finished.

CVS is always wanting people to transfer their prescriptions to them from other pharmacies, but it taks forever to get them to do anything. We went to the Haughton, La pharmacy on [protected] at Noon to get a prescription moved from Walgreens to CVS. When I call CVS today January 16th at 10 a.m. I was told it would be about another hour before they could call Walgreens to make the transfer and the prescription would be filled in about another hour.
This is not the first time it has taken 24 hours to get a transfer.
My son moved to within 1 mile of the Haughton store so he wanted to transfer his son's medication to that store from Wal-Mart in Minden. After 3 days of wainting he drove an additional 20 miles to Minden to get the medication because CVS STILL HAD NOT MADE THE TRANSFER.

I have seizures. When selecting my insurance policy I contacted my companys insurance company (Caremark) to the medication I take was covered. I was told it was.
When I went to pick up my prescription I was given generic which my doctor had told me that I was to only take brand name. The pharmacist informed me to contact my insurance to make the correction
I did and followed procedures as to what I had to do to ensure I was able to take brand name and be covered. I enformed my doctor who filled out and submitted the request and reasons for taking brand name medication.
It was reject for the reason that Caremark believed the generic was the same as brand name. I notifed Caremark that I had been taking the brand name medication which I knew too be good and put me on generic had the risk of failing which could put myself as well as others at risk since my job required driving. They informed me that the policy required me to take generic first and if that did not work then I could switch to the Brand name.
It did not work
I now have no job and no insurance.
If anyone knows anyone at Caremark and knows if they are looking for a test subject for their drug aproval list please let them know I am available and willing since I have no job thanks to them .

I have been bringing 2 prescriptions to the CVS, located at the Rt. 35 and Shrewsbury Av. intersection, for some time now. Collectively, these priscptions cost just over $200 a month. Most of the time neither priscription is in stock, meaning I must make a minimum of 2 trips; one to drop off the priscrption and another to pick up the medicine and I have been doing this every month since January of this year, since moving to the area. Remebering other pharmacies that have filled these prescriptions in the past, I asked if it were possible to telephone a week ahead of each dr's appointment so that they could have my medication in stock and I could avoid making 2 (sometimes 3). Essentially everyone I spoke with, including the phamacist and assistant manager, din't seem to think making 2 or 3 seperate trips was a waist of resources - the best reply I was given was a condescending "we'll see what we can do". I have utilzed the suggested arrangement with both Walmart and Walgreens in the past and both pharmacies seemed grateful for the business. In fact, Walmart's pharmacist volunteered the idea as well as asking what more she could do to help me. I have since moved away from the area, but there is a Rite Aid just up the street from me and they voluntered the same offer of calling ahead so the medication could be ordered and can avoid making any unecissary trips. I think I will change back to Rite Aid...

I was a cvs caremark customer up until a year ago. On 5-14 I noticed a withdraw on my acct for $160 from "caremark mail". I have not ordered anything from caremark in a year. This doesnt make sense. Reps are nice, but case is now turned over to billing" - for a week now (Conveniently has no phone #)! Meantime, I am $110 negative balance in my checking acct and I need to pay bills. Caremark has no record of a $160 charge on my acct, yet now they have my money! I need it back asap plus overdraft fees!

I worked for CVS for over a year, and it was the worst experience of my life ! I believe every word you wrote. When CVS took over our store, after they purchased Longs Drugs, morale went down the toilet. No one was happy, they pressure you, cut your hours, push you to do more work faster, I was treated very, very rudely if I called in sick, they did not want us to, we had to be there, because they cut back the staff so much. Leaving that company was the best thing I did, it was the worst company to work for. I hope your wife can find another job, you are a good husband to care about her, believe me working for CVS is horrible. I will not shop there any more.