CVS — harrasing manager
I frequently shop at the CVS drug store on 85th street and Lexington Avenue on Manhattans Upper East Side. I have a docile friendly Golden Retriever that I frequently bring into the store with me if I am passing by while walking her. The manager Amir Poloes store 3295 has approached me on two occasions and said no dogs allowed. Then he ignores what he says and lets me shop in the store with my dog. Today February 2, 2011 I went into the store with my dog to purchase a few items and once again he said no dogs allowed. It's a regulation set fourth by the Board of Health. I said how come you have allowed me into the store with her before ? He has even rung me up with my dog in hand and did not say a word.
I asked if I could pick up a few items he said okay. I then asked him for the paper that he has from the Board of Health. He left me waiting while he found the paper. Meanwhile I purchased twenty-five dollars worth of items. He brought me the paper I read it. I told him that he is inconsistent with enforcing this rule. Most of the time he allows me to shop in the store with my dog. He then said oh yeah are you calling me a liar? I said yes I am. I told him to stop bullying me and and remain consistent with the rules. Why am I allowed to shop here with my dog on some occasions and not others I proceeded to ask him? He became hostile towards me and tried to start a fight. I asked him for his Id name and store number to make a complaint. As I was leaving the store I ran into a neighbor that has a dog and asked him if they allowed him in with the dog. He said all of the time and they are so nice about it. He said probably because my dog is small. I then explained the situation to my neighbor. He said then they should not let him in with his dog either. The notice says no dogs doesn't state only small dogs and not big ones can come into the store. This situation needs to be straightened out because it appears that the manager for whatever reason was only giving me a hard time and enforcing this rule only with my dog. As I said he has allowed me in there with my dog and has not said a word. He is inappropriate, inconsistent and a bully. He needs to learn customer service skills and should not be allowed to enforce the rule when he feels like it. He has to enforce the rule with everyone that has a dog. Please do something about him as he is a bully and does not appear to know how to deal with the general public. This is a major part of his job as a store manager. I told him that he cannot speak to me that way ever again. I will not shop there anymore unless I get an apology from him for the way he spoke to me and for being inconsistent when enforcing the rule of no dogs in the store. I know many people that shop there that have dogs and I will make them aware of the situation. I asked him to give me a copy of the notice form the Board of Health and he refused.
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