CVS

The hour cuts at cvs have gotten ridiculous.
First my store went from being 24 hours to being an 8am-10pm store. We lost two of our best employees, because we had to cut hours. Me and two other employees now have to work at two different stores to get our hours so we can survive. Then just this past week our DM tells us we have to cut hours again because a few stores went over on payroll hours, and we have to pay them back. So now we not only have to suffer for other ppls mistakes, but slot of us now have to decide if we want to pay rent or keep our insurance. In one case a fellow employee was told she wasn't full time anymore and they are now going to lose their benefits. All of our stores are looking horrible because no one has time to do anything about it, alot of stores are behind on planograms, once again no time to do those. Everyone is at eachothers throats now because we are all stressed out. All the while our bosses and their bosses are riding our ###. Customer service and morale has gone way down. Don't get me wrong, most of our customers are very good, honest people, it's the stress that just turns us into rude uncaring ###s. On that note I would like to apologize to everyone who has dealt with a rude employee at cvs, this is one of the major factors. I used to love this job but, now I just hate it, and with the job market the way it is I don't really have anywhere to go. So a word to the wise, don't work here. Cvs doesn't care about it's employees, it only cares about it's profits and their bonus pool, if that means cutting hours and forcing employees onto the streets, so be it.

1. In my time dealing with CVS, despite leaving a time to pick up meds, they have NEVER been ready on time. Never. (I have used the pharmacy for at least 4 mos. now.)
2. Lines are always long, and there is never more than one person on a register.
3. Today is a new low. I called in 2 scripts at 8:30 this AM. Pick up time is 5PM. I go in at 6 as they are never ready on time, and find out that one script has been denied. It's a blood pressure med, so I'm obviously surprised. I ask why, and she shrugs and says you'll have to ask your dr for refills. I tell her they are bolod pressure meds, and I can't see my CARIOLOGIST not refilling them. The lady looks it up on the computer. She asks me about a doctor I've never heard of. I ask her if that's the doctor they called for the script. She nods in affirmation. I say, "No wonder. That's not my doctor. " She says, "We can fax it to your doctor..." after I give her the correct name... It's Friday. At 6PM. Fortunately I don't wait to the last minute to refill my meds. However, I'm completely done with CVS after this. I'm moving my scripts to elsewhere. I've never seen this level of sheer bad service at any pharmacy in my life. Screw CVS. I'm taking my money, and my insurance's money, elsewhere.

My name is zahra. I am a regular customer of cvs pharmacy. This week a strange thing happened to me. One guy named shane was rude and he misbehaved. One day he told me that I can get once a day per limit pepsi. The other day when I went he was shouting "no ma'am, no ma'am". I was astonished what happened now. He told me "ma'am, only once a week you can buy here!". I was buying mountain due this time. I want to ask a question, what are the rules they are trying to apply on customers? Definitely the company is loosing because of these stupid workers.

I have never seen such lazy and incompetent people in my life like the workers and the manager in that store (Yorktown & Staples). They are ignorant and plain stupid. You go to the photo department and they send you to the front of the store ...you wait in line then they open and another register and get the people behind you. No common sense what so ever...Does anyone know what the 1-800-complaint department for CVS is ?

Had doctor's office fax prescription to CVS at 11:00 am. Got there at 5 pm and they had lost the fax. Called doctor again and they refaxed. I told them I needed that filled, that I would be back and that I was going next door shopping. I return 20 minutes later and they hadn't even taken the fax off the machine and she tells me it will be ready in a 1/2 hour.
Special trip at $3.43 a gallon for 5 miles each way when the original fax went to them at 11 am. Then I asked if they could fill another script - she tells me it has been backordered for a *&^%%$ month. All CVS 's do not have this medication because of backorder.
DO NOT GO TO CVS.

Pharmacist/Keith W Stevens, Phd.Would not give his full name, I found it on the perscription. When asked why perscription was not ready said I kicked it back because I didint have an empty bottle to mix it. When asked how to mix it simply said follow the instructions that weren't there, when asked where do I find and anti-bacterial soap said I dont know I dont usually work here, asked the assistance for help who also had no clues she sent me to three different Isles instead of coming out to show me. I have been coming to this store for over thirteen years, and here of lately it has become a serious nuisance. I will not return there ever again, and will definately give to all I know a very bad reccommendation to any who think of going there. When I went to the front counter for a seperate purchase got the same response, sorry you weren't happy here, but thank you. Thank God for them I bit my tongue and walked out.

Today, 3/15/2011, I walked into CVS #2119 in a rush, and approached the short haired elderly clerk asking nicely if she could give me 3 dollar bills for 3 dollars worth of quarters. I was shocked to have the clerk deny this request, saying how she couldnt open the register. As a previous CVS employee I KNOW this is false. I used to assist people in similar situations all the time because it was the right thing to do. However, this situation was incredibly insulting the way she refused to assist me. She forced me to run out of my way to stop and shop ALL FOR 3 MEASELY DOLLARS! Even after offering to wait for the cash drawer to be open she still denyed the simple request. I believed that CVS had good customer service, apparently I was wrong. Even though this request is not an obligation of the company, it definately made an impact on me. It was not a friendly interaction and I wont be visting again for a long time. Maybe I'm wrong but in my opinion customer service should be present at all times.

I went into the store today at 8am to get a medicine for my sick son (ofcourse with a prescription). I handed over the request and was told it would take 15 min. I was sitting in front of the pharmacy area and I observed that it exactly took 1 min for them to work on validating my insurance and 1 min to get the medicine. and finally got my medicine exactly after 28 min after my request. You may wonder what took so long. the 2 pharmacists along with another store manager were chatting about another co-worker - about her inability to do work and show up to work etc. They did not have a decency to notice that I was sitting in front of them with a sick child waiting to get the medicines. I did not utter a word as I wanted to just get home to give medicines to my son. But this kind of service is VERY VERY BAD. SORRY CVS. YOU might exist in this world for ever, but you will loose me as your customer and will loose others who are reading this.

They have tags in the store stating that you get $5 off when you spend $15 on comestics and body wash and I purchase more than $15 when I approved the manager to ask to help and fix the issue because id dint get the $5 off. He said there was nothig that he can do about it, and if I want I can return my purchases. False advertisement and bad customer service.

I went to the CVS Pharmacyin Texas City to purchase some BD Ultra Fine Pen Needles for my Prescribed Byetta pen and was told by the pharmacy Tech that a prescription is required to purchase them. Having been a type II diabetic taking Byette injections for quite some time, I have purchased them at many pharmacies and I told the pharmacy tech that a prescrition is not required for their purchase. She became very argumentaqtive and rude. I requested that she ask the pharmacist and she refused to do so. She kept insisting that the law required a prescription. I finally spoke with the pharmacist and he stated no prescription was required. I told him about the rude pharmacy tech and he just made excuses for her. I was under the impression that a person had to go to school to become a pharmacy tech. If so she must not have graduated. The pharmacist excused her rudeness by stated it has been a rough day because they have several employees out. At my place of employment, where I manage a fairly large group that deals with the public, the employees provide good customer service regardless of the type of day they are having. They are also trained and expected to know their jobs.

I dropped off a rx... The lady at the drive thru window... Told me it would be ready at 5:00. I dropped it off at 3:00, they had 3 hrs. To fill it... Called back to see if it was ready... Give them 15 more min.. Called back in 15 min... Still wasn't ready... Said they would have it ready in 5 more... No I don't think so... Talked with store manager said she would handle it... I told her that is why I changed to walgreens to begin with.. My insurance has a deal with cvs or I would change again... I am just going to go to another cvs

Sorry to take your time my name is bill im doing this for my mom and me just abouy every time we drop off medicen or we have auto refill they say a certine time to pick up the medicen /right/ we go a day or two later its not ready u have 2 set and wait / then some of the workers argue with u about the medicen why do u need this you still have some /like the doctor told her 2 take 1 twice a day on a medicen she would run out she did noy have enough she tryed 2 explain it them its not the pharmacist that do that its some of the workers or ther helpers I do not know what u call them. Some times I have heard them say smart remarks and us standing ther /iraha is good and the outher pharmacist is 2 but some of the outhers like 2 argue im sorry I cant spell some of the words / I cant tell you there names. Idont like 2 do this but I dont like it and she dont and I dont u would like if it was done 2 you her name is dorthy dimsdale her number is /828/894-8278/

I am a Long time customer at the CVS in collegeville PA (store 2688). I have been getting my prescriptions filled here for a long time. The other day I went in and I needed to speak to a pharmacist. I asks a worker to get the pharmacist because I had a guess. The worker was very nice. When she told the pharmacist, the pharmacist yells "for God's sake, " as if she were annoyed with me. This upset me very much. I believe her name is Martha. This is no way to act, especially if you are the person in charge.
Also I witnessed her slapping a workers hands which made me even more mad. Yes, the girl was using her phone but there is no reason to put your hands on an employee. You could tell the young girl was a little startled and upset about it.
Overall I've never had a problem with this pharmacy until she came along. I think I will start having my prescriptions filled at the Trappe or Limerick store now.

I used to go to Rite-aid but rencently switched to CVS only because i moved and CVS is alot closer to my new home. I wish i never switched! My 4 yr old son has alot of health problems (he has state issued health insurance this has nver been a problem anywhere else) lucky that none of them are life threating. I say this because everytime i go there is always a problem getting his RX filled. He takes 4 rx everyday i understand once or twice having problems but not every time. He has to have a new rx every month for 2 of his meds cause they are a controlled substance. He also takes a med that i use the auto refill for (you know the over the phone deal?) well everytime i get there it's not ready! Isn't that the purpose of taking the few extra mins of doing that so you don't have to take the extra 30 min to 1 hour to get your rx? No that's not the only problem i have i wish it was! Then i wouldn't be complaining. they also say that his medicade will not allow for his refill on his 2 rx they always say one of two things etheir it's not time (to early) or medicade won't approve it for some unknown reason? So after a few months of this repeadantly i contacted medicade to find out why every month i could not get his ($550.00) med filled. They proceeded to tell me they didn't know why i was unable to get his meds filled everything was fine on there end. Well i contacted the CVS to tell them what medicade had told me then they told me i needed a pa (piror athorization form). He usally needs one every year. Well i got that for them & low & behold guess what still no rx! Their excuse this time was it was to early to get his med. So I contacted medicade agian to find out why they were saying it was to early to pick up & once agian they didn't know what i was talking about. They told me what i already knew that his meds could have picked up a week ago DUH! I explained to them where & what was going on she informed me that i was not the only person to have this problem with CVS. I contacted CVS agian & informed them with the news that i could have gotten it filled a week ago. The lady told me i had to wiat on the head man to get there tommorrow between 9am & 4pm. Well i called about 2pm the very next day & he filled no questions asked. Finally almost 2 weeks later. The only thing they done that was even remotely helpful was they would give me a few pills from the rx to get him through it wasn't enough to do it but it was enough to keep him from being so sick. We would't had to worry about it if they had done their job & filled his meds. I tried to transfer back to Rite Aid during this problem CVS wouldn't let me because if you have an open script you can't! WTF? If your not happy no matter what you should be able to. Another thing i have to get a pa form from my doc every month (priror athorization form) when i was at Rite-Aid i only needed one pa a year. So can someone tell me why at one pharmacy i need one a year & at another i need 12 a year!? Im so glad to be back with Rite Aid it's not even funny. Also Wal greens is great they don't give you the run around. I wish you could sue someone for inconviencing your time but u can't i'm just glad that he wasn't hurt by not having his rx like he needed it he was just uncomfotable.

My dog Murphy takes a controlled substance (meds) for her seizures. Her dose is 32.4 mg pills and of this she takes one and a half pills twice daily. I dropped off NEW script as hers expired and when I picked up meds I realized I had 64.8 mg and directions said to give half pill twice a day. I went back and asked to see script and he hands me an OLD script of when she only took ONE 32.4 mg pill twice a day. Turns out the Pharmactist thought he was doing me a favor and giving me an UPPER dose pill and just cutting it in half. HAD I not read the mg I would have OVER DOSED my dog giving her 1 and a half pills of 64.8 mg twice a day! Had I gone by his directions and taken that HIGER dose pill and only giving her half twice a day she would have been UNDER dosed and therefore at a HIGH risk of seizures! She takes 2 diff meds that work together in their specific dosages to control her SEVERE seizure disorder. I got NO apology and was even told "it's no big deal, we can fix it"...I asked why the new script was not looked at. I was told that b/c her old script had NOT aged over a yr that it just popped up in computer and they went by OLD script. Very scary people. I was then told all pharmacies have this practice. I said really sir, they ask and demand a new script only to NOT look at it, not even compare it? I said this is a controlled substance and I would hope in the future you pay attn to your scripts sir, not just what pops up on your computer screen, it could save the life of an elderly person, child and or in my case my dog. I talked to the manager who made me wait when she was called b/c the Pharmacist was too busy giving his side of the story. Absolutely no excuse for this, abosolutely no one willing to take the responsibility and was even told by both the Pharmacist and manager "the person who filled it isn't even here", as if that was supposed to somehow ease the fact they totally and completely failed to do their jobs! I took my script to Walgreens where they said they never take it for granted that a script is the same, the dose is the same and always fill it according to new script! OUTRAGIOUS!

We canceled our auto-renewal on prescription drugs to protect against credit card fraud. Two months after canceling this service with cvs-caremark, we were called three times attempting to sell us one of the drugs we have not bought in the past 60-90 days that was automatically delivered via mail and under their "auto renew" program. They would have just ignored our cancelation and sent the prescription, but lucky us, we had fraud on our credit card and had the card number changed. We had to tell them 3 times to quit calling us. Their cya is to send out a letter stating we canceled our prescription. We never seem to have these problems with independent pharmacies. Lesson learned.

I will never use CVS pharmacy located in Sherman Oaks again! The employees are rude, unprofessional and believe that they have the power to decide whether or not a prescription is to be filled. Even with the prescription from the prescribing doctor and the approval from the insurance company, one arrogant young pharmacist decided that she was not going to fill a prescription. How dare any pharmacist ever intrude upon the doctor patient relationship and think that they can decide to not give the customer his medication. While trying to explain to the pharmacists the details that she should be aware of regarding the medication, instead, she ignores me, interrupts me, she laughs, speaks in her native language to another pharmacist and completely disregards me. This episde took place once I asked if the medication were ready after waiting an hour and a half, and she non-chalantly waved her hand at me and said "another 10 minutes". It was 20 minutes after that interaction that she told me she was not going to fill my prescriptions. The eliticist superior attitude of this particular pharmacist is revolting and disgusting, If CVS is interested in keeping their custormers, they better take a good long hard look at their pharmacy staff and get rid of many of them ASAP. We are the customers, they should do their job professionally and respectfully. The consistent inability to treat any of their customers as equal human beings should be a huge red flag to the future busines of CVS.