incompentent employees!
Found a $25 discount coupon for Diovan 160mg online. Took it to CVS on 4/9/11 and asked to use it with my next refill. CVS promised to check it out and call me with info on whether it could be used. Never called ! When I called on Sunday I was told I needed a 30 prescription instead of 15 day (written in error by the nurse). So 4/11/11 I called the drs. to get a new prescription called in to CVS. The nurse called me at 3pm to say she'd called it in. Then I called CVS to make sure they "married" the new prescription w/the coupon to save me $$ on my copay. When I went to pick it up, they told me it wasn't ready and it would be "a couple of minutes." I waited 30 mins. and finally told the girl to call me when it was ready. 2 hrs. later (and NO phone call) I called them and was told it was ready. When I picked it up, they had filled the 15 day (wrong) prescription and gave me serious attitude about filling the right one and using the coupon. The mgr. was in the pharmacy and after all that ruckus, NEVER turned around to offer help . I was so upset, I finally said, I'll pay the $60 co-pay, just give me the meds. and I promise I will transfer ALL my meds. to another pharmacy at once. The clerk(Veronica) was very smug and rude as was another clerk standing nearby and wasn't even involved. Altho I know my business will not break their bank, word of mouth of rude, incompetent employees will definitely hurt their business. I have cut up my CVS card and will NEVER set foot in that store again !
The complaint has been investigated and resolved to the customer’s satisfaction.
bad service
I had a coupon for Skintimate shave gel 55c. On 3/27 sale Along with the sale in paper, which says you can use the coupon was denied!? Manager walked away and I was told " well this is what it says on the screen" ugh! I was handed the coupon back and a little embarrassed. I wil try another cvs because it says "after coupon 44c" Coupon in Sunday paper was not accepted with sale in paper althou it states that you van use Sunday coupon! And then denied with people waiting to get there items ringed up. I like the store and the deals but that was not good
CVS/Caremark is the provider for AT&T's prescription drug plan. I recently filled a prescription at Walmart under there $10 for three months generic plan. I received a message from Caremark that I should be filling the prescription through them. It didn't seem to matter with their customer representative that it would cost me $58 with them compared to $10 at Walmart.
I also have 3 thyroid nodules that were found in October 2006 and I had to have a thyroid biopsy in June 2008 and it didn't find cancer but the nodules are really small and the thyroid needle biopsy isn't 100 % so I have to have the fear of possible thyroid cancer, and I have to keep going down to university of Penn hospital every year to have a thyroid ultrasound to check to see if they have grown and or changed.
In addition I had a possible uterine polyp found many months ago and the radiologist said one of the things it could be is endometrial cancer and my own mother died at age 49 from stage 4 endometrial cancer! I also have had irritable bowel syndrome for 17 years now, and I had to go to two gastroenterologists who both said that this is what they think I have and one of the things that causes the bad pain in my bowel that lasts for four or more days, is being emotionally upset. And I have gotten the generic for the medication, Bentyl at CVS for the past 3 years for the pain that the second gasroenterologist prescribed for me.
In June 2008 shortly before I got my thyroid biopsy, I was in CVS and I was going to buy Xanax to calm me down for the upcoming thyroid needle biopsy, but I couldn't afford the 25$ it cost just for about 8 small tablets. And there was a woman standing in line with me and she heard me say I couldn't afford to buy it.And she walked up to me in the parking lot of my apartment complex and said that she was visting her mother and got medication for her and she asked me if it was for something important that I needed the Xanax and she kindly offered to pay for it! And I thanked her and told her that it was very nice of her but that I couldn't let her do that.
Yesterday late morning, I got a call from a very nice CVS pharmacy supervisor who is a supervisor for all of the CVS pharmacies in the area and I didn't even know who he was and I didn't expect him to call me.He said right away that he read the detailed description in email that the CVS customer service sent him about of what I have gone through and how badly I was treated by those CVS employees because I had called them and complained again because I really didn't feel I was getting any justice and the district manager could of, and should of been more empathetic than he was! And I said to customer service that he didn't even offer me any compensation like a gift card, (not that even a 10000$ gift card would make up for all of the totally unjustified emotional and physical upset and distress they caused me, for no reason!) for all of the injust bad treatment I received from those terrible sick nasty employees, and I had told him that I was going to that CVS and giving them my business since the Fall of 1990!)
This CVS pharmacy supervisor said he felt really bad and he wanted to know if there was anything he could do to help. He said that they are nasty people and that they should be fired.He said in his 15 years of being in this business, he never heard of anything as crazy as this. I asked him how he would feel if this happened to him, and he said he understands why I'm upset but that nasty people like this are not worth getting stressed out over and he said I should concentrate on the positive experiences I've had with people and forget about them.I said they aren't going to admit what they are doing to me because they have no rational good reason and no defense and no excuse, and they want to keep their jobs and it makes them look guilty and bad which they are! And he said, I agree with you, I don't think they are going to be honest about what they are doing, because he said they have no good reason and he said they are just nasty people!
I also told him that the district manager had said to me that from the standpoint of the CVS employees, their treatment of me is totally unacceptable and that it's their job to treat customers well, but I said that that isn't the only main issue here, I would never treat anybody that I don't know who never did anything to deserve it, badly, I don't know them and they could be very kind person(as everyone who knows me well, knows that I am) but I wouldn't know this because I don't even know them, and I would never pick on anyone and treat them badly anywhere not just as a an employee treating a customer this way.And he said, you're right you don't even treat people on the street this way.
I said I would like to meet him in person and I asked him if he ever comes to the store, because I said I would like you to see for yourself that I'm a very pretty woman who dresses very nicely and you can get to know that I'm a nice person and there isn't anything to pick on, and he said, he doesn't meet to know this, he said he is already thinking that now.He said he's going to send me a CVS gift card, but I will have to use it in a different CVS which is a very long walking distance away.
I called this far away CVS yesterday and asked them how far it was from where I am and exactly where it is so I don't get lost. And I spoke to a supervisor there and he said that it's quite a long hike. And as soon as I told him my terrible experiences at the local CVS, he too just like the other supervisor I spoke to at a totally different Northeast CVS Saturday night, said he knows about that store and that many of their customers left the other CVS for good because they said the employees weren't nice or helpful there! He said they are pretty different at this store.
Today I walked to the far away CVS and I looked around a little while, it's bigger than my local one, and then I bought a twin pack of tooth brushes and I had a CVS extra bucks coupon from my bad local CVS, and a 75 cents off from the Colgate company, and a young woman manager waited on me and she was pleasant and smiled and the cashier next to her smiled at me too shortly before I left.
I called the supervisor at the CVS I spoke to on Saturday night and I told him that this supervisor at this other Northeast CVS told me exactly what he did right off the bat. And he was really nice and he said I told you, I wasn't lying. And I said no I believed you it's just that now there are two CVS stores that I know about that a supervisor told me that customers left the other one to go to their store because the employees weren't nice at my local one! He thanked me for telling him this and also that the district manager and the pharmacy supervisor called me.
I also walked to a kind of far, Right Aid and asked if I could transfer my prescriptions and they said yes, and I gave them my insurance card and my name, phone number and address. But after I left I decided that I would go to a much closer very small pharmacy that opened up about three years ago, and I transferred all of prescriptions there and they were nice. I'm never going to step foot in that CVS again and they lost a good loyal customer of 20 and a half years!
This has happened in more than one occasion. 2 things
1) I mis-read the sign by the candy, thought it said buy 1 get one free, So I grabbed 2 and it was rung up, I looked at the receipt it the candy bar was charged once, I asked and they said it’s buy 2 and get one free, but the cashier didn’t bother to say anything until I asked. Is that policy?
2) Purchased CVS allergy pills, sale was buy one get 1 at 50% off. The count I thought I saw was 24 pills. Cashier rang it up and it said 48 count and he rang it up twice. I looked at the boxes and 1 was 24 and the other was 48 but since he grabbed the 48, he used the same box twice and didn’t bother to verify the other box.
Pay attention to detail CVS and stop trying to rip folks off.
Or do cashiers get to keep what customers are supposed to get free but forget to grab it?
Why Doesn’t CVS have a customer service email address?
OMG ..for 9 yrs i been going there for my 11 bottles of drugs per month and the last 2 yrs they only fill 2 bottles here and 1 bottle there and next thing you know i'm making 5 trips per month just to get my F$&*@ pills..i pull up to the window and theres 7 people in there and 5 are bull ### and laughing and not working on the orders..must be nice if they dont care if i go to walgreens with about 50k a yr in drugs..AND I'M 100% OUT OF 1 PILL I NEED FOR TODAY AND THAT WASNT EVEN FILLED TODAY...maybe should start buying them over seas or in mex where there cheaper "OR WALGREENS" this store is at 2809 s sossaman rd, mesa. az 85209
^^^^^^^^^ this dude is right
We don't need all this useless detail, you didn't even describe how there was any BAD services presented at all. What was the point of this supposed complaint, I'm not following. So you can't cough up $25.00 and your ###? Stop trying to make people feel sorry for you, everyone has issues in their life and you should not be singled out, you're no one special.
Well, duh.. because how else will they make their money? And of course Walmart is cheap, they use cheap labor to make their products and have you wait 2 hours to shop in their front store because that is where their sales are at. They don't depend on the pharmacy to make money, just to bring more customers in to shop in the front.
quality of service
My name is Veronica Williams I work for BMC Healthnet plan. I am a customer service rep. On 04/05/2011 I was trying to request from Sharon who works in CVS pharmacy to have a members of ours prescription reran. When placing call to Pharmacy I did explain who I was and where I was calling from and that call is monitored and recorded. Sharon did not listen to...
Read full complaintcan't pick up meds already filled
went to pick up prescription, forgot all of my money so i picked up 1/2 of meds, the lady there said i could come back and get the other 1/2 later. 2 days later i went back, the head or so called mgr said i could not get this until i got my other refill. Said it was the store policy, these meds had all ready been filled and just waiting to be picked up. He...
Read full complainthour cuts
The hour cuts at cvs have gotten ridiculous.
First my store went from being 24 hours to being an 8am-10pm store. We lost two of our best employees, because we had to cut hours. Me and two other employees now have to work at two different stores to get our hours so we can survive. Then just this past week our DM tells us we have to cut hours again because a few stores went over on payroll hours, and we have to pay them back. So now we not only have to suffer for other ppls mistakes, but slot of us now have to decide if we want to pay rent or keep our insurance. In one case a fellow employee was told she wasn't full time anymore and they are now going to lose their benefits. All of our stores are looking horrible because no one has time to do anything about it, alot of stores are behind on planograms, once again no time to do those. Everyone is at eachothers throats now because we are all stressed out. All the while our bosses and their bosses are riding our ###. Customer service and morale has gone way down. Don't get me wrong, most of our customers are very good, honest people, it's the stress that just turns us into rude uncaring ###s. On that note I would like to apologize to everyone who has dealt with a rude employee at cvs, this is one of the major factors. I used to love this job but, now I just hate it, and with the job market the way it is I don't really have anywhere to go. So a word to the wise, don't work here. Cvs doesn't care about it's employees, it only cares about it's profits and their bonus pool, if that means cutting hours and forcing employees onto the streets, so be it.
Oops, that was supposed to go on another question, don't know what happened there.
I was fired after other people complained about the management at my store in Texas. They fired seven of us at one time, and blamed it on various things. They told me that I was too lenient with coupons, and told me I had to pay back $1000 for coupon fraud. They liked me well enough up till the day they fired me, as I was consistently asked to work overtime, and worked about five hours past the end of my shift the day before because they needed me and I was a really good worker.
I tottally agree with you on this on. I worked for Longs Drugs and when then turned into CVS it was ok but now it is hell. I have been an employee for 17years full time and just this year alone got cut down to 24hrs and the worst of all they say oh you can use your vacation pay for the lost hours.. Im like hell no. That is vacation i earned for all the years i worked. And when you you call another store to see if they have hrs they dont have none so you are screwed. I like to be customer orinated with my customers and they the boss are like when are you gonna hurry up. You just dont shoe away the customer. Customers come first, employees next and your stupid profit last. And also what sucks is whith the cutting hours they will hire someone when they dont have any hrs to give.. which is plain dumb also. CVS you suck big time..
Signed.
Truth. CVS is a poorly run corporation interested only in their bottom line. They present themselves as caring towards customers but behind the scenes, they walk all over the backs of their employees. As a former pharmacy tech with CVS, I can attest.
piss poor customer service
1. In my time dealing with CVS, despite leaving a time to pick up meds, they have NEVER been ready on time. Never. (I have used the pharmacy for at least 4 mos. now.)
2. Lines are always long, and there is never more than one person on a register.
3. Today is a new low. I called in 2 scripts at 8:30 this AM. Pick up time is 5PM. I go in at 6 as they are never ready on time, and find out that one script has been denied. It's a blood pressure med, so I'm obviously surprised. I ask why, and she shrugs and says you'll have to ask your dr for refills. I tell her they are bolod pressure meds, and I can't see my CARIOLOGIST not refilling them. The lady looks it up on the computer. She asks me about a doctor I've never heard of. I ask her if that's the doctor they called for the script. She nods in affirmation. I say, "No wonder. That's not my doctor. " She says, "We can fax it to your doctor..." after I give her the correct name... It's Friday. At 6PM. Fortunately I don't wait to the last minute to refill my meds. However, I'm completely done with CVS after this. I'm moving my scripts to elsewhere. I've never seen this level of sheer bad service at any pharmacy in my life. Screw CVS. I'm taking my money, and my insurance's money, elsewhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
You're not imagining things! You know, CVS is not unique!
I'll bet you that the Pharm techs, the ones that assist the actual Pharmacists (the ones that are allowed to stand behind the counter with a lab coat), haven't got clue about what the medication that they may be allowed to pour into bottles actually are for or what they do. They are also too lazy to look at the customer's profile (I am pretty sure you have a profile/history).
rude cashier&manager
My name is zahra. I am a regular customer of cvs pharmacy. This week a strange thing happened to me. One guy named shane was rude and he misbehaved. One day he told me that I can get once a day per limit pepsi. The other day when I went he was shouting "no ma'am, no ma'am". I was astonished what happened now. He told me "ma'am, only once a week you can buy here!". I was buying mountain due this time. I want to ask a question, what are the rules they are trying to apply on customers? Definitely the company is loosing because of these stupid workers.
You are resulting to childish name calling and they are the rude ones? Calling them stupid makes you how old?
very poor service
I have never seen such lazy and incompetent people in my life like the workers and the manager in that store (Yorktown & Staples). They are ignorant and plain stupid. You go to the photo department and they send you to the front of the store ...you wait in line then they open and another register and get the people behind you. No common sense what so ever...Does anyone know what the 1-800-complaint department for CVS is ?
The complaint has been investigated and resolved to the customer’s satisfaction.
they are incompetant because you didnt get into the new lane they opened up, that would lead me to believe you are incompetant im sure if you would have moved to the new lane you would have been the first or second person in line. Im not sure how packed the cvs store gets in your area but i have never waited more then a few minutes in line at any cvs anywhere so how long exactly were you in line for? And what are you going to complain about the fact that you waited for 3 minutes in line and didnt go into the new line when it opened up lol oh well you will probably get a 10 dollar gift card for this major inconvienance lol.
lost prescription and back ordered medication
Had doctor's office fax prescription to CVS at 11:00 am. Got there at 5 pm and they had lost the fax. Called doctor again and they refaxed. I told them I needed that filled, that I would be back and that I was going next door shopping. I return 20 minutes later and they hadn't even taken the fax off the machine and she tells me it will be ready in a 1/2 hour.
Special trip at $3.43 a gallon for 5 miles each way when the original fax went to them at 11 am. Then I asked if they could fill another script - she tells me it has been backordered for a *&^%%$ month. All CVS 's do not have this medication because of backorder.
DO NOT GO TO CVS.
The complaint has been investigated and resolved to the customer’s satisfaction.
refusal to help
I've been obtaining my presecriptions from this pharmacy for over a year. Everytime I do, the prices of my prescriptions is lower than the normal because of discounts and coupons that my doctor has given me. When the price is not what I usally pay, I say something to the cashier and they, in turn, look in their computer system and realize that I do have a...
Read full complaint and 2 commentsvery very poor service
Pharmacist/Keith W Stevens, Phd.Would not give his full name, I found it on the perscription. When asked why perscription was not ready said I kicked it back because I didint have an empty bottle to mix it. When asked how to mix it simply said follow the instructions that weren't there, when asked where do I find and anti-bacterial soap said I dont know I dont usually work here, asked the assistance for help who also had no clues she sent me to three different Isles instead of coming out to show me. I have been coming to this store for over thirteen years, and here of lately it has become a serious nuisance. I will not return there ever again, and will definately give to all I know a very bad reccommendation to any who think of going there. When I went to the front counter for a seperate purchase got the same response, sorry you weren't happy here, but thank you. Thank God for them I bit my tongue and walked out.
The complaint has been investigated and resolved to the customer’s satisfaction.
Too bad you can't seem to be able to spell - maybe that's an indication of your lack of intelligence.
customer service
Today, 3/15/2011, I walked into CVS #2119 in a rush, and approached the short haired elderly clerk asking nicely if she could give me 3 dollar bills for 3 dollars worth of quarters. I was shocked to have the clerk deny this request, saying how she couldnt open the register. As a previous CVS employee I KNOW this is false. I used to assist people in similar situations all the time because it was the right thing to do. However, this situation was incredibly insulting the way she refused to assist me. She forced me to run out of my way to stop and shop ALL FOR 3 MEASELY DOLLARS! Even after offering to wait for the cash drawer to be open she still denyed the simple request. I believed that CVS had good customer service, apparently I was wrong. Even though this request is not an obligation of the company, it definately made an impact on me. It was not a friendly interaction and I wont be visting again for a long time. Maybe I'm wrong but in my opinion customer service should be present at all times.
The complaint has been investigated and resolved to the customer’s satisfaction.
Maybe they changed their policies? Maybe SHE didn't have that particular ability because she was new or had other specific duties? Anyways, they are not a bank, and as Amazejbj said, short change artists have made companies cut back on making change for customers.
Many cashiers in recent years have been told not to open their drawers to make change for customers. The are many short change con artists out there that start with the same simple request you made. She is probably following a new company policy.
bad customer service
I went into the store today at 8am to get a medicine for my sick son (ofcourse with a prescription). I handed over the request and was told it would take 15 min. I was sitting in front of the pharmacy area and I observed that it exactly took 1 min for them to work on validating my insurance and 1 min to get the medicine. and finally got my medicine exactly after 28 min after my request. You may wonder what took so long. the 2 pharmacists along with another store manager were chatting about another co-worker - about her inability to do work and show up to work etc. They did not have a decency to notice that I was sitting in front of them with a sick child waiting to get the medicines. I did not utter a word as I wanted to just get home to give medicines to my son. But this kind of service is VERY VERY BAD. SORRY CVS. YOU might exist in this world for ever, but you will loose me as your customer and will loose others who are reading this.
JUST WANT TO MAKE SURE EVERYBODY UNDERSTAND. I WAS THE ONLY PERSON IN THE STORE THIS MORNING. THE STORE OPENED AT 8AM. I WAS THERE AT 8.01AM. THEY WERE DEFINITELY NO ONE ELSE IN THE ENTIRE STORE.
The complaint has been investigated and resolved to the customer’s satisfaction.
The CVS in Chester Springs has lost prescriptions, mixed up prescriptions, interrupted customers they were waiting on to gossip with other pharmacists. They have competition within 3 miles of their location, so I quit going there. Their pharmacy employees are the WORST.
The average CVS pharmacy is lucky to have a backlog of new prescriptions as small as 3 to 5 pages upon opening due to e-prescriptions and faxes. Odds are if they were discussing the ineptitude of another employee at 8:01 AM, it's because they operate on bare bones schedules thanks to CVS being a horribly run corporation and the employee in question probably called out leaving the entire crew screwed for half the morning. (Way to mind your own business by the way.)
I'm sure you believe wholeheartedly that you are the only customer there they should be concerned with and that your child is the only sick child in town that day, however, I'm afraid I have some bad news for you...
callbala, your post is dumb. You are dumb if you think they were only working on your son's prescription, and it is sure NONE of your business to eavesdrop on what they were talking about. I'm sure they won't miss you at CVS
She should have called them afterwards. Which I suppose she may have, she hasn't specified.
"I did not utter a word as I wanted to just get home to give medicines to my son." That was dumb of you. If you don't say anything then there is no way for them to know you are unhappy.
Though they said 15 minutes at first, the pharmacist might have been busy filling other prescriptions that came in before you. They are also allowed to talk to each other while working. You sound very impatient counting the minutes it took them to do each process. 28 minutes is not long at all for a walk in. Hope you son is feeling better.
false advertisement
They have tags in the store stating that you get $5 off when you spend $15 on comestics and body wash and I purchase more than $15 when I approved the manager to ask to help and fix the issue because id dint get the $5 off. He said there was nothig that he can do about it, and if I want I can return my purchases. False advertisement and bad customer service.
are you drunk? wtf are you talking about?
rude pharmacy tech
I went to the CVS Pharmacyin Texas City to purchase some BD Ultra Fine Pen Needles for my Prescribed Byetta pen and was told by the pharmacy Tech that a prescription is required to purchase them. Having been a type II diabetic taking Byette injections for quite some time, I have purchased them at many pharmacies and I told the pharmacy tech that a prescrition is not required for their purchase. She became very argumentaqtive and rude. I requested that she ask the pharmacist and she refused to do so. She kept insisting that the law required a prescription. I finally spoke with the pharmacist and he stated no prescription was required. I told him about the rude pharmacy tech and he just made excuses for her. I was under the impression that a person had to go to school to become a pharmacy tech. If so she must not have graduated. The pharmacist excused her rudeness by stated it has been a rough day because they have several employees out. At my place of employment, where I manage a fairly large group that deals with the public, the employees provide good customer service regardless of the type of day they are having. They are also trained and expected to know their jobs.
The complaint has been investigated and resolved to the customer’s satisfaction.
My Drs office has been trying to call the cvs in FL for my meds since the 18th it is now the 26th and they keep hanging up on them. When I call and very politely try to explain I was told very rudely they answer all there calls that was it another night no meds my Drs office called back to say they will try again. I do understand how busy they are and have seen how rude customers can be. But people need to remember customer service and that people's lives sometimes depend on these meds I always try to be calm, compassionate, as I work with the public as well. Can't we all just try and work with eachother were all overtired and my meds are for sleep I don't get.
Goodevening i went to cvs pharmacy today i Richmond, VA at 2537 Weir Rd. and this lady was so very rude to me i am telling her that is my new insurance and she got nasty and said that it was a coupon card and they never picks up their phone when you call them. they are the worst cvs i been to they are not very friendly at all. i was so disgusted when i left there. Thanks for your time
You are very right! I am a nurse and if someone questions me because there are different ways in my job things can be done you better believe I'm going to ask someone else or look it up and find out for sure. If someone asks me a question and I'm not sure of the answer I always say I'm not exactly sure or I don't know but I WILL FIND OUT RIGHT NOW. I am in my late 30's but some of the younger people I say mid to late 20s I have noticed lack manners/people skills and think they are always right. I blame it on technology because they didn't have to actually do things face to face with other people. They communicate with others through texts or emails. You do not mess with a persons medications or medical supplies that's like messing with a loaded gun in my opinion. Not defending the pharm tech because she should have asked the pharmacist but to my knowledge time insurances require a prescription Before they will pay for those supplies but anyone can purchase them. Yes she should know her job and should have found out if she didn't. And you should NEVER be rude and disrespectful because your have a bad day because its nod it weren't for those customers you wouldn't have a job period!
incompetence
I dropped off a rx... The lady at the drive thru window... Told me it would be ready at 5:00. I dropped it off at 3:00, they had 3 hrs. To fill it... Called back to see if it was ready... Give them 15 more min.. Called back in 15 min... Still wasn't ready... Said they would have it ready in 5 more... No I don't think so... Talked with store manager said she would handle it... I told her that is why I changed to walgreens to begin with.. My insurance has a deal with cvs or I would change again... I am just going to go to another cvs
Another typical pharmacy customer. Nice math skills there.
unprofessional employee and manager
This is what I wrote the CVS feedback online: Location: 5910 Greenbelt Rd. Greenbelt, MD 20770, Store #2016. I would like to file a complaint on your cashier as well as your working manager (Marc BiTewLin?) on March 11, 2011 6:37pm. Your cashier let her two of her female friends harassed me (calling me ### and other fowl languages) while I was standing...
Read full complaintworkers argueing wiyh you
Sorry to take your time my name is bill im doing this for my mom and me just abouy every time we drop off medicen or we have auto refill they say a certine time to pick up the medicen /right/ we go a day or two later its not ready u have 2 set and wait / then some of the workers argue with u about the medicen why do u need this you still have some /like the doctor told her 2 take 1 twice a day on a medicen she would run out she did noy have enough she tryed 2 explain it them its not the pharmacist that do that its some of the workers or ther helpers I do not know what u call them. Some times I have heard them say smart remarks and us standing ther /iraha is good and the outher pharmacist is 2 but some of the outhers like 2 argue im sorry I cant spell some of the words / I cant tell you there names. Idont like 2 do this but I dont like it and she dont and I dont u would like if it was done 2 you her name is dorthy dimsdale her number is /828/894-8278/
If you are running out of medication, then you need to make sure your script amount matches your doctors orders. If the scrip states one per day and your doctor said take two per day, then don't blame us. We can only give you the number of pills the script states. Your doctor needs to specify more pills.
rude pharmacist
I am a Long time customer at the CVS in collegeville PA (store 2688). I have been getting my prescriptions filled here for a long time. The other day I went in and I needed to speak to a pharmacist. I asks a worker to get the pharmacist because I had a guess. The worker was very nice. When she told the pharmacist, the pharmacist yells "for God's sake, " as if she were annoyed with me. This upset me very much. I believe her name is Martha. This is no way to act, especially if you are the person in charge.
Also I witnessed her slapping a workers hands which made me even more mad. Yes, the girl was using her phone but there is no reason to put your hands on an employee. You could tell the young girl was a little startled and upset about it.
Overall I've never had a problem with this pharmacy until she came along. I think I will start having my prescriptions filled at the Trappe or Limerick store now.
I would like to report it. I don't see how I'm at fault thought?
The complaint has been investigated and resolved to the customer’s satisfaction.
It's a responsibility to report it if you see violence in the workplace. It makes you part of the issue if you aren't contributing to the solution. Good luck in your future endeavors!
Did you try to contact the corporate office? If you didn't report it, you too are at fault.
dread going to get my rx
I used to go to Rite-aid but rencently switched to CVS only because i moved and CVS is alot closer to my new home. I wish i never switched! My 4 yr old son has alot of health problems (he has state issued health insurance this has nver been a problem anywhere else) lucky that none of them are life threating. I say this because everytime i go there is always a problem getting his RX filled. He takes 4 rx everyday i understand once or twice having problems but not every time. He has to have a new rx every month for 2 of his meds cause they are a controlled substance. He also takes a med that i use the auto refill for (you know the over the phone deal?) well everytime i get there it's not ready! Isn't that the purpose of taking the few extra mins of doing that so you don't have to take the extra 30 min to 1 hour to get your rx? No that's not the only problem i have i wish it was! Then i wouldn't be complaining. they also say that his medicade will not allow for his refill on his 2 rx they always say one of two things etheir it's not time (to early) or medicade won't approve it for some unknown reason? So after a few months of this repeadantly i contacted medicade to find out why every month i could not get his ($550.00) med filled. They proceeded to tell me they didn't know why i was unable to get his meds filled everything was fine on there end. Well i contacted the CVS to tell them what medicade had told me then they told me i needed a pa (piror athorization form). He usally needs one every year. Well i got that for them & low & behold guess what still no rx! Their excuse this time was it was to early to get his med. So I contacted medicade agian to find out why they were saying it was to early to pick up & once agian they didn't know what i was talking about. They told me what i already knew that his meds could have picked up a week ago DUH! I explained to them where & what was going on she informed me that i was not the only person to have this problem with CVS. I contacted CVS agian & informed them with the news that i could have gotten it filled a week ago. The lady told me i had to wiat on the head man to get there tommorrow between 9am & 4pm. Well i called about 2pm the very next day & he filled no questions asked. Finally almost 2 weeks later. The only thing they done that was even remotely helpful was they would give me a few pills from the rx to get him through it wasn't enough to do it but it was enough to keep him from being so sick. We would't had to worry about it if they had done their job & filled his meds. I tried to transfer back to Rite Aid during this problem CVS wouldn't let me because if you have an open script you can't! WTF? If your not happy no matter what you should be able to. Another thing i have to get a pa form from my doc every month (priror athorization form) when i was at Rite-Aid i only needed one pa a year. So can someone tell me why at one pharmacy i need one a year & at another i need 12 a year!? Im so glad to be back with Rite Aid it's not even funny. Also Wal greens is great they don't give you the run around. I wish you could sue someone for inconviencing your time but u can't i'm just glad that he wasn't hurt by not having his rx like he needed it he was just uncomfotable.
The complaint has been investigated and resolved to the customer’s satisfaction.
hey lady, why don't you learn to be a better mother instead of feeding your kids adderall to keep them quite. also its mediCAID...learn to spell.
I worked as a pharmacy tech for CVS for over a year, only because I worked for Longs Drugs when they were purchased by CVS. CVS continued to cut back on hours and staffing of their employees. The pressure of working their is unbelievable. The company makes so many demands on the employees. They cut staff and yet had us calling customers to see if they wanted their prescriptions filled. No wonder nothing else gets done, like following up on problems or making sure your refill requests are handled in a timely manner. It creates a very hostile work environment, no one has time to even run to the bathroom, and most of the time I never got my breaks because we were overwhelmed with work because everyone was trying to do three things at once, and that's the way CVS wants it. It's no wonder that you will get rude employees, they are being treated very unfairly and overworked. I'm glad to not be working for them, I was on my way to a heart attack or a stroke, it sheer madness working for that company, and they do not care about their employees. I will not shop there.