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CVS

CVS review: Harassment and Dishonesty

R
Author of the review
10:48 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dear Sirs,
Upon a recent trip to your 24 hour store in Holiday, Fl, after gathering the items to purchase, I was immediately
unwelcomed by one of your employees whose stare at me could have knocked down a building. To avoid this individual,
I waited for the other c!erk (who actually was your night manager). Having sensed my uneasiness in dealing with the employee who chose to stare me down, she chose to close her register instead of checking me out, thereby forcing me to check out with this individual who was not only visually unfriendly towards me but refused to give me the discount on 2 BOGO half off items. He asked me for my CVS card and I told him I didn't have it. So instead of asking me for my phone number he just charged me double instead of the discounted price. When I realized this, he made me want at the end of the line behind 3 or 4 other customers. After getting back, I showed him my receipt and asked for the BOGO price. He then said to me that I needed to go back to my car to get the actual items so that he could scan it in when the product was clearly described in the receipt. All the way, the harassing comments continued even after I went back in the store to do what he should have been doing, to get the actual product which it wasn't. This is out and out harassment not only by your employee but also the store manager show refused to take charge of the situation and give me my BOGO price due! The 2 items were as follows: CVS MELT 5MG G MY 60CT 11.29T and M&M ORIG SHARESIZE 3.14 2.19B. Obviously, I have the receipt and refuse to take this employee harassment and dishonesty lying down.

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