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CVS

CVS review: Erica, store manager

K
Author of the review
7:29 pm UTC

on 2/13/2021 I went into store #2790 approximately 1p.m. I took 4 items up to the register where Erica was standing, there were no other customers in line. My daughter walked up behind me just as I asked Erica to price check 3 of the 4 items which were in cosmetics. she scanned 2 of them and when I told her to check the 3 item she said she could not price check another item and I could use the price check as she says, "I've got a line". I told her then just ring them up and if they ring for the wrong price then she will have to take them off. She walked away from the register and went to the one on her right which was closed, she proceeded to open the register and told the next customer to walk up. I just stood there in disbelief, the other customer was as surprised as me. Erica comes back to the other register and scans the 3rd item which I told her rung up wrong, she says that she can only sale me one of the items if the price was wrong. I offered to get her the clearance tag from the shelf but, she said she wasn't interested. I went to the back of the store and asked a young man at the pharmacy for the store manager only to find out that she was the manager. I told him of her rude downright disrespectful unforgiving disposition. He told me he would let his boss know but, I want to make sure CVS knows that this woman is reckless and is in no way management material. she is trouble and this will not be the last report on her. These are difficulty times for us all and to have someone address you with a "matter of fact," "I don't care", point of view rather than a "I'm here to service you" is a recipe for disaster. Please address this matter and reply @[protected] Kecia Porter

Desired outcome: she needs sensitivity training if she remains with the company

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