Complaints & Reviews

CVS — unprofessional service

I was at the CVS @ Rutherford Crossing, Winchester VA on 6-13-18 at 6:50pm. The lights were off in the...

CVS — pharmacy / never have my important medicine

I started using CVS Pharmacy in Gadsden Ala. On Hoke street in May 2018. On the 1st prescription I needed to...

CVSmedication out of stock

CVS has not had my medication in stock with not only 1 now, but 2 different prescriptions. I just don't understand because these are medicines I take every month, so why are they not in stock when I go to pick it up? This time I am having to wait a week for my medication to come in (when initially they told me it would only be a few days) so that means a week with out my medicine! This is so ridiculous and I am over it. I understand if it was just one time, but it's not! It's been multiple times with 2 different prescriptions! I have to have my medication and this is very very frustrating!!!

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    CVSpharmacy

    West Lebanon, NH pharmacy is awful. The customer service is horrid! They are all rude, they talk for 5-10 minutes to each other before approaching you at the counter, like you just got there. The Pharmacist himself is included in this, he tries to impress these young techs with his stories about getting drunk/partying, and sexual innuendo. What a horrible couple of experiences I have had.
    Not to mention, they need to give you meds too. Good luck with that if you are a transfer from another pharmacy. I have atrial fibrillation and they would not give me my meds for 48 hrs. Okay, I had 4 left still. 10 days later after calling and being hung up on 3 different times.. going in twice, I got my meds. They acted like I was the one who forgot to actually call and get transfer. Luckily, the ER had some. That is where I ended up thanks to their lack of ability to do their jobs.

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      • Ar
        arrowmaker Jun 14, 2018

        Yesterday I got a message that ask me If I wanted to refill a prescription. I was unsure which prescription so I called. I told them to refill it an give me what the insurance company would allow. I did not receive a text. I went to the drive through today. A man named Karim waited on me. He said it had not been filled. So, I ask to fill it. He then told me my co-pay was $300. I told him I would not pay that and I wanted the amount the insurance would pay for. He then told me it would be $200. I informed him that I had a prescription fill for 30 a week before and they payed it. He told me I had gotten 4 pills for $19 which was correct I bought them until the insurance would pay for 30 days prescription. He then said I had the wrong insurance in my file. I ask how can that be if I had already had the prescription filled. He would not answer my question. I ask again and again. He said I was screaming. I was angry and frustrated. I was in my car trying to communicate with a man who was not listening to me and every time he responded he was wrong. He walked away and refused to solved the problem. He clearly is a male raised in a culture that suppresses woman and does not allow them expression. If he wasn't such a bumbling fool I would have been satisfied. I sat in the car for 5 minutes until I called the manager. A line was forming behind my car. She immediately took care of my order without confusion but informed me I would have to wait 15 minutes. I parked. and went into the store. One has to wonder if he wasn't trained well enough to read the computer or was he trying to pull something.

        0 Votes

      CVSharassment by an employee

      I'm calling to complain about an employee that works at the location at 680 McCarran Boulevard in Sparks Nevada her name is Tina she works in the evening time. I have lived in this area of Sparks for my entire life and I have always gone to CVS and I spent a lot of money there that's where I going to shop for all of my employees when I'm doing employee functions and I spent a lot of money there . The last couple times I've gone in there in the evening time and employee named Tina the second I walk in she tells me in front of everybody yells across the store no! you need to get out of here you can't be in be in here, you were caught stealing you're not allowed in here. She is extraordinarily rude she's very disrespectful. I have never ever stolen anything in my entire life and I don't know who she is mistaking me with but I told her that she has the wrong person I've never been kicked out of there and I am so angry right now I went to go buy my son candy and medicine because he's sick and she kicks me out again. Her behavior and her actions and the way that she presents herself and represent CVS is unprofessional and disgraceful. This kind of customer care is unacceptable, it's embarrassing for you guys it was embarrassing for me and it's just extraordinarily disappointing. I have never had a problem at CVS I enjoy the store it's one of my favorites but now all I have is a bitter taste in my mouth for it because of a bad employee and her not checking her facts before she goes wrongfully accusing people of such a horrifying thing. I have worked in management for 10 years and I get it people do come in and steal and try to get them to not be in there anymore and to discourage that behavior but I also know that from a business point of view we don't just go shouting out at people and accusing them of being a thief without checking the facts or double-checking somehow someway that they've got the right person.
      On the first occasion that this happened it was me and my girlfriend who is the same as me runs her own business never been in trouble a hard-working woman, and Tina the cashier there accused us both of being thieves that have been caught before and kicked us both out. I truly hope that this is dealt with and that there is some sort of procedure put into place or method that is used for them to identify properly the people that they're kicking out because I am just so incredibly disappointed right now at the choice of employees left in the store at night time by themselves with no management to speak with.

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        CVSpharmacy

        I use the pharmacy in Gloversville, NY. For the last three months, my scripts have either not been ready as promised, lost!!!, or just not done!! It is a 25 mile round trip for me to go and get my meds. They have even lost a controlled substance script!!! Today I went to get my Glipizide script, which the automated call said on Tuesday would be done by today. After waiting in the drive thru for 15 minutes, with only 2 cars in front of me, I was told my scripts, again, weren't ready...it would be 45 minutes. I was already late for work at this point, so I just left
        I called the store to make sure my meds would be ready by tomorrow, no apologies, nothing. I will be calling my Dr. On Monday to move all of my scripts to a more responsible, and efficiently run pharmacy. So sad after nearly 20 years...i wish you luck because you went from 5 stars to a minus 10.. never again!!!

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          CVScvs nasal spray oxmetazoline

          After using the CVS Nasal Spray for 5-6 days my nose became very irritated and painful. After doing some research I found that this is a CVS form of Afrin. Afrin makes it very clear that it should not be used for more than 3 consecutive days. This is not stated on your bottle. You might say it is stated on the package (I don't know if it is), but it should be on the bottle...packages are often disposed.

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            CVS — the pharmacies at store 4495 uchenna ndulaka refuse to call doctor to fill my new medicine.

            My pain management dr. Change my medication due to my condition worsening. I will be having neck and back...

            CVScustomer service

            I have visited Cvs 3847 on smoky park hwy several times and the store manager and two female employees are always rude. I feel that this store is no a respectful store and I plan on going to somewhere else. How can customers be ignored and talked to by this establishment? I will continue to use the drive thru window for my scripts I need filled but I am not planning on returning back inside. Thank you!

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              CVSservice provider

              I just left with the promise of never to return again. I have been a loyal customer for over 10 years +. I purchased close to 100.00 of products today and a mis-marked item was rung up incorrectly at the the register. The associate assisted me and discovered that it was a store error but assured me they would make it right. At the register that associate was rude and obnoxious and stated I would have to wait 30 minutes for a manager to return. Then I was told my coupons would not be honored. The was cvs in Rosemead ca and my number is [protected], so you can confirm my loyalty and be assured I will NEVER be back!!!

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                CVSpharmacy

                Thanks CVS pharmacy in columbia, Pa for dropping the ball yet again! Today after my father had surgery, we picked up his antibiotic. We get home and I inspected the pills and instructions as I always do. Then I pull the insert about the medicine out of the bag. Well what do you know, it's not for the medicine we received. Thank god, we received the proper medication, however, I need these sheets to know possible drug interactions and side effects. My parents receive all of their maintenance drugs by mail order, thank god, so it's super important to have information on drugs that must be taken on the fly. Thanks for making a caregivers job more difficult. You will not be seeing my family or their money again. I really hope that the person who is taking latuda isn't a first time user, the side effects are insane!

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                  • Updated by Sinica · Jun 01, 2018

                    And yes, I called the store to let them know of yet another disappointing visit. Pharmacy manager is on vacation. I talked to the pharmacists. She said she was sorry and that was it. Thanks for nothing.

                  CVSreturns

                  I have been a customer of CVS for years.I believe a rude cashier named Courtney at Wheeling natl road CVS might have flagged me for complaining about a return going back on my husband's credit card, and not being able to just get store credit. Courtney was snippy to me when complaining. The next day I went to make return and was denied, this has never happened in all the years I have been shopping at CVS. No customer should be treated like this, I always loved CVS and spend so much money there. We get our families prescriptions, I also shop there nonstop. Can you please send me the reason why this happened to me? I called the number on the receipt and the man couldn't give me any information about why I was denied and was very rude to me after I asked too many questions. I'm shocked and so upset, I am going to stop shopping at this store and remove my families scripts as well. My husband is a police chief and we are a great family, now we have been humiliated by CVS for no reason.

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                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    CVS — pharmacist

                    Good morning. My name is [replaced] and I work for the State of CT and have CVS Caremark services (ID...

                    CVS — customer service… rude

                    Customer service… Rude. I was just at the CVS on seminal Boulevard and I was helped by Ronald and he was the...

                    CVSthey sold me an expired medicine

                    I have bought a vitamin last Oct 2017 when I was visiting New York, Long Island and discovered that it was expired long before the date of my purchase .
                    This vitamin should have given me immunity from cold and I was used to take it when it was expired It was not being effective and therefore coughs serveral colds last winter when I was reading on the box I discovered that it has been expired . I am contacting my lawyer for advisory about this issue
                    Thank you waiting for your feedback

                    they sold me an expired medicine
                    they sold me an expired medicine
                    they sold me an expired medicine
                    they sold me an expired medicine
                    they sold me an expired medicine
                    they sold me an expired medicine
                    they sold me an expired medicine

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                      CVSpharmacy

                      Moved into Saint Petersburg Florida, 5 years ago...one prescription that's been the same for the last five years... they can't seem to ever have it on hand... sometimes the doctors office has to cancel the order, and I'm stuck running around... to find it at other pharmacies across the county...Monday the dr faxes it in...Wednesday I call to check... saying hello it's Memorial Day weekend...coming up, drs going to be away, the office isn't going to be able to transfer it to another Pharmacy...don't ya think you should have called me.. to say it's going to be a problem... Nothing is ever their fault...in the 5 years ... I've had to have the medicine transferred to somewhere else ten times...so I keep asking myself ... why do I still use them?..cause I'm lazy... and cvs is around the corner... but seriously just how convenient... is it really?. If twice a year... I have to run all over the county?.. and have an argument ...my brother use to be a district manager for CVS, thank god he's not there anymore ...and I sure wish Caremark, NYSHIP... would use Walgreens to manage our drug program.

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                        CVSphoto department

                        It's a shame that I can't go there and print out pictures in private. The whole fricken store can see all my photos as my back is facing them and my pictures are on display for the whole world to see.. Not only that but the screen is big that even if I try to hide them with my hand you can't.. Why you ask because me and my private pictures are on display. Why wouldn't the designer of the store think about privacy when doing the store that way. Please fix that. I know i'm not v the only person who feels that way. More people would go to store to print thier photos if they know that thier privacy meant something to you people. Good that angers me, but I know my voice will not be heard. This letter won't even be read in sure. So this is a waste of good damn time!!! That [censored] who did the store should be put in the desert by his or her self till they can actually design a layout of a store that thinks about the people instead of rushing a job thats that's no good in the end.

                        Thank you and have a good day now.

                        Sarah watson
                        Seffner, fl

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                          CVSservice at pharmacy in deer park texas

                          I went in person to pick up my son's prescription that was sent yesterday and was told they did not have it ready. Called ahead to make sure prescriptions were ready and was told it was ready for pick up. When I came to pick up they messed up on name was told to drive around several times till the name would get corrected. Pharmacy tech was rude and expected me to continue driving until they corrected mistake?!

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                            CVSpartial refund

                            At approximately 8:05 am on Tuesday, May 22, 2018, I purchased a pair of reading glasses for $21.40. I paid with my debit card. Throughout my day at work I noticed that they were not strong enough. The trash (with my CVS receipt) at my job had already been emptied by the time I decided that I needed to return them for a stronger pair. I returned to the store at approximately 7:30pm. As I entered the store, the Manager, Chris, was at the front register. I explained the aforementioned scenario and asked if he could look up my purchase. Chris replied, "Yes, you may go and get the pair you need while I look up that information." I ended up selecting a pair that was $37.45, which I was prepared to pay the $16.05 difference. However, when the cashier rang up my purchase, $21.40 was taken from my debit card. I questioned why I was only given $16.05 credit when I paid $21.40. Chris seemed puzzled but said, "when items have been on sale in the past 2 or 3 weeks and returned without a receipt, it is their policy to return the lower price. I asked for my money back. I was given a CVS card with only $16.05 credit. Chris said that according to store policy, that was all he could do. They profited $5.35 and I have no glasses.I paid $21.40 and I should have been given $21.40 credit towards my $37.45 purchase. In addition, my bank records will reflect that I paid $21.40 and not $16.05. Chris gave me a CVS card with $16.05, but I am entitled to the remaining $5.35. The principal of this matter is what I have an issue with; I want a full refund of $21.40.

                            partial refund

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                              • Updated by Pacquitta · May 23, 2018

                                They were not on sale when I purchased them that morning, nor were they on sale when I exchange them that same day.

                              • Ed
                                ED123***** Jun 05, 2018

                                DOLLAR TREE HAS READING GLASSES FOR A DOLLAR!!!

                                THEY ARE GREAT!!! EXCELLENT QUALLITY!!

                                I BOUGHT 3 PAIRS!!!,

                                I USE 2 PAIRS FOR READING

                                I USED THE TEMPLES FROM I PAIR TO REPLACE THE TEMPLES ON MY FAVORITE PAIR OF METAL FRAMES GLASSES!!

                                I HAVE REPLACED THE TEMPLE(SIDE PIECES ) ON MY PRESCRIPTION GLASSES MANY TIMES IN THE 18 YEARS, I HAVE HAD
                                THESE FRAMES(REPLACED THE LENSES MANY TIMES).
                                THE DOLLAR TREE TEMPLES ARE THE STRONGEST AND BEST TEMPLES, I HAVE EVER SEEN!!!
                                THATS WHY DOLLAR TREE IS MY FAVORITE STORE!!!

                                0 Votes

                              CVSpharmacy

                              I've been going to the CVS Pharmacy for years. Never any problems, the last 2 month have been a living hell there. New staff is nasty and screw up the prescriptions every time I go in. I went to pickup a prescription, and they never filled it because they said it was to expensive. Never called me to tell me. All the customers are complaining ever time I go there. What the hell is going on there. I wouldn't recommend Rt. 516 CVS to anyone!

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