CVS

I've had just about enough of calling the CVS Pharmacy in Phoenix 12409 N Tatum Blvd and spending way too much time being unable to speak to a pharmacist. Your auto answer is useless and very frustrating. Now I'm told that what I've written is too short and will not result in the outcome that I want so maybe I should say [censored] you very much and I will be using Safeway Pharmacy going forward. Enjoy losing customers

On Oct 11 around 4 pm I went to the CVS pharmacy located at 4901 N Main St Dayton OH 45415. I used the drive-up window to pick up prescriptions for my children and also my standard scripts. Although the lady at the window struggled with names and birthdates, I was very patient and understanding. She stated the prescriptions for my children would be ready in 5 minutes or so and she could not locate my prescriptions. I explained that I received a text the scripts were ready and perhaps they had been put back. She was not able to view any that had been put back. I assumed she was new, or this was not her usual job and did not push the issue. I was patient as I started to look online for my scripts that should be ready, while I waited at the window for the scripts. I had a recent death in the family and missed the pick-up date. She then told me to pull around so she could get the customer behind me. I thought that was odd because I had never been asked by the pharmacy to do so when they were close to completing filling a script. I still complied. I circled around and back into line which allowed two cars to be ahead of me. Once I found the scripts for myself on my online account, I called into the pharmacy. The lady who answered the phone seemed anxious, which made me anxious. As I tried to explain why I was calling, she often cut me off and spoke over top of me. I tried to answer her questions as she asked but found we were speaking at the same time. It was as if she was rushing me and that made me more anxious. I stated that I think we are both getting anxious and maybe should work this out. She told me she would hang up on me if I didn't answer her questions. I said I was trying to and asked what questions she had. At that point she was hanging up as I spoke. This was nearly 10 minutes after I had been asked to pull out of line. Incidentally the car that pulled up after me was still at the drive-up window. Therefore, had I waited at the window and not been asked to pull out of line, likely the scripts for my children would have been ready. After I hung up on, I went inside to the pharmacy with my children. I stood at the front for some time while the female employee at the drive-up window glared at me. It was strange and in retrospect, seems confrontational. I finally said, 'I would like to speak with whomever I should whenever they get a chance.' I did not get an acknowledgement. I stood there quietly. Finally, the male pharmacist named Roger shouted he was busy, and I could stand to the side. When I asked if he was who I would speak to, he shouted at me, chastised me and threatened to call the police if I did not leave. I never got an opportunity to address the issue as he continued to shout and threaten while my kids were there too.

The pharmacist must understand it is unacceptable to threaten or act on police involvement for a trivial matter. That is a waste of resources and can lead to escalation rapidly. I was complying with everything I was asked, yet I was greatly mistreated.

This entire experience was so traumatizing for myself and my children. I was denied medication for my kids, spoken to abusively, degraded, and had the police used as a threat. A pharmacist like this empowers his staff to be rude by ignoring customers, hanging up on them and terrible customer service. It is no wondered the staff that day were poorly trained and exasperated.

I scheduled my annual flu immunization at CVS Greenlawn (#02232) for Friday, 10/14/2022. The pharmacist John was helpful, and apologized for the immunization being denied. He suggested I try going to another CVS or to my primary care physician's (PCP) office. I then scheduled with CVS East Northport (#4455) for Sunday 10/16/2022. The pharmacist George Fanous was very helpful and courteous, and tried for nearly 10 minutes to get the coverage to go through, but to no avail. He was apologetic, and suggested contacting my insurance carrier, which I did, but they were closed (it was 12:07 pm according to my cell phone call log).

I am a first responder (EMT-B in NY state) and I needed to get my flu immunization so I elected to receive it at CVS East Northport. I paid out of pocket for this flu immunization, at a cost of $49.99.

I contacted my insurance carrier (Excellus Blue Cross Blue Shield) on 10/14/2022 and 10/17/2022 regarding the coverage denial, and requested reimbursement. They informed me that, while my coverage is current and up to date for immunizations, and CVS is in network, the Provider that CVS uses (Dr. Jonathan Field) is not in network, thus the denial of coverage. This is a Provider I've never heard of, nor utilized his professional services, and his practice is in New York City, some 50 miles from where I live. It's not right that CVS continues to utilize this practice of having this Provider that I've never even heard of or had seen for professional services.

Dear Sirs,

My prescriber sent a prescription to the CVS/Target location in Ballwin, Mo. on October 5th. This has still not been filled. Every time this script is sent to them, they say it is on back order. I fill this script every month. Ever since "Jason" left this location, they are always out. It is now October 15th. How difficult is it to fill a script for Hydrocodone/APAP 10/325s. I recommend having a permanent manager at the location instead of floaters. They also never have any techs there. I called again yesterday. They say it is still on back order.

Sincerely,

Rob Patrick

On September 26th, I visited with my PCP, who prescribed medication for my bad cold and some eyedrops for pinkeye. The following day, I received a text message from CVS that my prescription wouldn't be ready until the following day. After waiting an additional 2 days, my wife personally went to the pharmacy to find out what was going on. She was told the medication wasn't available and had to be ordered. Thank God, I had to visit my closest urgent care for another problem and it was there that I was able to obtain the medication for the pinkeye.

The pinkeye is now subsiding. Your local pharmacy at Kendall Drive & 127th Ave. in Miami NEVER called nor texted me again to let me know the status of the medication THREE WEEKS later. Had I not gotten the medication from another source, I would still be suffering with the ailment.

In October 2021, my husband and I purchased a CVS Care Pass. We also canceled it within a few days due to other related issues and transferred all of our Rx and other meds to a different pharmacy. In October of 2022, I was charged for another Care Pass even though I thought I had canceled it. They did not inform me that they were going to do this. This is one of the reasons we transferred to another pharmacy. Over the last several days, I have spoken to someone from CVS about this charge on four different occasions. They assured me that the charge would be refunded and would ultimately appear on my statement by Wednesday, October 12, 2022. This did not happen and I contacted CVS on October 14, 2022. They now tell me that they won't refund my money but that my membership has been canceled. The agent hung up on me so I am skeptical and angry.

I live in tucson, az., and use the pharmacy at silverbell and cortaro. the address is 7740 n. cortaro rd. marana, az. my survey # is [protected].

your stupid telephone robot has called my wife six days in a row saying we had an order to pick up of which the first two calls she went there, sat in the heat

100 plus, to be told we had no orders!. also, i can't understand, why they ALL have to take lunch at the same time. i left frys because of problems, but cvs is 10 times worse, so back to frys.

What has happened to CVS pharmacy as they are just TERRIBLE. Their app will say prescriptions are ready and when you get to the store they are not. My good friend, who was a CVS mgr for 30 years, told me the pharmacist will mark prescriptions as complete even though they are not in order to meet prescriptions completed numbers corporate has set for them. Anyway, when you get to the store, the tech will tell you your prescription isn't ready but they can expedite it and have it ready in 30 minutes. This is ridiculous. Also, today, we have a family member with Covid and the Dr. ordered PAXLOVID at 2:40 pm. It is still not ready at 5 pm and we have been on phone hold for over an hour trying to get it expedited. You would think CVS would expedite a med like PAXLOVID because the sooner someone starts taking it the better when dealing with Covid.

October 13. 2022, CVS Bridgewater, Mass It happened again. When I picked up my prescription, the tech quoted a price that was obviously wrong (over almost $100.) This happens far too frequently, Obviously someone is taking short cuts and not going thru the insurance company when filling the order, now the pissed of tech has to redo the info and I have to wait even longer. I didn't mind too much until, realizing that it would take a few minutes longer, this tech decided to have me wait while she waited on the man behind me. First come first serve should be the rule, there were other people behind the counter that could have helped. I hope this doesn't happen again, I just might get real loud.

My husband and I went to get a Shingrix shot. Our insurance was declined because they said we received a shot on 8/4/2019 and a second shot 12/8/2019.

CVS Billed for the both shots. The problem is we never received the 2nd shot and did not even know at the time there was a 2nd shot to be had.

Now we have to pay for a shot for our vaccine shot.

We are now going to a different pharmacy knowing that CVS did this to us.

We went to our local Randolph, MA CVS and they gave us the corporate number, we called the corporate number and they said the local store would have to resolve.

Blue Cross and Blue shield tried to resolve this with the local CVS AND THEY WERE TOLD TO CONTACT 800-SHOPCVS to resolve the problem. The same number that send me back to the local CVS store.

We will never set foot in a CVS again due to their handling of this matter.

Mary Vigasin

As a courtesy, customers who get vaccines/boosters at CVS Pharmacy are usually issued CVS store coupons for $5.00 off their next $20.00 in store purchase at CVS. Local CVS Pharmacy stores are presently disseminating such coupons in an unfair and inconsistent manner.

On 10-11-22, I received a COVID booster at CVS Pharmacy — inside of Target — on Sunland Park Dr., El Paso, TX 79912, but was NOT given a CVS in-store coupon. Reason given was that coupons are only issued inside of actual CVS Pharmacy store locations — not at CVS Pharmacy sections inside of Target stores.

My name is Lydia Sanders, customer. I want the CVS area district manager to contact me via [protected], as soon as possible, to discuss this matter.

I couldn't got to CVS anymore because they banned Muslims (my health insurance was outraged at this) so I had to leave CVS about 2 months ago for Prisma Pharmacy and CVS retaliated by holding my prescriptions hostage so Prisma couldn't fill them. My Doctor re-issued all new prescriptions to Prisma. CVS found out before I went to Prisma and gave one of my prescriptions to someone else and charged my insurance. Prisma got the insurance charge dropped because it was fraudulent and now I can get it from the BEST pharmacy ever as I see it.

on monday at 3;30 pm i want to cvs store number 2574 located at 6702 fort hamilton pkwy just to turned away at the pharmacy. I called and asked if i need appointments in order to get our flu shots and the pharmacy said no that they do walk in also to just bring insurance cards for all my members so when i told the women at the pharmacy she said no and the the pharmacy can do what they want. I got upset and told her even the internet shows that walk in are also allowed she refused to answer and i that point i left with my family

I was just in your CVS location in Mesquite, Tx, located at the corner of Belt Line/Galloway waiting for the lady behind the counter in the photo department to help me. I wanted to ask a question regarding the photo kiosk. She had walked up to the photo printer and had her back to me so I contacted to read info on kiosk when I noticed she had walked up to the register, I moved over in front of her and waited for her to finish what she was doing. She finally looked up and said, “Do you want something?”, “not may I help you”, or “what can I do for you”, or even “hello” just “Do you want something?”. I suppose I was a real inconvenience for her so I said, “well I guess not” and walked out. Before leaving I stopped at front register to ask who the manager was and sure enough the lady in photo area was the shift manager on duty! I am appalled that someone in her position would speak to a customer like that and I’ve been going to this location for over 10 years and never run into any staff member so rude! I will take my business elsewhere if that’s the type of leadership your company puts in your stores! I didn’t get her name but she is a taller, black woman with very short blonde hair. She also had an earbud in her ear, so unprofessional!

Because I have Aetna now, I have to use CVS. I used Walgreen before, but I don't have that option with Aetna. First of all, you have no help. When I go to check out you wait up to 3/4 minutes to get someone attention. Then you give out receipts that are 2 feet long. Now I decline using your card or ask for receipt. Your shelves are always half empty? and I have to go across to Albertson and pick up what you don't have. Yet you have a ton of people in your Pharmacy. If you're going to run a business do so, if not please contact Aetna and move my account back to Walgreens. Thank You.

I was hospitalized a few months ago and was put on a specific antibiotic regiment. I have had to have my PCP fax over prescription 3 times. Last Thursday it was faxed over to CVS who in turn, without my approval, sent it to Express Scripts. Not knowing this, I arranged with CVS to pick up my prescription on Monday and only received 15 pills instead of 120. I then found out they cancelled the new script sent for the correct dosage without alerting me nor my PCP, so just finished up the remainder of the old script.

When I tried to figure out what happened, local store on hold 20 minutes and system down, emailed customer service and was told to call local store. When called Express Scripts, they could not verify who cancelled script. If you cannot get any response, chances are I will end up back in the hospital due to their lack of doing their job correctly.

I am a 67 year old man on multiple medications (5 per day). On 10/07/2022 my Health provider sent 4 medications to CVS Paramus, store # 5300. Later that day I picked up 3, because the cashier said there were only 3 prescriptions. (I assumed that the 4th was an oversight by my provider and planned to have it sent on Monday 10/10/22. On Saturday 10/08/22 I received a text from CVS stating my prescription was ready for pick up (see attached photo). On Sunday 10/09/22, approx. 1:25 PM I went into CVS to pick up this prescription. While waiting for the cashier to help another customer, he looked at the clock and told me I would have to come back as he was now closing for lunch. (I still cannot understand why he couldn't help me while I was there). I left and returned at 2:00 PM to find the gates down but people working inside. I proceeded to knock on the gate to alert them of my presence when a female (the pharmacist on duty) shouted "excuse me!" I replied "I'm here to pick up my medication". She said "you'll have to wait, we're on lunch". I told her it was now 2:00 PM and that she should open. The pharmacist said "well we started lunch at 1:35 so...". A male voice (the cashier, {they were the only 2 people in the pharmacy to my knowledge}) replied to her saying " oh it's 2 o'clock on the nose, big deal" Now I'm no mind reader nor psychic, to be able to tell when these people start and finish their lunch but the rules are clear to me ! I said "are you going to open?" and she replied "if you don't be quiet you won't get your prescription at all" I became annoyed and so I told her "keep the prescription, at which point she called security to the pharmacy. I never met with security (I don't even believe they have security in that store) and I left the store.

CVS has either bought or pushed all the small drug stores out of business and now operates with impunity as their employees push customers around with made up rules and tough talk. This is tantamount to bullying and mustn't be tolerated.

I went to Urgent Care in Walterboro, SC today due to a cat bite infection/cellulitis. They called in an antibiotic prescription to CVS in Hampton, SC. Before I left UC, Dr. told me he had called in the prescription. An hour later, I went to pick it up and they said they didn’t have it. So I left and said I would be back. In the meantime, I called UC about it and they said they would check on it with CVS. Went back to CVS and they said they still did not have it so I called UC again and they told me that when they called to check on the prescription that Sarah the pharmacist said they should have used e-scripts instead of voice mail and hung up on them. When UC called back, they told them they had rec’d the prescription but they refused to fill it for me and told me “see you tomorrow”. If I have complications from not getting my prescription I will personally hold CVS and Sarah the pharmacist responsible. Susan T. Murdaugh. [protected]. [protected]@speightsandsolomons.com