CVS
reviews and complaints

I went into local CVS pharmacy today to pick up scripts after having dental work done. Didn't wish to speak to technician (Caleb) due to pain, so I gave him my state ID rather than speaking out loud ne and DOB.

He refused to look at my id, insisted me speaking info out loud. I asked if next time he would take info from my id, he tried that he'd ask me to give same info out loud "if there is a next time".

I found (Caleb's) attitude and disposition to be discourteous and punky. I would expect a kid to have a basic degree of tact to customers as a pharmacy technician. His whole demeanor was standoffish.

I don't need to go through CVS pharmacy for prescriptions. There are plenty of others nearby. I'll consider switching pharmacies after today's episode.

I called CVS Pharmacy 10/3/22 and 10/4/22 to try to get my son's Valporic Acid prescription filled. I was told each time there was a 'nationwide shortage' of this medication and they didn't have enough for the prescription. My son needs this medication to control his seizures, so I asked for what they had. I was told on 10/5/22 to pick up what they had and that CVS would continue trying to order this medication to get it in. On 10/5/22 I asked my ex to pick up a prescription of Valporic Acid for our son who takes it to control his seizures since I was at work. She sent me a picture of an unmarked bottle with a liquid in it, no person's name listed, no medication listed, no dosage, and no label. I immediately told her NOT to give it to our son. Why would someone give us an unmarked bottle with nothing written on it for a controlled substance? This is a safety risk for a child! I am appalled. This was handed over the counter, not ran through insurance, and no payment was requested.

I was sent a survey that I asked for. After reading over the material I decided that I did not want to participate. I was sent an information sheet and a check which I did not cash. I informed them that I did not want to participate in their survey. I was told that I would have to pay a $25.00 fine. I have never signed anything stating that I would do this survey. I told them that I was going to send their package to them. When I went to the post office to return it I was informed that it was not a good address. I texted the contact person about it being the wrong address but I have not heard from David Gabby or Debb Clooney.

Please advise.

Sherry Flakes

I ordered my daughter's prescription refill x2 , from the Savannah HWY. CHS.SC. store on 9/28, to pick up on Monday 10/3. I was called md. saying the order was ready for pick up. My husband went to pu.@5.30pm. only got 1 px. was told to come back at 7pm., he went back 2 6pm. on Tuesday, px. still was not filled. I called the store, stayed on hold forever after 30 mins, instead of going to work for 8pm. I had to go check on my daughter's antiseizure medication, for fear that she got sick while I was @ work. I arrived at the pharmacy to meet a long line in the drive through, a loooong line on the inside, the phone ringing off the hock and 1 pharmacist and 1 tech, bending backwards over to deal with the build crowd of customers.

As a health care employee, I know that cooperate don't listen to employees complains,but they are real, employees are people , with families, trying to meet othere's needs, I hereby emplore you to improve the working conditions so that staff will be encouraged to stay and you will not have such a rapid turn over. How in God's name do you expect such a skeletal staff to fill px. do vaccines, answer the phone, tend to the drive through and serve customers at the same time? virtually impossible, something must be done urgentaly to rectify same.

On Wednesday, October 5, 2022, I visited the CVS Pharmacy located at 999 Watertown Street, Newton, MA 02465 to receive a Covid-19 Bivalent booster shot. My brother and I had signed up online for an appointment on this date and received confirmation for both of us. When we arrived at the appointed time, I was told that, due to a staffing shortage, my appointment had been cancelled. My brother's appointment was still valid. The pharmacist told me that I should have received either a text message or an email to inform me of the cancellation for my shot. I received neither. My brother then asked the pharmacist why he couldn't give me my shot at that time since I was present at my appointed time, the pharmacy had the vaccine, and obviously there was staff present since the pharmacist had just vaccinated my brother and there was nobody else waiting for a vaccination. I was told that, since my appointment had been canceled by CVS, the pharmacist was not allowed to give me the shot. I do not blame the pharmacist; he was only following CVS policy. Nevertheless, I had to leave without my vaccination, re-register online, and wait three more days for an appointment at a CVS not in my neighborhood. It seems to me that under the circumstances described here I should have been notified of the cancellation, and, since I was not notified and present the pharmacist should have been permitted to give my shot. All in all, this has been a very poor performance by CVS.

Today October 5, 2022. I call thinking my prescription was ready but I did not realized it had been filled at Walgreens instead. I had the wrong pharmacy but didn’t realize it. The pharmacist was Very rude. Hung up on me when I asked him to have my rx transferred from Walgreens and refused to have it done. Then when I went in to the pharmacy he raised his voice to me in front of the other patrons and was very rude and argumentative. Said I called by with an attitude so he didn’t have to take that from me. Was extremely rude. My goal was to get my prescription transferred. I hate that I have to go back to that pharmacy now more than anything! Walgreens was amazing and I was never treated like this. I am only transferring because of my insurance.

I have never signed up for CV care pass I did at one point have a CVS customer card or rewards card I’ve been charge five dollars a month and two $36 fees for overdraft on my account for over a year I’ve been calling care path to try to cancel it but they do not have my email address or my phone number which leads me to believe they have a linked it to the card at their discretion and at some point someone must’ve used my card to pick up a product in their store and they linked it to me and are now charging me and I cannot stop it there’s no information on file I didn’t authorize it and I am angry because I have almost $1000 in overdraft until I figured out what was happening

On Sept. 29, 2022 at about 1:30PM, I was making a purchase at the pharmacy counter inside the CVS located at 306 Applegarth Rd, Monroe Twp., NJ. There were 3 employees behind the counter and one woman customer besides myself at the time.

I had just been rudely told by the pharmacist that they were closing for lunch soon when she refused to let me grab a nearby second item so I could pay in one transaction. As I was paying, the metal security gate silently started lowering behind me and the steel bar stopped at eye level. I was only about 1 foot from the gate and when I turned around to leave, I smashed right into the gate. My hat flew off my head, my glasses bent and fell to the floor and my head flew back in response to the impact. None of the employees offered an apology; the other customer looked aghast. The pharmacist asked if I wanted an ambulance.

It appears to me that there are no safety protocols in place prior to lowering the gate to ensure that incidents like this don't happen. I believe someone should have looked and given the "all clear" sign or a verbal signal that it was safe to hit the "close gate" button.

As no apology or assistance was forthcoming I made a police incident report with the Monroe Police Dept. (#[protected]) the same afternoon (9/29/22 14:55PM), and I have an x-ray scheduled for Monday afternoon for my neck and spine.

I request that CVS pay for my new glasses and any other medical treatment that is deemed necessary. My neck hurts.

The only employee who showed any concern for me was the nice young man at the front checkout who offered me a seat and a bottled water. Thank you to him.

I have not engaged my lawyer in this matter but I will be seeing him on Tuesday and plan to discuss the incident with him. I hope you will not make legal action necessary.

thanks for your time.

Chris Breetveld

I've been going to your CVS pharmacy at 596 Long Beach Blvd in Long Beach, CA for several years now, why I am not sure?

Every time I call this pharmacy, they are the most unfriendly people I've dealt with, very short and rude, not one bit of friendliness in them at all, it's like they're in some major hurry to be done with me and never own up to their mistakes.

I am done with this pharmacy and will be finding a different pharmacy to take my business to and I assure you it will not be CVS.

As a matter of fact I am also canceling my rewards card and likely will avoid shopping at any CVS ever again, most stores are disgusting and never have milk and even when they do it's all dirty as if they roll it all over the ground.

You stopped sell Tabaco products and also stopped any decent customer service.

Maybe start selling them again and tell your employees to take a smoke break and chill out being the stress of working at CVS appears to be too much for them.

Last month I received a new perception and had to use CVS to get it filled since my pharmacy doesn’t carry the product. I left the prescription at the store. They said they have to order it because it’s not in stock. Then I called about it when it was supposed to be in and they told me my insurance needed a prior authorization which CVS contacts my doctor to get so they haven’t even ordered the prescription yet. A couple days later still nothing. They kept telling me they were waiting for the prior authorization, and then they would have to order it. I ended up getting the prescription filled Exactly one week after I gave it to CVS. I called my doctors office. The nurse said that she had not got a request for a prior authorization. It wasn’t until I told her that she contacted my insurance to get the prior authorization approved. CVS said that they had called my doctor, anyway they still of course, have to order the prescription because it hasn’t been done yet. I get the same prescription this month. I gave that prescription to CVS on Wednesday called the next day to see if it was ready, the person said I wasn’t able to pick it up until Saturday, so it it would be ready Saturday. OK I was fine with that because I’m not needing the patch until Sunday. I called today “Saturday”. The lady tells me I can’t pick it up until Monday because that’s when the orders come in. I told her that someone told me on Wednesday that it would be ready for pickup Saturday. She just said I don’t know who told you that but it has to be ordered so Monday. I asked the earliest I can pick it up Monday she tells me sometime after lunch. I said thank you, she said umhuh and hung up. really rude and clear they don’t want my business. Maybe it’s because I’m picking up patches for pain relief and we’re all junkies? when in fact, I have not taken anything for pain in the last 10 years! I’m willing to bet that Monday will roll around and it still will not be ready. So almost another whole week later I might get my prescription filled. It’s very clear that they don’t want my business there, so hopefully in the future , I will be able to find another pharmacy that act as if they want my business.

I placed a pick up order ( [protected]) that was cancelled because they did not have to coffee ordered. I called Customer Service when I did not get refunded the 30% coupon I used for the pick up order. Customer Service replace the coupon with a 30% coupon that does not work and when you try to click Shop This Item it says "no items matched your search". It sure seems like they gave me a bad coupon just to shut me up and make me go away. Leaves a bad taste in my mouth!

30% Coupon - Sequence No. [protected] - Expires October 21, 2022

Please replace this coupon with one that works. Thank you.

Leigh Campbell - ExtraCare No. [protected]

My daughter had surgery at 7am. Her Rx was sent to CVS in Wilbraham MA at 7am. At 10am on my way to pick her up from surgery, I was told it was being worked on. My husband stopped to get it at 11:30, he was told it would be ready in an hour. We called at 1pm, they said it would be ready at 3. We called at 3, they said maybe by 4; the pharmacist was doing immunizations all day.

When did immunizations start becoming more important than prescriptions? Does CVS make more of a profit from immunizations than it does on providing necessary prescriptions to its customers?

The real kicker? During that last call at 3pm, they told me they don't even have the required amount to fill the prescription so the doctor needs to send a new script over to a different CVS

This is totally unacceptable and utterly unbelievable.

To Whom it May Concern:

I am visiting NY after 14 years since I retired. I have never experienced the level on indifference and pathetic service in my life. I have been to the Howard Beach CVS a few times in the last 4 months. I would fired every single cashier in your store, they Do NOT care, they are lazy, they don't take pride in their work. You will loose a lot of money if you don't get workers who want to work. The cashiers have an attitude, they don't even pack whatever you buy, they act like you are bothering them if you ask why didn't you bag what I bought? Your store looks like a third world country store. I can't believe I am in Howard Beach... If you don't do something what are you good for, what a Disgrace of a store and employees! God Help us because Mediocracy Has Taken Over... I tell you the CVS in my Florida neighborhood is 1000% Better than this Hell Hole.

Yes, can you tell that I am Furious, Do something because You will Loose Money...

Grace

I had major back surgery on 9/11. On release from the hospital my doctor submitted a prescription to be fill on 9/18 with a second prescription to be filled on 9/25. We tried to contact the Pharmacy on Langsford Rd Lees Summit Mo on the 9/18 was originally told there was no prescription. At my insistence they researched and found said prescription to be filled. Now when I tried to fill the 9/25 prescription I've had additional issues. I made 2 calls to the Pharmacy, the 1st call I held online for 20 minutes with no answer. I hung up an waited 15 minutes and tried again was on hold for 30 minutes with no answer. My wife 15 minutes to the store only to find out the Pharmacy was closed because no pharmacist had shown up for work. This morning I tried again with the same results. I made 2 calls with long waits and finally contacted the general store number. I was informed that the Pharmacy was staffed and the person answering the phone volunteered to walk my name and number to the Pharmacy and it had been 1 hour with no call. This is the latest episodes of a long list of issues I have had this store. The only reason we use this store is our Silver Script Policy.

Dear Mr. Merlo and Ms. Lynch,

I hope you are doing well. There is quite a lot of housekeeping in order at Aetna. I represent a lady who had breast cancer in 2010, covered by an Aetna employer group plan issued to Coach, Inc. We are finishing a mediated settlement with a condominium owners association, and Aetna's incompetence is holding things up. First, we require any document relating to this plan authorizing Aetna to claim a lien against this settlement. The case is over a claim that the condo HOA caused and or aggravated my client's breast cancer.

Second, and equally important, we require a direct phone number, email address, etc., to discuss the proof of Aetna's lien, if any, the amount of lien, and the address for payment of the lien.

So far, Aetna's CEO and other executives are nonresponsive. Aetna's customer service has no way of replying to their misleading directions. Therein, Aetna provided (1) the wrong telephone number for subrogation discussions, (2) a direction to send an authorization to Aetna's legal department, with no address, phone number, email address, etc for that department, and (3) a nonworking fax number to transmit the ERISA-compliant records release authorization.

I trust that you and your staff can correct this deplorable situation right away, and require the document and other information needed, so a former Aetna member can settle her pending cases before the appellate court in Hawaii, and the state insurance department.

Sincerely,

Stephen M. Shaw Esq.

[protected]

Encl:

Andrea Shaw Resnick Chief Communications Officer 212/629-2618 [protected]@tapestry.com

Dear Ms. Resnick,

During 2010 my client, Sindy Ma, was employed at the Coach Store in Waikele, Hawaii. Unfortunately, she had breast cancer surgery in 2010, and a radiation treatment. There were no recurrences and she remained employed at the store for years afterward. Coach's group health plan at the time was AETNA NAP-[protected] Group Number: [protected]

Subscriber Name: MA, SINDY S.

The Pharmacist on duty was very rude and disrespectful to me as a customer. I entered the store and noted it to be very unkempt and dirty looking. I was there for a Covid-19 immunization. I observed the cloth chairs as I entered the pharmacy area and did not want to sit in them because they were stained and absolutely filthy. When the pharmacist came out, he asked me to stand, and he took the chair I had been sitting in for himself and asked me to sit in the dirty chair. I didn't want to sit on that filth and told him I would stand for my shot. The Pharmacist mumbled that "he didn't have time for these chair games." I felt disrespected as a customer and asked for my Covid card back. He then offered me the metal folding chair he had asked me to vacate when he walked out to administer the vaccine to me. He stood and slung the chairs as if angry. Again, when he showed this disrespect, I asked for my card back. He used an expletive I'm sure he didn't think I could hear. I grabbed my card to leave the store and he immediately pursued me, grabbed my wrist slightly twisting it. I told him at least two times not to touch me. I surrendered the card so that he could scratch out the information he had written. When I had my card back in my possession, I left the store vowing not to return because of its dirty, filthy surroundings.